West Corporation Reviews | Glassdoor

West Corporation Reviews

Updated August 20, 2017
945 reviews

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3.5
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West Corporation CEO and Executive Director Tom Barker
Tom Barker
369 Ratings

945 Employee Reviews

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Pros
Cons
  • West is a call center environment and therefore can have demanding hours and goals (in 29 reviews)

  • On call can be demanding even with the emphasis on the work/home life balance from upper management (in 25 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "SVP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time (More than 10 years)

    Pros

    People are West's greatest asset. We work hard, but have a good time. It is rewarding to be part of team that consistently accomplishes great things.

    Cons

    Like a lot of companies, West is in the midst of a digital transformation, which can be difficult at times. But this transformation will form the foundation of our future success.

    Advice to Management

    Continue to look for creative ways to attract and retain talent. Stay the course on digital transformation.

    West Corporation Response

    May 3, 2017 – HR Director

    Thank you for taking time to write a review of West, and thank you especially for your dedication and service to the organization. You have undoubtedly been through several transformations over the... More


  2. "Global Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in New York, NY
    Current Employee - National Account Manager in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (More than 5 years)

    Pros

    Opportunities to advance. Although a corporation, feels like a "boutique" environment.

    Cons

    Too much focus on the Direct channel. West IP solutions are not appropriate for enterprise clients. Leadership not focused on direction.

    Advice to Management

    Give some love to Nationals!

  3. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation full-time

    Pros

    Great Company to work for

    Cons

    I have no complaints, they were great


  4. "inside sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Middleton, WI
    Current Employee - Inside Sales Representative in Middleton, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (More than a year)

    Pros

    the benis are very good

    Cons

    have to use your pto for everything

    West Corporation Response

    Aug 16, 2017 – HR Director

    Thank you for taking time to write a review as a current employee of West. We appreciate your service to the organization!


  5. "Client operations analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Green Bay, WI
    Former Employee - Anonymous Employee in Green Bay, WI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at West Corporation full-time

    Pros

    Good culture of learning . Good training opportunities

    Cons

    Bad pay , low quality of work

    West Corporation Response

    Aug 10, 2017 – HR Director

    We appreciate you sharing your thoughts on your time at West and we wish you well in your career.


  6. "Not too shaby"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist
    Current Employee - Technical Support Specialist
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (More than a year)

    Pros

    Pay is decent
    People are willing to teach you, once you get a hold of them.

    Cons

    Company spread over different locations making it hard to contact people
    Key people involved in many different platforms making it hard to get resources for troubleshooting
    Little to no training on platforms you are expected to support
    On-call work


  7. "Great Company for Long Term Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (More than 5 years)

    Pros

    Benefits are fantastic, personal development and advancement opportunities to those who want it, leadership does what they can with the resources available to ensure that this is a positive workplace where you can enjoy your job. The Healthcare Division is professional and there is true meaning to your job daily.

    Cons

    Pay structure can be lower than area competitors, however the benefits package is unmatched.

    West Corporation Response

    Aug 10, 2017 – HR Director

    Thank you for taking time to write a review as a current employee of West. We appreciate your service to the organization!

  8. "Just started and this job is great!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Green Bay, WI
    Current Employee - Sales Associate in Green Bay, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time (Less than a year)

    Pros

    The Benefits, room for growth, starting pay is great!

    Cons

    Sitting most of the day

    West Corporation Response

    Aug 10, 2017 – HR Director

    Thank you for sharing your thoughts on West as a current employee. We often hear from our employees that they appreciate the room for advancement and professional growth here at West. We appreciate... More


  9. "Don't do it this is the worst place I've ever worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Wausau, WI
    Former Employee - Sales Associate in Wausau, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Corporation full-time (More than a year)

    Pros

    Lots of pto given because people can't stand being there

    Cons

    Bed bug infestation, managers who track the time it takes to go to the bathroom, no advancement opportunities, consistently changed bonus package so less and less was given

    Advice to Management

    Treat your employees like assets instead of kindergarteners provide learning no growing opportunities, and take care of the work site! Maybe provide pens and paper for employees so they don't have to go out and buy basic necessities to work


  10. "Great corporation to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wage Garnishment Specialist in Marietta, GA
    Former Employee - Wage Garnishment Specialist in Marietta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West Corporation full-time (More than 5 years)

    Pros

    I enjoyed the large Corporation and it's many benefits I received and was offered during my seven years with West, from President Club winner to stock to College reimbursement and many more. Unfortunately my department was bought out and since losing all the incentives Corporate offered it went downhill for me from there.

    Cons

    I suppose if I must give a con it would be limited growth potential in my particular department

    Advice to Management

    Stay true to the Corporate values as long term employees are destined to make careers out of experience


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