West at Home Reviews | Glassdoor

West at Home Reviews

Updated May 8, 2018
191 reviews

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2.9
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Tom Barker
34 Ratings

191 Employee Reviews

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Pros
  • "24/7 flexible hours of the DR line" (in 16 reviews)

  • "Flexible schedule, if you like predictability this is for you" (in 16 reviews)

Cons
  • "Low pay can't survive on minimum wage" (in 21 reviews)

  • "low pay, would like to see higher pay grades and better training" (in 10 reviews)

More Pros and Cons

  1. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lebanon, TN
    Former Employee - Customer Service Representative in Lebanon, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West at Home part-time (More than a year)

    Pros

    Flexible hours, no commute, dress as you want

    Cons

    Must be very self motivated, and disiplined

    Advice to Management

    Loved them all!


  2. "Pretty good company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at West at Home part-time (More than 3 years)

    Pros

    Flexibility, working from home, Good training

    Cons

    Pay is low and sometimes they ask for things that seem impossible.

    Advice to Management

    Deal with employees as individuals instead of robots.

  3. "Great company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Jacksonville, FL
    Former Employee - Customer Service Agent in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West at Home part-time (More than a year)

    Pros

    Choose your own schedule, very laid back. You can work in your pajamas. The training was great and thorough.

    Cons

    Pay could be better, but not bad.. especially for a work from home job.

    Advice to Management

    Increase pay.


  4. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West at Home part-time

    Pros

    Work at Home, flexible hours,

    Cons

    hard to get minimum hours during slow months


  5. "Independant Contracter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West at Home full-time

    Pros

    Can make your own schedule.

    Cons

    Availability of schedules to choose from.


  6. Helpful (2)

    "Customer Service Rep"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West at Home part-time

    Pros

    Work from home and flexible hours

    Cons

    Having to stalk the computer to pick up the hours.


  7. Helpful (1)

    "Problem"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pick your own schedule

    Cons

    Not a lot of hours and your team leaders are not suffice

  8. Helpful (3)

    "Westathome may currently be Alorica"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE

    I worked at West at Home part-time (More than 5 years)

    Pros

    Flexible schedule, if you like predictability this is for you. Sprint discount for employees. There is an optional health insurance I believe. However this can be different since Alorica bought out West. Work at home job. Good as a side job or extra money to supplement household income.

    Cons

    Hours are released at any given day or time, which means you have to baby sit the computer, you can not select hours on anything other than a laptop or desktop. Hours were scarce esp outside of holiday/Christmas Season. No growth or advancement opportunity. Pay was 0.25 over my state minimum wage.


  9. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at West at Home part-time

    Pros

    Work from home, pick hours

    Cons

    low pay, bad management, no flexibility


  10. Helpful (1)

    "At home agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West at Home part-time

    Pros

    Flexibility in schedule . Increased pay for holiday work. Paid training . Work from home. Legit company , on Clark Howard's approved work from home list.

    Cons

    Sometimes shifts not available when desired . Night time usually offers more hours to choose from .


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