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West Elm Reviews

Updated February 6, 2018
269 reviews

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3.0
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Approve of CEO
West Elm President, CEO and Director Laura J. Alber
Laura J. Alber
74 Ratings

269 Employee Reviews

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Pros
  • West Elm is a great company to work for (in 32 reviews)

  • generous employee discount 40%, flexible scheduling, easy going managers (in 19 reviews)

Cons
  • Would not recommend to anyone that wants to have good work/life balance and or enjoy where they are spending most of their time (in 10 reviews)

  • Too many customer service issues that have nothing to do at the store level (in 17 reviews)

More Pros and Cons

  1. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West Elm full-time

    Pros

    Amazing place to work at!

    Cons

    None that I can think of.

    Advice to Management

    Maybe provide more feedback other than that they were awesome!


  2. "Trying to be too many things at once!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at West Elm full-time (More than 3 years)

    Pros

    decent compensation for the industry, strategic with expansion, working with local artists, [some] control over the product you carry in your store location.

    Cons

    over-reactionary to down-trending business, too promotionally driven, minimal work/life balance, involved in too many initiatives that take you away from what is important, not a lot of advancement opportunity, ENDLESS complaints about shipping company and fees!

    Advice to Management

    Let's stop pretending that this is anything other than a retail business! There are too many things to be involved with on a daily/weekly basis that draw time and energy away from what is important [i.e. making money and servicing the customer]. You cannot add initiatives and reduce management count and still expect that stores will be profitable. If you ask for your employees advice from the field don't just listen, hear the feedback as well!

  3. "Inhome Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Iterior Design in Fairfax, VT
    Current Employee - Iterior Design in Fairfax, VT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Elm part-time (More than a year)

    Pros

    Super Flexible, no commission so no drama,

    Cons

    No commision, most work on holidays


  4. "Assistant Store Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Elm full-time

    Pros

    Worked with talented people
    Fun and creative job

    Cons

    Management thinks tasks should take less people and less time
    Difficult holiday hours

    Advice to Management

    Appreciate employees more


  5. "West Elm Company Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Elm part-time

    Pros

    West Elm is a great place to work. The retail location was very friendly and the company takes care of its employees

    Cons

    The shifts are sometimes not ideal but I guess that's retail life!


  6. "Home Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Stylist in Seattle, WA
    Current Employee - Home Stylist in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Elm full-time (Less than a year)

    Pros

    Friendly and fun atmosphere to work in.

    Cons

    Chances for career advancement are limited.


  7. "Chill sales environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Rochester, NY
    Former Employee - Sales Associate in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West Elm part-time (Less than a year)

    Pros

    Help people style and coordinate homes, no zones- can move around the whole store, customers seem different (nicer) compared to other sales stores, lax/casual work attire.

    Cons

    No challenges, really. Everything is fairly easy. The system to look up items seems complicated at first but over a short period time, you come to know it like the back of your hand.

    Advice to Management

    Treat workers with respect. They’re likely to stick around. Be constructive.

  8. "Supply Chain Coordinator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Elm full-time

    Pros

    People are truly passionate about the company and excited about the work they do everyday.

    Cons

    Not always a lot of room for career growth.


  9. "Visual Display and Installation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Display and Installation in Santa Monica, CA
    Current Employee - Visual Display and Installation in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Elm part-time (More than 3 years)

    Pros

    Creative fun environment doing artistic problem solving.

    Cons

    Low pay for skilled labor.


  10. "Full time employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at West Elm full-time

    Pros

    Some of the employees are very nice

    Cons

    bad management and pay is not competative


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