Western Governors University Reviews
71% would recommend to a friend
(1470 total reviews)
Scott D. Pulsipher
81% approve of CEO
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Found 1,470 of over 2K reviews
Updated Nov 29, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great people to work with and being able to work with students reach their goals of going back to school." (in 66 reviews)
- "flexible schedule, amazing teammates, growth opportunities, lots of benefits, fulfilling work" (in 38 reviews)
- "Many managers have only gotten to the position that they are currently in because of the institutions rapid growth." (in 50 reviews)
- "Senior people keep leaving and the salary is too low to attract new people to fill the position." (in 44 reviews)
Ratings by Demographics
This rating reflects the overall rating of Western Governors University and is not affected by filters.
- 5.0FEATURED REVIEWApr 24, 2023Software EngineerCurrent EmployeeSalt Lake City, UT
Pros
Excellent benefits, extremely patient with junior engineers, they genuinely want everyone to succeed.
Cons
Sometimes communication between teams can get a bit hazy but overall management will prioritize accordingly.
- 5.0Oct 26, 2023Program MentorCurrent Employee, less than 1 year
Pros
Great work environment, Team is great, Management is great and really cares.
Cons
I don't have cons. I love this company.
- 5.0Oct 23, 2023Anonymous EmployeeCurrent Employee, more than 5 yearsSalt Lake City, UT
Pros
Your direct leaders do genuinely seem to care about both your personal life and professional life. I am not sure I have worked at or heard of a more accommodating employer. The wages are far in my department and they take concerns about under pay seriously. They are also fairly diverse in all realms of the company both the bottom and the top.
Cons
If you aren't a mentor or a course instructor it can feel like no one above your director knows or cares about you. We get the Steph Curry treatment a lot (slide decks with other department names on it and process explanations that don't apply to us). It can also feel like they are changing just for the sake of change which can get exhausting but at the same time when important things do come up it can take months or years to see any significant movement.
1 - 2.0Oct 30, 2023IT Support SpecialistFormer Employee, less than 1 yearSalt Lake City, UT
Pros
WGU provides decent pay, benefits, perks (free food), and a moderate level of autonomy within the role of IT Service Desk rep. Training is hands-on and much of what is learned is self-taught.
Cons
Ridgid and unclear policies, outdated employee handbook, slow response times from management, siloed information that is up to the reporting manager's discretion, and lack of accountability from upper leadership down through floor management. Decisions can and are made with the expectation that an employee will be able to change at the drop of a dime to satisfy the manager's ideal outcome. Employee's concerns and requests are deflected and disregarded.
3 - 4.0Nov 29, 2023Senior Cloud EngineerFormer Employee, more than 1 yearSalt Lake City, UT
Pros
Good Structured Organization and very Professional
Cons
Pay range is low comparative to other Organizations
- 3.0Sep 5, 2023ManagerFormer Employee, more than 8 yearsSalt Lake City, UT
Pros
Great health benefits. Many jobs are remote. Employees are encouraged to participate in ERG groups.
Cons
Depending on the department you work in, the salary is absolutely terrible for some while it's great for others. We requested a department-wide salary review multiple times, which kept getting rejected by HR/P&T. Most of my immediate leaders were good, but most of the leaders at the Director/VP level are terrible. They have little understanding for the work the front-line employees do, nor do they care to know or show any compassion for employees who are burned out. Leaders at the Director/VP level spend more time seemingly away from their desks with hours of time blocked off as "focus time" EVERY DAY. While they encourage managers to do the same, managers don't have that kind of time available to spend pondering the day's events. Nor is that much time necessary to reflect or strategize for the week. It gives the impression the Director/VP's are far less busy than everyone else and it's incredibly frustrating. They also tend to take credit for the ideas of others rather than attributing it to the correct person/source.
4 - 5.0Nov 16, 2023EvaluatorCurrent Employee, more than 5 yearsSalt Lake City, UT
Pros
Schedule is Flexible, Raises each year
Cons
Lots of changes, asked for increased output regularly - difficult to keep up the pace
- 4.0Nov 5, 2023Student Services SpecialistFormer Employee, more than 1 yearSalt Lake City, UT
Pros
Great overall leadership Great Morales Good work-life balance Tuition discount
Cons
Hard to advance to different departments Low pay for the amount of work Lots of change
1 - 5.0Nov 15, 2023People and TalentCurrent EmployeeSalt Lake City, UT
Pros
Work life Balance is outstanding
Cons
Sometimes it feels like decisions above were done without asking the people it affects
- 2.0Jul 19, 2023Sr Program MentorCurrent Employee, more than 8 years
Pros
Remote, flexibility in schedules, benefits.
Cons
No transparency. We have been told for the past 2 years everything is going well, stay the course. Then the new Sr VP hires in (Feb) and states that we are not fine, but in the red. That sounded the alarm. Many asked are we going to have layoffs? No, we are going to add new programs. Many of us talk and noticed the decline in students due to our caseloads being half as many. Many meetings asking questions about the decrease and no transparency. If you ask serious questions, like what is the strategic plan, what is the plan for migration of old program to new, since there are so many left in it. They turf it and say we will get back to you. Leadership is about protecting the image and gives scripted responses, and telling us to "trust generously" and "engage respectfully." There is no room for a conversation with honesty. The current environment is toxic and there is no trust. There is no advancement. What role you hire into is what you will be. Not the institution I hired into.
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Western Governors University Reviews FAQs
Western Governors University has an overall rating of 3.8 out of 5, based on over 1,510 reviews left anonymously by employees. 71% of employees would recommend working at Western Governors University to a friend and 70% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
71% of Western Governors University employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Western Governors University 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Western Governors University to be career development, culture, benefits and the cons to be senior leadership, management.
