Western Union Reviews | Glassdoor

Western Union Reviews

Updated January 17, 2019
885 reviews

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3.2
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
446 Ratings

Employee Reviews

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Pros
  • "Salary; good team; work life balance" (in 86 reviews)

  • "Good benefits like tuition reimbursement" (in 54 reviews)

Cons
More Pros and Cons

  1. "Sr. Engineer Tester"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer Tester in Englewood, CO
    Current Employee - Senior Engineer Tester in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Very good working environment, would recommend it

    Cons

    None that i can think of

    Western Union Response

    Nov 30, 2018 – Company Representative

    We love to hear you'd recommend WU as an employer! #WOOTWU! Thanks for all that you do on our engineering team, keep up the great work.


  2. "Miami Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Western Union full-time (More than 3 years)

    Pros

    It is a great place to work for experience and corporate culture. Has a diverse office staff and friendly environment Training never stops and always in the loop of all things in the company. Lots of benefits and perks.

    Cons

    One person with some power was toxic to the office. If you have to deal with that person than you will be fine.

    Advice to Management

    Please get rid of the person that is toxic to the office if you wish to keep better employees and a healthier mental environment for everyone.

  3. "Not always secure place to work"

    StarStarStarStarStar
    Former Employee - Director
    Former Employee - Director
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than 8 years)

    Pros

    Great location, managers are typically flexible with work/life balance, salaries are descent and competitive, good camaraderie among employees.

    Cons

    Company motto is "cut, cut cut", rather than working smart.

    The company goes through a company wide lay off every year - at least for the past several years it has been this way. This impacts morale and employees are always whispering around the water cooler about when the next lay off is (a hostile atmosphere) The company wants to change for the better but struggles with it.

    VP level and above is very much a good old boys network. Instead of hiring competent leaders, they place someone from their inner circle in the role.


  4. "Great place to work"

    StarStarStarStarStar
    Current Employee - Compliance Manager
    Current Employee - Compliance Manager

    I have been working at Western Union full-time

    Pros

    The company is always looking to improve.

    Cons

    Employees are second to company efficiency.

    Western Union Response

    Jan 16, 2019 – Company Representative

    We’re happy to see you note our constant desire to promote positive change and improvements as a pro! We care about each employee and are dedicated to learning from the feedback we receive. We... More


  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in Denver, CO
    Current Employee - Specialist in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Very strong org on employee Recognition programs .

    Cons

    Cons really depend on which area you are and might be hard to pin point in general.

    Western Union Response

    Jan 16, 2019 – Company Representative

    Love the pro you listed! At WU, we expect the best from our employees and reward them accordingly! We also value the feedback from our employees and empower our team to share their ideas and concerns... More


  6. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good working environment, all employees have worked for a long time and happy about their job. Good work and life balance

    Cons

    Not very dynamic vibe, kind of old school

    Western Union Response

    Jan 16, 2019 – Company Representative

    Thanks for sharing! We are happy to see you list our work-life balance as a pro. If you wish to share more detailed feedback about your internship at WU, please email us at careers@westernunion.com.


  7. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time

    Pros

    Good benefits and work environment

    Cons

    No cons that I can think of

    Western Union Response

    Jan 16, 2019 – Company Representative

    We're happy to hear about your positive experience on our team! Thank you for recommending us as an employer! There is no greater compliment than having our employees' stamp of approval. #WinForWU... More

  8. Helpful (1)

    "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    You can do as you please

    Cons

    Poor management
    No company morale
    Poor work environment with no resolutions

    Advice to Management

    Hire people that know what they are doing. Gain structure


  9. "Good Heritage... Future Unknown"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Western Union full-time

    Pros

    [Business Solutions division] Well-intentioned people for the most part. Great brand. Big plans.

    Cons

    [Business Solutions division] Senior executives tend to micro-manage the organization. Challenged to execute ambitious plans. Inappropriate revenue pressure to the field.

    Advice to Management

    [Business Solutions division] Appreciate the vision for growth but it's equally important to be able to execute as a TEAM. Trust your people, especially the new ones brought in to deliver change.

    Western Union Response

    Jan 16, 2019 – Company Representative

    We appreciate hearing your perspective of working on our Business Solutions team. Being a global company, we certainly emphasize collaboration and communication across the organization to help... More


  10. Helpful (2)

    "Outdated culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Englewood, CO
    Current Employee - Administrative in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Decent benefits, global, been around for 160 years

    Cons

    extremely hierarchical, weak managers, very political

    Advice to Management

    Embrace younger generations, focus on customers - internal and external, kill bureaucracy and extreme matrix.