West Corporation Reviews | Glassdoor

West Corporation Reviews

Updated October 19, 2017
976 reviews

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3.5
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West Corporation CEO and Executive Director Tom Barker
Tom Barker
376 Ratings

976 Employee Reviews

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Pros
Cons
  • West is a call center environment and therefore can have demanding hours and goals (in 30 reviews)

  • On call can be demanding even with the emphasis on the work/home life balance from upper management (in 25 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "SVP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time (More than 10 years)

    Pros

    People are West's greatest asset. We work hard, but have a good time. It is rewarding to be part of team that consistently accomplishes great things.

    Cons

    Like a lot of companies, West is in the midst of a digital transformation, which can be difficult at times. But this transformation will form the foundation of our future success.

    Advice to Management

    Continue to look for creative ways to attract and retain talent. Stay the course on digital transformation.

    West Corporation Response

    May 3, 2017 – HR Director

    Thank you for taking time to write a review of West, and thank you especially for your dedication and service to the organization. You have undoubtedly been through several transformations over the... More


  2. "Haven't found better - yet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Appleton, WI
    Current Employee - Sales Manager in Appleton, WI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (More than 3 years)

    Pros

    So much professional growth available.
    Some divisions have an amazing culture

    Cons

    The culture isn't uniform
    Pay is mediocre
    Exec leaders don't have enough pull to get things done.

    Advice to Management

    Invest time into understanding your employee's day to day lives.

  3. "Senior Event Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at West Corporation part-time

    Pros

    Great people . Simple job . Good hours .

    Cons

    Drama . Poor management sometimes .

    West Corporation Response

    Oct 23, 2017 – VP of HR

    Thanks for your feedback, it's appreciated.


  4. "good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at West Corporation full-time (More than 5 years)

    Pros

    Overtime, flexible schedules, and great co-workers

    Cons

    having to relocate and leave my position


  5. "Love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time (More than 10 years)

    Pros

    West is an excellent place to work. You receive a lot of PTO after you've worked here for a while. Management is very good. I've always felt like my boss had my best interest at heart. People notice, appreciate and reward hard work.

    Cons

    West is a large company, so there's often a lot of red-tape involved for small processes. Process is a very good thing, but sometimes things can take a while to get moving.

    Advice to Management

    Continue listening to your employees, and taking their advise to heart.


  6. "Global Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Corporation full-time

    Pros

    work from home, after the 1st year good PTO

    Cons

    No life/work balance. Everything is always a firedrill

    West Corporation Response

    Oct 12, 2017 – HR Director

    Thank you for taking time to write a review as a current employee of West. We appreciate your service to the organization!


  7. "Third-party company, pay is not very competitive but benefits decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales in Middleton, WI
    Current Employee - Inside Sales in Middleton, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (More than a year)

    Pros

    Depends on the program you are with, there are many different programs with different management and leadership. I am blessed to have a honest and caring manager who doesn’t try to micromanage or belittle employees, however this is not the case for everyone here. The pay is OK, not bad but not as competitive as other places. Majority of associates here earn around $35-$50k annually, depending on the program they are with and the bonus structure.

    Benefits are decent compared to other companies. You will get holiday pay and 32 hours PTO upon the date of hire. Overall, you receive 2 floating holidays and around 3 weeks of PTO that comes at intervals: date of hire, 2 mo’s, 6 mo’s, and 9 mo’s and each year you work the first five years, you are given 4 weeks PTO!

    The experience you have at West depends on the program you are on, your manager, and teammates. I am lucky to have kind and supportive team who wants to get things done and do our best for the client. Everything at West deals with sales, client relation, and information and most program involve account management. In order to like it here, you need to be comfortable speaking with people over the phone and learning and executing sales strategies.

    The thing I most enjoy here besides the people is that you only work 40-hour weeks as an Associate and there is no overtime. Also, it’s realistic to achieve the bonus each month, so it’s like getting a third paycheck and you don’t have to work more (time-wise) but just work hard and smarter.

    Cons

    Bonus structures are realistic, but require focus and dedication. Also, they can be paid late and sometimes are incorrect based on reporting.

    Training could be improved and should involve more shadowing for associates to be more comfortable.

    There is not a ton of room for advancement, management and leadership positions are extremely competitive and associate positions have more of an earning cap around $40-$50k for most programs.

    Advice to Management

    Develop more positivity and teamwork with your teams, you don’t necessarily need to play games or bring treats, but have a culture to inspire people to be positive and work hard each day, through huddles and e-mails. Also, the noise level on some teams are too much, so managers need to be aware how loud their teams are.

    West Corporation Response

    Oct 12, 2017 – HR Director

    Thank you for your very thoughtful review of your experience at West. We appreciate your comments and your service to the organization!

  8. "Love my position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Agent in Lanett, AL
    Current Employee - Work At Home Agent in Lanett, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation part-time (More than 10 years)

    Pros

    I give my availabilty and I work from home!

    Cons

    We need a mobile app to input availability and or pick-up shifts.

    West Corporation Response

    Oct 9, 2017 – VP of HR

    So happy to hear you are enjoying your position at West. Feel free to send over referrals :).


  9. "Programmer Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Omaha, NE
    Current Employee - Programmer Analyst in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time (More than a year)

    Pros

    Good work culture, helpful colleagues and relaxed work pace.

    Cons

    Low Salary and too much micro management.

    Advice to Management

    Please avoid micromanagement.


  10. "Business Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at West Corporation full-time

    Pros

    Non-senseless interviews. So much potential and opportunities. Biweekly salary.

    Cons

    Unable to use sleeping quarters after your scheduled shift

    Advice to Management

    More ER programs.

    West Corporation Response

    Oct 9, 2017 – VP of HR

    Thanks for your feedback, its appreciated..


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