Western Union Reviews | Glassdoor

Western Union Reviews

Updated April 16, 2017
156 reviews

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3.0
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
59 Ratings

156 Employee Reviews

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Pros
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  1. "Constantly changing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Englewood, CO
    Former Employee - Director in Englewood, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Western Union (More than 5 years)

    Pros

    Good work life balance, good rewards and a company with a social concience

    Cons

    Constant change, very US centric ethos

    Advice to Management

    Listen and allow global team to develop


  2. Helpful (2)

    "Professionalism is lacking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO
    Recommends
    Disapproves of CEO

    I have been working at Western Union full-time

    Pros

    Benefits are good. Nice PTO, flexibility, work life balance (depending on your manager)

    Cons

    Too much emotion with leadership and they are all over the place with their direction, no alignment from top down.. No where to grow, or encouragement to grow your career.

    Advice to Management

    Encourage your employees, strive for a real culture and not a fake one. Get away from the drama and emotion. Be logical and PROFESSIONAL.

    Western Union Response

    Mar 21, 2017 – Manager, Community Engagement

    Thank you for the feedback! We are sorry that your experience with leadership on your team seems to be less than ideal. We're very excited by the positive reception that our leadership development ... More


  3. "Decent place to work for flexible schedule"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Francisco, CA
    Current Employee - Product Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Work remotely and from home

    Cons

    Salary, bonuses, promotions, legacy systems, C suite management out of touch with reality within company and industry, off shore talent, bureacracy

    Advice to Management

    Reinvigorate C suite and senior management with younger talent who are more in touch with your core customers.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Stable business leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Englewood, CO
    Current Employee - Analyst in Englewood, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    Salary, work from home, jeans, location.

    Cons

    Decentralized, old fashioned, stagnant, slow

    Western Union Response

    Feb 27, 2017 – Manager, Community Engagement

    Thanks for leaving a review. We agree with the pros you have identified, and will continue to work to address your concerns. We are actually very excited by the rapid expansion of some of our ... More


  6. "Good global mindset, but very matrixed organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than 3 years)

    Pros

    One of the few SF Bay Area companies that really has a global mindset instead of a San Francisco one. The employee mindset reflects that. Committed to helping people get funds in places where no one else can reach.

    Cons

    While the SF team has a more modern mindset, the rest of the company tends to be more dusty and it bogs down innovation and speed. Very matrixed organization where it takes a lot of people to move a little, thus things get political. Tech platform getting better but hard to move fast.

    Advice to Management

    Need to figure out who owns what so people's efforts can be put to good use. San Francisco office seems to be feeling left out lately.


  7. "EFCP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior AML Analyst in Aurora, CO
    Former Employee - Senior AML Analyst in Aurora, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union (More than 3 years)

    Pros

    Flexible work schedule; casual attire

    Cons

    Lack of team work, with most people focused on their own individual accomplishments

    Advice to Management

    None


  8. "Glacial Progress but Progress"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Denver, CO
    Current Employee - Director in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union (More than 8 years)

    Pros

    Good People, Visionary Leadership, Energy and drive at the senior exec level

    Cons

    Years of culture and 'dead wood' to over come. The change agents are still the minority but growing.

    Advice to Management

    Keep pushing, keep filtering the old culture out, dont assume youth equates to the new culture or years of service to the old. Listen carefully


  9. Helpful (6)

    "Unless you are leaving a positive review they won't respond- that sums it up!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Western Union full-time

    Pros

    -Average Pay
    -Known Brand/Company
    -Work from home for some positions

    Cons

    1- BUREAUCRACY
    2- Conservative
    3- Difficult to Advance unless you work in Denver HQ's
    4- Always working on improvements while never delivering on the improvements

    If you pay close attention to the official responses on Glassdoor reviews you will notice they only respond and thank to the positives one. That is a huge clue. They don't like nor they know how to handle criticism.

    Advice to Management

    Not wasting my time

    Western Union Response

    Dec 27, 2016 – Manager, Community Engagement

    Thanks for your review. We appreciate the feedback. While positive reviews are the easiest to respond to, we agree that providing responses to critical reviews are just as important, if not more so ... More


  10. Helpful (1)

    "Good people, lousy business model"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Quality Assurance Analyst in Denver, CO
    Former Contractor - Senior Quality Assurance Analyst in Denver, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Western Union as a contractor (More than a year)

    Pros

    Immediate supervisors like their people and did everything they could to make the workplace a good place to be.

    Cons

    Western Union makes its money from people who have no better way to transfer money around the country, or around the world.

    People who have bank accounts can transfer funds to someone else with a bank, for much less than Western Union charges. Anyone with a computer can use PayPal or some other service, from the comfort of their homes, for a smaller fee than Western Union's.

    That means Western Union only appeals to people who don't have bank accounts, and who don't own computers -- or even know how to go to the local library to use one, there.

    That means Western Union's customer base are the poorest of the poor, the most ignorant in the population, or those in the country working as migrant labor. And that means when the economy goes into a recession, Western Union's revenues fall off a cliff, because poor people get hit the hardest in bad economic times.

    The QA job at Western Union was great, until the company decided declining revenues during difficult economic times meant they had to fire every QA person, and offshore the jobs to India. Should the firm experience poor economic times, again, then they will likely cut their domestic workforce, again, out of necessity.

    So, it's a good job -- while it lasts.

    Advice to Management

    Rethink your business model.


  11. "Good people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 3 years)

    Pros

    Western Union Employees in general are good people to be around. It is like a family and people genuinely care.

    Cons

    Not much really, if you click with your manager work can be great. But if you don't, the job can be challenging


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