West Unified Communication Services Reviews | Glassdoor

West Unified Communication Services Reviews

Updated August 22, 2017
63 reviews

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3.4
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Approve of CEO
West Unified Communication Services President Scott Etzler
Scott Etzler
17 Ratings

63 Employee Reviews

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Pros
Cons
  • I've talked to may people in many roles and divisions during my years there no one there is truly happy (in 4 reviews)

  • Poor decision making, lack of vision, lack of inspiration, lack of drive, lack of culture, and too many people lie (in 2 reviews)

More Pros and Cons

  1. "Tier 2 support"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great benefits, flexible work schedule,

    Cons

    company was sold and it is no longer an awesome company to work for.


  2. "Great Place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Atlanta, GA
    Former Employee - Sales Representative in Atlanta, GA
    Recommends
    Positive Outlook

    I worked at West Unified Communication Services full-time (More than a year)

    Pros

    Supportive management with plenty of opportunity for advancement. Leadership very helpful and involved. Continually modifying product for better. Good Job.

    Cons

    not really any other than self imposed

    Advice to Management

    keep up the good work

  3. Helpful (1)

    "BEST Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY
    Recommends
    Positive Outlook

    I have been working at West Unified Communication Services (Less than a year)

    Pros

    atmosphere; room for growth; pay and benefits; culture; growing company!

    Cons

    none come to mind at the moment!


  4. "Stellar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst
    Recommends
    Positive Outlook

    Pros

    Excellent pay, benefits, top class employee training, easy going atmosphere.

    Cons

    None at all to report.


  5. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in Louisville, KY
    Current Employee - Senior Network Engineer in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Unified Communication Services (More than a year)

    Pros

    There is no micromanaging and a good amount of freedom is given to resolve client issues. Plenty of opportunities are available for vertical movement within the company as well an exceptional amount of encouragement to better your knowledge.

    Cons

    There aren't many limitations we provide to clients. While good from a client-perspective, having to troubleshoot unfamiliar systems and manage unprovided equipment can cause confusion and lack of standards.


  6. "Great working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Unified Communication Services full-time (More than 8 years)

    Pros

    Great atmosphere, great benefits and pay. The employees here are like a family and they have work get togethers such as pizza every other Friday etc....

    Cons

    I cant think of any Cons to working here currently

    Advice to Management

    The nicer you are to your employees the more they will want to do for you.


  7. Helpful (2)

    "First day; love it already!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Louisville, KY
    Current Employee - Technical Support Specialist in Louisville, KY
    Recommends
    Approves of CEO

    I have been working at West Unified Communication Services full-time (Less than a year)

    Pros

    The people are so friendly and very encouraging. Room for growth and excellent benefits package.

    Cons

    Sitting all day is hard.

  8. "Audio support agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Audio Support Agent in West Point, GA
    Current Employee - Audio Support Agent in West Point, GA

    I have been working at West Unified Communication Services part-time

    Pros

    Laid back environment. Easy work with friendly people and management. Easy work for the pay

    Cons

    Not knowing when you will get full time or getting promoted.


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bridge Monitor in Kingston, ON (Canada)
    Current Employee - Bridge Monitor in Kingston, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits, Paid time off, great employee wellness team, support from co-workers. Opportunity for advancement within the company as well.

    Cons

    There aren't too many negatives. The only one I can think of is that when you are a new employee you have last dibs on shift bids (time you work at) but the longer you stay, the more choice you will have in choosing your desired shift.

    Advice to Management

    Keep on doing a great job! It feels nice to work for a place that has management team that want you to succeed at your job. Everything from training management to floor management is unbelievably awesome!


  10. "BI Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BI Specialist
    Current Employee - BI Specialist
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    West give you opportunity to work with amazing people all around the world, sharing knowledge and culture. It's also the good spot if you want to learn and work on very top class market application.

    Cons

    Approval process is quite sometime long

    Advice to Management

    Please help us meet each others by organizing team building summit more often.


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