Western Governors University Reviews

Updated Jul 2, 2020

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3.6
69%
Recommend to a Friend
74%
Approve of CEO
Western Governors University President Scott D. Pulsipher
Scott D. Pulsipher
257 Ratings
Pros
Cons
  • "Mentors are evaluated on stats (KPI) and SLA's that are widely out of their control(in 52 reviews)

  • "Cannot work from home when we are an online university(in 39 reviews)

More Pros and Cons
  1. Featured Review
    COVID-19
    Helpful (1)

    "Best organization that I've worked at so far"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Program Mentor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Governors University full-time

    Pros

    Organization and leadership seems to truly care about its employees (Scott/CEO is especially great! His wisdom and advice during meetings are insightful and caring, he truly does care about his employees and the students attached to WGU).. WGU's response to COVID19 for employees and students was evidence of that. -WFH is wonderful -Mission and everyday efforts makes a true impact to our communities. Being able to help people change their lives is pretty awesome! -I've learned culture means everything as an employee for an org. Not culture from what they say, but what they DO, and so far WGU has proven to have an outstanding culture through their actions. I'm a fairly new employee, and I've been reviewing a lot of the feedback on here prior to my employment to now. I'm not quite sure why there is such a drastic difference in experience from mine vs some others. Perhaps I am lucky on where I landed within WGU? Maybe issues will be revealed later (I will update this feedback if they do) or maybe they were problem employees but now with a vendetta? I only know about my own experience with WGU and in my opinion, in comparison of where I've worked in several large organizations prior to WGU, I can that this is easily the best place that I've worked for thus so far. I've already turned down roles making $20k + more a year strictly because of how much I value my role at WGU and being able to WFH. IF you're concerned as I am/was from reviewing the feedback on here, remember that there are two sides to every story.

    Cons

    Mentor SLA's and KPIs are my biggest concern with WGU at this moment. Mentors are evaluated on stats (KPI) and SLA's that are widely out of their control. I hope WGU revamps this as it seems like the current KPI's were introduced without knowing of how to measure a PM's performance. Because mentors performance are determined by their students success (or failure), it means that a PM's evaluation seems to be based off of luck (if you're lucky to have a good batch of successful students/unlucky with a batch of poor students), WGU could be potentially losing a great employee or keeping a toxic/poor employee simply because of the luck factor stemming from improperly measuring PMs performance. I am hoping for advancement opportunities at WGU. Judging by my own experience, I haven't been asked anything about my future ambitions within WGU, which is surprising because I'm wanting to grow & develop within WGU. I'm hoping that the feedback that I've read from others regarding movement within WGU is no longer valid, but right now, I'm not sure. I will update this review as time goes on to share any new insights.

    Continue reading

    Western Governors University Response

    June 24, 2020People & Talent

    Thank you for your well-thought-out and detailed review! We are very happy that you are here with us and would love to hear more about your thoughts and how we can improve at people@wgu.edu. Your insight is essential to us as an organization so we can continue learning and figuring out areas of improvement for all our employees. We could not be where we are today without our amazing team! Thank you again.

  2. "I finally have my dream job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Acquisition Partner in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Governors University full-time for more than 5 years

    Pros

    WGU is everything you would want in a company. People are valued above all else. I've worked here for almost 6 years and my passion for my job and for how we change peoples lives for the better grows stronger every day.

    Cons

    I have absolutely NO complaints.

    Continue reading
  3. "Fairly nice place to work."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Program Mentor in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Governors University full-time for more than 3 years

    Pros

    Work from home and so no commute or having to purchase specific work clothes.

    Cons

    Low salary for level of education and amount of work especially after normal business hours. No tuition reimbursement so if you already have a masters you are stuck in water unless you pay and go to another university.

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  4. "Nice enough"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Aid Counselor in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Governors University full-time for less than a year

    Pros

    Nice to work from home, good benefits and plenty of perks , very flexible

    Cons

    Ran like a business Not a school . Never slow any slow time.

  5. "Nice people, some jobs are flexible, low pay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Program Development 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Western Governors University full-time

    Pros

    Supportive co-workers, culture that values flexibility, very good benefits

    Cons

    Pay is low for the national average, workload can be very erratic

  6. "Don't believe the 5 star reviews"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Course Instructor in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Governors University full-time for more than a year

    Pros

    You get to work from home in your pajamas.

    Cons

    If you notice all of the 5 star reviews say exactly the same thing. WGU has people coming in here to say the same positive things over and over again it is essentially an echo chamber for positivity while hiding the negative things about the institution. Most negative reviews are deleted after a short period of time.

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  7. "Good place to work"

    4.0
    Former Employee - Enrollment Counselor in Salt Lake City, UT

    I worked at Western Governors University full-time for more than 3 years

    Pros

    I really liked working there

    Cons

    Not much share for this

  8. COVID-19

    "Exceptional Organization"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Recruiter in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Governors University full-time for more than 3 years

    Pros

    The senior leadership team here is great. With COVID, we moved to an online model, and it has gone so smoothly. Our president, Scott Pulsipher has given weekly updates, and prioritized for us to reach out to employees with a personal phone call. We also always keep our eye on the ball , which is the student and employee experience. Changing lives is our goal.

    Cons

    We are always changing and growing, which can be hard for some people. The changes are the usually well thought out and advance the university's mission.

    Continue reading

    Western Governors University Response

    June 24, 2020People & Talent

    Thank you very much for leaving us a review! We hear you, change isn't always easy but we appreciate your understanding and acknowledgment as we continue to constantly improve our internal methods.

  9. "Love it here!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Counselor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Governors University full-time

    Pros

    I get to work from home

    Cons

    Advancement difficult if you are not in SLC

    Western Governors University Response

    June 24, 2020People & Talent

    Thank you so much for taking the time to review us! We would love to hear more feedback about career advancement and ways we can help at people@wgu.edu. This is helpful to us so that we can evaluate any cracks in our system and fix them. Thank you again!

  10. "Great people, tough environment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Project Manager 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Governors University full-time for more than a year

    Pros

    I have worked with some truly wonderful, brilliant, and hard-working people at WGU. If you're interested in furthering your education, the 75% tuition discount is pretty generous.

    Cons

    The environment at WGU is really difficult to manage. Executive Leadership provides very little specificity to their direction/vision, which causes a lot of confusion and rework. Leadership constantly claims to value quality over speed, but shows a lot of hostility toward any timeline changes and sets near impossible deadlines almost exclusively. Priorities change so often that I rarely have the opportunity to complete anything I start. I have heard Leaders actively dismiss employee feedback provided in the Great Places to Work Survey, which was incredible disheartening.

    Western Governors University Response

    June 24, 2020People & Talent

    Thank you very much for taking the time to leave a review! These are important issues you have brought up and we would like to invite you to email people@wgu.edu, if you wish, to go into further detail so that we may fully understand what is going on and how we can address the issues. If not, no worries! We still thank you for your review and hope we are able to resolve your issues.

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