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West Elm

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West Elm

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West Elm Employee Reviews about "no commission"

Updated Nov 16, 2021

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Found 22 of over 683 reviews

3.4
49%
Recommend to a Friend
58%
Approve of CEO
West Elm President, CEO and Director Laura J. Alber
Laura J. Alber
227 Ratings

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The Work-Life Bowl

1y

works at 

Accenture

I don’t know if this belongs in this bowl but dunno who else to ask - I’m about to upgrade my furniture for the first time ever and am going to buy a sectional, light gray or neutral. Love the mid century modern look + deep seat cushions. I don’t want to wait 6-9 weeks for a custom one like most of West Elm. Where should I buy?

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Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "no commission"

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  1. 4.0
    Current Employee, more than 1 year

    Overall Good Job

    Oct 14, 2020 - Home Stylist in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Relaxed work environment, not stressful or strenuous, good benefits

    Cons

    Low pay, no commission, not a long term career

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  2. 2.0
    Former Employee, more than 1 year

    Cooperate does not acre

    Nov 16, 2021 - In Home Designer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The discount was generous and the people working at the store level are lovely and hard working.

    Cons

    West elm creates low-quality products, being sold for high prices with lengthy production times; as you can imagine this causes customers to be frustrated for a number of reasons. As well, they give local stores very little autonomy to solve customer service issues. This causes the staff at these stores to be bombarded with customer complaints with no solutions in hand other than referring them to (a rather unhelpful) customer service line. Most of the time spent at the employee level is working through CS issues. Cooperate requires their employees to meet fairly lofty sales goals when the furniture market is rather slow. Not only was this difficult to achieve with the numerous customer service issues at hand, but it's hard selling furniture that is so low quality for the price. As well, there is little to no incentive for the employees to want to make sales as there is no commission offered, and cooperate west elm does little to show appreciation to those on the store level. Oh, unless you make them a million dollars, then they'll give you a few thousand for all your hard work. There is no rhyme or reason to who is getting paid what. Just as much as cooperate does not care about their customers, they certainly do not care about their employees at the store level. Cons definitely outway the pros for this job.

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    2 people found this review helpful
  3. 3.0
    Current Employee

    More concerned with the bottom line than employees

    Nov 4, 2021 - Sales Associate in Milwaukee, WI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Visually pleasing atmosphere. Discount is 40% off.

    Cons

    Extreme push for sales and credit cards. No commission. Handled employees very poorly during the pandemic. They expect you to clean the restrooms. They don’t tell you that when the hire you. They’re know to be biased with hiring a younger demographic.

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  4. 2.0
    Former Employee, more than 1 year

    Good entry level job for interior design majors, otherwise AVOID

    Jun 18, 2021 - Sales/Home Designer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great employee discount (40% off), and the company allows you to layer that on top of other sales discounts as well.

    Cons

    - Extremely cliquey and petty store management, felt like a sorority - Will try to schedule you outside of your availability by putting you on the spot and asking intrusive questions like "why can't you come in on xx day?" - Mandates that everyone has to work weekends, every week -Even if you request time off a month in advance, mgmt will barter with you and try to get you to come in on a day you are not available in exchange for them approving your UNPAID time off, what is this? - Constantly severely understaffed bc mgmt is too picky for literally a basic retail position (they even wrote that they prefer someone with a bachelor's for a SALES ASSOCIATE position that pays 15/hr????? THE audacity to even write that is beyond me.) - Before you get hired, you get sold this illusion that it is a legit designer position, but really you're just a glorified cashier with the added pressure of making "design" powerpoints and Sims 4-Esque "design floorplans" with no extra incentives or pay (Also, they expect you to dust and clean the showroom, greet customers, meet your sales quota which btw has no commission, ring people up, and sit down at the computer and answer customer emails and create magical design concepts simultaneously!) -Management will never keep promises; they will jump up and down vowing they will give you a raise/promotion at xx time, but when xx time rolls around, crickets. And then the cycle repeats if you confront them.

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    5 people found this review helpful
  5. 2.0
    Former Employee, more than 1 year

    Low pay, not much incentive

    May 23, 2021 - Stylist in Pasadena, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Co workers were fun, discount was generous.

    Cons

    Low hourly, no commission, expect a lot, not much positive reinforcing, management was not present at all.

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  6. 3.0
    Former Employee, more than 1 year

    Fine for the short term

    Apr 14, 2021 - Visual Merchandiser in Allentown, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good discount, fun teammates and environment

    Cons

    Low pay, long hours, high sales goals with no commission

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  7. 3.0
    Former Employee, more than 1 year

    Great team, but low hourly wage

    Feb 4, 2021 - Sales Associate in Portland, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Everyone works well on collaboration

    Cons

    Low hourly wage and no commission

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  8. 4.0
    Current Employee, less than 1 year

    i enjoy it!

    Oct 16, 2019 - Sales Associate in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    flexibility is something they are used to

    Cons

    no commission at all sadly

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  9. 3.0
    Former Employee, less than 1 year

    High expectations with low compensation

    Sep 18, 2019 - Sales Associate in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great team members, nice customers considering the circumstances

    Cons

    Very low pay, no commission, little incentives for employees, no room for growth.

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    2 people found this review helpful
  10. 2.0
    Current Employee, more than 1 year

    Home Designer

    Dec 23, 2018 - Home Designer in San Diego, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You can decorate people's places and West Elm has some good merchandise.

    Cons

    Bad pay, no commission on sales. Management is ridiculous and were never taught the proper way to manage. No training for the staff on anything but expectations are high on everything.

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    3 people found this review helpful
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