West Corporation Reviews | Glassdoor

West Corporation Reviews

Updated Aug 22, 2019

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Found 1934 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
54%
Approve of CEO
West Corporation CEO John Shlonsky
John Shlonsky
179 Ratings
  1. "LIES LIES LIES HOSTILE TERRIBLE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Commercial Sales Executive in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Corporation full-time for more than a year

    Pros

    There are absolutely no pros

    Cons

    LIES LIES LIES HOSTILE TERRIBLE

    Advice to Management

    Really? It's a joke

    West Corporation2019-08-16
  2. "Sales Exec... don’t work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at West Corporation full-time for more than a year

    Pros

    Working from home, flexible time off, decent benefits

    Cons

    This is the professional sales role, not the call center. Some managers have little business leading teams, especially some healthcare leaders. Very “big brother” environment should be a clear warning sign some people here are obsessed with calling every 5 minutes to ask is contract being signed today... after the 1st demo. As a seasoned sales exec I’d stay very far away from here. Little to no warm leads, all cold calls,...

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    Advice to Management

    Work with your employees instead of micromanaging. Actually listen to people instead of saying “ yah” when a client is trying to talk through their challenges.

    West Corporation2019-07-25
  3. "Not terrible but not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at West Corporation full-time for more than a year

    Pros

    Decent starting pay, good training

    Cons

    Micromanagement hell! They need to keep track of everything you do including bathroom trips Occurrence based attendance policy with no wiggle room. Better plan to be sick in advance!

    Advice to Management

    Relax a bit, people will work better and harder if you aren’t in their face all the time. Understand that people have lives outside of the work place

    West Corporation2019-07-23
  4. Helpful (2)

    "This is a company that is in constant change and greedy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Production Supervisor in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Corporation full-time for more than a year

    Pros

    Some great people within the company but they are not the managers.

    Cons

    Most employees are mad and bitter about not getting bonuses, raise (3% if you get one) increases and the health insurance changed to the worst possible. Many layoffs making it a very toxic paranoid environment to work in. This company is known to acquire and sell off subsidiaries so don't get comfy.

    Advice to Management

    Clean house of Managers and Supervisors... start over. They are the ones that get away with murder, never in the office- supposedly working from home (not), huge PTO bonuses for firing. Many are out interviewing to get out of here.

    West Corporation2019-08-12
  5. "Do not go to work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at West Corporation full-time for more than a year

    Pros

    None, not one. No direction no win plan nothing. DO NOT TAKE A JOB HERE

    Cons

    Absolutely no sales support, Leadership is nonexistent. No plan, nor direction.

    Advice to Management

    There are 4 functions of management, Plan, Lead, Organize and Control. Current leadership does not exhibit any of there foundational traits. They really have no clue how to be successful and that is evident in the performance over the past 18 months.

    West Corporation2019-08-09
  6. Helpful (1)

    "From good to bad"

    StarStarStarStarStar
    Current Employee - Project Coordinator in Sunset Hills, MO
    Doesn't Recommend

    I have been working at West Corporation full-time for more than a year

    Pros

    Nice coworkers. Casual Dress. Lots of free parking.

    Cons

    Constant layoffs. So many employees leaving. Used to be nice place to work.

    West Corporation2019-07-13
  7. Helpful (1)

    "Lack of support from Senior Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Team Director in Longmont, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at West Corporation full-time for more than 5 years

    Pros

    Schedule, amenities on site, benefits

    Cons

    Limited support from Leadership, Budget constraints, Headcount restraints

    Advice to Management

    Invest in the business and help employees avoid burnout

    West Corporation2019-07-12
  8. Helpful (2)

    "Used to be a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Support 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Corporation full-time for more than 3 years

    Pros

    Close to home. Feeling good about helping someone at the end of the day.

    Cons

    Company has been bought out, and names and have changed. A lot of turn over. Benefits used to be great before the buyout. A lot of workers constantly worried if there will be another lay off. A lot of workers, and mangers are over worked due to lay offs, and insufficient staffing.

    Advice to Management

    Get the company out of debt, and in good working order. Try paying your workers a better wage, and they will be more willing to work harder.

    West Corporation2019-07-10
  9. "Prove that you care about your employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Appleton, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at West Corporation full-time for more than 3 years

    Pros

    They give you Flexible hours

    Cons

    Pay is low Employees not valued Overwhelming amount of work Management doesn’t make changes when issues are brought forth All employees are just a number, you will be replaced

    Advice to Management

    Spend time with your teams. If you want a unified leadership team act like it.

    West Corporation2019-07-11
  10. Helpful (2)

    "Working conditions: From bad to worse. Rebranding again. Status: Hot Mess."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at West Corporation full-time for more than 10 years

    Pros

    It’s a good place to begin, learn the industry and move on. The individual teams can be wonderful to work on. In the case of long time employees like myself, they are the reason I remain. Many teams allow full time work from home. It’s a benefit that is hard to accurately quantify.

    Cons

    Top down management initiative and policy plans that sound good in the board room but often fail on execution because little input is ever solicited from the frontline. Company is currently under the control of a private equity firm, so the only focus is creating value for the purpose of resale. There isn’t even a defined attempt to improve working conditions or for that matter customer experience. Company has chosen...

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    Advice to Management

    Trust that employees can handle flight news. Own your decisions and don’t try to deflect. Pay your employees what their market value. I’m anywhere from 35% - 55% under what similarly situated candidates at other companies are paid. Instead of telling us how important we are, show us by showing us the money. Even the most dedicated employee will eventually leave if they feel undervalued and compensation is a big part...

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    West Corporation2019-07-08
Found 1934 reviews