West at Home Reviews
59% would recommend to a friend
(198 total reviews)
61% approve of CEO
Found 198 of over 211 reviews
Updated Jul 21, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Pay is low and sometimes they ask for things that seem impossible." (in 22 reviews)
- "Not enough hours available." (in 19 reviews)
- "your training is basically PowerPoints, not hands on." (in 15 reviews)
- "No benefits I been here 3 years" (in 12 reviews)
- "My questions are on procedure or policy and thus the answers should be consistent from supervisor to supervisor." (in 8 reviews)
Ratings by Demographics
This rating reflects the overall rating of West at Home and is not affected by filters.
- 4.0Jul 21, 2023Customer Service RepresentativeFormer EmployeeAugusta, GA
Working from home and being able to select your own schedule was great.
Some projects ended and you had to wait on another project to open.
- 4.0Mar 10, 2023Customer Service RepresentativeFormer Employee, more than 1 yearOmaha, NE
The training was good, enjoyed being able to pick my own schedule, and I did enjoy the money I made especially during peak times and holidays with the nice bonuses.
No room for growth was my biggest complaint about great hard workers.
- 2.0Nov 14, 2013Work At Home AgentCurrent Employee, more than 3 years
work from home,,can drop hours if something comes up and you cant work, I would recommend this job to people who don't have call center experience and people who have never worked from home. Its very easy to get employed. The interview process was just speaking to a automated system. I didn't have recent customer service experience and they still hired me.
not enough hours most of the time, minimum wage,v applications don't work well, have been pinned because of there bad system and they wont take away the pin unless enough people complain, sometimes they will offer set schedules but not at this time, You cant depend on this job as a primary job. You never know when they are going to release hours so you have to sit by your computer all day just to get maybe 30 minutes when you could have been doing something else. You will be required to go thru training by yourself and you have a 1 hour webinar which is not enough for all the applications you have to use so you basically you learn as you go and you cant learn if your not getting a lot of hours. Once you do learn what you need to perform the job your working with new people who don't know enough so you have to deal with angry people because the first person they spoke to didn't know what the hell they were doing.2
- 4.0Jul 14, 2015Work-at-Home CS AgentCurrent EmployeeOrlando, FL
Set your own schedule Great source of supplemental Income, Hours are always available Paid training and began work immediately after completely 'finalizing' Webinar Paid Overtime Bi-Weekly payday without worry. Money is in account when it should be or before. Effortless work Ability to release hours when needed and usually hours are picked up by other agents wanting more hours or who did not get hours they desired for week. Worriless leave time/when needing to be off, post hours for other agents in need of hours. Premium pay up to $12 hour offered during peak call activity. Great Support from 3/4 of Pal Staff members. Work 24/7 if you desire. Paid Break time.
If you are not online when hours are released, may not work for that week or day. During slow periods, hours are scarce. A few Pals do not offer guidance required. Conflicting guidelines Communication is limited Refresher training/refresher non existent Conflicting information provided by PAL support line FAQ's (ways to dispute performance issues) are not responded to in time indicated Disputing WQA performance grades gets you no where Disputing issues is like a maze (HR does not handle employee relation or any employee issues) Not a Democracy. If you are accused of an action, hours are removed and you are banned from site until they decide to let you know why you have been 'PINed.' Block PINs issued without warning. Disputing PINs or Performance issues is nonexistent. TL's do not respond to or do not respond in a timely manner to calls, emails or request. Employees are WAH Agents and considered to have no 'Rights.'2
- 5.0Dec 20, 2012Customer ServiceCurrent Employee, more than 1 yearOcala, FL
Working from home, with the ability to set your own schedule, is a rare find in the work at home community. You can work in 1/2 hr increments and as much or as little as you want. The training is more than sufficient, and chat people are always available to assist with questions during a call. The calls vary according to client, so the job isn't monotonous. Customers calling in are almost 99% agreeable, as they are not calling to complain.
I find few cons with this company. It is fair and legitimate. Opportunity to advance is there for those who wish to. Adequate notice is given to those who are not performing to standard. West wants to show up for your schedule, but if you cannot, you may either take back your hours, or if insufficient notice, you pay post for others to accept. Now, these again, are not cons! One, and only con I see is lack of hours at certain times of year, so you are often looking to check for hours posted. The pay is often minimum wage if call volume is not high.1
- 1.0Aug 26, 2014Home Based AgentFormer Employee, more than 1 yearStafford, VA
Flexible schedule, work from home and no commute.
Being forced to take time off because you couldn't pick up hours to work a shift. The selection of 1 hour available per day at certain times. Stalking for hours every few hours to make a schedule because there is no real schedule posted at a certain time of day. This is too time consuming then ending up with less than 10 hours per week most of the time or less. Frustrating to try to count on a check but the company is consistently hiring new agents to work. I often wonder how others are getting so many hours each week. I've been consistantly working for the HALO program a full year. Do not apply if this is to be your main source of income. When it's popping with hours that's ok but down time / slow time will come. Be prepared to not know when the company will be closed or have no hours available at all. No one will tell you when the slow period is approaching so you can prepare yourself financially to find something else to do. That was most disappointing to me. The slow period comes to a dead hault & there is no one to ask about this.
- 4.0Mar 4, 2012At Home AgentCurrent EmployeeOmaha, NE
I greatly enjoy the flexibility of hours, being close to my family, the tax benefits of having an office in my home and the opportunities to be exposed to so many products and so many sales techniques. I have worked for several different programs, so I can attest there are many opportunities for job advancement, even in the home environment.
I have two main complaints. The first is the lack of interaction of workers. I think the website should host an employee chat site where we can share information, challenges and how we have overcome them. It appears that this lack of interaction is intentional on the company's part. The second is how the after-Christmas performance reviews. They are always rough, like the company may have overhired for Christmas and be seeking to cut staffing. The supervisors are supposed to be helping employees improve, but their reviews can become quite punitive.4
West at Home Reviews FAQs
West at Home has an overall rating of 3.0 out of 5, based on over 211 reviews left anonymously by employees. 59% of employees would recommend working at West at Home to a friend and 22% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
59% of West at Home employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated West at Home 3.7 out of 5 for work life balance, 2.7 for culture and values and 2.3 for career opportunities.