West Corporation Reviews | Glassdoor

West Corporation Reviews

Updated March 21, 2017
853 reviews

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853 Employee Reviews

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Pros
  • Great work/life balance, nice incentives to drive motivation, fair benefits, great leadership (in 29 reviews)

  • Good pay make your own hours work from home (in 24 reviews)

Cons
  • West is a call center environment and therefore can have demanding hours and goals (in 28 reviews)

  • On call can be demanding even with the emphasis on the work/home life balance from upper management (in 24 reviews)

More Pros and Cons

  1. "Decent, could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in San Antonio, TX
    Former Employee - Sales Representative in San Antonio, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at West Corporation full-time (Less than a year)

    Pros

    West itself is nice, by call center standards. It's definitely improved over the years. It has a more professional feel than other call centers I've visited/worked at and it's very clean. I loved my manager very much, he went above and beyond for both myself and my team. They were cool about attendance and willing to work with you as long as you talked to them ahead of time. Most people were nice and friendly, if they weren't, they at least kept to themselves.

    Cons

    While West itself was okay, the client/project I was assigned to was awful. Not only did they micromanage, they were inconsistent, constantly changing expectations. They also did not allow our center to do things that they allowed other centers to do, which hurt our numbers. Ultimately they forced West to downsize.

    My only other complaint regarding West was the training. The trainer, while a nice person, was focused way too much on emotions and personal experiences and not enough on information we needed. I understand training is almost always going to be lacking somewhat, but after 4 weeks of training I would have expected more. I learned far more on the floor than I did in training class, and most of that info contradicted.

    Advice to Management

    If you let go of people because a project was doing poorly, and then the project continues to do poorly, then guess what? Those people weren't the problem. Focus on training and working with your client to fix the issues that seem to only pop up at your site.

    West Corporation Response

    Feb 27, 2017 – HR Director

    We appreciate you taking time to share your thoughts on your experience with West and providing us an opportunity in which to improve. Thanks for writing a review!


  2. Helpful (1)

    "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation part-time (Less than a year)

    Pros

    Good 1st job for most

    Cons

    most people don't stay long.


  3. Helpful (1)

    "Large Company with Very Smart People and Terrible Health Benefits"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Plymouth Meeting, PA
    Current Employee - Anonymous Employee in Plymouth Meeting, PA

    I have been working at West Corporation full-time

    Pros

    Transparency, access to senior management, genuine desire to help people

    Cons

    High deductible health plans are not good for those who have no other options. Other large companies have MUCH better benefit offerings.

    Advice to Management

    Please, please reconsider your health benefit options. Please.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Application Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West Corporation full-time

    Pros

    All companies have good and bad, but over all I would say West is pretty good. I was in a position I did not want to be in and doing work I hated, but I was still able to see the good inside the company. If you can get a job that fits you there then go in opened minded and you will like the people, the benefits and the work environment. They do have a lot of free food and try to have a lot of fun.

    Cons

    Its hard to move up in Mobile, and if you happen to get a position you don't like its hard to get out.

    Advice to Management

    try a little harder to fit the employee with the job and create a growth plan to keep people moving forward.


  6. Helpful (1)

    "They are just 👌"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Subject Matter Expert in Pensacola, FL
    Former Employee - Subject Matter Expert in Pensacola, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at West Corporation full-time (More than a year)

    Pros

    Set schedule, you can usually work overtime, you can trade your schedule with others.

    Cons

    Disorganized, they do not care for their employees at all management plays favorites reminding me sadly of high school

    Advice to Management

    Pay attention to and reward those who are good employees no matter their social and popularity status.


  7. Helpful (1)

    "OK Company, Huge Corporate Disconnect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Care Sales Representative in Appleton, WI
    Former Employee - Health Care Sales Representative in Appleton, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Corporation full-time (Less than a year)

    Pros

    Good learning true sales and B2B processes, huge variety of opportunities, huge gap in leadership goals and overall metrics.

    Cons

    Gap in corporate management, and employee relations department,

    Advice to Management

    Get on the same page, with- contract contacts, coproratw leadership, regional directors, business directors, managers and staff.

    West Corporation Response

    Feb 27, 2017 – HR Director

    We appreciate you taking time to share your thoughts on your experience with West and providing us an opportunity in which to improve. Thanks for writing a review!


  8. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Support in Garland, TX
    Former Employee - Customer Support in Garland, TX
    Doesn't Recommend

    I worked at West Corporation full-time (Less than a year)

    Pros

    Work from home for inbound call center

    Cons

    Low pay, support of home based agents was terrible. Available work hours were few.

    Advice to Management

    People that work from home are at a disadvantage due to limited access to get assistance for difficult situations and therefore the pay grade should be higher. Work on a better system to make sure agents are fully ready to perform their role.


  9. Helpful (2)

    "I was deceived when hired"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at West Corporation full-time

    Pros

    None, terrible company to work for.

    Cons

    They do not care about the well being of their employees.

    Advice to Management

    Share onboarding processes with new members of management. Take your due diligence to understand the real issues with performance, not just blame the employe.


  10. "Great environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Audio Support in Newnan, GA
    Current Employee - Audio Support in Newnan, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at West Corporation part-time (Less than a year)

    Pros

    Friendly. atmosphere great training

    Cons

    Not enough hours and not enough pay

    Advice to Management

    Increase hours. Increase pay and promotions


  11. "Commercial Activation Early Tenure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Corporation full-time

    Pros

    Great oppurtunities for advancement. Your return is what you put into your work. They offer great assistance to help you succeed. Great benefits and incentives alongside of motivational strategies.

    Cons

    Weekend work, approximately 1 Saturday every 6-8 weeks

    Advice to Management

    Keep up the great job!



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