Western Union Reviews | Glassdoor

Western Union Reviews

Updated May 24, 2018
786 reviews

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3.3
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
392 Ratings

786 Employee Reviews

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Pros
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More Pros and Cons

  1. "Senior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Englewood, CO
    Current Employee - Senior Analyst in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 3 years)

    Pros

    The perks, colleagues, moving money for better, location, salary and work/home fexibility

    Cons

    Leadership rely on numbers vs quality of work, making team environment less of a focal point which can be a setup for failure.


  2. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Western Union part-time

    Pros

    Healthy work environment and located at a place where commute is not an issue at all

    Cons

    Some time work pressure is really high and should work late nights

    Advice to Management

    it would be better if they arrange Social gathering with families at least twice a year

  3. "Compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Maanager in Denver, CO
    Current Employee - Project Maanager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    Global peers experience is very engaging.

    Cons

    mid level managers are incompetent, but, in control.

    Advice to Management

    don't just downsize.


  4. Helpful (1)

    "Consultant"

    StarStarStarStarStar
    Current Employee - Consultant in Chicago, IL
    Current Employee - Consultant in Chicago, IL

    I have been working at Western Union full-time (More than a year)

    Pros

    Great working environment and great culture.

    Cons

    No cons. Great working environment and great culture.


  5. Helpful (2)

    "People Are Not Held Accountable for not Performing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 10 years)

    Pros

    The company has good benefits and a fairly flexible work schedule.

    Cons

    The company is constantly saying that they 'Pay for Performance' but yet its difficult to reward good employees and employees that are clearly low performers are never dealt with. When employees do fail there are rarely ramifications for it and in some cases, employees that do minimum work are promoted because they were the only internal candidate that applied.

    Advice to Management

    Employees that work hard and put in extra effort and hours need to be recognized for it, the Compliance department in particular seems to be to be too political and employees that have connections/friendships to leadership are promoted before the hard working employees are.


  6. Helpful (5)

    "Below Par on Engineering and Leadership Throughout WU Digital"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Snacks, open office, 401k matching.

    Cons

    Wrong people in management. Recently lots of offshoring, stifling turnaround time on development, sync on requirements or issues, and meetings with India folks became very early in the morning or late at night. Lots of architectural dependencies on multiple systems, causing long turnaround of product launches that can bring huge value to the business. High turnover rate in staff and management. Because of this, you are constantly spending time dealing with new folks who need to be brought up to speed. Big changes with each new management that come in, without preparation ahead for the negative impacts that should be so obvious to any good leader with a brain. So either they don't care, or they are not experienced enough to foresee them. Be prepared to work with developers with no clue on how to keep the code base intact. Lots of bugs discovered during UAT phase, and often a fix breaks something else. No accountability when escalations occur, which means weak individuals stay for a long time, slowly decaying any motivation and good culture that's left out of the org.
    Heavy processes set in place, too many approvals required from various stakeholders before being able to start development or before a launch. The lack of trust is warranted however. So many production bugs found should've been obvious to anyone who knows the business fairly well. Again it's caused by 1) contractors offshore with below average knowledge in the business, 2) product teams are not on the same page in terms of the user experience or prioritization of features. Expect very little before a planned release, something will come up and delay launch.
    Diversity is lacking. Prepare to feel out of place if you are a hard working individual who wants to do the right things. You will work lots of hours doing ad hoc stuff for your manager that's not expected any place else, mostly because other people are not doing their jobs.

    Advice to Management

    Keep the good guys, and get rid of the toxicity. Be transparent and keep the egos out of leadership.


  7. Helpful (1)

    "Digital Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Western Union full-time

    Pros

    Very kind employees! Felt like a family!

    Cons

    A lot of higher management changes and company reorganization (once or twice yearly) so the consistency wasn’t there from the top.

  8. Helpful (2)

    "Sound Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Director in Englewood, CO
    Current Employee - Compliance Director in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 3 years)

    Pros

    Fair wages and benefits
    Looking to change culture - involving management more actively involved with employees through regular communication

    Cons

    Long hours, continues to push more work on people. Makes work life balance difficult at time. Moving headquarters from current location to two different buildings - that are more than a mile apart and separated by major highway.

    Advice to Management

    Managing the WU Way (Lean Management) from a cost only perspective will only work in the short term, not good for long term results.


  9. Helpful (1)

    "Company on the move"

    StarStarStarStarStar
    Current Employee - Individual Contributor in Englewood, CO
    Current Employee - Individual Contributor in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than 10 years)

    Pros

    Always cutting edge technology. I highly recommend this company as first job, 3-5 years tops.

    Cons

    Each year management gets weaker and weaker. Contractors run this company now. 5 year plans have failed each year due to managements limited foresite. limited advancement

    Advice to Management

    Manage people, not SLA's. To many master degrees who only learned to get other people to do their work.


  10. "Middle of the pack"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Applications Architect in Washington, DC
    Former Employee - Senior Applications Architect in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than 8 years)

    Pros

    Work life balance
    Decent resource talent for legacy product company( full time employees)
    Middle of the pack in technology adaptation. Not too bad compared to other product companies

    Cons

    Most of the workforce is contractors and not talented
    Outsourced most of the systems recently
    Still a big footprint of legacy systems in some departments


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