West Unified Communication Services Reviews | Glassdoor

West Unified Communication Services Reviews

Updated April 21, 2017
55 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
West Unified Communication Services President Scott Etzler
Scott Etzler
14 Ratings

55 Employee Reviews

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Pros
  • Working in the Israeli office is pleasant, people are nice and work is interesting (in 2 reviews)

  • Good Co Workers, Good location on 4th street live (in 2 reviews)

Cons
  • Learning everything is impossible, no one has time to go over everything you need to know how to do your job (in 3 reviews)

  • s consultant, I have installed routers, setup companies with VOIP, I have been a Project Manager and I have been an Engagement Manager (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "First day; love it already!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Louisville, KY
    Current Employee - Technical Support Specialist in Louisville, KY
    Recommends
    Approves of CEO

    I have been working at West Unified Communication Services full-time (Less than a year)

    Pros

    The people are so friendly and very encouraging. Room for growth and excellent benefits package.

    Cons

    Sitting all day is hard.


  2. "Cisco Unified Communications support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Support in Louisville, KY
    Current Employee - Client Services Support in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Unified Communication Services full-time (More than a year)

    Pros

    career growth opportunities
    young and enthusiastic team members
    entry to expert level positions
    contains a challenge consistently
    endless knowledge gain
    shows interest in employee health and wellness

    Cons

    middle of the road pay scale for entry and intermediate positions
    out of place management in some areas, but not all

    Advice to Management

    Consider the client at all costs. staff for that demand.


  3. "Refer to advice to management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Audio Support in West Point, GA
    Former Employee - Audio Support in West Point, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Unified Communication Services part-time (Less than a year)

    Pros

    You all made the hiring process easier

    Cons

    You don't make it clear that you have more obstacles before hiring.

    Advice to Management

    Make it clear to people that the training classes does not promise you a job. I left my old job thinking I had a for sure job. I got terminated because I failed a quiz during TRAINING. I thought the purpose of training was to get you ready for the job. I also thought If you didn't make it through the first training you was suppose to be offered to come to the next training the next few weeks. This have left me unemployed. So be sure to make it clear to people in the future that there are more quiz and tests to do during training.


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  5. "West ip review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at West Unified Communication Services full-time (More than 3 years)

    Pros

    This company is growing in a very active business to business market space. There are lots of opportunities for advancement internally.

    Cons

    The company is very immature in processes. Vibrant sales are a blessing but an immature implementation process causes issues that have rippling effects.

    Advice to Management

    Invest more in facilities. The current setup is functional but improvements are needed. Need to do a better job of anticipating staffing needs. Get the right people on board sooner.


  6. "Great Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in Louisville, KY
    Current Employee - Senior Network Engineer in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Unified Communication Services (More than a year)

    Pros

    There is no micromanaging and a good amount of freedom is given to resolve client issues. Plenty of opportunities are available for vertical movement within the company as well an exceptional amount of encouragement to better your knowledge.

    Cons

    There aren't many limitations we provide to clients. While good from a client-perspective, having to troubleshoot unfamiliar systems and manage unprovided equipment can cause confusion and lack of standards.


  7. "Great opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in West Point, GA
    Current Employee - Senior Director in West Point, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Unified Communication Services full-time (More than 3 years)

    Pros

    As the company is continuing to grow and contuse with acquisitions, opportunities exist for the right people. Those who go out and seek a path and can back that up with ability and effort will probably do well. Constant Change, keeps life interesting!

    Cons

    A little disjointed at times due to the rapid growth and new companies coming into the fold.

    Advice to Management

    Clear strategic direction and view of how all the pieces of the puzzle fit now, and in the future (think the last bit is the most crucial)


  8. Helpful (2)

    "A Tough Sell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Executive in Chicago, IL
    Current Employee - Direct Sales Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at West Unified Communication Services full-time (Less than a year)

    Pros

    Coworkers are great, and everyone is genuinely nice. They also do provide really comprehensive training which has been very helpful. The VPs and Directors seem like they do care which is good, to an extent.

    Cons

    The Telecom industry is getting more and more competitive and West is losing its niche. West's products are so expensive that your major selling point is customer service, which is lacking that's why major customers are looking elsewhere. As someone who is supposed to find new business it becomes difficult to sell someone on something that is this expensive while the benefits are just not there. You aren't getting what you pay for.

    Advice to Management

    Either revamp the customer service you pride yourself on, or low the prices. Also don't tell the employees how transparent the company is when you keep everyone in the dark.


  9. "Good stepping stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West Unified Communication Services (More than 5 years)

    Pros

    Good health insurance and starting wages

    Cons

    No structure and limited training


  10. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leawood, KS
    Former Employee - Anonymous Employee in Leawood, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Unified Communication Services (More than 5 years)

    Pros

    None it was a nightmare

    Cons

    Horrible Leadership need to replace the entire team

    Advice to Management

    Firet them


  11. "Interesting technology - needs more people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Louisville, KY
    Current Employee - Engineer in Louisville, KY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at West Unified Communication Services full-time (More than 3 years)

    Pros

    Has some state of the art technology that offers up integration in ways no other company can provide. Good people

    Cons

    Not enough people to get the job done. Too many silos. Pay has to be corrected to get things straight

    Advice to Management

    Hire more folks, get processes down to as few workflows as possible and remove all the silos


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