West Corporation Reviews | Glassdoor

West Corporation Reviews

Updated March 21, 2017
853 reviews

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Full-time Part-time

3.5
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West Corporation CEO and Executive Director Tom Barker
Tom Barker
325 Ratings

853 Employee Reviews

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Pros
  • Great work/life balance, nice incentives to drive motivation, fair benefits, great leadership (in 29 reviews)

  • Good pay make your own hours work from home (in 24 reviews)

Cons
  • West is a call center environment and therefore can have demanding hours and goals (in 28 reviews)

  • On call can be demanding even with the emphasis on the work/home life balance from upper management (in 24 reviews)

More Pros and Cons

  1. "New Hire"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Support Specialist in Manila, Manila (Philippines)
    Current Employee - Business Support Specialist in Manila, Manila (Philippines)
    Recommends
    Positive Outlook

    I have been working at West Corporation full-time (Less than a year)

    Pros

    The team is new with a new opportunity to shine

    Cons

    not yet a well advertised company


  2. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at West Corporation full-time (More than 5 years)

    Pros

    Awesome place to work at west

    Cons

    Might get tough at the beginning


  3. "Great Place to wok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Customer Service Representative
    Current Employee - Bilingual Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (Less than a year)

    Pros

    I have absolutely no complaints. Like working for this company, I enjoy what I do and the people I work with.

    Cons

    I wish they had part time options


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Support in Garland, TX
    Former Employee - Customer Support in Garland, TX
    Doesn't Recommend

    I worked at West Corporation full-time (Less than a year)

    Pros

    Work from home for inbound call center

    Cons

    Low pay, support of home based agents was terrible. Available work hours were few.

    Advice to Management

    People that work from home are at a disadvantage due to limited access to get assistance for difficult situations and therefore the pay grade should be higher. Work on a better system to make sure agents are fully ready to perform their role.


  6. Helpful (2)

    "I was deceived when hired"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at West Corporation full-time

    Pros

    None, terrible company to work for.

    Cons

    They do not care about the well being of their employees.

    Advice to Management

    Share onboarding processes with new members of management. Take your due diligence to understand the real issues with performance, not just blame the employe.


  7. Helpful (2)

    "."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at West Corporation full-time (More than 5 years)

    Pros

    Great Benefits, and training is at the top.

    Cons

    leadership is not the most honest individuals. Many have been fired for fraud.

    Advice to Management

    Be honest, and have open dialog. Be willing to up pay for those that put their heart and soul into their job. Simply replacing good people doesnt cut it.


  8. "Poor Communication"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Appleton, WI
    Former Employee - Anonymous Employee in Appleton, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at West Corporation full-time (More than a year)

    Pros

    Steady work, great co-workers, opportunity to learn sales techniques

    Cons

    Very poor communication and overall lack of culture. Policies and procedures are not documented or available to employees, lack of role clarity.

    Advice to Management

    Allocate a small portion of each departments budget to focus on culture, communication, professional development. Focus more on employee experience rather than policies and procedures. Create loyal employees and you will have loyal customers as well.

    West Corporation Response

    Mar 14, 2017 – HR Director

    Thank you for taking time to share your thoughts on your time with West. We appreciate the opportunity to review areas in which we can look to improve. We wish you well in your future endeavors!


  9. Helpful (1)

    "Current Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Appleton, WI
    Current Employee - Sales Manager in Appleton, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (More than 5 years)

    Pros

    The company has excellent time off benefits and values hard working managers who have a commitment to the company.

    Cons

    There can be changes to your position due to client needs so there may be unexpected changes to your role with short notice.

    Advice to Management

    Continue to support the employees that have a strong work ethic and have intentions of a long term career within West.

    West Corporation Response

    Mar 14, 2017 – HR Director

    Thank you for taking time to write a review for West and we’re pleased to hear from one of our newest leaders. Our time-off benefits are second to none in this market as we highly value a healthy ... More


  10. "West intercall seems to be very vast and growing."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Bengaluru (India)
    Current Employee - Senior Software Engineer in Bengaluru (India)
    Recommends

    I have been working at West Corporation full-time (Less than a year)

    Pros

    Good people,feels like a family
    setup in best place of bangalore
    compensation is market standard
    good work and life balance.

    Cons

    so far not but if i figure out then will update for sure.


  11. "Can be an above average job depending your outlook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Middleton, WI
    Current Employee - Sales Associate in Middleton, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time (More than a year)

    Pros

    Plenty of PTO, Holiday Pay, Set schedule no weekends.

    Cons

    this job is Not for everyone

    West Corporation Response

    Mar 14, 2017 – HR Director

    Thank you for taking time to write a review for West and thank you for your service to the organization. As you’ve noted, we value a healthy life/work balance for our employees which is why our ... More



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