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West at Home

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West at Home

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West at Home Reviews

Updated Jul 19, 2021

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Found 196 of over 207 reviews

2.9
58%
Recommend to a Friend
61%
Approve of CEO
West at Home Chairman, CEO, & Director Tom Barker (no image)
Tom Barker
34 Ratings
Pros
  • "24/7 flexible hours of the DR line(in 16 reviews)

  • "The only thing I can think of that's positive in a flexible schedule(in 16 reviews)

  • Cons
  • "Low pay can't survive on minimum wage(in 21 reviews)

  • "No benefits I been here 3 years(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Great

      Jul 19, 2021 - WEST AT HOME AGENT in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You were allowed to plan and make own schedule

      Cons

      Times were not always available to schedule

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    2. 5.0
      Former Employee, more than 1 year

      Good

      Jun 14, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company to work with. No issues.

      Cons

      No issues with this place.

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    3. 5.0
      Current Employee, more than 3 years

      Great Company

      Sep 22, 2019 - Audio Support 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Not hard at all, Pick your own schedule

      Cons

      No benefits I been here 3 years

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    4. 4.0
      Current Employee

      GE and ToysRus Line

      Jul 14, 2015 - Work-at-Home CS Agent in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Set your own schedule Great source of supplemental Income, Hours are always available Paid training and began work immediately after completely 'finalizing' Webinar Paid Overtime Bi-Weekly payday without worry. Money is in account when it should be or before. Effortless work Ability to release hours when needed and usually hours are picked up by other agents wanting more hours or who did not get hours they desired for week. Worriless leave time/when needing to be off, post hours for other agents in need of hours. Premium pay up to $12 hour offered during peak call activity. Great Support from 3/4 of Pal Staff members. Work 24/7 if you desire. Paid Break time.

      Cons

      If you are not online when hours are released, may not work for that week or day. During slow periods, hours are scarce. A few Pals do not offer guidance required. Conflicting guidelines Communication is limited Refresher training/refresher non existent Conflicting information provided by PAL support line FAQ's (ways to dispute performance issues) are not responded to in time indicated Disputing WQA performance grades gets you no where Disputing issues is like a maze (HR does not handle employee relation or any employee issues) Not a Democracy. If you are accused of an action, hours are removed and you are banned from site until they decide to let you know why you have been 'PINed.' Block PINs issued without warning. Disputing PINs or Performance issues is nonexistent. TL's do not respond to or do not respond in a timely manner to calls, emails or request. Employees are WAH Agents and considered to have no 'Rights.'

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      2 people found this review helpful
    5. 5.0
      Current Employee, more than 1 year

      Customer Service Representative

      Dec 20, 2012 - Customer Service in Ocala, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working from home, with the ability to set your own schedule, is a rare find in the work at home community. You can work in 1/2 hr increments and as much or as little as you want. The training is more than sufficient, and chat people are always available to assist with questions during a call. The calls vary according to client, so the job isn't monotonous. Customers calling in are almost 99% agreeable, as they are not calling to complain.

      Cons

      I find few cons with this company. It is fair and legitimate. Opportunity to advance is there for those who wish to. Adequate notice is given to those who are not performing to standard. West wants to show up for your schedule, but if you cannot, you may either take back your hours, or if insufficient notice, you pay post for others to accept. Now, these again, are not cons! One, and only con I see is lack of hours at certain times of year, so you are often looking to check for hours posted. The pay is often minimum wage if call volume is not high.

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      1 person found this review helpful
    6. 4.0
      Current Employee

      My three years at WestAtHome has been mostly positive.

      Mar 4, 2012 - At Home Agent in Omaha, NE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I greatly enjoy the flexibility of hours, being close to my family, the tax benefits of having an office in my home and the opportunities to be exposed to so many products and so many sales techniques. I have worked for several different programs, so I can attest there are many opportunities for job advancement, even in the home environment.

      Cons

      I have two main complaints. The first is the lack of interaction of workers. I think the website should host an employee chat site where we can share information, challenges and how we have overcome them. It appears that this lack of interaction is intentional on the company's part. The second is how the after-Christmas performance reviews. They are always rough, like the company may have overhired for Christmas and be seeking to cut staffing. The supervisors are supposed to be helping employees improve, but their reviews can become quite punitive.

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      4 people found this review helpful
    7. 3.0
      Former Employee, less than 1 year

      Great work at home opportunity

      Sep 15, 2016 - Home Agent in Deer Park, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great for the stay at home mom, flexible scheduling, no commuting therefore saves on gas etc., group discussions to ask any questions, PAL always available if needed, you can use your home office as a deduction on your taxes and various other pros. One more thing that I absolutely love is the fact that once you get use to one assignment, you are eligible to pick up different assignments in turn providing more hours to pick up.

      Cons

      In my opinion, working in a call center you basically get more inbound calls as working from home is mainly overflow. It is at times, difficult to catch shifts and depending upon your assignment, it can get difficult to complete an order vs reading verbatim as it is easier to place orders quickly in order to continue with the next order. You must pay for your background check which is non-refundable as well as have a paper notarized to send in to the company.

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      4 people found this review helpful
    8. 2.0
      Current Employee, more than 3 years

      not enough hours to pay bills unless you can get a set schedule

      Nov 14, 2013 - Work At Home Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      work from home,,can drop hours if something comes up and you cant work, I would recommend this job to people who don't have call center experience and people who have never worked from home. Its very easy to get employed. The interview process was just speaking to a automated system. I didn't have recent customer service experience and they still hired me.

      Cons

      not enough hours most of the time, minimum wage,v applications don't work well, have been pinned because of there bad system and they wont take away the pin unless enough people complain, sometimes they will offer set schedules but not at this time, You cant depend on this job as a primary job. You never know when they are going to release hours so you have to sit by your computer all day just to get maybe 30 minutes when you could have been doing something else. You will be required to go thru training by yourself and you have a 1 hour webinar which is not enough for all the applications you have to use so you basically you learn as you go and you cant learn if your not getting a lot of hours. Once you do learn what you need to perform the job your working with new people who don't know enough so you have to deal with angry people because the first person they spoke to didn't know what the hell they were doing.

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      2 people found this review helpful
    9. 3.0
      Current Employee, more than 1 year

      West at Home Review

      Nov 4, 2013 - At Home Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The best reasons to work at West at Home is the somwha flexibility of hours, and the ability to work at home. You don't have to worry about commuting to your job, and fitting into a certain atmosphere. You have a certian level of independence, and you don't have to deal directly with rude or mean customers

      Cons

      The downsides to working at West is that it is not a very profitable job as a main source of income, only good for supplimental income. The ureliability of hours that are availible. You never know from day to day whether or not you will get the hours for the week. You sacrifice a lot of time waiting for hours to become availible for you to get the hours. Have to compete for hours to shcedule. The sudden change of shceule makes it almost impossible to have a personal life. You have to keep your internet and home phone service on to be able to work, therefore if anything goes wrog with either, you will not be able to work.

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      1 person found this review helpful
    10. 1.0
      Former Employee, more than 1 year

      Good Beginning but Dissapointing End

      Aug 26, 2014 - Home Based Agent in Stafford, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible schedule, work from home and no commute.

      Cons

      Being forced to take time off because you couldn't pick up hours to work a shift. The selection of 1 hour available per day at certain times. Stalking for hours every few hours to make a schedule because there is no real schedule posted at a certain time of day. This is too time consuming then ending up with less than 10 hours per week most of the time or less. Frustrating to try to count on a check but the company is consistently hiring new agents to work. I often wonder how others are getting so many hours each week. I've been consistantly working for the HALO program a full year. Do not apply if this is to be your main source of income. When it's popping with hours that's ok but down time / slow time will come. Be prepared to not know when the company will be closed or have no hours available at all. No one will tell you when the slow period is approaching so you can prepare yourself financially to find something else to do. That was most disappointing to me. The slow period comes to a dead hault & there is no one to ask about this.

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