West Edmonton Mall Reviews | Glassdoor

West Edmonton Mall Reviews

Updated December 1, 2017
18 reviews

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2.5
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Don Ghermezian
5 Ratings

18 Employee Reviews

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  1. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Disapproves of CEO

    I worked at West Edmonton Mall full-time

    Pros

    Some of the workers are nice, made lots of friends. Free passes once a month to the attractions. Some managers are good.

    Cons

    Senior management are dictators. The company culture is regressive. Some managers are really bad. It can be hard to move around because of crowds. Emoloyees are disposable to them.

    Advice to Management

    Take care of your emoloyees and they will take care of you customers.


  2. "Admissions Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Amazing people to work with! Flexible Schedule!

    Cons

    Min Wage Pay and Favouritism

  3. "A lot of potential"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Co-workers are amazing and supportive.

    Cons

    The company is very disconnected from the Marine Life department. This creates a lot of frustration.

    Advice to Management

    Be more clear on goals needed to get a promotion


  4. "Show compassion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West Edmonton Mall full-time (More than 10 years)

    Pros

    Attraction passes and inexpensive lunches at Ed's

    Cons

    Increased workload, no raise in almost 5 years, cut part time staff hours

    Advice to Management

    A bit more empathy for staff would help. Have a heart.


  5. "Waterpark Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Slide Attendant in Edmonton, AB (Canada)
    Former Employee - Slide Attendant in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at West Edmonton Mall part-time (More than a year)

    Pros

    Flexible Hours
    Good pay
    Easy job
    Lots of breaks
    Good starter job, easy to apply & get the job even with no experience.

    Cons

    Horrible, hostile work environment
    Cocky, rude manager
    Several immature supervisors who pick favourites because they're the same age as most of the staff (so they become bar buddies with some of them and those people get special treatment)
    Plenty of customer complaints that get ignored by management

    It's basically like working in a high school. Definitely not the place to work if you enjoy working in a healthy & productive work environment.

    Advice to Management

    Stop hiring children and hire some mature, responsible adults that can handle being supervisors without playing favourites.


  6. "Marine Life Volunteer"

    StarStarStarStarStar
    Current Employee - Marine Life Volunteer in Edmonton, AB (Canada)
    Current Employee - Marine Life Volunteer in Edmonton, AB (Canada)

    I have been working at West Edmonton Mall (Less than a year)

    Pros

    I volunteer approximately once per week in the Marine Life Department. It is a great opportunity if you are interested in marine biology or animal care, and allows you to learn and help out with a variety of different tasks. Tasks are scheduled in short time blocks which allow you to be active and do multiple things during each shift.

    Cons

    I don't have a problem with this personally, but just as a heads up to anyone interested in volunteering - there is a lot of cleaning involved with this position, so you must be comfortable with cleaning many fishy dishes! :)

    Advice to Management

    No significant comments. Continue to provide feedback to volunteers regularly, as it is much appreciated!


  7. Helpful (1)

    "Employees I worked with were angry,depressed and left voiceless – especially women."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West Edmonton Mall full-time

    Pros

    Three complimentary attraction passes monthly.

    Cons

    Working at West Edmonton Mall, was supposed to be the opportunity of a lifetime. It was, instead, the most toxic work experience of my life.
    There is an extraordinary amount of talent on the team, but poor management, coupled with intimidation, favoritism and sexism, has resulted in a deeply uncomfortable work environment. Employees I worked with were angry, depressed and left voiceless – especially women.
    I often found that when I reported a problem or a discrepancy in the guidelines, my claims were dismissed. When a man would report the same problem, he would be congratulated for noticing the problem and actions would be taken to fix it. When I would suggest an idea it was dismissed. When a man would suggest the exact same, he would be congratulated. This silencing was devastating. I found myself speaking up less and less, until I got to a point where I no longer reported any problems or suggested any ideas.
    The team prioritizes cost over quality and forces employees and contractors to work under stressful conditions of meeting aggressive expectations coupled with poor scheduling and miscommunication.
    Executives from Triple Five and their support staff complain about WEM employees, while slandering their fellow executives, pitting people against one another. They shift the blame down by throwing them under the bus to avoid taking responsibility for mismanagement.
    There is a swipecard/lateness tracker that is used to keep track of when and how late you are. The document is supposed to be a secret from the team and used to evaluate performance, but it is insted used as intimidation.
    Saying that I worked at West Edmonton Mall carried some prestige. I made more money than you’d expect to as an assistant. But none of this negates the toxic environment of the team. I still carry the fear of speaking up with me. I find myself holding back when I see a problem or afraid to speak up when I have an idea.

  8. "Guest Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at West Edmonton Mall full-time (More than a year)

    Pros

    The people is the department are kind

    Cons

    Minimal duties result in many boring hours of work.

    Advice to Management

    Create work for employees to avoid all those hours of just watching to clock


  9. Helpful (1)

    "Under compensated, broken promises and favourites."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at West Edmonton Mall full-time (More than a year)

    Pros

    Working at wem taught me what I needed to know to get a better job in my field.
    Benefits are half paid by employer.

    Cons

    There are a lot of senior staff that aren't welcoming to new staff.
    A lot of cliques.
    A lot of backstabbing.
    Promises don't mean anything.

    Advice to Management

    Open your eyes and see your revolving door.


  10. Helpful (1)

    "Food and Beverage Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Supportive head office management team and great work staff.

    Cons

    Nothing really substantial to mention


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