West Elm Reviews | Glassdoor

West Elm Reviews

Updated May 15, 2017
231 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Approve of CEO
West Elm President, CEO and Director Laura J. Alber
Laura J. Alber
64 Ratings

231 Employee Reviews

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Pros
  • West Elm Provides a positive work life balance (in 31 reviews)

  • Great employee discount program (in 17 reviews)

Cons
  • No work life balance regularly worked 60 plus hours a week (in 8 reviews)

  • As a stock associate, the position is very demanding when it comes to both customer service and physical labor (in 14 reviews)

More Pros and Cons

  1. "Stock Associate Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stock Associate in Jacksonville, FL
    Former Employee - Stock Associate in Jacksonville, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at West Elm part-time (More than 3 years)

    Pros

    You get a great discount, both here and at their sister stores. The employees and management were enjoyable to work with.

    Cons

    As a stock associate, the position is very demanding when it comes to both customer service and physical labor. The work also feels very under appreciated at times.

    Advice to Management

    Stock associates need more appreciation and room for growth.


  2. "Interior Designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interior Designer in Los Angeles, CA
    Former Employee - Interior Designer in Los Angeles, CA
    Recommends
    Approves of CEO

    I worked at West Elm part-time (More than a year)

    Pros

    Being in a constantly changing creative environment.

    Cons

    I really don't have a con.


  3. Helpful (2)

    "Gross favoritism"

    Star Star Star Star Star
    Former Employee - Sales Associate in Chelsea, NY
    Former Employee - Sales Associate in Chelsea, NY

    I worked at West Elm part-time (Less than a year)

    Pros

    Nice store, nice customers, fun job

    Cons

    Furniture quality not up to par. Some employees can do anything and others are reprimanded constantly.

    Advice to Management

    Be fair to all your employees


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  5. Helpful (3)

    "Sales Associate"

    Star Star Star Star Star
    Former Employee - Sales Associate in Seattle, WA
    Former Employee - Sales Associate in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West Elm full-time (More than a year)

    Pros

    i made some good friends

    Cons

    unclean
    unorganized
    not customer focused
    Ignorant/inaccurate employee performance reviews
    no quality standards to follow
    no environmental practices in place even though they claim to be eco-conscious
    nothing is ever tagged correctly
    understaffed
    poor communication
    overall, dysfunctional and toxic work environment


  6. "Hard workers not appreciated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Paramus, NJ
    Former Employee - Sales in Paramus, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West Elm part-time (More than a year)

    Pros

    Discount across brands - Williams Sonoma, Pottery Barn etc

    Cons

    Hard workers that are willing to do all the scut work that keeps the place running are ignored. While the kiss ups that steal all the sales are rewarded. If you are a management pet you don't have to do anything.

    Advice to Management

    Get your act together and acknowledge those that do ALL the work not just sales. It takes a work across the board to keep the store running, not just being able to sell. Everyone on the floor has the ability to sell - its those that do all the other work as well as selling that should be treated more fairly


  7. "Good Times Working Here"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Chelsea, NY
    Former Employee - Anonymous Employee in Chelsea, NY
    Recommends

    I worked at West Elm (More than a year)

    Pros

    Comfortable environment, approachable management and employees, great employee discount,

    Cons

    Strongly advised to open new credit cards


  8. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West Elm part-time (Less than a year)

    Pros

    Awesome co workers and love the products!

    Cons

    Didn't get to dedicate a lot of time to West Elm due to school.


  9. "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Corte Madera, CA
    Former Employee - Sales in Corte Madera, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at West Elm full-time (More than 3 years)

    Pros

    Fun, creative environment, good coworkers, nice assortment of products, pretty good employee discount, nice location. Overall good place to work.

    Cons

    Not much of appreciation of employees, not enough understanding of inspiring and motivating people, sometimes too much drama in a back room. Some managers need to improve their people skills dramatically.

    Advice to Management

    improve your people skills, coach those who fail to communicate in a friendly, respectful manner and create unnecessary resistance. People work better when feel appreciated.


  10. Helpful (1)

    "Fun Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Store Manager in Chicago, IL
    Former Employee - Associate Store Manager in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at West Elm full-time (More than 5 years)

    Pros

    Working retail is still retail. However, the company has strong values and a great look toward global commitment. The president of this company is the shining star for this brand.

    Cons

    Insane amount of work to accomplish daily with "no payroll". Promotional updates so frequently that it is absolutely impossible to have 100% accuracy. Outdated technology and systems that don't communicate to each other. Nearly no training for product knowledge from the corporate side; which is absolutely noticeable from a consumers perspective.

    Advice to Management

    Offer more recognition. The work is very demanding and often I felt under appreciated.


  11. Helpful (1)

    "Stock Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stock Associate in San Juan, PR
    Former Employee - Stock Associate in San Juan, PR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at West Elm part-time (More than 3 years)

    Pros

    Good for part time job, good flexibility in schedules

    Cons

    Bad managerial skills, warning prone for every stupid error commited.

    Advice to Management

    Know their role and start acting like a leader instead of a boss around manager.


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