Western Athletic Clubs Reviews | Glassdoor

Western Athletic Clubs Reviews

15 reviews

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2.8
Star Star Star Star Star
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Matthew Stevens
11 Ratings

15 Employee Reviews

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  1. "Awesome employees, terrible upper management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Western Athletic Clubs full-time (More than 5 years)

    Pros

    Loved working with all the dedicated hard-working employees. Good facilities. Members there are typically affluent & influential so good opportunity to do some networking.

    Cons

    Upper management was very disconnected with reality, whether it be the members or their employes. They do not appreciate their employees and tend to treat their long-term loyal employees badly. Upper-management also needs to realize that their product isn't as good as some of their competitors.

    Advice to Management

    Take care of your employees! Don't keep cutting their pay or their hours.


  2. "Great place to work"

    Star Star Star Star Star
    Current Employee - Front Desk in Corte Madera, CA
    Current Employee - Front Desk in Corte Madera, CA

    Pros

    perks of living a healthy lifestyle, great people, opportunity for growth

    Cons

    work life-balance, rules change, lack of support


  3. "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Fitness Trainer in Cupertino, CA
    Former Employee - Personal Fitness Trainer in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Western Athletic Clubs full-time (More than a year)

    Pros

    They seem to care about the employees as well as the members. Seemed to be good coordination between corporate level and the clubs themselves. I liked the hospitality feel and focus, beyond just a 'gym'

    Cons

    Absolutely the most confusing paychecks for personal trainers. I never knew how much I was getting paid, so I did a paycheck audit with my fitness manager every 2 weeks. Still never figured it out.


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  5. "Not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Fitness Trainer in Los Gatos, CA
    Former Employee - Personal Fitness Trainer in Los Gatos, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Western Athletic Clubs part-time (More than 3 years)

    Pros

    Great facility to work in. Other trainers were generally passionate about what they do and very knowledgeable. Free gym membership comes along with

    Cons

    Not enough support for current trainers. Instead of helping trainers who maybe haven't had a great month sales/sessions serviced wise get back up to speed by feeding them leads occasionally, they just focused on hiring more trainers. Terrible strategy because they were generally impulsive hires, and ended up quitting a month or so later. Very demoralizing for current team members. Definitely a fair amount of favoritism present.

    Advice to Management

    Don't waste your time and money hiring more trainers, invest in the ones you have.


  6. "Good pay, but not worth it in the long run."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Swim Instructor in Los Gatos, CA
    Former Employee - Swim Instructor in Los Gatos, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Western Athletic Clubs part-time (More than a year)

    Pros

    Great pay for hourly employees who are in service departments.

    Cons

    Horrible management within the department and executive team is detached from the ground level of their business.

    Advice to Management

    Communicate, don't dictate to your employees. They can be your best asset as they see the day to day more than you do.


  7. "Great managers, friendly coworkers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Athletic Clubs full-time (More than a year)

    Pros

    Teamwork is important at WAC. The company is seeking to double its size in the next year so there is a lot of opportunity. Very nice facilities, well maintained.

    Cons

    WAC does not pay for health insurance. I pay $700 out of pocket a month for my husband and I. Lack of communication between upper management and sales department.

    Advice to Management

    Make more of an effort to promote from within. In addition to offering Sales training, it would be helpful to offer Management training since many managers are ill-equipped to create a team environment and motivate employees.


  8. "Lack of customer Service hurts business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Francisco, CA
    Former Employee - Sales in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Western Athletic Clubs full-time (Less than a year)

    Pros

    Gym Membership, Good networking opportunities, Decent salary, Good individuals to work with in middle management and service staff. You get to work outside sometimes.

    Cons

    The management at Western Athletic Clubs, IE the Bay Club don't understand the value of good customer service. The upper management overlooks the importance to support their staff when they are in need.

    Advice to Management

    Listen to your employees more. They may actually have something good to say which will benefit you in the long run.


  9. "Childcare Team member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Spent my summers working here in the childcare department. Great workplace environment with great people. No problems to report with the management or employees.

    Cons

    The pay is not as great as could be. We worked hard and sometimes that work did not reflect well in our compensation. Lack of communication from management.

    Advice to Management

    Have more one on one and group meetings with your employees to get a sense of what is going right/what is going wrong/what can be fixed. Communication is key.


  10. "Good, not great"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Membership and access to all of the facilities

    Cons

    Snobby members, low pay, high turnover


  11. "It is all about region."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Western Athletic Clubs full-time (More than a year)

    Pros

    Gym membership. Accessibility to sister clubs and resorts was always a plus.

    Cons

    WAC is far from the core values they express to staff during the on boarding process. Safety of staff and members is poor and should be re-examined by the state and OSHA. The company is split into two major regions; Southern CA and Northern CA (Clubs above Redwood Shores CA). The South is prime for development - allowing staff and young managers to gain experience of the business while maintaining the skills that got them to their current position. Executive management in this region is pure and positive. Low turn around for staff and managers - many managers would stay at one location if they were successful and would continue to lead their clubs to success. The North is a different beast. It is the region that led me an many fellow managers to dislike the environment and true values that WAC was portraying. Staff were undervalued - payed dirt and frequently shipped out to other club locations because WAC feared lawsuits would come their way from firing substandard employees. Club managers would only stay at a club for 1-5 months before being changed out. There was simply no consistency. The other issue that ruined staff's perception of the company and management was simple. The SVPO is responsible for all North Bay locations and the political happenings at each club. If you were not one of his friends then you were instantly placed on the chopping block. That is how the company works.

    Advice to Management

    Promote from within. Listen to your teams. Redesign your executive team. The CEO is great but everyone else is holding WAC back.



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