Western Union Reviews | Glassdoor

Western Union Reviews

Updated March 23, 2019
918 reviews

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3.2
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Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
458 Ratings

Employee Reviews

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Pros
  • "Salary; good team; work life balance" (in 88 reviews)

  • "Good benefits like tuition reimbursement" (in 54 reviews)

Cons
More Pros and Cons

  1. "Sr. Engineer Tester"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer Tester in Englewood, CO
    Current Employee - Senior Engineer Tester in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Very good working environment, would recommend it

    Cons

    None that i can think of

    Western Union Response

    Nov 30, 2018 – Company Representative

    We love to hear you'd recommend WU as an employer! #WOOTWU! Thanks for all that you do on our engineering team, keep up the great work.


  2. Helpful (1)

    "Compliance leadership needs to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager
    Former Employee - Senior Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Western Union full-time (More than 10 years)

    Pros

    flexible environment for some, business serves a sector that needs serving, benefits and pay is fair

    Cons

    management needs to support employees, promotions are made by who you know, do more with less, reward for good work is more work

    Advice to Management

    focus on becoming an employer of choice, change the culture to one of supporting employees, the reward for good work should never be more work, it should be more challenging work.

  3. Helpful (10)

    "Compliance dept is not employee friendly!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Englewood, CO
    Former Employee - Analyst in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Western Union full-time (More than 3 years)

    Pros

    Flexible work schedule, generous time off, and decent pay

    Cons

    Employees are not valued. Supervisors and Managers have no experience dealing with people. Turn over rate is very high. Employees are just a number in this micromanaged Compliance department.

    Advice to Management

    Stop wasting money on WU WAY...micromanement is not the way to motivate employees to help WU succeed.

    Western Union Response

    Mar 18, 2019 – Company Representative

    We are very disappointed to hear of your perspective. At WU, we take employee feedback seriously and work hard to create a culture in which all members of our global team receive the proper guidance... More


  4. Helpful (1)

    "Global Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Operations Manager in Denver, CO
    Current Employee - Global Operations Manager in Denver, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Western Union full-time (More than 3 years)

    Pros

    Good Pay, Always different,

    Cons

    Yearly Layoffs, Disorganized Management,

    Advice to Management

    Work Harder to retain Talent versus not working with HR.

    Western Union Response

    Mar 18, 2019 – Company Representative

    Thank you for making time to leave a review. Given our globally-minded nature, we’re constantly reviewing key considerations for where our jobs should be located and the demand for the roles we need... More


  5. "Sr accountant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexibility, friendly, decent benefits, great culture

    Cons

    Difficult to grow professionally, opportunities given without opening up to the team

    Advice to Management

    Help your employees grow professionally by providinf opportunities and mentoring

    Western Union Response

    Feb 25, 2019 – Company Representative

    We are disappointed to hear of your comments regarding career growth on our team. We work hard to look for and create opportunities for education and professional growth for each member of our WU... More


  6. Helpful (7)

    "Clique Compliance Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Denver, CO
    Former Employee - Senior Analyst in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Western Union full-time (More than a year)

    Pros

    Flexible work schedule, generous time off, managers that never talk to you

    Cons

    From the director to the managers, once you start your first day you'll notice that there is a clique environment and if you don't fit in right away, good luck for the rest of your tenure. There are so many managers in Compliance there is a lot of meetings with no production as everyone has a differing opinion. Looking at prior reviews you can tell that there is culture at the WU Compliance department that is not healthy and therefore they have a hard time finding and retaining talent. Hear often times that they give new employees higher salaries than loyal employees that have stayed and been promoted with the company. Definitely not a company to work for!

    Western Union Response

    Mar 18, 2019 – Company Representative

    We are sorry to hear of your experience on our team in Denver. We value the hard work and dedication of each member on our team. We strive to create workplaces around the globe where employees are... More


  7. Helpful (7)

    "Not always secure place to work"

    StarStarStarStarStar
    Former Employee - Director
    Former Employee - Director
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than 8 years)

    Pros

    Great location, managers are typically flexible with work/life balance, salaries are descent and competitive, good camaraderie among employees.

    Cons

    Company motto is "cut, cut cut", rather than working smart.

    The company goes through a company wide lay off every year - at least for the past several years it has been this way. This impacts morale and employees are always whispering around the water cooler about when the next lay off is (a hostile atmosphere) The company wants to change for the better but struggles with it.

    VP level and above is very much a good old boys network. Instead of hiring competent leaders, they place someone from their inner circle in the role.

    Western Union Response

    Jan 22, 2019 – Company Representative

    Thank you for making time to leave a review. Although we are pleased to see so many awesome Pros listed (and we agree!), we are very disappointed to hear you wouldn’t recommend WU. We take all... More

  8. "Miami Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Western Union full-time (More than 3 years)

    Pros

    It is a great place to work for experience and corporate culture. Has a diverse office staff and friendly environment Training never stops and always in the loop of all things in the company. Lots of benefits and perks.

    Cons

    One person with some power was toxic to the office. If you have to deal with that person than you will be fine.

    Advice to Management

    Please get rid of the person that is toxic to the office if you wish to keep better employees and a healthier mental environment for everyone.

    Western Union Response

    Feb 25, 2019 – Company Representative

    We're happy to hear of the pros you have listed! There is no greater compliment than knowing our employees would recommend us as an employer. If you'd like to share more information confidentially... More


  9. "Great place to work"

    StarStarStarStarStar
    Current Employee - Compliance Manager
    Current Employee - Compliance Manager

    I have been working at Western Union full-time

    Pros

    The company is always looking to improve.

    Cons

    Employees are second to company efficiency.

    Western Union Response

    Jan 16, 2019 – Company Representative

    We’re happy to see you note our constant desire to promote positive change and improvements as a pro! We care about each employee and are dedicated to learning from the feedback we receive. We... More


  10. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in Denver, CO
    Current Employee - Specialist in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Very strong org on employee Recognition programs .

    Cons

    Cons really depend on which area you are and might be hard to pin point in general.

    Western Union Response

    Jan 16, 2019 – Company Representative

    Love the pro you listed! At WU, we expect the best from our employees and reward them accordingly! We also value the feedback from our employees and empower our team to share their ideas and concerns... More