West Corporation Reviews in Pensacola, FL | Glassdoor

West Corporation Pensacola Reviews

Updated February 26, 2017
33 reviews

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Pensacola, FL

1.8
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West Corporation CEO and Executive Director Tom Barker
Tom Barker
15 Ratings

33 Employee Reviews

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Pros
Cons
  • West is a call center environment and therefore can have demanding hours and goals (in 29 reviews)

  • On call can be demanding even with the emphasis on the work/home life balance from upper management (in 25 reviews)

More Pros and Cons

  1. Helpful (1)

    "They are just 👌"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Subject Matter Expert in Pensacola, FL
    Former Employee - Subject Matter Expert in Pensacola, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at West Corporation full-time (More than a year)

    Pros

    Set schedule, you can usually work overtime, you can trade your schedule with others.

    Cons

    Disorganized, they do not care for their employees at all management plays favorites reminding me sadly of high school

    Advice to Management

    Pay attention to and reward those who are good employees no matter their social and popularity status.


  2. "It was an okay job."

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West Corporation full-time (Less than a year)

    Pros

    Can have as much overtime as you want, very flexible schedule, and paid training.

    Cons

    Strict policies such as no talking between calls, very monotonous work, management has too high of expectations, and not much of an opportunity to move up.

    Advice to Management

    Give the employees some more incentive such as more of a chance to move up, and relax the no talking policy.

  3. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pensacola, FL
    Former Employee - Anonymous Employee in Pensacola, FL
    Neutral Outlook

    I worked at West Corporation (Less than a year)

    Pros

    Coworkers are great. Supervisors are willing to help if you ask.

    Cons

    They had a high turnover rate.


  4. Helpful (1)

    "HR Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Assistant in Pensacola, FL
    Former Employee - Human Resources Assistant in Pensacola, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you wanted to learn, they would give you more to do and learn

    Cons

    Pay was low in the HR dept


  5. "Horrible experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at West Corporation full-time (More than 3 years)

    Pros

    Decent wages for the area.

    Cons

    Employees are treated like dirt. You are continually told that you are replaceable, that you're just a number to the company, and that your statistics are all that matters about you. Also, terrible benefits. No retirement plan, no dental or vision, not even real health insurance but just a discount card.

    Advice to Management

    Treat employees with dignity, and you might not have such a frightening turnover problem.


  6. "billing clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Clerk in Pensacola, FL
    Former Employee - Billing Clerk in Pensacola, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West Corporation full-time (More than 8 years)

    Pros

    this company west corp" has high turnover..do not keep employees...

    Cons

    a person can work some overtime

    Advice to Management

    high turn0ver


  7. Helpful (1)

    "ok job high turn over rate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at West Corporation full-time (Less than a year)

    Pros

    can work as many hours as possible. great incentives and pay rate

    Cons

    high turn over rate, poor health benefits, poor managment

  8. Helpful (5)

    "West Corporation in Pensacola FL is a horrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at West Corporation full-time (Less than a year)

    Pros

    It was pretty easy to get hired. Paid training.

    Cons

    During the time I was there they would fire people over 3 monthly scorecards e.g time spent on calls, 24 hour callbacks, 7 day callbacks, 30 day callbacks. Many of these things the cust rep has no control over. I was fired after 6 months for things I had no control over. I moved to Pensacola for the job. West Corp is a col and uncaring company. I don't know how At&T keeps putting up with them having to train 20 to 90 new employees every month because the fire just about everybody within their first 6 months.

    Advice to Management

    I don't thik they would care about my advice. They know that they have everybody job scared and they like it that way.


  9. Helpful (1)

    "West"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pensacola, FL
    Current Employee - Customer Service Representative in Pensacola, FL

    I have been working at West Corporation full-time (More than a year)

    Pros

    The pros there is always hours to be had.

    Cons

    The benefits suck, the supervisor's are unprofessional, and its messy. You can only get 1.50 total in raises. So once you cap out your done. Your pay is pretty much what you see.

    Advice to Management

    Needs to screen there staff a little better. Plus enforce a dress code. Some people that come in there with there baggy pants and showing undergarments you do not want to see.


  10. Helpful (1)

    "Good Temp Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pensacola, FL
    Current Employee - Customer Service Representative in Pensacola, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (More than a year)

    Pros

    Good pay for the area - Pensacola. Flexible Scheduling

    Cons

    Horrible pay based on the industry
    Horrible Health Plan
    No job security whatsoever
    Management lacks experience in the industry
    Job Satisfaction based on line group.
    At&t line group was mine

    Advice to Management

    Listen to your employees when something goes wrong.


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