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Western Governors University

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Western Governors University

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Western Governors University Reviews

Updated Jan 27, 2023

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Found 1,307 of over 1K reviews
3.8
71% Recommend to a Friend
Western Governors University President Scott D. Pulsipher
76% Approve of CEO

Found 1,309 of over 1K reviews

3.8
71%
Recommend to a Friend
76%
Approve of CEO
Western Governors University President Scott D. Pulsipher
Scott D. Pulsipher
670 Ratings

What people are saying about Western Governors University

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Asset / Investment Management

1y

an 

Operations Associate

I work in a Rep Services Call Center for an Insurance/ Investment Company. Currently I'm pursuing my MBA at Western Governors University and I plan to get my Series 7 after my MBA so I can get out of the Call Center and advance my career. I'm looking for some advice / guidance/ideas for growth opportunities from here. I'd like to hear about good experiences and bad experiences people have had in this industry, where did you start, how did you grow from there, what licenses do you have, ect.

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1 Comment

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215.8K Members 

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Top Review Highlights by Sentiment

Pros
  • "Flexible Schedule; work from home(in 241 reviews)
  • "The ability to work remote is a great benefit.(in 100 reviews)
  • "Great people to work with and being able to work with students reach their goals of going back to school.(in 56 reviews)
  • "Great culture and they truly believe in it(in 39 reviews)
  • "There are many great coworkers that are in it for the student’s success and are recognized for their hard work.(in 27 reviews)
Cons
  • "Low pay and a lot of work(in 106 reviews)
  • "Poor management and quick to retaliate.(in 56 reviews)
  • "Many managers have only gotten to the position that they are currently in because of the institutions rapid growth.(in 47 reviews)
  • "Senior people keep leaving and the salary is too low to attract new people to fill the position.(in 43 reviews)
  • "Upper management is clueless, reckless, selfish, and greedy.(in 32 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Western Governors University and is not affected by filters.

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  1. 4.0
    Current Employee

    My time at WGU

    Jan 27, 2023 - IT Service Desk Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - A lot of benefits - Most jobs are work from home - If you work in the SLC office you get free lunch

    Cons

    - The department I worked in (IT service desk) is very "Who you know" based to get promotions - The IT service desk was work from home and is moving away from it - IT service desk is slowly transferring into a call center versus just being IT - WGU will not hire Software Engineers with out a formal degree

    Be the first to find this review helpful
  2. 2.0
    Current Employee, more than 8 years

    Too much upper management

    Jan 23, 2023 - Program Mentor II 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home, able to flex schedule as needed

    Cons

    Hiring too many upper management positions, WGU has become a corporation rather than a university and mentors are treated as call center workers rather than faculty. Changes are made without asking for any input from front line faculty. Changes are communicated to faculty at the same time or after students are notified. This makes the faculty look ridiculous because we dont know what is going on.

    Continue reading
    1 person found this review helpful
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  4. 5.0
    Former Employee, more than 3 years

    Outstanding experience

    Jan 22, 2023 - Faculty Evaluator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible, ethical, positive environment with fantastic leadership

    Cons

    WGU is a non-profit so pay isn’t very high- but they are very generous in other ways!

    Continue reading
    Be the first to find this review helpful
  5. 5.0
    Current Employee, more than 1 year

    Great place to work

    Jan 22, 2023 - Anonymous/Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people at WGU are incredible, great positive work culture, good benefits.

    Cons

    Can be slow to make big changes a lot of moving parts.

    Be the first to find this review helpful
  6. 1.0
    Former Employee, less than 1 year

    Poor management and rude coworkers

    Jan 21, 2023 - Program Mentor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Somewhat flexible and some colleagues are kind and helpful

    Cons

    Anytime you reach out to IT or benefits, etc they end up directing you to someone else. Very few are actually helpful and understand anything beyond “their” job. Terrible terrible management and lack of communication among managers.

    Continue reading
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  7. 2.0
    Current Employee, more than 8 years

    Union needed

    Jan 21, 2023 - MANAGER PROGRAM FACULTY in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote, dedicated coworkers, flexible hours

    Cons

    Caseloads keep rising with no cap, pay is low, executive leadership runs it like a coorperation and not an educational institution

    Be the first to find this review helpful
  8. 3.0
    Former Employee

    Not terrible but not great

    Jan 13, 2023 - Enrollment Counselor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, great coworkers if you end up on the right team

    Cons

    Constant changes that are not well explained or supported, claims to be diverse but doesn't support diversity in employees, good luck being promoted if you aren't straight white and able bodied

    Be the first to find this review helpful
  9. 3.0
    Current Employee

    Used to love working here

    Jan 12, 2023 - Senior Manager in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Used to be a great place to work

    Cons

    Lack of support and trust, leader overreacts to vocal minority and micromanages

    1 person found this review helpful
  10. 3.0
    Current Employee, more than 5 years

    Less fun than before

    Jan 11, 2023 - Program Mentor II 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working remotely from home Pay is livable Latest manager is not a micromanager Caseloads are below 150 at the moment They cancelled unnecessary meetings in December

    Cons

    Mentoring has become transactional since they isolated us from teaching or course support. There is a lot of talking about access and inclusion but middle management expands while learning resources are not improved or student supports.

    Continue reading
    1 person found this review helpful
  11. 4.0
    Current Employee, more than 5 years

    Pay and promotion.

    Jan 11, 2023 - Course Instructor in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Easy job, flexible hours. Can work anytime of the day.

    Cons

    The pay is not good. With the annual goal setting, they never set you for success. Its very difficult to get a promotion.

    Continue reading
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Viewing 1 - 10 of 1,309 Reviews
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Western Governors University Reviews FAQs

Western Governors University has an overall rating of 3.8 out of 5, based on over 1,343 reviews left anonymously by employees. 71% of employees would recommend working at Western Governors University to a friend and 66% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Western Governors University employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Western Governors University. This rating has been stable over the past 12 months.

71% of Western Governors University employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Western Governors University 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Western Governors University to be culture, coworkers, benefits and the cons to be senior leadership, career development, management.

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Hi there and thank you for taking the time to learn more about us! Here at WGU, we believe that talent is universal—even if opportunity...More

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Company Updates

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Western Governors University

14 days ago

Company News
The recent article by WGU's President, Scott Pulsipher, in Forbes highlights three key ways that higher education can flip the script on value. By focusing on competency-based education, personalized learning, and innovative pricing models, we are working to ensure that our students receive an education that is tailored to their needs and goals, and that they can afford.
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3 Ways Higher Education Can Flip the Script on Value
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Western Governors University

38 days ago

Diversity and Inclusion
Did you know that 25% of WGU employees are involved in an Employee Resource Group (ERG)? Our 11 different groups help foster a safe community for employees to connect, learn, and grow together. Here are just a few ways our ERGs made an impact in 2022: - Hosted more than 100 annual commemorative events and activities - Added Land Acknowledgements to our commencements and 25th-anniversary events - Creating training for People Leaders on non-apparent disabilities - Worked with WGU Benefits to secure pay differentials for National Guard Reservists and Guardsmen. Revised DE&I new employee orientation to include military presence. Assisted WGU commencement planners with military and veteran outreach for graduates - Influenced #StopAsianhateday, Afghanistan and Ukraine conflict messages and resources - Offered WGU-wide Pronoun Training - Worked with WGU Benefits to enhance options for gender affirmation
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Glassdoor has 1,343 Western Governors University reviews submitted anonymously by Western Governors University employees. Read employee reviews and ratings on Glassdoor to decide if Western Governors University is right for you.