Western Dental Services Reviews | Glassdoor

Western Dental Services Reviews

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Found 267 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
71%
Recommend to a Friend
84%
Approve of CEO
Dan Crowley
76 Ratings
Pros
  • "WDS receives 3 stars because it is a great place to get established in the industry(in 8 reviews)

  • "Fast paced; lots to learn and a strong steady organization(in 7 reviews)

Cons
  • "Upper management changes frequently, turnover is high among employees, the employees are paid very low, but managers and above are above market(in 13 reviews)

  • "Low pay, they send you to different offices without even asking if you’re okay with going(in 12 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (3)

    "Embracing Change, Growing, and Keeping Employees Engaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Dental Services full-time

    Pros

    Western Dental has a long history. They have been around for over 100 years. With that longevity comes experience, leverage, and the ability to make improvements quickly and with adequate resources. The company has made strides to develop solid compensation programs and incentives ranging from financial to career development. Team members and providers have opportunities to enhance their career trajectory in a forum...

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    Cons

    I would not call this a con, but rather an opportunity. With growth comes the need for more team members and the support in the offices. Western is always looking for talented providers and team to join.

    Western Dental Services2018-08-10
  2. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Rda in Loma Linda, CA
    Recommends
    Positive Outlook

    I have been working at Western Dental Services full-time for more than a year

    Pros

    Co-workers for sure! I was hesitant to work here after viewing the review left here but I haven't noticed anything they mentioned. My experience has been amazing here, co-workers like I said are the best they really make it fun working here. Our manager is cool, very easy to speak with about anything. Very clean office, everyone works hard to keep an it that way. The Dr's are also easy to work with once you understand...

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    Cons

    It can get busy for sure but it's never really that bad, everyone is a hard worker which helps getting through the busy day.

    Western Dental Services2019-04-18
  3. "receptionist front desk"

    StarStarStarStarStar
      Former Employee - Front Desk Receptionist 

      I worked at Western Dental Services full-time (Less than a year)

      Pros

      nice co workers who actually care and helpful

      Cons

      poor management, not enough structure

      Western Dental Services2019-04-15
    • "Fast paced"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Dental Hygienist in El Centro, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Western Dental Services part-time (Less than a year)

      Pros

      Paid time off, benefits, many assistants

      Cons

      Too many patients per hour

      Western Dental Services2019-03-24
    • "Horrible"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Santa Ana, CA
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I worked at Western Dental Services full-time for more than 3 years

      Pros

      They are no pros. Only good thing was the workers there

      Cons

      There is no room to growth.

      Advice to Management

      Train candidates right

      Western Dental Services2019-04-02
    • "Most Professional on boarding process !"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Patient Care Coordinator in San Antonio, TX
      Recommends
      Approves of CEO

      I have been working at Western Dental Services

      Pros

      Very organized from the beginning.

      Cons

      There are no cons for this company.

      Western Dental Services2019-01-28
    • "Better Speak Spanish"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 

      I have been working at Western Dental Services full-time

      Pros

      Good place for teamwork and a stable job, lots of opportunities to advance

      Cons

      not speaking spanish will hurt you, management expects too much and gives too little

      Advice to Management

      Spend more money on the needs of the office

      Western Dental Services2018-12-18
    • "Great learning opportunity"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 
        Neutral Outlook
        No opinion of CEO

        I worked at Western Dental Services full-time

        Pros

        Tons of patients and guaranteed salary.

        Cons

        Not patient centered and only focused on short term gains

        Western Dental Services2019-01-01
      • "I was overworked and underpaid."

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Front Desk Receptionist in Whittier, CA
        Doesn't Recommend
        Positive Outlook
        Approves of CEO

        I worked at Western Dental Services full-time for more than 5 years

        Pros

        I meet alot of nice coworkers

        Cons

        Alot of favortism... No bonuses.

        Advice to Management

        Dont use call center to over book appointments!

        Western Dental Services2018-12-29
      • Helpful (4)

        "Company offers gifts and incentives to employees to place reviews online"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Registered Dental Hygienist in Merced, CA
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I have been working at Western Dental Services full-time for more than a year

        Pros

        Health insurance, PTO, 401k but no matching

        Cons

        unethical, overworked, poor patient care, SRPs back to back all day. Management will email you everyday to report your production, if you dont meet the $1800 production goal they will call you out on the email sent to entire region of hygienists. Dont believe the incentive package they promote, the production goal is $1800 average a month in production. In my region maybe two out of 30 hygienists would meet this goal....

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        Advice to Management

        Stop pushing providers to sell unneeded treatment to patients

        Western Dental Services2019-01-02

        Western Dental Services Response

        January 10, 2019Senior Director, HR

        Thank you for bringing these concerns to our attention. Western Dental always aims to provide patient care in a fair, ethical, and legal manner. Please contact our compliance officer, Rich Marotti, at rmarotti@westerndental.com or 714-271-0666 or our confidential ethics hotline at ...

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      Found 267 reviews