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West Elm

Engaged Employer

West Elm

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West Elm Reviews

Updated Sep 21, 2023

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Found 804 of over 833 reviews
40% Recommend to a Friend
West Elm President, CEO and Director Laura J. Alber
43% Approve of CEO

Found 803 of over 833 reviews

Recommend to a Friend
Approve of CEO
West Elm President, CEO and Director Laura J. Alber
Laura J. Alber
288 Ratings

What people are saying about West Elm




Engagement Manager

Does anyone work at West Elm who can help with 40% employee discount?



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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "And they would expect you to offer interior design services but with the low pay of a sales associate.(in 45 reviews)
  • "If you have a bad manager (which is very likely), working here will be miserable.(in 26 reviews)
  • "Sales targets and pressure but no commission(in 25 reviews)

Ratings by Demographics

This rating reflects the overall rating of West Elm and is not affected by filters.

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    1. 5.0
      Sep 21, 2023
      Sales Associate
      Current Employee
      Columbus, OH
      CEO Approval
      Business Outlook


      Great team to work with!


      No cons! It’s a great place to work!

      1. 5.0
        Aug 15, 2023
        Current Employee, less than 1 year
        Atlanta, GA
        CEO Approval
        Business Outlook


        If you get to work with professionals who understand how to welcome you to training and give you flexibility with your hours this is a great place to start your career or develop your furniture sales career. Their technical training like software and design information is current/ relevant, thorough and actually becomes a great tool/ resource when it come to designing. The work environment is equitable and nurturing environment out of all the retail stores I've worked for. Williams Sonoma, Inc is almost over bearing welcoming to the LGBT community, and meeting an associates sales performance isn't just expected but if paired with a leader they will support you as much as they can to achieve your SPH, and weekly/ monthly goals. The staff cares about your happiness at work and corporate does a very good job of keeping great talent and showing appreciation. Part time hours range from 16-32 max., not under-worked or over worked. CS issues can be resolved solely by the CS Department and easy ones in store which is a great help to the associates who can only do so much.


        1) Maybe this is only in Atlanta but each store location seems to have small teams so when it's a high traffic season such as holidays and weekends not enough staff to help customers. 2) A more detailed and strategic training program on Floor Planner would be beneficial.

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      West Elm Reviews FAQs

      West Elm has an overall rating of 3.2 out of 5, based on over 833 reviews left anonymously by employees. 40% of employees would recommend working at West Elm to a friend and 37% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.

      According to anonymously submitted Glassdoor reviews, West Elm employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at West Elm. This rating has decreased by -5% over the last 12 months.

      40% of West Elm employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated West Elm 3.0 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

      According to reviews on Glassdoor, employees commonly mention the pros of working at West Elm to be workplace, coworkers and the cons to be career development, benefits, management.

      Popular Careers with West Elm Job Seekers


      Popular Conversations

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      Interview Tips

      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)


      Project Manager

      Hey everyone, Just needed to vent a bit about this job hunt. It's been a wild ride, to say the least. Lately, it feels like I'm sending my applications into a black hole, and I'm not alone in this, am I? Interviews seem to be the rarest gems, and job postings seem to disappear as soon as I hit 'apply.' Anyway, I'd love to hear your experiences. What's been your biggest frustration as a job seeker? How do you stay motivated in this crazy journey? Any words of wisdom or empathy to share?


      Marketing Manager

      What are people’s thoughts on those personality and logic tests some companies made you do as part of the hiring process? I frankly don’t like them. I understand if the test is for people who more technical but for roles leaning more creative or ideas based - I don’t understand how patterns I’m forced to review in a short time tells them I’m worth it to get the Hiring manager round. One asked me 50 ques in 15 min. And they never tell how you did on the tests

      1 Comment

      Brand Marketing Strategist

      Anyone have any stories of times where you declined an offer at one company (just because it wasn’t the exact right fit or you got another better offer at that time) and u successfully re-connect? Is that a burned bridge forever? Would they consider you for another job again?


      Glassdoor has 833 West Elm reviews submitted anonymously by West Elm employees. Read employee reviews and ratings on Glassdoor to decide if West Elm is right for you.