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West Elm Reviews
Updated Sep 21, 2023
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Found 804 of over 833 reviews
40% Recommend to a Friend
43% Approve of CEO
Found 803 of over 833 reviews
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Recommend to a Friend
Approve of CEO
Laura J. Alber
288 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "DON’T COVER MANY THINGS AND HUGE OUT OF POCKET PREMIUMS CONFLICTING DIRECTIONS DUE TO POOR MANAGEMENT Avoid this company and Williams" (in 61 reviews)
- "And they would expect you to offer interior design services but with the low pay of a sales associate." (in 45 reviews)
Ratings by Demographics
This rating reflects the overall rating of West Elm and is not affected by filters.
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- 5.0Sep 21, 2023Sales AssociateCurrent EmployeeColumbus, OH
Pros
Great team to work with!
Cons
No cons! It’s a great place to work!
- 5.0Aug 15, 2023DesignerCurrent Employee, less than 1 yearAtlanta, GA
Pros
If you get to work with professionals who understand how to welcome you to training and give you flexibility with your hours this is a great place to start your career or develop your furniture sales career. Their technical training like software and design information is current/ relevant, thorough and actually becomes a great tool/ resource when it come to designing. The work environment is equitable and nurturing environment out of all the retail stores I've worked for. Williams Sonoma, Inc is almost over bearing welcoming to the LGBT community, and meeting an associates sales performance isn't just expected but if paired with a leader they will support you as much as they can to achieve your SPH, and weekly/ monthly goals. The staff cares about your happiness at work and corporate does a very good job of keeping great talent and showing appreciation. Part time hours range from 16-32 max., not under-worked or over worked. CS issues can be resolved solely by the CS Department and easy ones in store which is a great help to the associates who can only do so much.
Cons
1) Maybe this is only in Atlanta but each store location seems to have small teams so when it's a high traffic season such as holidays and weekends not enough staff to help customers. 2) A more detailed and strategic training program on Floor Planner would be beneficial.
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West Elm Reviews FAQs
West Elm has an overall rating of 3.2 out of 5, based on over 833 reviews left anonymously by employees. 40% of employees would recommend working at West Elm to a friend and 37% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.
40% of West Elm employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated West Elm 3.0 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at West Elm to be workplace, coworkers and the cons to be career development, benefits, management.
