West at Home Reviews | Glassdoor

West at Home Reviews

Updated 14 Jul 2019

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Found 193 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
60%
Approve of CEO
Tom Barker
34 Ratings
Pros
Cons
  • "Low pay can't survive on minimum wage(in 21 reviews)

  • "A few Pals do not offer guidance required(in 14 reviews)

More Pros and Cons
  1. "Home Agent"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at West at Home part-time

      Pros

      Working in the comfort of your own home

      Cons

      Not alot of money when working for different companies

      West at Home2018-08-10
    • "Pretty good company to work for"

      StarStarStarStarStar
        Current Employee - Anonymous Employee in Salt Lake City, UT

        I have been working at West at Home part-time for more than 3 years

        Pros

        Flexibility, working from home, Good training

        Cons

        Pay is low and sometimes they ask for things that seem impossible.

        Advice to Management

        Deal with employees as individuals instead of robots.

        West at Home2018-05-08
      • Helpful (1)

        "Great company."

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Customer Service Agent in Jacksonville, FL
        Recommends
        Positive Outlook
        Approves of CEO

        I worked at West at Home part-time for more than a year

        Pros

        Choose your own schedule, very laid back. You can work in your pajamas. The training was great and thorough.

        Cons

        Pay could be better, but not bad.. especially for a work from home job.

        Advice to Management

        Increase pay.

        West at Home2018-01-26
      • Helpful (1)

        "Customer Service"

        StarStarStarStarStar
          Former Employee - Anonymous Employee 

          I worked at West at Home part-time

          Pros

          Work at Home, flexible hours,

          Cons

          hard to get minimum hours during slow months

          West at Home2017-12-15
        • "CSR"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Customer Service Representative in Lebanon, TN
          Recommends
          Positive Outlook
          Approves of CEO

          I worked at West at Home part-time for more than a year

          Pros

          Flexible hours, no commute, dress as you want

          Cons

          Must be very self motivated, and disiplined

          Advice to Management

          Loved them all!

          West at Home2017-10-28
        • "Independant Contracter"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Anonymous Employee 

          I worked at West at Home full-time

          Pros

          Can make your own schedule.

          Cons

          Availability of schedules to choose from.

          West at Home2017-10-10
        • Helpful (2)

          "Customer Service Rep"

          StarStarStarStarStar
            Current Employee - Anonymous Employee 
            Recommends
            Positive Outlook
            No opinion of CEO

            I have been working at West at Home part-time

            Pros

            Work from home and flexible hours

            Cons

            Having to stalk the computer to pick up the hours.

            West at Home2017-08-29
          • Helpful (1)

            "Problem"

            StarStarStarStarStar
              Former Employee - Anonymous Employee 

              I worked at West at Home

              Pros

              Pick your own schedule

              Cons

              Not a lot of hours and your team leaders are not suffice

              West at Home2017-08-29
            • Helpful (3)

              "Westathome may currently be Alorica"

              StarStarStarStarStar
              • Work/Life Balance
              • Career Opportunities
              • Compensation and Benefits
              Former Employee - Customer Service Representative in Omaha, NE

              I worked at West at Home part-time for more than 5 years

              Pros

              Flexible schedule, if you like predictability this is for you. Sprint discount for employees. There is an optional health insurance I believe. However this can be different since Alorica bought out West. Work at home job. Good as a side job or extra money to supplement household income.

              Cons

              Hours are released at any given day or time, which means you have to baby sit the computer, you can not select hours on anything other than a laptop or desktop. Hours were scarce esp outside of holiday/Christmas Season. No growth or advancement opportunity. Pay was 0.25 over my state minimum wage.

              West at Home2017-07-11
            • Helpful (1)

              "Customer Service"

              StarStarStarStarStar
              • Work/Life Balance
              • Culture & Values
              • Career Opportunities
              • Compensation and Benefits
              • Senior Management
              Former Employee - Anonymous Employee 
              No opinion of CEO

              I worked at West at Home part-time

              Pros

              Work from home, pick hours

              Cons

              low pay, bad management, no flexibility

              West at Home2017-05-08
            Found 193 reviews