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West Elm

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West Elm

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West Elm Reviews

Updated Jul 2, 2022

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Found 655 of over 682 reviews

3.4
50%
Recommend to a Friend
60%
Approve of CEO
West Elm President, CEO and Director Laura J. Alber
Laura J. Alber
218 Ratings

What people are saying about West Elm

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The Work-Life Bowl

1y

works at 

Accenture

I don’t know if this belongs in this bowl but dunno who else to ask - I’m about to upgrade my furniture for the first time ever and am going to buy a sectional, light gray or neutral. Love the mid century modern look + deep seat cushions. I don’t want to wait 6-9 weeks for a custom one like most of West Elm. Where should I buy?

22

33 Comments

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of West Elm and is not affected by filters.

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  1. 5.0
    Current Employee

    Great

    Jun 14, 2022 - Utility Locate Technician in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to work, great benefits

    Cons

    Long hours, weekends and holiday overtime

    Be the first to find this review helpful
  2. 4.0
    Current Employee, more than 1 year

    Great place to learn

    Jul 2, 2022 - Product Manager in Brooklyn, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Entrepreneurship is welcome. Good processed. Smart employees.

    Cons

    Intense. Heavy work load. Could burn out if you don’t pace yourself.

    Continue reading
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  3. 4.0
    Former Employee, more than 1 year

    Fine place to be

    Jun 30, 2022 - Photographer in Brooklyn, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Discount on Williams Sonoma brands

    Cons

    low salaries and not a lot of movement

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  4. 5.0
    Former Employee, more than 3 years

    Great company!

    Jun 29, 2022 - Anonymous Employee in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Opportunity for growth if you work hard, they’re kind to their employees.

    Cons

    Their system and logistics could use some work, clients would get upset about order delays and we were the ones that had to explain.

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  5. 4.0
    Current Employee, more than 1 year

    Great company

    Jun 27, 2022 - Interior Designer in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I loved working at west elm. WSI is an incredible company with a lot of opportunity. The company culture is exactly what you would hope for. Incredible leadership, fun work environment.

    Cons

    You will always be learning from costumer. Everyday is a new day to start with. Retail can be challenged, but once you're open-minded it will be fun.

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  6. 5.0
    Former Employee

    Plus

    Jun 13, 2022 - Sales Associate in West Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good design. Good products. Good team.

    Cons

    Hours. Customers. Hours. Hours. Hours.

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  7. 2.0
    Former Employee, more than 1 year

    West Elm stock associate

    Jun 29, 2022 - Stock Associate in Mill Valley, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Employee discount is 40% off

    Cons

    Overworked, pitted against each other, sales prioritized over any and everything else

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  8. 2.0
    Former Employee, more than 3 years

    Chaotic+Toxic Work Environment

    Jun 24, 2022 - Project Manager in Brooklyn, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Sample Sale -The few genuine people to stick around

    Cons

    This is an absolute mess of a company. They do not care about their employees and constantly overwork everyone because of the HIGH turnover rate. They can’t keep up with the amount of people that leave. No raises or any form of upward mobility unless you have an in with the cliquey and out of touch higher ups. Was there for 2.5 + years with positive reviews and was given a laughable pay increase, with no mention of how I can improve or advance. They take advantage of everyone that works there and do not pay well. Energy is off within the company and it trickles down from the top. The higher ups make everyone scramble on “important” meetings to then have everything redone last minute because they weren’t clear on what they wanted. When everything is high priority, nothing is high priority. They waste time on making the company look good from the outside instead of fixing actual issues.

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    2 people found this review helpful
  9. 4.0
    Current Employee

    Nice company to work for

    Jun 3, 2022 - In-Home Designer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, flexible work schedule

    Cons

    Can be overwhelming with design projects

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  10. 3.0
    Former Employee

    Missed Opportunities

    Jun 15, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Health benefits, 401K + match, HSA, and employee discount.

    Cons

    Under-staffed, under-paid, and under-valued employees in stores. Poor management.

    1 person found this review helpful
Viewing 1 - 10 of 655 Reviews

West Elm Reviews FAQs

West Elm has an overall rating of 3.4 out of 5, based on over 682 reviews left anonymously by employees. 50% of employees would recommend working at West Elm to a friend and 36% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, West Elm employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at West Elm. This rating has decreased by -4% over the last 12 months.

50% of West Elm employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated West Elm 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at West Elm to be culture, workplace, coworkers and the cons to be career development, benefits, management.

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West Elm Photos

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West Elm photo of: President Clinton visits HQ to discuss progress on west elm's Clinton Global Initiative Commitment to Action
West Elm photo of: Our team at St. Jude
West Elm photo of: In-store crafting activity
West Elm photo of: We love Etsy
West Elm photo of: Our Annual Summer Picnic - Down Under the Manhattan Bridge
West Elm photo of: Opening day at New Orleans store
West Elm photo of: Digital team concepting huddle
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Affiliated Companies

Williams-Sonoma, Inc.
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