West Unified Communication Services Reviews | Glassdoor

West Unified Communication Services Reviews

Updated December 19, 2017
70 reviews

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3.2
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West Unified Communication Services President Scott Etzler
Scott Etzler
19 Ratings

70 Employee Reviews

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Pros
  • Benefits, Paid time off, great employee wellness team, support from co-workers (in 4 reviews)

  • There is no micromanaging and a good amount of freedom is given to resolve client issues (in 3 reviews)

Cons
  • I've talked to may people in many roles and divisions during my years there no one there is truly happy (in 4 reviews)

  • Poor decision making, lack of vision, lack of inspiration, lack of drive, lack of culture, and too many people lie (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "a lost great company ..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    This used to be a GREAT company with visionary leadership and supportive open work culture. Genesys was performing well in the market with increased market appreciation. Proudly serving 250 of the Fortune 500 companies with products and services successfully competing with WebEx, Microsoft, Adobe and others. We have since mid 2008 been aquired by West Corporation/Intercall and the views given here are reflecting this change. All to the worse.

    Cons

    West/Intercall management have no strategies whatsoever. Ingnorant attitudes and are running a very in-efficient disintegrated organisation. Genesys values and unique positioning no longer exist and is replaced by "just sell"

    Advice to Management

    My advice to the owners/board of WEST corporation is to review the Senior Management of their companies. This will not work in the long run.


  2. "Smoothstone: Meh."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    Pros

    Many intelligent employees that you can learn a lot from.
    Reasonable about being away from work when necessary.
    Treat interviewers like rock stars.
    While not encouraged, you can approach senior management and get their ear.

    Cons

    More than its fair share of constant annoyances.
    Glacially slow to react to complaints by employees.
    Management initiatives are lurching, and usually do not address a real problem.
    Once hired, compensation levels are ignored until complaints are received.

    Advice to Management

    In general, treat employees as if they are as instrumental in the success of the company as they really are.

  3. "CTI Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Solution Manager
    Former Employee - Senior Solution Manager
    Recommends
    No opinion of CEO

    Pros

    The newest contact center solution

    Cons

    Sales Performance was down and the businees area was Niche industory.


  4. Helpful (1)

    "Good work environment and personally challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Kansas City, MO
    Current Employee - Sales in Kansas City, MO
    Recommends
    No opinion of CEO

    Pros

    Open communication
    Good co- workers
    Health conscious environment
    Strong team work
    Technically strong organization

    Cons

    Low pay
    Changing priorities of ownership


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Engineer II in Louisville, KY
    Current Employee - Client Engineer II in Louisville, KY
    Recommends
    Positive Outlook

    I have been working at West Unified Communication Services full-time (More than a year)

    Pros

    Plenty of learning experience
    great staff
    laid back

    Cons

    not the highest pay in the industry


  6. Helpful (1)

    "Miffed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Troubleshooting Specialist in Louisville, KY
    Former Employee - Troubleshooting Specialist in Louisville, KY
    Doesn't Recommend
    Neutral Outlook

    I worked at West Unified Communication Services full-time (More than a year)

    Pros

    Great work atmosphere and mostly friendly co-workers. Cool office location in downtown Louisville. Quickly growing company that is privately held and was just bought out by a much larger communications firm that is getting large enough to potentially go public soon.

    Cons

    Workers in other departments were very rude and hard to work with. There was very very little training on the job. Management was flakey. I was given excellent reviews and then was fired out of the blue one day; they even tried to appeal my unemployment. I can't recommend. Overtime was forced. This could have been discrimination.

    Advice to Management

    Please find a manager that has better communication skills, doesn't lie to employees, and gives honest advice.


  7. "Great place to work especially if you love a challenge."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Expert Operations Analyst in Saint John, NB (Canada)
    Current Employee - Expert Operations Analyst in Saint John, NB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West Unified Communication Services full-time (More than 5 years)

    Pros

    Excellent people.
    LOTS of opportunity if you put your mind to it.
    Fair pay.
    Freedom to work in your own style.
    There are always more to learn and new challenges around the corner.

    Cons

    I don't have any major cons regarding Genesys, they are day to day.

    Advice to Management

    Ensure you keep your talent at all costs !

  8. "Positive learning experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Louisville, KY
    Former Employee - Project Manager in Louisville, KY
    Recommends
    Neutral Outlook

    I worked at West Unified Communication Services full-time (More than a year)

    Pros

    Expanded my technical background in the industry.

    Cons

    Workload balance and did not feel trustworthy of Senior Management from a retention perspective.


  9. "Ok place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Coordinator in Manassas, VA
    Former Employee - Event Coordinator in Manassas, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West Unified Communication Services full-time (More than 8 years)

    Pros

    Friends and families are welcome

    Cons

    Pay raises not given often

    Advice to Management

    Work with your staff


  10. "Innovative technology company focused on market growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Recommends
    Positive Outlook

    I have been working at West Unified Communication Services full-time (More than 5 years)

    Pros

    Fast moving and exciting environment

    Cons

    Speed of growth could exposes shortcomings in maturity


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