Western Union Reviews | Glassdoor

Western Union Reviews

Updated February 24, 2017
571 reviews

Filter

Filter

Full-time Part-time

3.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
270 Ratings

571 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. Featured Review

    "Committed to leading a global industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    I've found that "moving money for better" is much more than your average tagline here. I love knowing that our core business makes a very tangible difference in people's lives all over the world. I also really enjoy the team I work with. WU has employees in over 50 countries (and does business in 200+), so thinking globally is a must. Also, after a few attempts, I feel like WU is now seeing some real traction from its heavy investments in technology and compliance capabilities. The legacy of innovation to stay not only relevant, but a market leader is impressive. Nice benefits as well (maternity/parental/military leave, etc.). Fairly casual culture, while still very performance focused.

    Cons

    Being a global company is a two edged sword at times. Pretty much anything you read about in the global news, impacts our business in some way. Sometimes positively (e.g. surging economies in some countries), and sometimes negatively (e.g. a soft oil market at the moment). Also, since the company is currently rapidly expanding its digital/mobile money transfer and payments strategy, there are lots of things that are still being figured out. Lot's of ambiguity at times as WU charts its course in fintech. Again some people thrive in that environment, but it's not for everyone.

    Advice to Management

    Continue to drive digital innovation, and try to be as transparent as possible about course adjustments in business and organizational strategy.

    Western Union Response

    Feb 17, 2017 – Manager, Community Engagement

    Thanks for taking the time to leave a review! Great input.


  2. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Englewood, CO
    Current Employee - Analyst in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    great company to work for

    Cons

    flexibility is big plus to have balance

    Advice to Management

    none


  3. "Changing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    The Purpose of moving money for better is real at WU. The good the company does is amazing, often overlooked. New focus on wuway gives all employees hope for the future.

    Cons

    Too much bureaucracy and non-value add work mainly driven by finance and legal. Can be passive aggressive, vp's complain without offering solutions.

    Advice to Management

    Move faster on culture and change, get managers out that are not aligned. Focus on the customer.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Continuing to Evolve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time

    Pros

    WU has begun to pick up steam in its evolution from a brick and mortar financial services company...to a true FinTech (Financial Technology) enterprise. I've personally seen several changes that give me a lot of confidence for the future of this company. Everything from making the right investments in technology and platforms, to aligning leadership and talent in the best way to facilitate agility. This is a proud company that takes its commitment to our vision of "Moving Money for Better" very seriously.

    Cons

    While change has been speeding up...it could still come faster. Also, we have mounting market pressure and need to balance investment with the ability to meet Wall Street's expectations.

    Advice to Management

    Continue to make the right strategic moves. Be more aggressive with investment and don't be afraid of change. Continue to do what it takes to move the company toward a FinTech culture.


  6. "Very good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time

    Pros

    diversity, different cultures around the world

    Cons

    they need more people to work properly.

    Advice to Management

    Stop cutting positions. People are you most valuable asset!

    Western Union Response

    Feb 17, 2017 – Manager, Community Engagement

    Thanks for your review. We agree that diversity is big part of what makes WU what it is (from both a consumer and employee perspective). We definitely agree that the people who work here are the most ... More


  7. "Stable business leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Englewood, CO
    Current Employee - Analyst in Englewood, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    Salary, work from home, jeans, location.

    Cons

    Decentralized, old fashioned, stagnant, slow


  8. "Great company, great culture, love the diversity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    I work in in the corporate headquarters in Colorado and it has quickly become on of my favorite companies to work for. The company culture is better than most, they don't talk about diversity, they just do it. I can have a phone call or meeting with people from 50 countries all in one morning and that's a normal morning. The company is making great strides towards new technology for the employees and they are great benefits including competitive PTO and healthcare.

    Cons

    As large and old as this company is there is some definite bureaucracy you have to deal with in order to get things moving forward, but that is said for any company of more than a few hundred employees. Don't expect to move mountains without a lot of other people involved and a very long time frame. We have had some recent large regulatory issues that have been resolved so there is a lot of fear and uncertainty in the company right now, but overall it is still a good place.

    Advice to Management

    Do more to allay the concerns of the employees.


  9. "bonne"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Three Tuns, PA
    Former Employee - Sales in Three Tuns, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    international comapany
    salaire bonne
    confort
    bonne entourage
    Most questions are past experience, compliance related, or behavioural

    Cons

    rotine de travail
    stress
    night shift
    Most questions are past experience, compliance related, or behavioural


  10. "Western Union"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Change Configuration Analyst
    Current Employee - Senior Change Configuration Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    Money and Hours are good

    Cons

    Hard to advance to different positions

    Advice to Management

    None

    Western Union Response

    Feb 17, 2017 – Manager, Community Engagement

    Thanks for leaving a review. We encourage you to visit our jobs site (can be found on our internal WU Life platform, for current employees) and sign up for job alerts aligned with your career ... More


  11. "WU digital...sinking ship"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Western Union full-time

    Pros

    no pros working at digital location

    Cons

    most horrible management you could ever get



Showing 571 of 595 reviews
Reset Filters