West Corporation Reviews | Glassdoor

West Corporation Reviews

Updated Aug 22, 2019

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Found 1934 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
54%
Approve of CEO
West Corporation CEO John Shlonsky
John Shlonsky
179 Ratings
  1. "Sales Representative"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Middleton, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Corporation full-time for less than a year

    Pros

    Weekends free. Holidays off. Decent PTO.

    Cons

    Management is non existent. Get a CRM like Salesforce. Not some program someone came up with from the 90s. Lazy office environment. Pay. See too many smokers leaving the office to go smoke. No health and wellness program.

    Advice to Management

    Hire young, energetic, employees who posses degrees in business, marketing, or communications. Increase the salary. Get rid of high cubicles, and promote a healthier office environment.

    West Corporation2019-06-19
  2. Helpful (2)

    "Changes Changes and More Changes"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at West Corporation full-time for more than a year

    Pros

    West has a full suite of true, enterprise communications technologies and continues to add to that portfolio via acquisition.

    Cons

    - The organization is in a constant state of change. - Terrible culture - it's an "us" vs "them" mentality with senior leadership - The ONLY thing that matters is increasing EBITDA

    West Corporation2019-07-04
  3. "No opportunity for growth"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Conference Administrator in Manassas, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at West Corporation full-time for less than a year

    Pros

    It's a good company that takes care of their employees. Management is thoroughly engaged.

    Cons

    No opportunity for growth and raises are not very frequent.

    West Corporation2019-05-29
  4. "Great opportunity"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Corporation full-time for less than a year

    Pros

    Love the opportunity to unite and update the many business units of a leading edge company.

    Cons

    Some disconnect in systems vs. Spreadsheets

    Advice to Management

    Streamline and process map...collaborate for best practices.

    West Corporation2019-05-25
  5. "Engineering position at West Corporation"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Network Engineer 

    I have been working at West Corporation full-time for more than 5 years

    Pros

    Flexibility to work from remote location

    Cons

    Poorly organized structure and less benefits.

    West Corporation2019-06-08
  6. "Slow-moving"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Relations Manager in Woburn, MA
    Neutral Outlook
    No opinion of CEO

    I have been working at West Corporation full-time for less than a year

    Pros

    Good work environment and team

    Cons

    Doesn't have a very cohesive office culture, raises move very slowly

    West Corporation2019-06-04
  7. "Work Environment"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Channel Sales Manager in Temecula, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West Corporation full-time for more than a year

    Pros

    Good People, Allowed to work remotely.

    Cons

    Many re-orgs, Just purchased by private equity company,

    West Corporation2019-05-30
  8. Helpful (5)

    "The Negative Rumors are Accurate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Corporation full-time

    Pros

    Free pizza sometimes (during "no travel advised" weather emergencies, for example)

    Cons

    Everything else. If you want a totally honest idea of how this company operates, just Google "west corporation lawsuit" and comb through the results. Business ethics outside of what is required by law are totally absent, and you can always count on them to do everything in their power to avoid granting any type of raise to the majority of their employees. This is one of those rare cases where the negative rumors...

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    West Corporation2019-06-12
  9. Helpful (4)

    "Management by Fear"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Longmont, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at West Corporation full-time for more than 5 years

    Pros

    Cafe is better than it was.

    Cons

    Layoffs small every quarter but usually large 3rd week of June. Pay is not competitive anymore - 20 minutes away and you get a $20,000 raise for the same work. Apollo owns West (they purchase companies that are flailing) and they are slimming it down to sell. Upper Management manages by fear and they have no idea what the Longmont facility does or are conscious of liability from their poor decisions. Benefits were...

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    Advice to Management

    Apollo - Sell this portion of the company before it implodes. The employees need to feel like they are doing work that serves the community again. Right now the the attitude is sad and scared.

    West Corporation2019-06-08
  10. "Great Opportunity"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Operations Manager in Reno, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at West Corporation full-time for more than 8 years

    Pros

    Gave me the opportunity to get some tenure as a manager and taught me needed skills to be more competitive in the work environment.

    Cons

    Raises were scarce. Needed more structure to the hiring process for new employees.

    West Corporation2019-05-20
Found 1934 reviews