Western Dental Services Reviews in Santa Clara, CA | Glassdoor

Western Dental Services Santa Clara Reviews

2 reviews

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Santa Clara, CA

1.0
Star Star Star Star Star
Recommend to a friend
Approve of CEO
(no image)
Dan Crowley
0 Ratings

2 Employee Reviews

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Pros
  • There is a lot of opportunity to gain experience (in 7 reviews)

  • Great place to learn and get your foot in the door, flexible (in 4 reviews)

Cons
  • They state to care about patients but they really don't (in 10 reviews)

  • Upper management does not value their employee (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Billing Clerk &PCC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Clerk in Santa Clara, CA
    Current Employee - Billing Clerk in Santa Clara, CA
    Doesn't Recommend

    I have been working at Western Dental Services full-time (More than a year)

    Pros

    They provide a lot of experience to your resume in a little bit of time working there

    Cons

    A lot of managing changing, front staff changes due to not proper training from the begging of your work. Upper management fights a lot about over time but theres times were they make you work extra. Complains about patients due to not proper since the beginning.

    Advice to Management

    Care about your employees not just your money


  2. Helpful (3)

    "Patient care coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Coordinator in Santa Clara, CA
    Current Employee - Patient Care Coordinator in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Dental Services full-time (More than 3 years)

    Pros

    Following up on patients for payments and appointments. The billing department and call center department are definitely on top of that.

    Cons

    You're not just a patient care coordinator you're also a receptionist, the billing department, insurance, grievance/Patient relation department..

    Advice to Management

    Offer more to employees that are taking in more task and has more knowledge of everything in the company/office rather than paying more to employees that have degrees but have no patience, customer service and take time to pick up on their job duties..

    Western Dental Services Response

    Jul 5, 2016

    Hello - Thank you for taking the time to write us a review. We take each review very seriously and will be sure yours is shared with our management team. We look forward to receiving your future ... More



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