West Pharmaceutical Services Reviews | Glassdoor

West Pharmaceutical Services Reviews

Updated June 25, 2017
84 reviews

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Full-time Part-time

3.1
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West Pharmaceutical Services CEO Eric M. Green
Eric M. Green
16 Ratings

84 Employee Reviews

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  1. Helpful (2)

    "West - Enjoying the Ride"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Pharmaceutical Services full-time (More than 10 years)

    Pros

    I read a negative review of West today and I would like to offer an alternate view. I have worked at West for 15 years. I began as an administrator and am now a first-level manager. I love working at West. Don’t get me wrong – it is not all rainbows and unicorns. But what exists at West is a sense of family, of team, of having a purpose. Everyone works hard at West and West gives back to us. There is an excellent benefits package, mentoring, internship programs, continuing education, scholarships for employee children, and a lot more. Feeling stressed? Call the Employee Assistance Helpline. Celebrating an employment milestone? You’ll receive a gift or additional days off. Retirement concerns? There’s a 401K program with matching and a stock purchase plan. For those who, like me, care deeply about our communities, participate in West without Borders. This employee-led program has contributed millions of dollars and thousands of volunteer hours to community charities. Employees make a difference every day. At Camp Victory in Pennsylvania where an employee-built tree house frees wheelchair-bound children to climb trees – in South America where children receive prosthetics to help them walk – at the Love Children’s Library in China. Is West for you? Let’s stroll on down to the cafeteria and discuss it over a Starbucks. Or meet at the fitness center for yoga, rumba or boot camp. Let me leave you with this – West consistently outperforms and outpaces our competition – in products – in financial performance – and in its charitable culture. Don’t believe me – ask one of the people who has worked here for over 20, 30, 35 and yes, even 40 years! West is not a fluke – it is the result of excellent management, world-class products and a global family of employees. We are By Your Side for a Healthier World.

    Cons

    No company is perfect but West comes pretty darn close.

    Advice to Management

    They don't need my advice but I know they will listen if I have a concern.

    West Pharmaceutical Services Response

    May 9, 2017 – West Pharmaceutical Services, Inc.

    Thanks for the positive feedback! Our goal is to provide all our employees with comprehensive benefit packages to help them protect their health and financial well-being, so we are glad you are so ... More


  2. "Disgruntled Westar employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operator in Jersey Shore, PA
    Current Employee - Operator in Jersey Shore, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at West Pharmaceutical Services full-time (More than a year)

    Pros

    Only pro is having a job

    Cons

    Pay is decent but we are killing ourselves withb12 hour shifts and overtime but overtime has slowed for now. We have a pathetic shift differential of 35 cents an hour and most jobs in the area have a shift differential over 1 dollar. We don't get enough vacation time and person time. The attendance policy is absurd. The management truly don't care about your home life or bills you need to pay when they wait till 2 weeks before hand to tell you oh by the way we are shutting down 2 days sooner and if you have time use it. Well I don't have time and I shouldn't have to use it because of there error with contractors.

    Advice to Management

    Westar employees are underpaid and under appreciated for the extra work we do. Our shift differential needs to go up or put us back on 8 hour shifts and give us more time and more notice.

    West Pharmaceutical Services Response

    Jun 28, 2017 – West Pharmaceutical Services, Inc.

    Due to the current demands for products produced by West’s Jersey Shore site, and the capacity at this site, we are currently running 12-hour shifts to cover our 24/7 requirements. Continued ... More

  3. "Great company I'm proud to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kinston, NC
    Current Employee - Anonymous Employee in Kinston, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Pharmaceutical Services full-time

    Pros

    Management, pay, benefits and team members. They value people and have invested in their employees. They really helped me and my family during Hurricane Matthew. Thank you for all your help. My peers and Managers are very supportive.

    Cons

    Continue to develop our employees with continued training and development. Focus on safety training and think outside the box when it comes to developing improved safety programs

    Advice to Management

    Keep up the great work!

    West Pharmaceutical Services Response

    May 11, 2017 – West Pharmaceutical Services, Inc.

    We appreciate your sincerity. Employee satisfaction, our commitment to safety, and giving back to the communities in which we live and work is very important to West. Thank you for sharing your ... More


  4. "Looks good on paper but not worth it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at West Pharmaceutical Services full-time (Less than a year)

    Pros

    Only pros are the benefits. You get insurance and good contribution to your 401k, 2 weeks of paid vacations, paid holidays 2 personal days 1 personal unpaid and paid breaks. As of 2017 I believe you'll start at $18 dollars as your start up pay not bad for just a high school diploma.

    Cons

    Management! The managers here talk to you how ever they want. They are so disorganized on all 3 shifts. One manager in particular will move you around the whole shift. This place strives for consistency but there isn't any with these managers. Most of the time managers here are ONLY concerned about numbers not about quality. If you ever get on a managers bad side forget about it you'll be fired pretty quickly.

    Advice to Management

    Learn to hire better managers! HR should regularly talk to employees about the work environment to keep these managers in check. And upper management needs more help from their managers because the business could run a lot better if their managers had better communication with their employees and were more consistent. This place use to be better but the people in place for lower management right now are clearly not the best option for this job and unfortunately it's not headed in the right direction.

    West Pharmaceutical Services Response

    May 18, 2017 – West Pharmaceutical Services, Inc.

    It is critical that we learn about challenges, such as yours, so that we can create a collaborative culture that fosters consistency and transparency within our teams. West strongly believes in ... More


  5. Helpful (2)

    "Electrical workers safety is nonexistent."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance Electrical Specialist in Saint Petersburg, FL
    Former Employee - Maintenance Electrical Specialist in Saint Petersburg, FL

    I worked at West Pharmaceutical Services full-time (Less than a year)

    Pros

    They have a big percentage of the market share.

    Cons

    I worked at their St Petersburg plant for 3 days and resigned. The reason was the incredible amount of safety violations and lack of concern for the safety of their employees. They have strict policies in place to keep their product free of contamination. But at the same time they endanger the safety of their electricians by not providing them with barrier gowns, gloves and hair nets that are fire resistant. Instead they make it mandatory for them to wear nylon gloves, hair nets and gowns that in case of fire or explosion would melt on contact. Further endangering the lives of their employees. They also lack arc flash training, an effective lock out tag out program and do not provide PPE approved for electrical work. When I approached management about this issues they simply said corporate is working on it for years. Beware mechanical workers, very unsafe working conditions. Not NFPA 70e compliant.

    Advice to Management

    Take a closer look at the safety of your employees. If someone would've told you about the dust in your Kingston plant being a hazard and having the potential to cause several fatalities before it actually blew up your plant, what would have you done about it? Judging by the way you handled my safety concerns you would have just asked the person if they would like to resign and escort that person to the outside door without any concern for this person's lost wages after walking away from a good paying job to join your smoke and mirrors company.

    West Pharmaceutical Services Response

    May 5, 2017 – West Pharmaceutical Services, Inc.

    Thank you for bringing this to our attention. West takes the safety of our employees very seriously, and we will investigate this matter fully. We work to provide our teams with a safe and healthy ... More


  6. Helpful (1)

    "20 years gone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at West Pharmaceutical Services full-time (More than 10 years)

    Pros

    Its medical, so will always be work available. Had a few good years until a merge was announced.

    Cons

    Management creates a very cut-throat culture where harassment is common place. Retaliation runs rampant constantly having to protect yourself. Once facilities merge was announce all this kicked into overdrive.

    Advice to Management

    Corporate should look deep into the Arizona facilities to see the culture that has been created.

    West Pharmaceutical Services Response

    Apr 7, 2017 – West Pharmaceutical Services, Inc.

    As a company, we believe in a work environment free of harassment and retaliation . We have policies in place to address any issues and we encourage employees to voice any concerns with their ... More


  7. "Tooling Projects Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tooling Projects Manager in Tempe, AZ
    Former Employee - Tooling Projects Manager in Tempe, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at West Pharmaceutical Services full-time (More than 8 years)

    Pros

    Great organization to work for

    Cons

    No cons to speak of

    West Pharmaceutical Services Response

    Feb 7, 2017 – West Talent Acquisition

    Thanks for the nice feedback! I'm glad you're enjoying your experience at West. I hope we always remain "Con-free.”

  8. Helpful (4)

    "Poor Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice location and some great people work there.

    Cons

    Senior Management are inconsistent, rude and treat people based on old boys club rules.

    Advice to Management

    Changes are needed at senior level.

    West Pharmaceutical Services Response

    Jan 25, 2017 – West Talent Acquisition

    I am disappointed to hear about your experience at West and would like to hear from you. It is critical that we learn about challenges such as yours, in order to create a work environment where ... More


  9. Helpful (2)

    "Scottsdale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in Cypress, CA
    Current Employee - Specialist in Cypress, CA
    Doesn't Recommend

    I have been working at West Pharmaceutical Services (More than 3 years)

    Pros

    Some of the people are great

    Cons

    Management, Lack of communication, no-planning, not enough workers, Top-heavy, rude, HR nightmare, high turnover, Nepotism

    West Pharmaceutical Services Response

    Jan 23, 2017 – West Talent Acquisition

    Thank you for sharing your experience at West. It is troubling to hear that your experience at Scottsdale has not been the experience we expect at all our facilities – one where employees feel ... More


  10. Helpful (2)

    "Never Again"

    Star Star Star Star Star
    Former Employee - Module Operator in Jersey Shore, PA
    Former Employee - Module Operator in Jersey Shore, PA
    Doesn't Recommend

    I worked at West Pharmaceutical Services full-time (More than 3 years)

    Pros

    The pay is great. The benefits are a plus.

    Cons

    No room for improvement. No regard for employees personal issues. Lack of communication. Sketchy management. Seniority within the shift means nothing.

    Advice to Management

    Listen to employee complaints and concerns. Communicate changes as they happen.

    West Pharmaceutical Services Response

    Dec 20, 2016 – West Talent Acquisition

    Thank you for sharing your feedback on your employment with West. We are committed to creating a collaborative culture that fosters transparency and growth. It is important that we learn about ... More


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