Western Dental Services Reviews | Glassdoor

Western Dental Services Reviews

Updated November 19, 2017
190 reviews

Filter

Filter

Full-timePart-time

2.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Dan Crowley
24 Ratings

190 Employee Reviews

Sort: PopularRatingDate

Pros
  • IF you're starting out this place is a great place to learn (in 5 reviews)

  • Great place to learn X-rays, tray, work on speed (in 7 reviews)

Cons
  • Management and a high amount of work with little help (in 7 reviews)

  • The vision of 'upper management' at corporate gets lost by the time it trickles down to the clinics (in 12 reviews)

More Pros and Cons

  1. "Dentist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Western Dental Services full-time (Less than a year)

    Pros

    good benefits and workplace environment

    Cons

    long hours andlack of dental assistants


  2. Helpful (2)

    "IT Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Specialist in Orange, CA
    Current Employee - IT Specialist in Orange, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Dental Services full-time (Less than a year)

    Pros

    A job that you will despise

    Cons

    Salary, management both horrible by any reasonable standard

    Advice to Management

    Stop lying and deceiving your employees

  3. "Insurance Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Dental Services full-time (More than 3 years)

    Pros

    I have worked in different locations at different times. Co-workers were awesome in all the locations I worked at. The Dentist were very nice and helpful.

    Cons

    Working Saturdays is a must.

    Advice to Management

    Give your employees some credit, recognize that you are not the only one working and we all need raises too.


  4. "Managing Dentist / over all"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Vacaville, CA
    Current Employee - Anonymous Employee in Vacaville, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Western Dental Services full-time

    Pros

    Co-workers are nice, office is organized and cleaner out of other locations in our area.

    Cons

    Lazy managing General Dentist, long wait times even just for a simple exam, Very slow because the the dentist doesn't want to do any treatment and back office gets sent home early cutting hours in our paychecks.

    Advice to Management

    Find another dentist who wants to work and manages time who is not always sitting around or on his phone all day getting paid to do nothing and is micromanaging everyone including other associate dentists and specialists which also annoys them but won't say anything to him. Better pay for the hard work we do and higher raises, let us finish our full 8 hour shifts. Starting pay should be $16 or higher for assistants depending on experience and $13 and up for front office. Stop underpaying people when you can pay more.


  5. "pcc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PCC
    Former Employee - PCC
    Doesn't Recommend
    Negative Outlook

    I worked at Western Dental Services full-time (More than 3 years)

    Pros

    If you have no experience in dentistry this is a great place to start as I went in with no experience at all

    Cons

    No growth opportunity. Staff is always underpaid in almost all positions. Little recognition or reward for success. & the worst part is the doctors don't do right by patients

    Advice to Management

    i have none...there's really no hope for the company. I'm sure they'll be bought out soon, just like smile care


  6. "Words on Western Dental"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PCC in Fresno, CA
    Current Employee - PCC in Fresno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Dental Services full-time (Less than a year)

    Pros

    Benefits , upper chain of command support is awesome! Sophya and Hector have been awesome!! Have made this transition positive for me!!

    Cons

    More trainings for staff

    Advice to Management

    Maybe more customer service training to staff to better assist our patients


  7. "Orthodontic patient care coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Western Dental Services full-time (More than 3 years)

    Pros

    Pay could be better always work your full hours

    Cons

    Management and a high amount of work with little help.

    Advice to Management

    Seek more help

  8. "It's a fun job and you learn something new everyday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Supervisor in Oakland, CA
    Current Employee - Floor Supervisor in Oakland, CA
    Neutral Outlook
    Approves of CEO

    I have been working at Western Dental Services (More than 10 years)

    Pros

    You get a lot of experience working here and you learn a lot. There is challenges that come around and it's always good to try. I love working with speacialties

    Cons

    Working with different doctors every other day And dealing with some of the patients even when you are nice they treat you wrong

    Advice to Management

    Appreciate your staffs members more


  9. Helpful (1)

    "I'm so glad I'm long gone from that place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office in San Diego, CA
    Former Employee - Front Office in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Western Dental Services full-time (More than a year)

    Pros

    It's easy to get hired here. Also the day goes by pretty fast because you're always busy. Some of the staff and the patients were nice people too. This place is good for the experience but overall stressful place to work. You can try your best here and deal with it to get your experience if you cant get hired anywhere else but most people don't last too long. Don't expect to learn much unless you find someone who cares enough to properly train you.

    Cons

    Unprofessional managers, little to no benefits, low pay, totally overworked, and ZERO organization or efficiency even within their corporate office. Corporate just books a bunch of patients and expects us to see them all. People are always upset and wait usually no less than 1 hour and there was many times the wait would be up to 4 hours no joke. The patients often were rude and yelled at us at the front desk when we had NO control over the wait time. It was ridiculously unprofessional and unethical the way the Doctors and back office staff treated the patients. No communication or genuine acknowledgment. Front office was always overworked and stressed therefore customer service sucked and people felt uncared for. On top of that most of heir offices need some serious renovation. They see people as production so there's definitely a difference in how much priority you'll get depending on your insurance. Sad to say. I wouldn't recommend this place to any one.

    Advice to Management

    Get it together.


  10. Helpful (1)

    "It is what it is..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Dental Services full-time

    Pros

    You get lots of exposure to all specialties and many types of cases.

    Cons

    Corporate's call centers have no idea how to book patients. They book randomly and cause many issues at the dental office. Corporate is too focused on reaching monthly goals but it is understandable because ultimately it is a business.

    Advice to Management

    Teach call center people more about what every procedure is, so they do not overbook or book incorrectly. This would save the offices many issues with patients and also would cut down the wait time.


Showing 190 of 194 reviews
Reset Filters