West at Home Reviews | Glassdoor

West at Home Reviews

Updated August 29, 2017
187 reviews

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2.8
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Tom Barker
32 Ratings

187 Employee Reviews

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Pros
  • The only thing I can think of that's positive in a flexible schedule (in 16 reviews)

  • 24/7 flexible hours of the DR line (in 14 reviews)

Cons
  • The regular hourly pay is not much more than minimum wage (except for weekend/holidays) (in 21 reviews)

  • Most of the skills they offer are only part time, no benefits, no raises (in 13 reviews)

More Pros and Cons

  1. "Customer Service Rep"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West at Home part-time

    Pros

    Work from home and flexible hours

    Cons

    Having to stalk the computer to pick up the hours.


  2. "Problem"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pick your own schedule

    Cons

    Not a lot of hours and your team leaders are not suffice

  3. Helpful (1)

    "Westathome may currently be Alorica"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE

    I worked at West at Home part-time (More than 5 years)

    Pros

    Flexible schedule, if you like predictability this is for you. Sprint discount for employees. There is an optional health insurance I believe. However this can be different since Alorica bought out West. Work at home job. Good as a side job or extra money to supplement household income.

    Cons

    Hours are released at any given day or time, which means you have to baby sit the computer, you can not select hours on anything other than a laptop or desktop. Hours were scarce esp outside of holiday/Christmas Season. No growth or advancement opportunity. Pay was 0.25 over my state minimum wage.


  4. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at West at Home part-time

    Pros

    Work from home, pick hours

    Cons

    low pay, bad management, no flexibility


  5. "At home agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West at Home part-time

    Pros

    Flexibility in schedule . Increased pay for holiday work. Paid training . Work from home. Legit company , on Clark Howard's approved work from home list.

    Cons

    Sometimes shifts not available when desired . Night time usually offers more hours to choose from .


  6. "West At Home Employee"

    StarStarStarStarStar
    Former Employee - Inbound Call Center
    Former Employee - Inbound Call Center

    I worked at West at Home part-time (More than 3 years)

    Pros

    Work from home, flexible hours

    Cons

    I really do not have any


  7. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West at Home full-time

    Pros

    It was an enjoyable experience

    Cons

    Different companies for a short amount of time

  8. "CAE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Plenty of hours easy to use system

    Cons

    no management support lowe pay


  9. "Expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    absolutely none what so ever in all the time I worked for them

    Cons

    very unfair expectations of the company. also, horrible negative attitude towards employees

    Advice to Management

    Start realizing your employees are people, not just pieces of machinery.


  10. Helpful (1)

    "Customer service representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It was work from home. I was able to pick up my schedule.

    Cons

    Waiting on a new contract


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