West Elm Reviews | Glassdoor

West Elm Reviews

Updated March 18, 2019
334 reviews

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3.2
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West Elm President, CEO and Director Laura J. Alber
Laura J. Alber
96 Ratings

Employee Reviews

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Pros
  • "West Elm is a great place to work" (in 37 reviews)

  • "Employee discount is a plus and nice co-workers" (in 25 reviews)

Cons
  • "Would not recommend to anyone that wants to have good work/life balance and or enjoy where they are spending most of their time" (in 10 reviews)

  • "West Elm for a lack of a better word, is a stepping stone company" (in 18 reviews)

More Pros and Cons

  1. "Fabulous place to work!"

    StarStarStarStarStar
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at West Elm (Less than a year)

    Pros

    West Elm cares about their employees and their future at the company and beyond.

    Cons

    I do not have any cons!


  2. "Good Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Designer in Baltimore, MD
    Current Employee - Lead Designer in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Elm part-time (More than a year)

    Pros

    Great atmosphere and teamwork, opportunities to learn and work with people to make their design dreams come true

    Cons

    The pay is not great

  3. "Great company atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate - Stylist
    Current Employee - Sales Associate - Stylist
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Elm part-time (Less than a year)

    Pros

    great coworkers, and employee discount on product!

    Cons

    part time and weekend hours


  4. "Design Store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Elm part-time (More than a year)

    Pros

    40 percent discount on merchandise.

    Cons

    Not enough hours for part time.


  5. "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Home Stylist in Costa Mesa, CA
    Current Employee - Lead Home Stylist in Costa Mesa, CA

    I have been working at West Elm full-time (More than 3 years)

    Pros

    Meet a lot of clients who could give you opportunities later on.
    Learn corporate business structure.
    40% discount on all merchandise across all partner brands as well.
    Take on small projects to get feet wet in interiors.

    Cons

    Not a lot of room for growth.
    Turnover rate is high.
    Pay isn't sustainable over time.


  6. "Staff needs a Thick Skin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Stylist in Santa Monica, CA
    Current Employee - Home Stylist in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Elm part-time (More than a year)

    Pros

    Fun and engaging and each shift is different.

    Cons

    Customers have many return and shipping issues with product.

    Advice to Management

    The management could be more aware of what the new staff's needs are. There should be on-going training for weeks in and not rely on some knowing and others not, esp. with the POS system or protocol of good selling habits as a team.


  7. "An okay place to work if you like retail"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Employees receive a decent discount

    Cons

    Inconsistent hours, understaffed, have to ask time-off well in advance

  8. Helpful (4)

    "Misguided & Archaic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Planner in Brooklyn, NY
    Former Employee - Inventory Planner in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at West Elm full-time (More than 3 years)

    Pros

    I cannot speak highly enough about my peers while working there. My teammates were the reason why I kept showing up every day. The comradery was what kept the wheels running at that office. The retail store teams are so resilient and I have the upmost respect for them. I also was in constant awe of how the design team was pushing home decor and staying a few steps ahead of other retailers!

    Cons

    Where to begin... while I was very grateful to have been promoted shortly after starting, there was no further movement beyond my last role at the company. It was made very clear my desire to grow wasn’t important or given much thought by management. West Elm’s corporate pay is significantly lower than the majority of the NY retail market. My favorite “excuse” about this was the company culture is way better than the other places. I appreciate a strong culture, but that doesn’t pay the bills. The inventory management team was expected to use archaic technology, and would consistently have to redo work because our computers couldn’t handle the files and programs we were using. They are trying to improve the technology, but that’s happening at the speed of molasses. The lack of accountability cross functionally was a logistical mess. Turn over was so fast that people didn’t know who was in charge of taking care of what, whiched caused a lot of misses and uneccessary finger pointing. Staying past 8pm was a very common occurance. It was made clear by leadership they believed that was because of our time management skills, not the lack luster technology or taking on additional work from the many un-filled positions.

    Advice to Management

    Invest in those who work hard and want to grow with the company, not just your friends or the “yes men”. It’s been disheartening to see so many tenured people leave both the stores & corporate office. Truly be there for your direct reports, especially if they’ve repeatedly asked for your guidance and support. Invest in better technology... I have a strong feeling this will alleviate a large amount of customer, store associate, and corporate employee frustrations and complaints.


  9. "Sales Associate/ in home design ( in training)"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at West Elm part-time (More than a year)

    Pros

    Very handsome and active with costumers.
    Always ready to help
    Support

    Cons

    No cons for West elm


  10. "Fun corporate culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The office location and corporate culture is fun and inspiring.

    Cons

    There is slow growth trajectory and uncompetitive salary.

    Advice to Management

    Needs offer more competitive salary