West Elm Reviews

Updated May 8, 2021

To filter reviews, or .
3.6
68%
Recommend to a Friend
80%
Approve of CEO
West Elm President, CEO and Director Laura J. Alber
Laura J. Alber
147 Ratings
Pros
  • "Williams Sonoma (west elm) is an awesome company to work for(in 43 reviews)

  • "Great employee discount (40%), and there were always great new products launching in the store which made the environment super inspiring and fun(in 28 reviews)

  • Cons
  • "At first I thought that working for West Elm was a dream come true(in 22 reviews)

  • "Lack of oversight and creativity from upper management(in 20 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Gender

    This rating reflects the overall rating of West Elm and is not affected by filters.

    Want more demographic options?
    1. 5.0
      Former Employee, less than 1 year

      Typical Sales job

      Apr 28, 2021 - Sales Associate in Durham, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Exactly what you’d expect working retail at a mall

      Cons

      Hard to get time off

      Be the first to find this review helpful
    2. 4.0
      Current Employee, more than 1 year

      West Elm

      May 8, 2021 - Design Consultant in Alexandria, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most Management very supportive. Fun products. No commission. Good culture IF it's the right management

      Cons

      latter management micro managing, rude to staff and clients. Manipulative, trouble making, not supportive

      Continue reading
      Be the first to find this review helpful
    3. 4.0
      Former Employee, more than 1 year

      Great company but no rasies

      Apr 6, 2021 - Operations Manager in Palm Beach, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      West Elm was a great company to work for. Decent hours for retail and good benefits.

      Cons

      After almost three years with no raise because store wasn’t making its numbers. We were a new store at the time I believe this should have been taken into consideration. And other retail jobs I had even if we didn’t hit our goals we got a minimal raise that kept up with cost of living etc. also district manager barely visited our store to provide support or feedback.

      Continue reading
      Be the first to find this review helpful
    4. 3.0
      Former Employee, more than 3 years

      Meh.

      Mar 24, 2021 - Visual Merchandising in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The hours are flexible and the managers are amenable to your demands, generally. The Visual Merchandising job is fairly simple enough and in a store like Chelsea, the jobs are separated. Youre not required to help people, make sales, etc. The visual managers are generally kind and considerate, and very good at what they do.

      Cons

      Advancement is incredibly slow, if non-existant. If you'd like to make this a career, expect grueling schedules, a slow-moving corporate hierarchy, and generally unlivable wages. Expect to be in the same positions for years, with scant upward mobility.

      Continue reading
      Be the first to find this review helpful
    5. 4.0
      Current Employee, less than 1 year

      A fun place to work

      May 2, 2021 - Part Time Designer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great atmosphere! The product is good quality

      Cons

      The shipping times and prices are pretty outrageous

      Be the first to find this review helpful
    6. 4.0
      Current Employee

      Fun place to work

      Apr 27, 2021 - Sales Associate in Princeton, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A supportive and hardworking team

      Cons

      Slow to react to unacceptable behaviors

      Be the first to find this review helpful
    7. 5.0
      Former Employee, less than 1 year

      Good company

      Apr 19, 2021 - Interior Designer in Saint Louis, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Wonderful company, good values, nice furniture and perks

      Cons

      Not much variety for the designer as far as client home design

      Be the first to find this review helpful
    8. 4.0
      Former Employee, more than 5 years

      Great People to work with but slow personal growth

      Apr 13, 2021 - Director in Brooklyn, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people to work with,

      Cons

      Flat company doesn’t allow for career growth

      Be the first to find this review helpful
    9. 3.0
      Former Employee, more than 1 year

      ASM - West Elm; SATX

      Apr 28, 2021 - Assistant Store Manager in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great location near downtown with lots of exposure. Friendly clients, easy projects and good design software.

      Cons

      Hours - overnight shifts. Stock / Visual workload. Showroom display expectations with lower price point.

      Be the first to find this review helpful
    10. 4.0
      Current Employee, more than 3 years

      Great Work Environment

      Mar 17, 2021 - Visual Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Beautiful work environment, friendly/well-rounded co-workers, good benefits, flexible work schedule, generous employee discount.

      Cons

      Not enough pay, not enough opportunity for creative input, taxing on the body, occasional lack of tools to do required tasks, hectic during holidays and weekends, not enough direct communication between corporate and store employees.

      Be the first to find this review helpful
    Viewing 1 - 10 of 497 Reviews

    Popular Careers with West Elm Job Seekers

    Home Stylist
    Learn About the Job
    JobsSalariesInterviews

    Work at West Elm? Share Your Experiences

    or