West Corporation Reviews | Glassdoor

West Corporation Reviews

Updated February 15, 2017
831 reviews

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Full-time Part-time

3.5
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West Corporation CEO and Executive Director Tom Barker
Tom Barker
315 Ratings

831 Employee Reviews

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Pros
  • Great work/life balance, nice incentives to drive motivation, fair benefits, great leadership (in 29 reviews)

  • Good pay make your own hours work from home (in 23 reviews)

Cons
  • West is a call center environment and therefore can have demanding hours and goals (in 28 reviews)

  • On call can be demanding even with the emphasis on the work/home life balance from upper management (in 24 reviews)

More Pros and Cons

  1. "Application Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West Corporation full-time

    Pros

    All companies have good and bad, but over all I would say West is pretty good. I was in a position I did not want to be in and doing work I hated, but I was still able to see the good inside the company. If you can get a job that fits you there then go in opened minded and you will like the people, the benefits and the work environment. They do have a lot of free food and try to have a lot of fun.

    Cons

    Its hard to move up in Mobile, and if you happen to get a position you don't like its hard to get out.

    Advice to Management

    try a little harder to fit the employee with the job and create a growth plan to keep people moving forward.


  2. "Great environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Audio Support in Newnan, GA
    Current Employee - Audio Support in Newnan, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at West Corporation part-time (Less than a year)

    Pros

    Friendly. atmosphere great training

    Cons

    Not enough hours and not enough pay

    Advice to Management

    Increase hours. Increase pay and promotions


  3. "Commercial Activation Early Tenure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time

    Pros

    Great oppurtunities for advancement. Your return is what you put into your work. They offer great assistance to help you succeed. Great benefits and incentives alongside of motivational strategies.

    Cons

    Weekend work, approximately 1 Saturday every 6-8 weeks

    Advice to Management

    Keep up the great job!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "looking for a new challenge?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time

    Pros

    Excellent benefits with a great company offering unlimited professional growth possibilities.

    Cons

    perseverance and patience may be needed while they do necessary background checks.


  6. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Ales Representative
    Current Employee - Senior Ales Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (More than a year)

    Pros

    The flexibility and benefits are amazing. The also provide a great working culture.

    Cons

    The micromanagement is overbearing. At times, it seems that they procrastinate or don't have all of their information together.

    Advice to Management

    Nurture your employees with potential. Offer recognition....simply MOTIVATE!


  7. "benefits"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation full-time

    Pros

    a lot to choose from

    Cons

    you pay entirely to much for them.


  8. "Growth and Development Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in San Antonio, TX
    Current Employee - Sales Manager in San Antonio, TX
    Recommends

    I have been working at West Corporation full-time (More than 3 years)

    Pros

    West has been a great place to utilize the skills and abilities I already have a well as grow and develop to the next levels. I am recognized for my drive to succeed and the Sr. Management takes the time to mentor and support me. The overall West culture and support team is exceptional and is growing consistently.

    Cons

    West is a call center environment and therefore can have demanding hours and goals. Because West strives to meet the needs of its employees as well as its clients it still has a lot of flexibility within.

    West Corporation Response

    Feb 8, 2017 – HR Director

    We appreciate you taking time to write a review for West and thank you for 3 years of service! You have undoubtedly contributed to the success and growth of the organization.


  9. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Corporation full-time

    Pros

    Awesome Benefits. PTO immediately upon hire. Easy interview process. Laid back enviroment. Overall great place to work.

    Cons

    Health Insurance isnt the greatest.


  10. "I love my job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wausau, WI
    Current Employee - Anonymous Employee in Wausau, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (Less than a year)

    Pros

    I love coming to work everyday. The culture, team environment and people are so awesome. I also enjoy the work that I do; getting to help customers & provide them with top service is a great feeling.

    Cons

    I don't have any cons to my job. I truly love it here!

    Advice to Management

    Keep doing awesome! Your smiling faces and encouragement are greatly appreciated.

    West Corporation Response

    Feb 1, 2017 – HR Director

    Thank you for taking time to write a review and we’re thrilled to hear your enthusiasm for West! We’re certain your positive outlook is making a contribution to the success of not only your specific ... More


  11. "EVENT SPECIALIST OPERATOR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Specialist in Newnan, GA
    Current Employee - Event Specialist in Newnan, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation part-time (More than a year)

    Pros

    You work independently in a fast changing pace. Your able to move up in the Company quickly. Great work atmosphere and friendly environment. Clean center. Great team work. Supervisors are understanding and will listen. Problem solving in this company is grade average B.

    Cons

    Parking lot is bad. Work stations needs updated. Not enough raises or Full-time positions available in the Newnan Center.

    Advice to Management

    I haven't advanced to this position yet but hopefully I will in the near future.



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