West Elm Reviews | Glassdoor

West Elm Reviews

Updated May 21, 2018
287 reviews

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3.0
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West Elm President, CEO and Director Laura J. Alber
Laura J. Alber
80 Ratings

287 Employee Reviews

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Pros
  • West Elm is a great company to work for (in 34 reviews)

  • generous employee discount 40%, flexible scheduling, easy going managers (in 21 reviews)

Cons
  • Would not recommend to anyone that wants to have good work/life balance and or enjoy where they are spending most of their time (in 10 reviews)

  • Too many customer service issues that have nothing to do at the store level (in 17 reviews)

More Pros and Cons

  1. "Home stylist/sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Stylist in Portland, ME
    Current Employee - Home Stylist in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Elm full-time (More than a year)

    Pros

    Everything is exactly how it should be, people are amazing, fun environment, beautiful, high quality furniture, always a sale and different deals going on. I love it here

    Cons

    Literally none. Hours are great, stays busy, always something to do! I love WEST ELM! Customers are super sweet, and if we don’t have what they want then that’s okay, we tried! Everyone has been super sweet though.


  2. "Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at West Elm full-time

    Pros

    There are some wonderful people

    Cons

    large corporate feel. slow, conservative, hard to be heard.

    Advice to Management

    Be authentic. Customer service and delivery service needs attention.

  3. "decemt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Elm full-time

    Pros

    close knit work environment, friendly.

    Cons

    hours can be sort of inconsistent.


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I worked at West Elm full-time (More than a year)

    Pros

    Great working with clientele and casual return policy.

    Cons

    Low pay, didn’t hire from within, hours fluctuated so tough to pay bills, no benefits as they kept you below full time hours. Oh, and for Christmas, they give you a coffee mug with your initial on it.


  5. "Typical Retail Sales Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in West Palm Beach, FL
    Former Employee - Sales Associate in West Palm Beach, FL
    Doesn't Recommend

    I worked at West Elm full-time (Less than a year)

    Pros

    Great products, nice environment to work in. Great discounts as an employee

    Cons

    Typical retail sales job. Overworked, underappreciated & underpaid.

    Advice to Management

    My advice is more for corporate. Get your stuff together w inventory! The database never seemed to reflect what was truly instock. Very frustrating for sales associates & customers!


  6. "Good and bad"

    StarStarStarStarStar
    Former Employee - Sales Associate in Austin, TX
    Former Employee - Sales Associate in Austin, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at West Elm part-time (More than a year)

    Pros

    People
    Fun to help customers design spaces

    Cons

    Pay and raises. 24 cents was the highest raise anyone could get and it was once a year.

    If you aren't the full time sales associate you don't make much because it's almost impossible to reach their bonus minimum part time.

    Advice to Management

    management was great


  7. "Not a good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shipper/Receiver in Mill Valley, CA
    Former Employee - Shipper/Receiver in Mill Valley, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Elm part-time (More than 3 years)

    Pros

    At least there’s a consistent paycheck

    Cons

    Everything say the score mentioned consistent paycheck

    Advice to Management

    Take actual care of your employees. There’s a reason everyone in corporate and in stores is so bitter. As an employee, you are taken advantage of, with no advancement opportunities. You get no formal training on any aspect of the stores. Yes you get a consistent paycheck, but it’s not even San Francisco minimum wage. No one owns up to their mistakes, but blames them on people “below” them. (Was actually told that by a regional manager) People don’t treat each other with any sort of respect, and that’s from the top down.

  8. "Amazing People & Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West Elm full-time

    Pros

    So many good people, especially for a retail environment which can be a stressful space! You meet a lot of quality people—kind, smart and hard-working.

    Autonomy - teams can be lean, but in a way that makes you take risks, get scrappy sometimes. It's a challenge worth taking on, and you can have lots of varied work and impact.

    Not resistant to technology - from both functional and strategic standpoints. For example, I used Sketch and responsive design tools & platforms and only some Adobe CS. From an investment standpoint, the company had a huge innovation team and acted as an incubator for the parent company. Cool!

    People + Culture Department - you feel truly taken care of from phone screen to exit interview. Best in the biz.

    Values - west elm is seriously dedicated to both local and global betterment, and makes it absolutely good for business at the same time. From hundreds of millions in socioeconomic impact (through buying) to providing hundreds of local makers with a platform—west elm celebrates consciousness, makes it sellable, and contributes a great deal.

    Office - the most beautiful office space, furniture and location imaginable. Such a perk to be on the water and get inspired by the space. Plus it's a massive office footprint with room to breathe.

    Sample Sales <3

    Cons

    Performance reviews and compensation - quite difficult to earn a small merit increase annually; only certain teams qualify for bonuses; direct reports do not rate managers; + actively working on making salaries more competitive

    Lower management can be contagiously stressed out, leading to micro-management or negative reinforcement. Things are definitely getting better!

    Advice to Management

    Mostly keep doing what you're doing!

    Reign it in further when it comes to product and marketing complexity.

    Work on bonuses to better reflect west elm's stand-out performance among the industry and WSI.


  9. Helpful (2)

    "Fun company, cut throat environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Manager/Assistant Store Manager in Baltimore, MD
    Former Employee - Visual Manager/Assistant Store Manager in Baltimore, MD
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at West Elm full-time (More than a year)

    Pros

    Talented people, fun work environment (if your boss is fun), great textiles! Great focus on visual merchandising! Great discount. Management pay is decent.

    Cons

    If your higher up management team is horrible, then the blame trickles down to you. Bad hours, will cut employees if you do not make impossible sales goals. Lots of cliques and cattiness. Product quality is the same as what you find on Wayfair... textiles are amazing though. Everyone except for management team makes very little money.

    Advice to Management

    Communication. Fairness. Instead of talking behind people’s backs and making fun of people’s mistakes, use it as an opportunity to train, improve, and equip your employees with a longstanding carrier. I was a returning employee to this company and had the highest hopes but ended up with a terrible boss (who’s boss was also Terrible) and a disappointing experience. People do not quit jobs, they quit managers. Negative work environment and removed myself.


  10. "Great work environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Buyer in Brooklyn, NY
    Current Employee - Associate Buyer in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Elm full-time (More than 3 years)

    Pros

    -collaborative
    -like minded individuals
    - beautiful office
    - creative freedom

    Cons

    the benefits here are not great and really need improvement. No days off for federal holidays.


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