West at Home Employee Reviews | Glassdoor

West at Home Reviews

Updated December 3, 2016
180 reviews

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Full-time Part-time

180 Employee Reviews

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Pros
  • The only thing I can think of that's positive in a flexible schedule (in 15 reviews)

  • 24/7 flexible hours of the DR line (in 13 reviews)

Cons
  • The regular hourly pay is not much more than minimum wage (except for weekend/holidays) (in 20 reviews)

  • Being forced to take time off because you couldn't pick up hours to work a shift (in 9 reviews)

More Pros and Cons

  1. "Training for Client Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - I Was Training to Work Exclusively With VIP Clients in Centreville, MD
    Former Employee - I Was Training to Work Exclusively With VIP Clients in Centreville, MD
    Doesn't Recommend
    Positive Outlook

    I worked at West at Home part-time (Less than a year)

    Pros

    Flexibility, teamwork, advancement if you are persistent.

    Cons

    Very, Very limited hours. Not a job for livelihood.

    Advice to Management

    Be more honest and upfront about the limited hours. Instead of frustrated agents, the agents have realistic expectations and an other source of income. WAH is a gem.


  2. Helpful (1)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great client to work for. You can earn extra incentives. Overflow when staffing is short with employees to work the offer more pay to clock in and take calls.

    Cons

    Not enough hours to work. Schedule roll out and you have to try to pick the time you like to work if any available. Have to stalk scheduling page like a hawk.

    Advice to Management

    N/A


  3. "O.K. company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    Pros

    Great, if you want to work from home.

    Cons

    you have to search for hours


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Locust Grove, GA
    Former Employee - Customer Service Representative in Locust Grove, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at West at Home (More than 3 years)

    Pros

    Work at home company that's the pros

    Cons

    Hard to find hours I think they hire too many people at one time.

    Advice to Management

    Don't over hire


  6. "Wouldnt recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Retention Specialist in Forestville, MD
    Former Employee - Retention Specialist in Forestville, MD
    Doesn't Recommend
    Negative Outlook

    I worked at West at Home (More than 3 years)

    Pros

    Being able to work at home

    Cons

    No assistance, salary and hours was only gas money


  7. Helpful (1)

    "It ok"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at West at Home full-time

    Pros

    It was my first work home experience.Although the pay was less then my former employer I was grateful I did not have to do the 45-minute commute.

    Cons

    It really depend on the client you are assigned. Some ok and some are not.


  8. Helpful (1)

    "Best during holiday seasons, inconsistent income wise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Response Agent in Capitol Heights, MD
    Former Employee - Direct Response Agent in Capitol Heights, MD

    I worked at West at Home part-time (More than a year)

    Pros

    Very flexible for work life balance and supplemental income. Option to accept or decline projects from the pool availability. The self-paced trainings are user friendly and easy to understand.

    Cons

    Availability of hours and different projects are inconsistent outside of holiday seasons. The regular hourly pay is not much more than minimum wage (except for weekend/holidays).


  9. Helpful (3)

    "Flexible scheduling, also great if you don't want to move up the ladder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible scheduling and you get to meet interesting people from all over the country

    Cons

    Minimum wage at best and zero to no,raises

    Advice to Management

    Offer raises and incentives.


  10. Helpful (3)

    "Be ready to compete for hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Work from home.
    PALS are very helpful

    Cons

    No steady work hours
    Have to compete for hours

    Advice to Management

    none


  11. Helpful (2)

    "Positive Worker"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at West at Home full-time

    Pros

    Independently, working from home strengthened my discipline, relationships, and organizational skills. In addition, it help me with noticing the facts, details, and realities of the world around me.

    Cons

    Helped me notice the world around me was not prepared for me working at home. I noticed before taking a job at home, I should look at the pros and cons before making the decision to work at home.

    Advice to Management

    I prefer to look at what is best for the people involved in order to establish and mantian harmony. Furthermore, in certain situations, I prefer to look at things objectively by weighing the pros and cons before making a decision.



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