Western Union Reviews | Glassdoor

Western Union Reviews

Updated July 18, 2018
820 reviews

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3.3
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
416 Ratings

820 Employee Reviews

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Pros
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More Pros and Cons

  1. "Senior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is one of the most successful, most recognized company in the world to work for. Salary and bonuses are well above average, healthcare is affordable, employees are enjoyable to work with an it feels good to make a difference in millions of lives all across the globe. Hickmet Ersek is passionate about making a difference and it shows.

    Cons

    Need to (first) work on departmental job training and quality of work instead of making production numbers a first priority.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than 3 years)

    Pros

    Management was great, lots of company perks.

    Cons

    Pay not always based on performance.

    Advice to Management

    Hold all employees to the same standard.

  3. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union full-time

    Pros

    Good environment people care about doing the right thing.

    Cons

    Shutting down in huge debt and major competition


  4. "Flexible and growing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 10 years)

    Pros

    - Extremely flexible as long as you are getting your work done you are free to set your own hours
    - Good bonus structure
    - Ability to work remotely

    Cons

    - Not as many opportunities for remote employees


  5. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Englewood, CO
    Current Employee - Director in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 10 years)

    Pros

    Good company, purpose driven. Really enjoy the work!

    Cons

    None. Great company and really like working there.


  6. Helpful (2)

    "Digital leads the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Union full-time

    Pros

    Interesting work if you work in Digital as it leads the future of the company

    Cons

    Company can be very bureaucratic for a relatively small size global workforce


  7. Helpful (3)

    "Developing anything is chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    - Global company
    - Sometimes you get to travel (very rare and now with the new policy more like "never")
    - You learn how a 160 company looks like from the inside
    - There's new people trying to remediate the technical debt

    Cons

    No life balance AT ALL. You need to have calls to reach out to different teams in different time zones if you ever dream of achieving something. If not, you will get the silence treatment by email (you will be ignored)
    - Extra hours are not payed.
    - Business trips are now only for VP and above. Rest will be reviewed and reviewed until it gets declined.
    - Zero formal KT. You rely on someone to give you an overview and then you need to manage.
    - Core and environment are always failing for multiple reasons and no one owns their end.
    - For many years the company payed a lot of many to outsource everything that had to do with IT and Development without any control.
    I suspect that there was corruption involved because now, that while they are removing the vendors no documentation is found, the quality of code is very poor and all of a sudden the company is running out of money and need to reduce expenses. Did no one control the deliverables?
    - Business is run by crazy egomaniac people that are blind and don't want to see how bad the company is. So they ask for results, launches and delivery with unrealistic dates. Roadmaps from hell.
    Not sure if managers that know this are too scared to show them the terrible bad shape of the infrastructure.
    Prod downtimes where the root cause is never found and a lot of intermittences that force every team to join calls at late night to fix something that needs some serious revamp.

    Advice to Management

    We need to revamp the infrastructure.
    Business: STOP TRYING TO PUSH LAUNCHES AT ANY COST. YOU ARE BURNING US AND TALENT IS LEAVING THE COMPANY.
    Reinstate the old travel policy. When people get together good things happen.

  8. Helpful (1)

    "Sr QA Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Good management and career progress

    Cons

    None that i can think of


  9. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Western Union full-time

    Pros

    Going through change and Transformation.

    Cons

    Frequent leadership changes & Lack of stratergy


  10. "Manager, IT Delivery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits good benefits good benefits good benefits

    Cons

    Self service for booking tickets, etc


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