Western Union Reviews | Glassdoor

Western Union Reviews

Updated April 25, 2017
600 reviews

Filter

Filter

Full-time Part-time

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
289 Ratings

600 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Changing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    The Purpose of moving money for better is real at WU. The good the company does is amazing, often overlooked. New focus on wuway gives all employees hope for the future.

    Cons

    Too much bureaucracy and non-value add work mainly driven by finance and legal. Can be passive aggressive, vp's complain without offering solutions.

    Advice to Management

    Move faster on culture and change, get managers out that are not aligned. Focus on the customer.

    Western Union Response

    Feb 27, 2017 – Manager, Community Engagement

    Thanks for the feedback. We agree that the company is going through an exciting period of change and rapid digitization. We are interested in continuing to drive down bureaucracy wherever there is ... More


  2. "Employment review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist in Englewood, CO
    Current Employee - Senior Specialist in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    WU is an amazing company work for. The salary is decent, the people are hard working, and the flexibility makes it an easy work life balance.

    Cons

    The work can be challenging but with time it becomes easier.


  3. "engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Charlotte, NC
    Former Employee - Engineer in Charlotte, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than 3 years)

    Pros

    first class equipment. wide variety of knowledge

    Cons

    laid back management. worst change windows


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Constantly changing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Englewood, CO
    Former Employee - Director in Englewood, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Western Union (More than 5 years)

    Pros

    Good work life balance, good rewards and a company with a social concience

    Cons

    Constant change, very US centric ethos

    Advice to Management

    Listen and allow global team to develop


  6. "Know your Competitive Advantage ."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Francisco, CA
    Current Employee - Senior Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than 10 years)

    Pros

    Omnipresence across the world and helping people to move money for better.

    Cons

    Laid back work environment ,no challenges and most of the employees are disengaged. Middle level executive/management have no idea on what they are doing and how to keep their employees motivated .

    Advice to Management

    Drive operational efficiency ,cut down your silos & too much duplication across the company which delays things & draining operational cost.Headless IT Strategy changing every year and no clue where to focus . Focus where your competitive advantage rather than wasting your time to grow all over the place especially when the retail is shrinking and moving to digital economy all over the world.
    Right now you are surviving on a global presence , less competitive choice for the customer and large outreach in under developed /developing countries . If you don’t focus on your poor customer service and operational efficiency , It’s matter of years you will be one among the non-existent companies.


  7. Helpful (2)

    "Professionalism is lacking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO
    Recommends
    Disapproves of CEO

    I have been working at Western Union full-time

    Pros

    Benefits are good. Nice PTO, flexibility, work life balance (depending on your manager)

    Cons

    Too much emotion with leadership and they are all over the place with their direction, no alignment from top down.. No where to grow, or encouragement to grow your career.

    Advice to Management

    Encourage your employees, strive for a real culture and not a fake one. Get away from the drama and emotion. Be logical and PROFESSIONAL.

    Western Union Response

    Mar 21, 2017 – Manager, Community Engagement

    Thank you for the feedback! We are sorry that your experience with leadership on your team seems to be less than ideal. We're very excited by the positive reception that our leadership development ... More


  8. Helpful (2)

    "Exercise Caution."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Denver, CO
    Current Employee - Director in Denver, CO
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than 3 years)

    Pros

    The opportunity to work with international colleagues while based in Colorado. Stock throws off a routine dividend if you're equity eligible.

    Cons

    Year over year headcount reductions to manage to budget. No leadership focus or long term strategic plan. This is the definition of putting lipstick on a pig. Don't be fooled, perception is king here with little substance. There hasn't been a Chief of HR for almost a year, if that doesn't say something about their commitment to people, an 80% pay out on bonuses, when the streets expectations were met, should.

    Advice to Management

    All signs point to acquisition, if you aren't already shopping the company to private equity, speed up the talks and sell to the highest bidder. There's no long term viability under the current business model.

    Western Union Response

    Mar 21, 2017 – Manager, Community Engagement

    Thanks for your review! Working with colleagues in over 50 countries globally is definitely a valuable experience. Western Union (WU) is expanding its digital offerings globally, and the ... More


  9. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Englewood, CO
    Current Employee - Analyst in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    great company to work for

    Cons

    flexibility is big plus to have balance

    Advice to Management

    none

    Western Union Response

    Feb 27, 2017 – Manager, Community Engagement

    Thanks for your review!


  10. "Decent place to work for flexible schedule"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Francisco, CA
    Current Employee - Product Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Work remotely and from home

    Cons

    Salary, bonuses, promotions, legacy systems, C suite management out of touch with reality within company and industry, off shore talent, bureacracy

    Advice to Management

    Reinvigorate C suite and senior management with younger talent who are more in touch with your core customers.


  11. "Stable business leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Englewood, CO
    Current Employee - Analyst in Englewood, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    Salary, work from home, jeans, location.

    Cons

    Decentralized, old fashioned, stagnant, slow

    Western Union Response

    Feb 27, 2017 – Manager, Community Engagement

    Thanks for leaving a review. We agree with the pros you have identified, and will continue to work to address your concerns. We are actually very excited by the rapid expansion of some of our ... More


Showing 600 of 623 reviews
Reset Filters