West at Home Reviews | Glassdoor

West at Home Reviews

Updated October 28, 2017
189 reviews

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189 Employee Reviews

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Pros
  • Flexible schedule, if you like predictability this is for you (in 16 reviews)

  • 24/7 flexible hours of the DR line (in 15 reviews)

Cons
  • The regular hourly pay is not much more than minimum wage (except for weekend/holidays) (in 21 reviews)

  • Most of the skills they offer are only part time, no benefits, no raises (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    absolutely none what so ever in all the time I worked for them

    Cons

    very unfair expectations of the company. also, horrible negative attitude towards employees

    Advice to Management

    Start realizing your employees are people, not just pieces of machinery.


  2. Helpful (1)

    "Customer service representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It was work from home. I was able to pick up my schedule.

    Cons

    Waiting on a new contract

  3. Helpful (2)

    "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West at Home part-time (More than a year)

    Pros

    Self scheduling. Extra work during holidays.

    Cons

    Very few hours available for any days or evenings

    Advice to Management

    Give the new people a chance to make more than minimum wage for their primary client. Years of employment should tell you they want to work for you but maybe you need to give them another client.


  4. Helpful (3)

    "Home Agent Live Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I love being able to work from home The hours are flexible. It's an okay part time job.

    Cons

    Most of the skills they offer are only part time, no benefits, no raises.

    Advice to Management

    Offer better pay and raises.


  5. Helpful (4)

    "Great work at home opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Agent in Deer Park, TX
    Former Employee - Home Agent in Deer Park, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at West at Home full-time (Less than a year)

    Pros

    Great for the stay at home mom, flexible scheduling, no commuting therefore saves on gas etc., group discussions to ask any questions, PAL always available if needed, you can use your home office as a deduction on your taxes and various other pros. One more thing that I absolutely love is the fact that once you get use to one assignment, you are eligible to pick up different assignments in turn providing more hours to pick up.

    Cons

    In my opinion, working in a call center you basically get more inbound calls as working from home is mainly overflow. It is at times, difficult to catch shifts and depending upon your assignment, it can get difficult to complete an order vs reading verbatim as it is easier to place orders quickly in order to continue with the next order. You must pay for your background check which is non-refundable as well as have a paper notarized to send in to the company.

    Advice to Management

    I have worked both in the call center as well as my home office and having hands on experience during training seems to be a bit more helpful. The system has since changed and there are various ways and assignments that are a bit difficult and having a time limit during your training period should not disqualify you from that particular assignment.


  6. Helpful (1)

    "Not a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Round Lake, IL
    Former Employee - Customer Service Representative in Round Lake, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at West at Home part-time (More than a year)

    Pros

    Work whatever hours you want. Have to work 2 hours at a time but you can split them up anyway you want. You create your own schedule.

    Cons

    Pay is per minute. Averages out to about $9 an hour. Not a lot of coaching or training from management.


  7. Helpful (3)

    "Valuable Experience"

    StarStarStarStarStar
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Self-paced training, flexible scheduling, can potentially qualify on more than one account

    Cons

    Too many upsell requirements, computer glitches, lack of hours at times

    Advice to Management

    Once a customer places an order, the reps should not have to upsell the customer to the point of irritation

  8. Helpful (3)

    "Working For West was OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at West at Home part-time

    Pros

    Work was easy, followed a script

    Cons

    Too many upsells. Hours hard to get.

    Advice to Management

    none


  9. "Great place to work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hartsville, SC
    Former Employee - Customer Service Representative in Hartsville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West at Home (More than 3 years)

    Pros

    working from home is a plus and you can set your own hours training was also very detailed and the pay was great

    Cons

    job ending too soon and there are not to many things I have a disagreement with and having someone to help you when you need it is a plus


  10. "Training for Client Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - I Was Training to Work Exclusively With VIP Clients in Centreville, MD
    Former Employee - I Was Training to Work Exclusively With VIP Clients in Centreville, MD
    Doesn't Recommend
    Positive Outlook

    I worked at West at Home part-time (Less than a year)

    Pros

    Flexibility, teamwork, advancement if you are persistent.

    Cons

    Very, Very limited hours. Not a job for livelihood.

    Advice to Management

    Be more honest and upfront about the limited hours. Instead of frustrated agents, the agents have realistic expectations and an other source of income. WAH is a gem.


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