West Corporation Reviews | Glassdoor

West Corporation Reviews

Updated September 19, 2018
1,189 reviews

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3.3
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West Corporation CEO John Shlonsky
John Shlonsky
89 Ratings

1,189 Employee Reviews

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Pros
Cons
  • "During interview it was still very vague with what the job was (it is a call center, for those wondering" (in 33 reviews)

  • "Low pay and find ways not to pay bonus" (in 32 reviews)

More Pros and Cons

  1. "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time (Less than a year)

    Pros

    Company culture, leadership, company goals

    Cons

    Training was limited for a new hire


  2. "Ripe with Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time (Less than a year)

    Pros

    + PE-Backed company with strong growth aspirations
    + Transformation story in the making (telecom dinosaur to cool communications tech provider)
    + Strong senior leadership team that promotes a meritocracy culture
    + Aggressive growth through acquisition with the opportunity to define your own career oportunities

    Cons

    + Some culture clash between new management style and lifers; company is still working to find it's unique culture and combined voice
    + Moving from a holding company to an operating company is challenging

    Advice to Management

    + Continue to hone West's go-to-market message. What is West? What is the one sentence every employee should know about who we are and what we do, whether they are in sales or facilities, sit in New York or Omaha or sell Unified Communications or Digital Media products?

  3. "Technical Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at West Corporation full-time

    Pros

    Large company provides potential for movement across many business areas.

    Cons

    Not a real solid place to call work home. Things were always 'up in the air' as far as projects and even company direction.

    Advice to Management

    Hire some great, progressive, business leaders.


  4. "Transforming"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time (More than 3 years)

    Pros

    Great, smart colleagues
    Good benefits
    Opportunity to have impact every day

    Cons

    Employees who don't see the need for change or support the change even though the company has significant challenges. These employees are clinging to the old days and bringing the rest of us down.

    Advice to Management

    Stay the course


  5. Helpful (2)

    "West Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Associate in Appleton, WI
    Current Employee - Senior Sales Associate in Appleton, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time (More than 3 years)

    Pros

    Great benefits, good hours, competitive hourly pay and bonus structure, friendly people, family atmosphere, people who care about your goals and ambitions and help you achieve them.

    Cons

    Not too many downsides in my opinion other than the lack of communication sometimes between management and employee.

    Advice to Management

    Be more open and honest with communicating the changes and such for the company and also provide more gratitude for the hard work that some of us are here to actually do. Not all of us are here to just collect a pay check.


  6. "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Appleton, WI
    Former Employee - Sales Associate in Appleton, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at West Corporation full-time (More than 3 years)

    Pros

    Generous PTO after 1 year, good coworkers.

    Cons

    Dysfunctional leadership, bedbugs in the office, unrealistic goals. Even with a good client relationship it still felt like no one knew what was going on.

    Advice to Management

    Act like leaders and not babysitters. Easily the least professional environment you can imagine, but it is a call center.


  7. Helpful (1)

    "Large corporation is okay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation full-time

    Pros

    Access to a lot of their other company resources

    Cons

    All about profitability so cutbacks that make day to day worse aren't fun.

  8. "Sales Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Appleton, WI
    Current Employee - Anonymous Employee in Appleton, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (More than 8 years)

    Pros

    Great flex options with shift hours for work/life balance. We are provided all the tools and guidance needed to be successful in sales. Career path options are able to be seen as West prefers to promote from within over hire leaders from the outside. If you take to the guidance and use the tools you will be successful. If you let your leader know you are interested in advancement, they will help you to develop as a leader or for the next position.

    Cons

    Some of the sales goals can seem lofty, unless you have plan for attainment.


  9. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at West Corporation full-time

    Pros

    West is a company led by exceptional leaders who truly are looking to create a positive, successful, collaborative environment for the company and each individual employee to succeed.

    Cons

    You must be willing to work hard and be a team player. Not really a con, but no real cons to report.

    Advice to Management

    Continue to do what you are doing !


  10. "Great Company & Excellent Benefits – PTO in your first year!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time

    Pros

    Great co-workers and clients who truly appreciate what we do for their business. Rewards, bonuses, recognition and PTO are just a few of the Pros.

    Cons

    Things change often – but for anyone who loves working with people that can pivot and adapt they will consider this a Pro!

    Advice to Management

    Work at home is a great way to attract and retain talent.


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