West at Home Reviews | Glassdoor

West at Home Reviews

Updated May 8, 2017
185 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Tom Barker
33 Ratings

185 Employee Reviews

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Pros
  • 24/7 flexible hours of the DR line (in 14 reviews)

  • Hours are almost always available but varies depending on the client need (in 7 reviews)

Cons
  • Being forced to take time off because you couldn't pick up hours to work a shift (in 9 reviews)

  • Most of the skills they offer are only part time, no benefits, no raises (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Opinion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Rocky Mount, NC
    Current Employee - Customer Service Representative in Rocky Mount, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West at Home (More than 5 years)

    Pros

    Flexible hours and ability to work form home

    Cons

    I wish they would pay more.


  2. "Expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    absolutely none what so ever in all the time I worked for them

    Cons

    very unfair expectations of the company. also, horrible negative attitude towards employees

    Advice to Management

    Start realizing your employees are people, not just pieces of machinery.


  3. Helpful (1)

    "CSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West at Home part-time (More than a year)

    Pros

    Self scheduling. Extra work during holidays.

    Cons

    Very few hours available for any days or evenings

    Advice to Management

    Give the new people a chance to make more than minimum wage for their primary client. Years of employment should tell you they want to work for you but maybe you need to give them another client.


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  5. Helpful (3)

    "Great work at home opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Agent in Deer Park, TX
    Former Employee - Home Agent in Deer Park, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at West at Home full-time (Less than a year)

    Pros

    Great for the stay at home mom, flexible scheduling, no commuting therefore saves on gas etc., group discussions to ask any questions, PAL always available if needed, you can use your home office as a deduction on your taxes and various other pros. One more thing that I absolutely love is the fact that once you get use to one assignment, you are eligible to pick up different assignments in turn providing more hours to pick up.

    Cons

    In my opinion, working in a call center you basically get more inbound calls as working from home is mainly overflow. It is at times, difficult to catch shifts and depending upon your assignment, it can get difficult to complete an order vs reading verbatim as it is easier to place orders quickly in order to continue with the next order. You must pay for your background check which is non-refundable as well as have a paper notarized to send in to the company.

    Advice to Management

    I have worked both in the call center as well as my home office and having hands on experience during training seems to be a bit more helpful. The system has since changed and there are various ways and assignments that are a bit difficult and having a time limit during your training period should not disqualify you from that particular assignment.


  6. Helpful (1)

    "Not a good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Round Lake, IL
    Former Employee - Customer Service Representative in Round Lake, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West at Home part-time (More than a year)

    Pros

    Work whatever hours you want. Have to work 2 hours at a time but you can split them up anyway you want. You create your own schedule.

    Cons

    Pay is per minute. Averages out to about $9 an hour. Not a lot of coaching or training from management.


  7. "Great place to work from home"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hartsville, SC
    Former Employee - Customer Service Representative in Hartsville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West at Home (More than 3 years)

    Pros

    working from home is a plus and you can set your own hours training was also very detailed and the pay was great

    Cons

    job ending too soon and there are not to many things I have a disagreement with and having someone to help you when you need it is a plus


  8. "Training for Client Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - I Was Training to Work Exclusively With VIP Clients in Centreville, MD
    Former Employee - I Was Training to Work Exclusively With VIP Clients in Centreville, MD
    Doesn't Recommend
    Positive Outlook

    I worked at West at Home part-time (Less than a year)

    Pros

    Flexibility, teamwork, advancement if you are persistent.

    Cons

    Very, Very limited hours. Not a job for livelihood.

    Advice to Management

    Be more honest and upfront about the limited hours. Instead of frustrated agents, the agents have realistic expectations and an other source of income. WAH is a gem.


  9. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Locust Grove, GA
    Former Employee - Customer Service Representative in Locust Grove, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at West at Home (More than 3 years)

    Pros

    Work at home company that's the pros

    Cons

    Hard to find hours I think they hire too many people at one time.

    Advice to Management

    Don't over hire


  10. "Wouldnt recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Retention Specialist in Forestville, MD
    Former Employee - Retention Specialist in Forestville, MD
    Doesn't Recommend
    Negative Outlook

    I worked at West at Home (More than 3 years)

    Pros

    Being able to work at home

    Cons

    No assistance, salary and hours was only gas money


  11. Helpful (1)

    "Best during holiday seasons, inconsistent income wise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Response Agent in Capitol Heights, MD
    Former Employee - Direct Response Agent in Capitol Heights, MD

    I worked at West at Home part-time (More than a year)

    Pros

    Very flexible for work life balance and supplemental income. Option to accept or decline projects from the pool availability. The self-paced trainings are user friendly and easy to understand.

    Cons

    Availability of hours and different projects are inconsistent outside of holiday seasons. The regular hourly pay is not much more than minimum wage (except for weekend/holidays).


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