West Unified Communication Services Reviews | Glassdoor

West Unified Communication Services Reviews

Updated May 9, 2017
56 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
West Unified Communication Services President Scott Etzler
Scott Etzler
15 Ratings

56 Employee Reviews

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Pros
Cons
  • Learning everything is impossible, no one has time to go over everything you need to know how to do your job (in 3 reviews)

  • s consultant, I have installed routers, setup companies with VOIP, I have been a Project Manager and I have been an Engagement Manager (in 2 reviews)

More Pros and Cons

  1. "Great first and continued impressions!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gloucester, England (UK)
    Current Employee - Anonymous Employee in Gloucester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Unified Communication Services full-time (Less than a year)

    Pros

    Great people and great company. Everyone is very friendly and helpful and more importantly wanting to help, this makes a huge difference. Relocating to work here has been made so much easier with the support of the team.

    Cons

    No cons to share at the moment

    Advice to Management

    Continue to be inclusive across the all of the teams


  2. "Cisco Unified Communications support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Support in Louisville, KY
    Current Employee - Client Services Support in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Unified Communication Services full-time (More than a year)

    Pros

    career growth opportunities
    young and enthusiastic team members
    entry to expert level positions
    contains a challenge consistently
    endless knowledge gain
    shows interest in employee health and wellness

    Cons

    middle of the road pay scale for entry and intermediate positions
    out of place management in some areas, but not all

    Advice to Management

    Consider the client at all costs. staff for that demand.


  3. Helpful (1)

    "First day; love it already!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Louisville, KY
    Current Employee - Technical Support Specialist in Louisville, KY
    Recommends
    Approves of CEO

    I have been working at West Unified Communication Services full-time (Less than a year)

    Pros

    The people are so friendly and very encouraging. Room for growth and excellent benefits package.

    Cons

    Sitting all day is hard.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Refer to advice to management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Audio Support in West Point, GA
    Former Employee - Audio Support in West Point, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Unified Communication Services part-time (Less than a year)

    Pros

    You all made the hiring process easier

    Cons

    You don't make it clear that you have more obstacles before hiring.

    Advice to Management

    Make it clear to people that the training classes does not promise you a job. I left my old job thinking I had a for sure job. I got terminated because I failed a quiz during TRAINING. I thought the purpose of training was to get you ready for the job. I also thought If you didn't make it through the first training you was suppose to be offered to come to the next training the next few weeks. This have left me unemployed. So be sure to make it clear to people in the future that there are more quiz and tests to do during training.


  6. "Great opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney (Australia)
    Current Employee - Anonymous Employee in Sydney (Australia)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at West Unified Communication Services full-time (More than 8 years)

    Pros

    Some of the people are just amazing, it is like working with a fun family. They support each other, team success, strong leaders in the APAC region and a true commitment to the success of the company. Great opportunity to grow personally and lots of internal promotion.

    Cons

    Communication from the US to APAC could be improved. Recruitment process to be improved so that critical roles can be rehired more swiftly. Higher investment in training and development & benefits.


  7. "Cool, Easy Job!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Unified Communication Services part-time

    Pros

    Variety of the days work, scheduling flexibility, EAD & AWD

    Cons

    Dress code rules are too strict & not adhered to by many, yet new hires seem to get penalized for the smallest incident.

    Advice to Management

    Make a uniform dress code/rules to be adhered by all parties new or old.


  8. "West ip review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at West Unified Communication Services full-time (More than 3 years)

    Pros

    This company is growing in a very active business to business market space. There are lots of opportunities for advancement internally.

    Cons

    The company is very immature in processes. Vibrant sales are a blessing but an immature implementation process causes issues that have rippling effects.

    Advice to Management

    Invest more in facilities. The current setup is functional but improvements are needed. Need to do a better job of anticipating staffing needs. Get the right people on board sooner.


  9. "Great working environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Unified Communication Services full-time (More than 8 years)

    Pros

    Great atmosphere, great benefits and pay. The employees here are like a family and they have work get togethers such as pizza every other Friday etc....

    Cons

    I cant think of any Cons to working here currently

    Advice to Management

    The nicer you are to your employees the more they will want to do for you.


  10. "BI Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BI Specialist
    Current Employee - BI Specialist
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    West give you opportunity to work with amazing people all around the world, sharing knowledge and culture. It's also the good spot if you want to learn and work on very top class market application.

    Cons

    Approval process is quite sometime long

    Advice to Management

    Please help us meet each others by organizing team building summit more often.


  11. Helpful (1)

    "Miser company that lacks a vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at West Unified Communication Services (More than 8 years)

    Pros

    Working in the Israeli office is pleasant, people are nice and work is interesting.

    Cons

    The company lacks a vision and believes that the only way to get more revenues is to cut costs

    Advice to Management

    You need to invest money in order to gain more money


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