Western Union Reviews | Glassdoor

Western Union Reviews

Updated March 16, 2017
86 reviews

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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
33 Ratings

86 Employee Reviews

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  1. Helpful (1)

    "Don't Say Nobody Told Me"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Western Union full-time (More than a year)

    Pros

    -Good PTO. 4% 401k match. Immediate vesting.
    -People get to eat and go to school all around the world because of the work WU does.

    Cons

    -Sr. Management: You will seldom hear from your EVP leader. Zero guidance or plans for the future. All these guys care about is the stock price, their own bonuses, EPS and profit margins. No new products, minimal raises, no innovation, no process improvements, no morale improving ideas.

    -Workload: Be prepared to do more with less each passing year. The workload increased as the company continues to downsize and outsource.You will be shamed when you make a mistake but will hear crickets when you do well.

    -Middle management: Many directors and VPs are condescending, arrogant and autocratic rulers. They don’t want to hear your ideas unless they came up with them. They got promoted because they couldn’t go anywhere else and they happened to be the most senior person when the position opened up.

    -Culture: Zero fun. Company doesn’t pay a cent for any team builders, get-togethers or holiday parties.

    Advice to Management

    The C-Suite does not care unless it relates to the stock price.

    Western Union Response

    Mar 13, 2017 – Manager, Community Engagement

    Thanks for taking the time to leave a review. Although we may disagree on whether your individual experience is representative of what most people find working at WU is like, we sincerely regret that ... More


  2. "WU digital...sinking ship"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Western Union full-time

    Pros

    no pros working at digital location

    Cons

    most horrible management you could ever get

    Western Union Response

    Feb 27, 2017 – Manager, Community Engagement

    Thanks for leaving a review. We're sorry you have had a negative experience with WU. Please know we are always looking for specific feedback and ways we can improve. To your concern about leadership ... More


  3. "Best to avoid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Western Union full-time

    Pros

    Decent compensation and benefits, while not overly geneous.

    Cons

    Chaotic, misled, under constant threat, regular reorganizations, low level of management talent


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  5. "Territory manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time

    Pros

    Go entry level and leave asap

    Cons

    Complacency and dinosaur with no future


  6. "Poor long range outlook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Englewood, CO
    Former Employee - Vice President in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union (More than a year)

    Pros

    Great salary and benefits for employees.

    Cons

    Poor fiscal management; uses layoffs as a means to control annual budget shortfalls.

    Western Union Response

    Jan 17, 2017 – Manager, Community Engagement

    Thank you for sharing your feedback. We agree that WU has a lot to offer from a Rewards perspective. We are also very excited about the digital evolution of our business. As WU continues to focus on ... More


  7. Helpful (2)

    "Top heavy and rigid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Littleton, CO
    Current Employee - Anonymous Employee in Littleton, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Western Union full-time (Less than a year)

    Pros

    Decent benefits and PTO. That's about it.

    Cons

    Too many to explain. It's worth some time investigating the manager before you decide to join the company. There are many young, inexperienced managers who are very full of themselves. They need training desperately and don't think they do. People skills are often abysmal. The managers I've encountered know NOTHING about the disciplines of the people they manage. Imagine an art teacher trying to manage programmers.
    The new initiative to transform the company is more window dressing.

    Advice to Management

    Pay attention to what your managers are doing and get them some training. They are lost at sea. Don't promote people to management positions or keep them on simply because they have seniority.

    Western Union Response

    Jan 17, 2017 – Manager, Community Engagement

    Thanks for taking the time to write up your review. We appreciate you sharing the benefits and PTO you enjoy about working at WU, but it seems like there are challenges with management within your ... More


  8. Helpful (1)

    "Company stuck in past. Has no future."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Western Union full-time (More than 3 years)

    Pros

    None today. Great place 2 years ago.

    Cons

    SF digital office was a great place to work with great leadership, until corporate decided to integrate it under retail business. The only part of company that was growing is now hemorrhaging talent. Jumping out before the ship sinks. So long.

    Advice to Management

    Stop breaking the only thing that is was working for your company.

    Western Union Response

    Nov 21, 2016 – Manager, Community Engagement

    Thank you for your feedback. We are sorry that your experience at Western Union changed from the time you started working at WU to the time you left the company. It’s unfortunate to hear about your ... More


  9. Helpful (5)

    "Stagnant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time

    Pros

    Corporate headquarters is conveniently located for commuting purposes if you have a family and don't have need to live in downtown Denver. Other than that, there's not a whole lot of positives.

    Cons

    Lack of innovation means that the Western Union is just holding onto its market share in a business that will soon disappear. The vast majority people who use Western Union services are poor people, immigrants, citizens of developing countries, etc. With more countries getting better internet service, improved online banking, crack down on terrorism/money laundering/drug trafficking/sex trafficking usage of cash wiring, Western Union is the major player in a massive but dying business.

    Advice to Management

    Stop rewarding obedience over innovation. Stop creating projects that serve no purpose. Stop overreacting to every project change. Stop promising what you can't deliver.


  10. "WU Digital"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Western Union as a contractor (Less than a year)

    Pros

    Good Snacks, Nice location, Nice people

    Cons

    Office Environment is awful, they often do not give employees a desk, No actual planning work is done on a product management level.

    Advice to Management

    Do your job, work environment matters


  11. Helpful (6)

    "Anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None, terrible! Worst company I have ever worked for. Rude managers who are snobby and self centered!!!!

    Cons

    Two words Mean Girls! Grow up ladies! Stop micromanaging your folks! Back stabbers!!!!

    Advice to Management

    Quit overlooking people that deserve to move up!



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