West Interactive Services Reviews | Glassdoor

West Interactive Services Reviews

Updated May 6, 2017
37 reviews

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3.0
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9 Ratings

37 Employee Reviews

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  1. Featured Review

    "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IS - Technical Project Manager in Omaha, NE
    Current Employee - IS - Technical Project Manager in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Executive Leadership Team at Interactive Services, has asked for input and HEARD the employees. The company is now a employee-centric organization that focuses on employee wellness, work-life balance and professional growth. Many programs have been instituted for the benefit of the employees. The Executive Leadership team is more now, than ever, focused on Employee wellness. You can wear jeans everyday, you are offered training opportunities and certifications, outside of West, that West pays for AND we have a new West Gym. Also - no more emails past 6 pm.

    Cons

    There have been so many improvements - I cant think of a downside at this time

    Advice to Management

    Keep up the amazing work you have been doing surrounding Employee Engagement - you have made HUGE strides in 2016!


  2. Helpful (1)

    "Lots of opportunity but EXTREMELY political"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at West Interactive Services full-time (More than 3 years)

    Pros

    There is a lot of opportunity to grow your job responsibilities. If you get bored easy and enjoy change, the ever-changing goals will keep you interested.

    Cons

    Negative attitudes and bullying are rewarded. Allowed to openly treat co-workers poorly and if you don't get your way, you just need to throw a fit and squawk until you do get your way. You will be in constant fear of making decisions because it someone doesn't agree with you they will come after you and they will be allowed to do it.

    Advice to Management

    Create a no tolerance environment with negativity and bullies. It starts from the top down. I never worked somewhere where SO MANY individuals treat their co-workers with a lack of respect...which shows it's allowed and that's how you get your way (aka rewarded for poor behavior)


  3. Helpful (2)

    "Reactive vs Proactive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Project Manager in Omaha, NE
    Current Employee - Senior Technical Project Manager in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at West Interactive Services full-time (More than 5 years)

    Pros

    Leadership recognizes the areas that need to improve and have been working the past 24 months to change culture. The technology is best in class and we are starting to see the value of data and analytics.

    Cons

    Leadership is constantly changing direction and priorities, which is impacting progress and results of the needed change. We seem challenged to make the change from call center to a technology company.

    Advice to Management

    Need a clear strategic plan that allows and entrust the employees to execute so that needed changes finally happen. Can't keep changing strategy every time a new problem emerges.


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  5. "Company Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Project Manager in Omaha, NE
    Current Employee - Technical Project Manager in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Interactive Services full-time (More than 5 years)

    Pros

    Over the past year West Interactive has taken some steps to become more lean and efficient in both operational and project efforts. It's emphasis on Customer Experience Lifecycle Management (CXM) has galvanized it's employees with a renewed emphasis on improving employee health and delivering quality services to customers.

    Cons

    Some parts of the organizaition are not as far along in improving their value stream as others.

    Advice to Management

    Continue to emphasize CXM and the process improvements across the organization. I have personally seen the improvement int he daily lives of employees and customers over the last year and would strongly recommend West Interactive Services to both groups of stakeholders.


  6. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician Specialist in Mobile, AL
    Current Employee - Technician Specialist in Mobile, AL
    Recommends
    Positive Outlook

    I have been working at West Interactive Services full-time (More than 3 years)

    Pros

    Great company. Employees are respected and treated like adults. Managers don't micro-manage or seagull employees. Regular hours and fair pay. Work/life balance respected. Company has a great atmosphere and laid back setting while remaining professional. Accomplishments are recognized and rewarded in concrete ways showing the company is willing to do extra for employees and employees are willing to go the extra mile for the company.

    Cons

    No real cons. There are likely places that pay a little higher for some positions, but I think the company atmosphere more than makes up for it.

    Advice to Management

    No real advice. I really like my managers, but it's a large company, and I can't speak for other departments.


  7. Helpful (1)

    "Not The Same Company It Was"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maumelle, AR
    Former Employee - Anonymous Employee in Maumelle, AR
    Doesn't Recommend
    Negative Outlook

    I worked at West Interactive Services full-time (More than a year)

    Pros

    Excellent product and had great support. Skilled employees that truly enjoyed what we did and did it well for our customers

    Cons

    Acquisition and now it's part of West. There is a reason all of the TeleVox folks left there and went to ClientTell, So sad now that it's part of TeleVox, subpar products and support is awful


  8. "Too many politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good salary, although that comes with a large price to pay for the amount of childish management

    Cons

    More politics and who you know is how you get promoted in this company. Salary workers often work holidays and late nights. Not enough pay or gratitude from management to survive.

    Advice to Management

    Focus on people's actual accomplishments rather than promoting on being in the 'in' group. The managing selectively picks these individuals not based on knowledge, rather personality. Step up your game!


  9. "One of the best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Mobile, AL
    Current Employee - Senior Software Engineer in Mobile, AL
    Recommends
    Positive Outlook

    Pros

    Relaxed environment, casual dress, great benefits, and not a whole lot of stress. Supervisors are very knowledgeable and the company really seems to care about their employees.

    Cons

    Haven't been with the company long enough to determine any.


  10. "Wonderful Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kennesaw, GA
    Former Employee - Anonymous Employee in Kennesaw, GA
    Recommends
    Positive Outlook

    I worked at West Interactive Services (More than 3 years)

    Pros

    ClientTell has been by far the best company i have had the pleasure of working for over the last few years.

    Cons

    nothing bad to say about this company


  11. "PA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Omaha, NE
    Current Employee - Programmer Analyst in Omaha, NE

    I have been working at West Interactive Services (More than 3 years)

    Pros

    flexible, good PTO, good coworkers

    Cons

    poor management, poor working relationship.

    Advice to Management

    please be nice and respectful to everyone!


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