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Western Governors University Reviews
Updated Jan 27, 2023
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Found 1,307 of over 1K reviews
71% Recommend to a Friend
76% Approve of CEO
Found 1,309 of over 1K reviews
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Recommend to a Friend
Approve of CEO
Scott D. Pulsipher
670 Ratings
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Ask a QuestionTop Review Highlights by Sentiment
Pros
- "Great people to work with and being able to work with students reach their goals of going back to school." (in 56 reviews)
- "There are many great coworkers that are in it for the student’s success and are recognized for their hard work." (in 27 reviews)
Cons
- "Many managers have only gotten to the position that they are currently in because of the institutions rapid growth." (in 47 reviews)
- "Senior people keep leaving and the salary is too low to attract new people to fill the position." (in 43 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Western Governors University and is not affected by filters.
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- Current Employee★★★★★
Pros
- A lot of benefits - Most jobs are work from home - If you work in the SLC office you get free lunch
Cons
- The department I worked in (IT service desk) is very "Who you know" based to get promotions - The IT service desk was work from home and is moving away from it - IT service desk is slowly transferring into a call center versus just being IT - WGU will not hire Software Engineers with out a formal degree
- Current Employee, more than 8 years★★★★★
Pros
Work from home, able to flex schedule as needed
Cons
Hiring too many upper management positions, WGU has become a corporation rather than a university and mentors are treated as call center workers rather than faculty. Changes are made without asking for any input from front line faculty. Changes are communicated to faculty at the same time or after students are notified. This makes the faculty look ridiculous because we dont know what is going on.
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Flexible, ethical, positive environment with fantastic leadership
Cons
WGU is a non-profit so pay isn’t very high- but they are very generous in other ways!
Continue reading - Current Employee, more than 1 year★★★★★
Pros
The people at WGU are incredible, great positive work culture, good benefits.
Cons
Can be slow to make big changes a lot of moving parts.
- Former Employee, less than 1 year★★★★★
Poor management and rude coworkers
Jan 21, 2023 - Program MentorRecommendCEO ApprovalBusiness OutlookPros
Somewhat flexible and some colleagues are kind and helpful
Cons
Anytime you reach out to IT or benefits, etc they end up directing you to someone else. Very few are actually helpful and understand anything beyond “their” job. Terrible terrible management and lack of communication among managers.
Continue reading - Current Employee, more than 8 years★★★★★
Union needed
Jan 21, 2023 - MANAGER PROGRAM FACULTY in Salt Lake City, UTRecommendCEO ApprovalBusiness OutlookPros
Remote, dedicated coworkers, flexible hours
Cons
Caseloads keep rising with no cap, pay is low, executive leadership runs it like a coorperation and not an educational institution
- Former Employee★★★★★
Pros
Great benefits, great coworkers if you end up on the right team
Cons
Constant changes that are not well explained or supported, claims to be diverse but doesn't support diversity in employees, good luck being promoted if you aren't straight white and able bodied
- Current Employee★★★★★
Used to love working here
Jan 12, 2023 - Senior Manager in Las Vegas, NVRecommendCEO ApprovalBusiness OutlookPros
Used to be a great place to work
Cons
Lack of support and trust, leader overreacts to vocal minority and micromanages
- Current Employee, more than 5 years★★★★★
Pros
Working remotely from home Pay is livable Latest manager is not a micromanager Caseloads are below 150 at the moment They cancelled unnecessary meetings in December
Cons
Mentoring has become transactional since they isolated us from teaching or course support. There is a lot of talking about access and inclusion but middle management expands while learning resources are not improved or student supports.
Continue reading - Current Employee, more than 5 years★★★★★
Pay and promotion.
Jan 11, 2023 - Course Instructor in Salt Lake City, UTRecommendCEO ApprovalBusiness OutlookPros
Easy job, flexible hours. Can work anytime of the day.
Cons
The pay is not good. With the annual goal setting, they never set you for success. Its very difficult to get a promotion.
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Western Governors University Reviews FAQs
Western Governors University has an overall rating of 3.8 out of 5, based on over 1,343 reviews left anonymously by employees. 71% of employees would recommend working at Western Governors University to a friend and 66% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
71% of Western Governors University employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Western Governors University 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Western Governors University to be culture, coworkers, benefits and the cons to be senior leadership, career development, management.
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