Western Exterminator Company Reviews

Updated Jun 6, 2021

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Found 38 of over 38 reviews

3.3
46%
Recommend to a Friend
59%
Approve of CEO
Western Exterminator Company President Michael Katz (no image)
Michael Katz
12 Ratings
  1. 5.0
    Current Employee, more than 1 year

    Enjoyable place to work.

    May 4, 2021 - ISR- Inside Sales Representative in Anaheim, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to work and learn the business of pest control.

    Cons

    would like more training and education on pest control.

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  2. 3.0
    Current Employee, more than 3 years

    It's a Big Company

    Jun 6, 2021 - Pest Control Technician in Boise, ID
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Big company with lots of benefits such as health insurance and 401k. A lot of potential to grow with the company as well.

    Cons

    Overworked and underpaid. Not a great job for someone with a family. Just as with most large corporations you're easily expendable.

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  3. 5.0
    Current Employee

    It was a great company to work for

    Feb 13, 2021 - Pest Control Service Specialist in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It was a great company

    Cons

    Its sad to see the changes

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    1 person found this review helpful
  4. 2.0
    Current Employee

    If your desperate

    Mar 4, 2021 - Customer Service Representative in Vancouver, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    OT in the summers, cool coworkers

    Cons

    Management doesn’t seem to know what’s doing on sometimes changes without proper notice or communication. Nothings consistent (which isn’t bad depending on the person) Techs managers are rude however the Technicians themselves are pretty cool.

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  5. 5.0
    Former Employee

    NA

    Oct 23, 2020 - Customer Service Representative in Vancouver, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very welcoming work environment and amazing management

    Cons

    It could use more thorough and specified training for the expectations they have for employees

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  6. 5.0
    Current Employee, more than 10 years

    27 year colleague

    Jan 23, 2020 - Operations Manager in Coquille, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There are many opportunities to grow personally and from a business perspective.

    Cons

    The work can be challenging. If you're up for a challenge then this may be the right place for you.

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  7. 3.0
    Former Employee, more than 10 years

    Long time employee

    Jan 14, 2020 - Operations Manager in Santa Ana, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of work to do. Every day someone would call out sick and your work load increases.

    Cons

    As a manager I can tell you there were never enough hours in the day to finish my work.

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  8. 1.0
    Former Employee, more than 3 years

    Great Pay, Bad Company Culture

    Jan 17, 2020 - Residential Sales Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay was outstanding, great benefits, company vehicle.

    Cons

    Worst company culture I’ve ever experienced. I was yelled at cussed at, witnessed sexism, etc. Culture is that of a good old boys club. Most employees are very unhappy and want to leave they just can’t leave because of the money. I left to take a job for less money, but had great company culture and treats employees with respect and value.

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    2 people found this review helpful
  9. 1.0
    Former Employee, more than 3 years

    Poorly managed mess

    Nov 5, 2018 - Rout Tech in Sacramento, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Got to take the truck home, some of the other Techs were cool.

    Cons

    Entire management team was replaced or quit within my first year and a half, and replaced with even worse managers that are afraid to get their hands dirty, at least the management before would actually do rout work and help out when we were short staffed, but not the current mgmt, they just make calls and send emails. And speaking of short staffed, they have a high turnover rate, so there is never enough bodies to help out and cover for time off. Summer hrs are long and brutal, and the pay system is complicated and set up to screw the Techs out of money more and more over time. I hear stories about the good old days before Rentokil bought the company and turned it into the corporate mess it is now, and believe that they were a better company when they were family owned. One of the most frustrating parts of the job was the poor communication from the CSR's down in Anaheim (who also had a high turnover), most of them were not very bright, nor did they really care about the Tech's scheduling needs. Last but not least, Rentokil put a tempermental snarky little British guy in charge of the whole area who instills fear and loathing in the management team.

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    2 people found this review helpful
  10. 3.0
    Former Employee

    Not the Family any longer

    Nov 6, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company vehicle 401K match possible bonus

    Cons

    The culture changed from a great place to work when it was a family business to a non caring corporate machine. The new company Rentokil talks up culture but no one in the management team has a concept of what the culture was like in the past. the colleagues are just a number now I can't tell you how many want to leave as soon as they get another opportunity

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    1 person found this review helpful
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