West Corporation Reviews | Glassdoor

West Corporation Reviews

Updated Aug 15, 2019

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Found 1891 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
48%
Recommend to a Friend
53%
Approve of CEO
West Corporation CEO John Shlonsky
John Shlonsky
168 Ratings
  1. "Company wide errors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Expert Event Operator in West Point, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at West Corporation full-time for more than 3 years

    Pros

    Benefits, Friendliness of other employees

    Cons

    Poor management, lack of pay increase, not much advancement opportunity

    Advice to Management

    Treat your employees the way you would want to be treated

    West Corporation2019-08-14
  2. "Work with retired teachers of Michigan and coordinate with BCBS of Michigan insurance"

    StarStarStarStarStar
    Former Employee - Temporary Investigative Specialist in Omaha, NE

    I worked at West Corporation full-time for more than a year

    Pros

    Nice environment, Great coworkers, good supervisor

    Cons

    temp position, monotonous work, call job

    West Corporation2019-08-07
  3. "CORPORATE REVIEW"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Middleton, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Corporation full-time for more than 5 years

    Pros

    Good people as co workers

    Cons

    Pay, criticism without coaching. Corporate culture is severely lacking

    Advice to Management

    Pay a fair wage and coach your employees.

    West Corporation2019-08-04
  4. "Livongo Health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Support in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Corporation full-time for less than a year

    Pros

    Pto management (if you work for livongo)

    Cons

    No pay raise . That’s all

    West Corporation2019-07-19
  5. "Company in flux"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Project Manager 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West Corporation full-time for more than 8 years

    Pros

    A lot of good, dedicated employees.

    Cons

    Several RIFs since Apollo purchased them. Also have reduced benefits. Many good employees have been leaving.

    West Corporation2019-08-02
  6. "Currently in a great team with a great boss. But that isn't the norm."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at West Corporation

    Pros

    My boss and My team.

    Cons

    Work life balance. Repeated RIFs Competing priorities. Poor benefits

    Advice to Management

    Stop the RIFs. Prioritize projects and communicate those priorities, stop the "everything is the #1 priority" approach.

    West Corporation2019-08-01
  7. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Services Manager in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West Corporation full-time for more than 3 years

    Pros

    Management isn't too bad for the most part. New hires are competent

    Cons

    We were switched from salary to hourly. Really didn't seem fair.

    Advice to Management

    Be consistent.

    West Corporation2019-07-30
  8. "LIES LIES LIES HOSTILE TERRIBLE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Commercial Sales Executive in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Corporation full-time for more than a year

    Pros

    There are absolutely no pros

    Cons

    LIES LIES LIES HOSTILE TERRIBLE

    Advice to Management

    Really? It's a joke

    West Corporation2019-08-16
  9. "Sales Exec... don’t work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at West Corporation full-time for more than a year

    Pros

    Working from home, flexible time off, decent benefits

    Cons

    This is the professional sales role, not the call center. Some managers have little business leading teams, especially some healthcare leaders. Very “big brother” environment should be a clear warning sign some people here are obsessed with calling every 5 minutes to ask is contract being signed today... after the 1st demo. As a seasoned sales exec I’d stay very far away from here. Little to no warm leads, all cold calls,...

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    Advice to Management

    Work with your employees instead of micromanaging. Actually listen to people instead of saying “ yah” when a client is trying to talk through their challenges.

    West Corporation2019-07-25
  10. "Not terrible but not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at West Corporation full-time for more than a year

    Pros

    Decent starting pay, good training

    Cons

    Micromanagement hell! They need to keep track of everything you do including bathroom trips Occurrence based attendance policy with no wiggle room. Better plan to be sick in advance!

    Advice to Management

    Relax a bit, people will work better and harder if you aren’t in their face all the time. Understand that people have lives outside of the work place

    West Corporation2019-07-23
Found 1891 reviews