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West Corporation Reviews

Updated February 20, 2018
1,049 reviews

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3.6
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John Shlonsky
10 Ratings

1,049 Employee Reviews

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Pros
Cons
  • Unfortunately, most people start here without prior call center experience, and aren't prepared for that (in 33 reviews)

  • Upper management can be slow w/updates on crucial info (i (in 26 reviews)

More Pros and Cons

  1. "Facilities Safety Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Facilitie Safet Specialist in San Antonio, TX
    Current Employee - Facilitie Safet Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time (More than 10 years)

    Pros

    Good benefits, including great PTO. We also receive good training (First Aid/CPR, etc.). Schedule can be tough but it is workable.

    Cons

    In Texas, unarmed Security Guards are licensed with the hiring company responsible for arranging the training. Because West has never done so, we are known as Safety Specialists in order to satisfy Texas law.

    West Corporation Response

    Sep 13, 2017 – HR Director

    We appreciate you taking time to share your input on West as a current employee. Thank you!


  2. "Amazing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Support Technician in Westminster, CO
    Current Employee - Web Support Technician in Westminster, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time (More than a year)

    Pros

    Everything about this job, location, employees, management, pay system is phenomenal.

    Cons

    They are moving locations form Westminster, CO to North-West Longmont and increasing drive time by over an hour for most employees.

    Advice to Management

    Management is very inconsistent and hypocritical. They will tell you not to do something that they are currently doing, or you will get 5 answers from 5 different managers / trainers only to get reprimanded if you went with what you were told for a process.

  3. "West Corp is a decent place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Corporation full-time

    Pros

    Decent wage, lots of PTO, very pleasant office atmosphere.

    Cons

    Not much room for advancement/professional growth, work can get a little dull/repetitive in my position.

    Advice to Management

    I will admit I am biased on this subject, but I firmly believe the BSS group deserves a better hourly wage than we currently receive. A lot of what we do actually requires specialized skill sets in various types of software and advanced abilities in programs like MS Excel and Powerpoint


  4. "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at West Corporation full-time (More than 3 years)

    Pros

    I had a wonderful team and was truly a great learning experience

    Cons

    No cons I can think of, but I also believe that I was very fortunate to work with the people that were on my team. I left before private equity so it could be different now.

    Advice to Management

    Nothing to report here.


  5. "I love my job, wish I were full time though"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Expert Event Operator in West Point, GA
    Current Employee - Expert Event Operator in West Point, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation part-time (More than a year)

    Pros

    plenty of opportunities to advance

    Cons

    No full time positions available

    Advice to Management

    I need a full time position. It should be available to anyone who wants it.


  6. "Looks good on paper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at West Corporation full-time

    Pros

    Good hours and good hours only

    Cons

    Lack of leadership, lack of development, very unorganized , no clear business structure.

    Advice to Management

    Get new leadership


  7. "Little upward mobility for advancement"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation full-time

    Pros

    Competitive salary with bonus available

    Cons

    Limited upward mobility and antiquated org structure

  8. "Overall great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation full-time

    Pros

    Good pay, excellent benefits package, good management and excellent career opportunities for qualified individuals

    Cons

    Opportunities, pay and policies vary by location.


  9. "Work is what you make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (More than 3 years)

    Pros

    West is diverse and generally full of nice capable people. Bonus is attainable for performers and there is good benefits like ample PTO. There are 4 WI locations and travel for salaried employees. days are busy but not too stressful, work/life balance is possible.

    Cons

    It is telesales for fortune 100 companies, so look forward to 40/week of repetitive tasks, but it's way better than 'telemarketing'. Don't expect modern software or fast computers. Pay is below average for managers and above--top sales don't want promotion because it means a pay cut. Systemic cultural problems last for years. Leadership is top down and directors/VPs don't mingle with the hard working associates who know what it's like and how to improve quality and output. so typically, new initiatives don't last more thatn a month.

    Advice to Management

    leave you office and talk to people. Spreadsheets , emails, and conference calls don't hold all the answers. Stand up to clients on behalf of your teams and stop saying "it's just business".


  10. "Excellent, provided best practices across several fortune 500 companies. WEST is best in class in their space."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Madison, WI
    Former Employee - Sales Manager in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West Corporation full-time (More than 3 years)

    Pros

    Excellent, provided best practices across several fortune 500 companies. WEST is a leader and best in class in their space. Helps fortune 500 and 1000 level companies deliver customized sales solutions to their customers better than they could do themselves in terms of flexibility, scale, and quality!

    Good training and development opportunities if you pursue them.

    Cons

    Limited work from home opportunities when I worked there, which isn’t ideal if you have a family and could deliver quality work from home at times depending on your role.


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