West Elm Reviews | Glassdoor

West Elm Reviews

Updated November 18, 2018
319 reviews

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3.1
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West Elm President, CEO and Director Laura J. Alber
Laura J. Alber
89 Ratings

319 Employee Reviews

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Pros
Cons
  • "Would not recommend to anyone that wants to have good work/life balance and or enjoy where they are spending most of their time" (in 10 reviews)

  • "Shortly after joining the team at West Elm in Austin Texas, I experienced blatant verbal harassment by a coworker" (in 18 reviews)

More Pros and Cons

  1. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West Elm part-time

    Pros

    BEAUTIFUL office, passionate/creative people, fun environment, good work life balance

    Cons

    Company has grown quickly over the past few years so communication between teams needs improvement


  2. "Great Job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Tips are great to get

    Cons

    can be stressful at times

  3. "Sales Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Elm part-time

    Pros

    ability to be creative, team members are usually great

    Cons

    getting time off is hard


  4. "West Elm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at West Elm full-time (More than a year)

    Pros

    Great design team, and opportunities to meet designers and decorators in the field. As well as build your work as a stylist.

    Cons

    Retail hours, around holidays and weekends. Sales goals don't always match up


  5. Helpful (1)

    "Many secretly want to leave because of such brazenness."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Palo Alto, CA
    Former Employee - Sales Associate in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at West Elm part-time (More than a year)

    Pros

    It’s an ok job if you are searching for something temporary.

    Cons

    Its an extra extra friendly environment to work in but so much so that you are given false encouragement. You get duties by the manager and your rewarded with praise but really its just to help her secretly shift managerial work off to you so she can probably get out of doing it herself. All of this without granting any kind of promotion. Throughout periods of cutting hours our manager continues to arrive two hours late to work, bragging about cycling, yoga or hair appointments probably set at the time of their shift. Also has the nerve to kindly confront others about being 10 mins late. Many workers secretly talk about this kind of brazenness and have felt angry and encouraged to quit. The manager has given favoritism to one designer on the floor and has allowed them to constantly stay seated at the design lab. Even new associates that have worked as long as a week as well as returning customers have taken note of this. We are treated as if we are on call and texted about whether we can show up to work sometimes at the very last minute and sometimes just to cover for a managers personal situation outside of work that many people including new associates sometimes end up hearing about. Were told to hold our phones away in lockers when the manager is using their personal phone.

    Advice to Management

    Set better examples if they expect to lead or keep around associates.


  6. "Growing Pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at West Elm full-time

    Pros

    Environment, company's values, the products themselves.

    Cons

    Growing Pains, the warehouses need serious help and it causes an excessive amount of phone calls from frustrated customers, leaving the in store employees cornered.

    Advice to Management

    Communicate with employees as to why certain issues are happening. Nobody likes to be left out in the dark. There is a huge gap between the higher up management and the employees that work in store.


  7. Helpful (1)

    "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great product and employee discount.

    Cons

    Always short staffed, no support from General Manager.

  8. Helpful (1)

    "west elm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Elm part-time

    Pros

    decent pay
    nice work environment

    Cons

    not enough hours
    poor company choices make you feel like you've been cheated


  9. Helpful (2)

    "200%+ turnover rate in retail store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Palo Alto, CA
    Current Employee - Sales Associate in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at West Elm part-time (Less than a year)

    Pros

    employee discount, but only a little bit more than promotion times.

    Cons

    Extremely poor management, very bad working environment, not benefits at all. The corporate management is ridiculously poor, one time I was supposed to work 8 hours, but my work schedule got shortened to 4 hours only because the manager just learnt from headquarter that our store hours got cut because not too much sales done last week.

    Coworker are nice, some store managers are also nice, but the headquarter and the whole William Sonoma just really sucks.

    Computers are really slow, software sucks, yet they constantly have new policies, many of which don't make sense. What is more, store managers don't do a good job even telling associates about the new changes.

    Any retails sales job in WSI is honestly only for someone who's looking for a jumping stone. Theres at least 200% turnover rate. I only work weekends, yet I almost literally see new sales associate faces every weekend when I go there. One of the stock guys is really good, he left after he got 21cents salary raise after working for west elm for quite a long time.

    Advice to Management

    Too many to even be patient to list. This company sucks, obviously the management people knows it, but looks like no one is willing to really do anything to make it better.


  10. "Home stylist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Elm part-time

    Pros

    Very great interview process. Kind people

    Cons

    Busy store in the city


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