Western Union Reviews | Glassdoor

Western Union Reviews

Updated September 16, 2018
844 reviews

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3.3
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
425 Ratings

844 Employee Reviews

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Pros
  • "Good attempts for work/life balance" (in 84 reviews)

  • "Good benefits like tuition reimbursement" (in 51 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Consultant"

    StarStarStarStarStar
    Current Employee - Consultant in Chicago, IL
    Current Employee - Consultant in Chicago, IL

    I have been working at Western Union full-time (More than a year)

    Pros

    Great working environment and great culture.

    Cons

    No cons. Great working environment and great culture.


  2. "Internal Audit Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internal Audit Intern in Denver, CO
    Current Employee - Internal Audit Intern in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union (Less than a year)

    Pros

    Wonderful working culture with wide exposure to various departments in Western Union.

    Cons

    Uncertain if suggested recommendations to choke points are acted upon by the end user.

  3. Helpful (7)

    "Lot of potential but, a cultural suicide."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Western Union full-time (More than a year)

    Pros

    The potential to learn cross-functionally is immense. Being a 165+ year old heritage, there is a huge ladder to be climbed but, it's one of those opportunities that comes rarely which helps in understanding the complete landscape of the Digital world starting from customer facing applications to the new-generation back end and the heartbeat core of the company.

    Cons

    - Always stressful, political nightmare, bureaucracy of the highest level, culturally going downhill and really fast.
    - There are practically no work hours, 24*7 with the same old work, same features being re-written in different technologies for job security, improper prioritization, PMs just focus on deliverables that will accrue them bonuses at the end of the fiscal year. There is no focus on customer experience, no innovation.

    Advice to Management

    Fix the direction where the company wants to head and hire people who are culturally tolerant in such a vast organization whose one of the pillars is cross-cultural heritage. Do not let you best people go. Fix the culture going downhill and uproot the discrimination that is setting in.


  4. Helpful (2)

    "Great, till you get laid off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Architect in Denver, CO
    Former Employee - Applications Architect in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union full-time (Less than a year)

    Pros

    Big company, big challenges, very nice culture

    Cons

    Lay offs as a budgeting tool, a little archaic.


  5. Helpful (4)

    "IT SUCKED. every manager treated me like crap!!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The free food. And that’s it.

    Cons

    Everything else. Being stuck in back drive thru is so bad.


  6. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Dallas, TX
    Current Employee - Customer Service Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    I work because I love my job

    Cons

    Takes much of your time

    Advice to Management

    Keep up your good doings


  7. "Decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Union full-time

    Pros

    Flexible schedule
    Great team environment

    Cons

    Limited on promoting from within your own team

  8. Helpful (3)

    "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Englewood, CO
    Former Employee - Manager in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Western Union full-time (Less than a year)

    Pros

    -Work life balance is good for now although it is known that leadership in Real Estate/Finance org are old school and not supportive of work life balance. Leaders focused on optics and expect employees at their desk all day , but do not understand (or care) that business needs require meetings away from the desk or calls that are outside of core work hours.
    -Company donates money to many charitable causes
    -Ability to work with people from across the globe

    Cons

    VP and EVP levels do not understand the bunsiness units they lead. Very out of touch with the actual work that their teams peform. There is a new lean or operational efficiency initiative on a monthly basis that eventually fizzles out because VPs do not have the understanding of the work, leadership skills, or vision to impact change.
    VP that instituted practices that were huge roadblocks and antithesis to the WU Way lean principles. Many women in the department felt marginalized due to it being a good old boys club. The environemnt was toxic and diversity was not celebrated. WU C-Suite leaders toute their commitment to diversity, but many departments are all white male dominated and create a work culture that does not promote female or minority advancement or engagement. My department did not have any female leaders and only one minority.

    Advice to Management

    Look at your leaders in departments that have significant turnover. They are driving down engagement, morale, and effectiveness. Rather than practicing true WU Way pribciples, they are simply checking the boxes and fail to inspire.


  9. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than 3 years)

    Pros

    Management was great, lots of company perks.

    Cons

    Pay not always based on performance.

    Advice to Management

    Hold all employees to the same standard.


  10. Helpful (2)

    "IT Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Denver, CO
    Former Employee - IT Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Western Union full-time (More than 8 years)

    Pros

    Flexibility, Location, Some benefits, some co-workers

    Cons

    No vertical growth, Bureaucracy, Digital keeps hiring folks from Symantec who use WU as platform for next step and leave soon, replacements are again from Symantec. Yapping and Stoning all the way. Retail and Digital business operations have a Steel wall between them with no process common.
    - Consistent performers have no way of growth vertically. They are the "churners". Always end up showcasing their performance again and again to changing upper management.
    - Looks like salaries may have improved looking at other reviews, but in my case, they were way below market standard.
    -Some of the middle management directors just need to go, especially in Digital.
    -The amount of effort and money being put in "oomph" factor technologies in Digital could be well used if you get your ducks in row, do some analysis and stick to an Enterprise Layer of technologies, modern or traditional. It's a mix of multi million dollar non-sense right now.

    Advice to Management

    To CEO: I believe you have your mind in right direction, execution is lacking heavily on lower levels. Keep fighting or joining the Crypto world but this is a dying business model what exists today.

    To CIO: Well, welcome to the mess and bureaucracy galore. Get things done in right way or well, join/open some start up as others did.

    To CFO: Good luck bringing out numbers out of the black hole.


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