Western Union Reviews | Glassdoor

Western Union Reviews

Updated December 4, 2017
184 reviews

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3.0
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
68 Ratings

184 Employee Reviews

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Pros
Cons
  • They operate in a very lean organizational structure so attaining a work life balance can be a challenge (in 24 reviews)

  • Under staffed, very stressed senior management (in 23 reviews)

More Pros and Cons

  1. "Compliance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Union full-time

    Pros

    good benefits and ok work environment

    Cons

    Upper Management, politics, move, future

    Advice to Management

    Involvement


  2. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Denver, CO
    Former Employee - Director in Denver, CO
    Negative Outlook
    Disapproves of CEO

    I worked at Western Union full-time (More than 8 years)

    Pros

    Generally the people are nice once you prove yourself.

    Cons

    Western Union is constantly in a state of re-organization. I had 8 different bosses in 10 years. They seem to lack direction and shift their focus on key priorities way more often than a stable company should.

    Western Union Response

    Dec 13, 2017 – Senior Marketing Specialist

    Thanking you for sharing your feedback. We hope that our WU WAY of doing things will better allow all to focus on their key priorities and address potential roadblocks more quickly, with less... More

  3. Helpful (1)

    "WU.com = good leadership; WU corporate = not so much"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Western Union full-time

    Pros

    Surprisingly strong business latest at WU.com

    Cons

    Extremely bureaucratic and slow; lots of uncommitted people pushing work around and blaming each other

    Advice to Management

    Hire less contractors and more employees

    Western Union Response

    Oct 31, 2017 – Senior Marketing Specialist

    We are thrilled to hear you "Recommend" WU to the community. Thank you for your feedback. We want the WU WAY to help us remove roadblocks for better collaboration and decision making. We... More


  4. Helpful (1)

    "Certain business devisions better than others"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 8 years)

    Pros

    Great benefits and if you work in the main Denver office then you have better chance of getting promoted compared to working at any other of their other regional offices.

    Cons

    Western Union has gone through several acquisitions over the years and due that there has been some identity crisis. It also doesn't have a strong leadership and due to this they are not able to drive the change they want to be competitive in the payments business.

    Advice to Management

    Hire leaders who can bring about change and who can clearly define the 2020 vision

    Western Union Response

    Oct 31, 2017 – Senior Marketing Specialist

    We love getting feedback from our more tenured WU employees. Thank you for sharing. We welcome and will share your ideas for make WU BETTER in any way. Please feel free to email us at... More


  5. "It was fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Western Union (More than 5 years)

    Pros

    More or less interesting, many nice people

    Cons

    Nutty management with strange goals

    Western Union Response

    Oct 31, 2017 – Senior Marketing Specialist

    Thank you for sharing the pros and cons of your WU experience. We are sorry to hear, that after more than 5 years with WU, you do not recommend the company. We want to strive for better in all areas... More


  6. "Awesome company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Western Union full-time

    Pros

    Culture., salary, work life balance

    Cons

    None at all whatsoever till now

    Advice to Management

    None

    Western Union Response

    Oct 31, 2017 – Senior Marketing Specialist

    We agree! WU is an AWESOME company to work for, with great employees and robust opportunities. Thank you for sharing your review. We hope you have what you need for continued success at the company... More


  7. Helpful (1)

    "Good company, could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than a year)

    Pros

    The company has good benefits. And there are a lot of good people working there.

    Cons

    Sr. Leadership tends to change roles and/or turnover frequently resulting in constant shifts in priorities and staffing model decisions. And, they also rely heavily on outside consulting companies rather than trusting their own staff.

    Western Union Response

    Oct 12, 2017 – Senior Marketing Specialist

    Thank you providing pros and cons on your WU experience. We are in the constant pursuit of BETTER, so we have captured and will share your cons with various team in a effort to improve how we make... More

  8. "Still a good company to work for"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union full-time

    Pros

    Professional environment, good salaries, flexible

    Cons

    Company not reacting fast enough to market conditions, constant lay offs


  9. Helpful (2)

    "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time

    Pros

    Good pay, vacation, benefits and middle management.

    Cons

    Very bureaucratic, lots of wasted time on corporate trainings and events. Upper management doesn't always see the big picture.

    Western Union Response

    Oct 12, 2017 – Senior Marketing Specialist

    We appreciate your feedback - your pros are the best! We would really like to hear more about how to BETTER balance the events and training, with great, fulfilling career opportunities. We welcome... More


  10. Helpful (1)

    "Major changes, restructuring and moving closer to Tech Center in 2018"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst Compliance in Denver, CO
    Current Employee - Senior Analyst Compliance in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Western Union has an excellent tuition reimbursement program, great starting PTO and the company is trying to improve its image and market placement

    Cons

    The company is constantly changing direction, lower than expected salary and raises year after year, and politics

    Western Union Response

    Oct 12, 2017 – Senior Marketing Specialist

    We are excited to be moving forward to enhance and grow our local and global brand and we aim to stay competitive with all of our benefits. Thank you for sharing your WU feedback with us! We welcome... More


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