West Elm Reviews | Glassdoor

West Elm Reviews

Updated August 15, 2018
296 reviews

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3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
West Elm President, CEO and Director Laura J. Alber
Laura J. Alber
84 Ratings

296 Employee Reviews

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Pros
  • "West Elm is a great company to work for" (in 34 reviews)

  • "generous employee discount 40%, flexible scheduling, easy going managers" (in 21 reviews)

Cons
  • "Would not recommend to anyone that wants to have good work/life balance and or enjoy where they are spending most of their time" (in 10 reviews)

  • "Too many customer service issues that have nothing to do at the store level" (in 17 reviews)

More Pros and Cons

  1. "Inventory Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Elm full-time

    Pros

    Amazing coworkers. Great leadership. Promotions are attainable. Critically thinking around new ways to problem solve is highly encouraged.

    Cons

    HR department is less then satisfactory.


  2. "Assiciate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at West Elm part-time (More than a year)

    Pros

    Nice product , independent atmosphere, good discount.

    Cons

    Marketing strategy makes selling difficult

    Advice to Management

    Too many promos

  3. "Home Stylist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at West Elm part-time (Less than a year)

    Pros

    Beautiful atmosphere, generous employee discount, fun people to work with.

    Cons

    Bottom line, this is just another retail job. Sales goals pushed hard by management with no real incentive. If you’re a “home stylist” there is no time to work on projects because you’re constantly being forced to work the sales floor. Product is overpriced for the overall quality. Lack of concern from management for customers. Nice retail associates but so many loose ends throughout the company, which makes it hard to do anything efficiently.

    Advice to Management

    Take more time to listen to the complaints of customers, at the end of the day the company would be nothing without loyal customers.


  4. "Great team, love the furniture but pay needs to be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at West Elm full-time (More than a year)

    Pros

    Great team culture
    Fun location and environment
    Brand mission is great
    Freedom to bring new ideas into the store
    Awesome community impact- hosts & supports local business pop ups
    Travel reimbursement

    Cons

    Lack of staff coverage which can be very stressful
    More sales than design
    Pay rate
    Few FT positions

    Advice to Management

    Staff more if you really want to ensure good customer service


  5. "Positive, Challenging, Welcoming"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Brooklyn, NY
    Current Employee - Project Manager in Brooklyn, NY
    Recommends
    Approves of CEO

    I have been working at West Elm full-time (More than 3 years)

    Pros

    Company values align with my own
    Strong work-life balance, depending on your position

    Cons

    Pay - not competitive
    Growth Opportunities are limited

    Advice to Management

    Restructure departments so there's a stronger, more visible growth trajectory


  6. "4/5 for West Elm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brooklyn, NY
    Current Employee - Anonymous Employee in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Elm full-time (More than 3 years)

    Pros

    Company culture is one of the best in the city and a very casual atmosphere in the office. It is a very team oriented company and everyone pushes each other and the business to be their very best. The passion for the product and future goals are evident from leadership down to new team members.

    Cons

    Benefits and salaries aren't as competitive as other retailers. No options for further education and training outside of company ran classes. Operating systems are out of date and still rely heavily on excel to analyze mass amounts of data.


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at West Elm full-time

    Pros

    People first mentality, usually promotes from within

    Cons

    You have to multitask like crazy

  8. "Home Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at West Elm part-time

    Pros

    Co workers were all friendly and made friends

    Cons

    Retail jobs are hard to deal with, crazy customers sometimes

    Advice to Management

    More design work, less sales position!


  9. "decemt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Elm full-time

    Pros

    close knit work environment, friendly.

    Cons

    hours can be sort of inconsistent.


  10. "Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at West Elm full-time

    Pros

    There are some wonderful people

    Cons

    large corporate feel. slow, conservative, hard to be heard.

    Advice to Management

    Be authentic. Customer service and delivery service needs attention.


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