West Pharmaceutical Services Reviews | Glassdoor

West Pharmaceutical Services Reviews

Updated August 19, 2018
118 reviews

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3.0
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West Pharmaceutical Services CEO Eric M. Green
Eric M. Green
32 Ratings

118 Employee Reviews

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Pros
Cons
  • "work load distribution is horrible between workers and work-life balance is poor" (in 3 reviews)

  • "Management, Lack of communication, no-planning, not enough workers, Top-heavy, rude, HR nightmare, high turnover, Nepotism" (in 3 reviews)

More Pros and Cons

  1. Featured Review

    "I love West!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Scientist in Exton, PA
    Current Employee - Associate Scientist in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Pharmaceutical Services full-time (Less than a year)

    Pros

    Lots of opportunity to learn new laboratory techniques
    Unique opportunity to work in a GMP environment in a lab
    Amazing people with great attitudes
    Challenging at times, but usually very rewarding work

    Cons

    Sometimes it can be a little stressful with the work load given to each scientist at certain times of the year

    West Pharmaceutical Services Response

    Dec 11, 2017

    Thank you for sharing your feedback on your employment with West! We strive to foster a positive working environment for all our team members, and we’re so pleased you’ve decided to share your... More


  2. "Entry Level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West Pharmaceutical Services full-time

    Pros

    Experience, work load, flexible, benefits, relaxed

    Cons

    Sometimes the hours can get a little long.

    West Pharmaceutical Services Response

    Aug 17, 2018 – Specialist, Corporate Communications

    Thank you for your review! We’re glad to hear that you’re having a positive experience working for West. Work/life integration is very important to us, so we appreciate your feedback in this area so... More

  3. "West has been great so far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exton, PA
    Current Employee - Anonymous Employee in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Pharmaceutical Services full-time

    Pros

    The campus in Exton is beautiful and modern! I'm excited to be here. Everyone is really nice. The cafeteria is great with a lot to choose from. Onsite gym with cardio classes?! I'm excited to come to work. There also appears to be a lot of upward mobility and advancement opportunities here at West.

    Cons

    I honestly can't think of a real con.

    Advice to Management

    Continue to be the best you can be for those who work for you. People don't quit their jobs, they quit their bosses.

    West Pharmaceutical Services Response

    Aug 17, 2018 – Specialist, Corporate Communications

    Thanks for sharing this feedback! We are happy to hear you’re enjoying the positive environment we’ve worked hard to create at West, and we’re glad to have you on the team. We appreciate your advice... More


  4. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accunt Manager
    Current Employee - Accunt Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at West Pharmaceutical Services full-time (More than a year)

    Pros

    Large company with many resources.

    Cons

    Very impersonal. Doesn't defend its employees to customers. Report, reports, reports.

    Advice to Management

    Be a team with your employees not just your customer


  5. "Wish we spoke up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at West Pharmaceutical Services full-time (More than 3 years)

    Pros

    There were some pros but the cons just covered them sorry

    Cons

    We ran away from the EHS and QA department for a reason.
    A person in EHS department is such strong personality she scares us.
    We tried to make changes we get yelled at. We cant do any thing right.
    We ran away.

    Advice to Management

    Do nothing. Loose people.


  6. "Maybe not first class"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality in Tempe, AZ
    Current Employee - Quality in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at West Pharmaceutical Services full-time (Less than a year)

    Pros

    Free coffee, easy work, some nice people

    Cons

    Working here a short time and I thought it first class. What I found out, it seems there are serious problems in the quality and ehs department. High turnover and the females use bad language. Some people new in leadership act crazy and also bad language. Do not make a mistake by fixing a thing. You will be yelled at. I discussed it up with my friend, he says do not do any work and just cruise along so that is what I do

    Advice to Management

    Clean up leadership and bad language

    West Pharmaceutical Services Response

    Aug 16, 2018 – Specialist, Corporate Communications

    Thank you for sharing this feedback. We are disappointed to hear of your experience as a new employee with West. We work hard to create a positive working environment where our employees feel safe... More


  7. Helpful (1)

    "Culture & Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting/Finance in Exton, PA
    Current Employee - Accounting/Finance in Exton, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at West Pharmaceutical Services full-time (Less than a year)

    Pros

    -Everyone leaves at 5pm most days, so you get to enjoy your evenings.
    -Everyone either goes to the cafeteria or out to lunch at exactly 12-1pm for the full hour so you get to eat..
    -The facilities are really nice.
    -The company has grown over the years, so it's definitely a growing and solid business. Upper UPPER management show a lot of leadership.
    -Match your 401k up to 3% dollar for dollar and an extra 2% 50 cents to the dollar
    -15 days of Vacation
    - You get a decent paycheck

    Cons

    -Micro-managing style is overwhelming
    -Nasty office politics. There is a lot of complaining, gossiping, and talking bad about other people.
    -There is little flexibility when it comes to personal appointments during the M-F 8-5 hours.
    -They have an "unlimited sick" time policy, but if you actually are sick and don't come in, it is still extremely frowned upon.
    -HORRIBLE maternity leave and you can't carry over any vacation
    -Health insurance is expensive and not very good
    -No working from home
    -Time spent physically in the office is more important than actual deliverables

    Advice to Management

    Be more of an advocate for people working from home when they can. It will decrease the office politics
    Lighten up on the strict 8-5 schedule (especially for salaried employees).
    Improve the maternity leave. 80 hours is not enough. Either allow rollover vacation or improve the paid maternity leave.

    West Pharmaceutical Services Response

    Jul 11, 2018

    Employee satisfaction is very important to us, and it is troubling to hear your perception of West. However, we thank you for your input, as it is important to hear feedback in order to create a work... More

  8. Helpful (1)

    "Great for little qualifications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at West Pharmaceutical Services full-time

    Pros

    Great pay, great benefits, overtime

    Cons

    Long hours, mandatory overtime, unhappy environment

    West Pharmaceutical Services Response

    Jun 21, 2018 – Specialist, Corporate Communications

    Thank you for sharing this feedback. We’re glad to hear that you are satisfied with your compensation, including pay and benefits. Regarding long hours and overtime, we understand as work/life... More


  9. Helpful (2)

    "Worst company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Operaror in Tempe, AZ
    Former Employee - Operaror in Tempe, AZ
    Doesn't Recommend

    I worked at West Pharmaceutical Services full-time (More than 5 years)

    Pros

    Benefits are great as well as vacation time

    Cons

    Leads have terrible attitude they make bets to see how long temps are gonna last, they expect operators to learn how to run a press without proper training and if you dont get it you get yelled at, there is no safety for people here this place is overcrouted. Management doesnt nothing about all they care about is making money

    Advice to Management

    take care of your employees

    West Pharmaceutical Services Response

    Jul 5, 2018

    Thank you for taking the time to share your feedback on your employment with West. We are happy to see your positive comment about the benefits we offer our team members. It is important to hear... More


  10. "Ok to work for a while"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Machine Operator in Tempe, AZ
    Current Employee - Machine Operator in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at West Pharmaceutical Services full-time (More than a year)

    Pros

    The people are great and give you a lot of vacation if you’ve been there +10 years and they match you in 401 k.

    Cons

    You have to know people to get moved up in the department you’re working in. They make you stay for overtime even if you don’t want to basically forcing you.

    Advice to Management

    You should rotate supervisors yearly or every 2 years and cross train operators.

    West Pharmaceutical Services Response

    May 7, 2018 – Specialist, Corporate Communications

    Thank you for taking the time to share your feedback on your employment with West. We are happy to see your positive comments about our people and the 401k benefit. However, it’s just as important... More


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