Western Dental Services Reviews | Glassdoor

Western Dental Services Reviews

Updated May 10, 2018
213 reviews

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2.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Dan Crowley
37 Ratings

213 Employee Reviews

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Pros
  • Great place to learn X-rays, tray, work on speed (in 5 reviews)

  • WDS receives 3 stars because it is a great place to get established in the industry (in 8 reviews)

Cons
  • The vision of 'upper management' at corporate gets lost by the time it trickles down to the clinics (in 13 reviews)

  • Different management on a constant basis, Compensation does not match the amount of work that you are expected to provide (in 7 reviews)

More Pros and Cons

  1. Featured Review

    "Great company to be with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Hygienist in Cathedral City, CA
    Current Employee - Dental Hygienist in Cathedral City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Dental Services full-time (Less than a year)

    Pros

    I like working here because of the over all patient care. The patients are a joy to meet. Have had a good experience with all. The company offers great benefits and employees go out of there way to help you with whatever you need. The nicest co workers!

    Cons

    The bonus structure is set too high for the newer hires . The hours are fine with me. I really don’t have any so far.


  2. "Excellent Opportunities for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Dental Services full-time

    Pros

    Rewards Excellence, Listens to Recommendations, CE Continued Learning Opportunities

    Cons

    Need to learn to be gentle with customers who are hurting - can be a positive for the right individual who listens

    Advice to Management

    Continue to provide more avenues of growth

  3. "Worst. Job. Ever."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in San Jose, CA
    Former Employee - Receptionist in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Western Dental Services full-time (More than a year)

    Pros

    There are no pros here.

    Cons

    The worst experience working there, and I worked for two years. I quit as soon as I found something better, and I'd recommend you do the same!


  4. "Learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Coordinator in Phoenix, AZ
    Current Employee - Patient Care Coordinator in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Western Dental Services full-time (More than a year)

    Pros

    They have a flexible schedule, the employees are all very friendly, the systems are easy to learn & you have freedom

    Cons

    They do not pay the employees well enough, you work long hours. You’ll go in early and not leave at your schedule time.

    Advice to Management

    Pay the employees more hourly & have realistic goals


  5. "Company is Growing and Evolving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition in San Francisco, CA
    Current Employee - Talent Acquisition in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Dental Services full-time (More than a year)

    Pros

    Full benefits packages and opportunities for growth, training and professional development. Company is moving in positive direction with regards to patient care, giving patients more options for treatment and decreasing patient wait times. New executive leadership that is positively shaping the culture and employer brand.

    Cons

    Not the best reputation, comp not on the high end of the market.

    Advice to Management

    Continue to take care of your staff and foster an environment open to change. Make sure everyone has the same goal of moving the company in the direction it needs to go in. Think outside the box with new ways of engaging, motivating and recognizing employees.


  6. "Things just keep getting better and better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Dental Services full-time (More than 5 years)

    Pros

    Western Dental is on the right path to making this company even better. We have amazing leaders that are really looking into what is working and what is not from the field staff to the corporate staff. Ever since Dan became CEO, the company has done a complete 180 and we are on track to succeed!

    Cons

    Compensation could be more competitive to retain staff and there is no 401k match.

    Advice to Management

    Keep up the great work!


  7. "Worst Job Ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Assistant in Loma Linda, CA
    Current Employee - Dental Assistant in Loma Linda, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Dental Services full-time (Less than a year)

    Pros

    The only pro is gaining speed.

    Cons

    If you are desperate for money, then by all means work here until you find another position. This is the worst dental environment I've EVER worked in! I haven't even worked here two weeks and I'm already planning on to never return. I've had no training AT ALL, basically just thrown in there and when coworkers and doctors ask for assistance, they look baffled when I state I have no idea what's going on.

    This place is all about money since most of the patients are dentical. The doctors lack empathy and don't care about the patients needs at all, they're all about making sales!

    The assistants and sterilization techs are GROSS! People are always leaving the x-ray rooms dirty! I am always catching people going into cabinets with their contaminated gloves! AND DON'T CLEAN THEM AFTER!

    Low Pay
    Overworked
    Favoritism
    Terrible Hours
    Lots of Children
    Hostile Environment
    Crappy and Uncaring Dentists
    Lack of Infection Control and Cross Contamination.

    Advice to Management

    Start from scratch with people who genuinely love dentistry!
    Pay people what they're worth if you're going to overwork them.
    Actually train the new hires so the turnover rate is crazy.

  8. "Okay Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Dental Services full-time (More than 5 years)

    Pros

    Location is great. Staff is Friendly. They will train you.

    Cons

    Pay is a little lower than other places.
    Benefits are not very good.

    Advice to Management

    Better benefits like 401k matching.


  9. Helpful (1)

    "Such a smooth process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receptionist in Long Beach, CA
    Current Employee - Receptionist in Long Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Dental Services full-time (Less than a year)

    Pros

    It was such a smooth process and very informative. It has been the best hiring process I've ever experienced.

    Cons

    Nothing much. They were very helpful.


  10. "Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Fairfield, CA
    Current Employee - Anonymous Employee in Fairfield, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Western Dental Services full-time

    Pros

    There isn't any that I can think of

    Cons

    Stressful office with stressful Dentist

    Advice to Management

    Get better Dentists and regional managers, maybe you will keep your employees longer.


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