Western Union Reviews | Glassdoor

Western Union Reviews

Updated May 19, 2017
132 reviews

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2.0
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
66 Ratings

132 Employee Reviews

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  1. Helpful (2)

    "Nice people, but the downward spiral of culture and performance will continue"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good people, diverse culture, nice trips if you're senior management

    Cons

    Lack of discipline to stick to strategy, only strategy is cost-cutting with annual corporate layoffs. Lots of talk about "new" focus, but it's repackaging of already-tried approaches. Management scared to take bold moves that are needed in an industry that is quickly passing them by.

    Advice to Management

    Execute on a plan. There's been ACE, PPP, GPP, Transformation Office, now the WU Way. They all had the same original intent (growth) but quickly shifted their focus to cost cutting.

    Western Union Response

    May 22, 2017 – Manager, Community Engagement

    Thank you very much for sharing your feedback. WU is expanding its digital offerings globally, and the organizational structure has shifted in order to support this technology focus. We noticed you ... More


  2. Helpful (3)

    "Know your Competitive Advantage ."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Francisco, CA
    Current Employee - Senior Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than 10 years)

    Pros

    Omnipresence across the world and helping people to move money for better.

    Cons

    Laid back work environment ,no challenges and most of the employees are disengaged. Middle level executive/management have no idea on what they are doing and how to keep their employees motivated .

    Advice to Management

    Drive operational efficiency ,cut down your silos & too much duplication across the company which delays things & draining operational cost.Headless IT Strategy changing every year and no clue where to focus . Focus where your competitive advantage rather than wasting your time to grow all over the place especially when the retail is shrinking and moving to digital economy all over the world.
    Right now you are surviving on a global presence , less competitive choice for the customer and large outreach in under developed /developing countries . If you don’t focus on your poor customer service and operational efficiency , It’s matter of years you will be one among the non-existent companies.


  3. Helpful (5)

    "Exercise Caution."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Denver, CO
    Current Employee - Director in Denver, CO
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than 3 years)

    Pros

    The opportunity to work with international colleagues while based in Colorado. Stock throws off a routine dividend if you're equity eligible.

    Cons

    Year over year headcount reductions to manage to budget. No leadership focus or long term strategic plan. This is the definition of putting lipstick on a pig. Don't be fooled, perception is king here with little substance. There hasn't been a Chief of HR for almost a year, if that doesn't say something about their commitment to people, an 80% pay out on bonuses, when the streets expectations were met, should.

    Advice to Management

    All signs point to acquisition, if you aren't already shopping the company to private equity, speed up the talks and sell to the highest bidder. There's no long term viability under the current business model.

    Western Union Response

    Mar 21, 2017 – Manager, Community Engagement

    Thanks for your review! Working with colleagues in over 50 countries globally is definitely a valuable experience. Western Union (WU) is expanding its digital offerings globally, and the ... More


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  5. "bonne"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Three Tuns, PA
    Former Employee - Sales in Three Tuns, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    international comapany
    salaire bonne
    confort
    bonne entourage
    Most questions are past experience, compliance related, or behavioural

    Cons

    rotine de travail
    stress
    night shift
    Most questions are past experience, compliance related, or behavioural


  6. Helpful (2)

    "Very little scope to grow and top heavy org"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Approves of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    401k match, comparable salary, bonus

    Cons

    Employee potential not used, Directors project themselves doing high visible work and giving less important ones to the rest, no chance of getting into next level,

    Advice to Management

    Ideas to innovate and improve the company are collected only from consultants and VPs, but don't tap the employee potential for idea generation, use it. Creating open spaces does not necessarily bring forth collaboration, give value to the work of the employees who are in shadows. motivate high achievers and appreciate they don't always get the needed support from managers. You removed appraisal ratings and adopted a new technique and thereby eliminated the transparency and made it more subjective how and when an employee gets a hike if at all. CEO wants to change the culture and reduce costs which is good but why can't there be a leaner organization where more employees with right skill set are hired not just directors for every initiative. Lot of technical decisions are made by non technical management and contracting companies are taking everyone for a ride.

    Western Union Response

    Feb 17, 2017 – Manager, Community Engagement

    Thank you for your sincere input. One of the core principles of the WU Way is that innovation comes from both the top and bottom. We realize that there may be instances you have experienced, which ... More


  7. Helpful (2)

    "Reporting Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk& Reporting Analyst in Highlands Ranch, CO
    Former Employee - Risk& Reporting Analyst in Highlands Ranch, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Western Union full-time (More than a year)

    Pros

    Big company, great amenities, benefits, training, and the campus was awesome.

    Cons

    Very silo focused department structure. Management didn't like new ideas and only wanted to hear what they liked.

    Western Union Response

    Nov 21, 2016 – Manager, Community Engagement

    Thanks for sharing the “pros” of Western Union. We stand behind the WU purpose of “moving money for better,” helping people and businesses move money - to help grow economies and realize a better ... More


  8. Helpful (2)

    "Not a team environment at HQ, leaders only care about themselves and getting ahead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Union full-time (Less than a year)

    Pros

    Lots of pros on the surface, but don't be fooled by all the hype and awards. Lots of talk just for show. If you are considering working here, read and listen to the negative comments here..they are spot on.

    Cons

    High turnover, low morale, overworked employees, everyone out for themselves. I feel like I made a big mistake and wished I had paid more attention to the negative comments on this site reflecting HQ culture...it's all true. Hoping to find something at a new company all together like Schwab or Amazon where lots of former WU employees have gone.......

    Advice to Management

    Get over yourselves and learn to lead, not just manage up and make yourselves look good and promote the wrong people into leadership positions.

    Western Union Response

    Nov 21, 2016 – Manager, Community Engagement

    Thank you very much for sharing your honest feedback about WU. We’re sorry to hear about your experiences at our global headquarters, but we appreciate you taking the time to share them with us on ... More


  9. Helpful (3)

    "Bad Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Project Manager in New York, NY
    Former Employee - Project Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Western Union full-time (More than 5 years)

    Pros

    Co-workers,ability to telecommute, basic benifits

    Cons

    Management does not know direction it is headed.
    Outsourcing jobs


  10. Helpful (5)

    "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Denver, CO
    Former Employee - Senior Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Western Union (More than 8 years)

    Pros

    Global company with opportunities to learn a lot about business and operations.

    Cons

    Exceptionally poor leadership from the CEO down. There are constant changes in strategic direction with the lack of infrastructure, resources and follow-through to recognize any level of success.

    Advice to Management

    Invest in core infrastructure, value tenured employee's and establish leadership that knows how to lead.


  11. "Consultants Beware"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Englewood, CO
    Former Contractor - Anonymous Contractor in Englewood, CO
    Doesn't Recommend
    Negative Outlook

    I worked at Western Union as a contractor (More than a year)

    Pros

    Still searching for a PRO to share

    Cons

    Management style by fear, especially for consultants

    Advice to Management

    Develop core competencies in-house. Develop a plan to reduce dependency on 3rd party vendors


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