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West Elm

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West Elm

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West Elm Employee Reviews about "team"

Updated Aug 10, 2022

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Found 675 of over 702 reviews

3.3
50%
Recommend to a Friend
62%
Approve of CEO
West Elm President, CEO and Director Laura J. Alber
Laura J. Alber
229 Ratings

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The Work-Life Bowl

1y

works at 

Accenture

I don’t know if this belongs in this bowl but dunno who else to ask - I’m about to upgrade my furniture for the first time ever and am going to buy a sectional, light gray or neutral. Love the mid century modern look + deep seat cushions. I don’t want to wait 6-9 weeks for a custom one like most of West Elm. Where should I buy?

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33 Comments

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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "team"

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  1. 5.0
    Former Employee, more than 3 years

    Great company!

    Jun 29, 2022 - Anonymous Employee in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Opportunity for growth if you work hard, they’re kind to their employees.

    Cons

    Their system and logistics could use some work, clients would get upset about order delays and we were the ones that had to explain.

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  2. 3.0
    Former Employee, more than 1 year

    High expectations, low pay + resources.

    Jul 5, 2022 - Home Stylist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pretty straight forward job, nothing too complicated. Retail level competency needed. Great discount that stacked on sales!

    Cons

    They’ll hire anyone to be a “stylist.” You don’t need a background, honed skills or even an interest in interior design. Customers come to WE specifically for the (free) design services because the company promotes it as a professional service—It’s not. Very basic, and there is little difference in duties between sales associates and stylists, and an even smaller pay difference. Also, no commission, but there are daily Sales Per Hour (SPH) you are required to meet. If you are interested in a professional design environment where clients and management take you seriously as a stylist/designer, look elsewhere. If you want to pound out virtual and in-store design appointments back to back and have VERY little time to work on them because your main focus should still be working the sales floor, then you’ll love it here!

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  3. 4.0
    Current Employee, more than 3 years

    Be ready to wear all the hats!

    Jul 18, 2022 - Visual Merchandiser Lead in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Have rarely worked with someone who is not awesome/ pleasant/ fun/ etc. Honestly, the people are what make this job so much fun. Lots of personalities and they tend to get along (but I'm also an easy-going person so that probably helps). In regards to being a merchandiser, the creative freedom that you get to employ is better than most other retailers (and I have worked for and interviewed with other competitors). Its super rewarding to see so many customers positively respond to your work and want to emulate it at home. Being able to see a vision come to life is incredibly satisfying. If you thrive in a "no two days are the same" environment, then you'll love it here. In retail, you learn so many things from people management, to logistics and supply chain, to interior design, and even how to be an electrician ;) The job itself is not hard, can be very low-stress, and overall pretty pleasant. IF YOU LET IT BE! If you're coming into this as someone who can not take an ounce of stress, is not able to multitask or switch gears.... this is not the place for you!

    Cons

    IMO, there are two major hindrances with this company- the tech/systems and the apparent lack of internal communication that trickles down on a weekly basis to the store level. They are really trying to get into 2022 with their tech but it's one of the main reasons why it's so hard for store associates to do their jobs. Associates rely heavily on internal programs to get info, reach certain KPI's, and service customers so for them to be lagging so much, it's honestly headache-inducing. The other major headache is corporate direction on tasks seems to change at the drop of a hat. There are examples too lengthy to explain here but if you've experienced this in retail (or really any job), then you know what I'm talking about. Double work is the biggest waste of time and to do triple and quadruple work on something is beyond frustrating.

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  4. 5.0
    Current Employee

    Good Place to Work

    Aug 10, 2022 - Shipper/Receiver in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Easy enough job to coast through work

    Cons

    Big corporations can be full of meaningless bureaucracy

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  5. 4.0
    Current Employee

    People are great; benefits are not

    Jul 27, 2022 - Anonymous Employee in Brooklyn, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You get to work with creative, helpful, hardworking people. The office is beautiful, inside and outside.

    Cons

    Benefits are lacking. Most teams are going in office 3x a week, per leadership's direction - teams that do not even need to be physically there to do their job.

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    1 person found this review helpful
  6. 4.0
    Former Employee, more than 1 year

    Retail associate

    Jul 29, 2022 - Retail Associate in Scottsdale, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Exciting environment if you appreciate interior design. Plus a pretty awesome employee discount

    Cons

    There are no commission on sales, so you can work really hard trying to sell a $6000 sofa or you can sell a $70 drink table to someone who’s already interested and there would be no difference in pay.

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  7. 5.0
    Current Employee, more than 3 years

    Not Worth It

    Jul 31, 2022 - Anonymous Employee in Brooklyn, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -bagels on tuesday are nice

    Cons

    -photo studio has no AC in the summer, no AC in the winter -production is skeleton; operating with a shoe string budget -inept production members that are out of their depth -leadership is out of touch

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  8. 2.0
    Former Employee, more than 3 years

    Chaotic+Toxic Work Environment

    Jun 24, 2022 - Project Manager in Brooklyn, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Sample Sale -The few genuine people to stick around

    Cons

    This is an absolute mess of a company. They do not care about their employees and constantly overwork everyone because of the HIGH turnover rate. They can’t keep up with the amount of people that leave. No raises or any form of upward mobility unless you have an in with the cliquey and out of touch higher ups. Was there for 2.5 + years with positive reviews and was given a laughable pay increase, with no mention of how I can improve or advance. They take advantage of everyone that works there and do not pay well. Energy is off within the company and it trickles down from the top. The higher ups make everyone scramble on “important” meetings to then have everything redone last minute because they weren’t clear on what they wanted. When everything is high priority, nothing is high priority. They waste time on making the company look good from the outside instead of fixing actual issues.

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    3 people found this review helpful
  9. 4.0
    Current Employee, more than 8 years

    It’s okay

    Jul 31, 2022 - Visual Merchandising Manager in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hours are good for having a life outside work.

    Cons

    Upper mgmt / corporate can be extremely cliquey and don’t often consider the groundwork that goes into the direction they give.

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  10. 4.0
    Former Employee, more than 1 year

    WE Increase in Pay!

    Jul 28, 2022 - Retail Sales Associate in Tucson, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You'll learn a lot about merchandising, fun and creative environment, now they have adjusted pay upwards to $20/hour full time.

    Cons

    Must like mid-century modern, but now you can sell across brands which helps.

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