Western Union Reviews | Glassdoor

Western Union Reviews

Updated March 14, 2017
145 reviews

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4.0
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
72 Ratings

145 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Continuing to Evolve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time

    Pros

    WU has begun to pick up steam in its evolution from a brick and mortar financial services company...to a true FinTech (Financial Technology) enterprise. I've personally seen several changes that give me a lot of confidence for the future of this company. Everything from making the right investments in technology and platforms, to aligning leadership and talent in the best way to facilitate agility. This is a proud company that takes its commitment to our vision of "Moving Money for Better" very seriously.

    Cons

    While change has been speeding up...it could still come faster. Also, we have mounting market pressure and need to balance investment with the ability to meet Wall Street's expectations.

    Advice to Management

    Continue to make the right strategic moves. Be more aggressive with investment and don't be afraid of change. Continue to do what it takes to move the company toward a FinTech culture.

    Western Union Response

    Feb 27, 2017 – Manager, Community Engagement

    Thanks for the review! It has been great to see the investments made in technology and the organization starting to take hold. We will continue to work toward rapid evolution, to keep pace with the ... More


  2. "Great company, great culture, love the diversity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    I work in in the corporate headquarters in Colorado and it has quickly become on of my favorite companies to work for. The company culture is better than most, they don't talk about diversity, they just do it. I can have a phone call or meeting with people from 50 countries all in one morning and that's a normal morning. The company is making great strides towards new technology for the employees and they are great benefits including competitive PTO and healthcare.

    Cons

    As large and old as this company is there is some definite bureaucracy you have to deal with in order to get things moving forward, but that is said for any company of more than a few hundred employees. Don't expect to move mountains without a lot of other people involved and a very long time frame. We have had some recent large regulatory issues that have been resolved so there is a lot of fear and uncertainty in the company right now, but overall it is still a good place.

    Advice to Management

    Do more to allay the concerns of the employees.


  3. "Western Union"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Change Configuration Analyst
    Current Employee - Senior Change Configuration Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    Money and Hours are good

    Cons

    Hard to advance to different positions

    Advice to Management

    None

    Western Union Response

    Feb 17, 2017 – Manager, Community Engagement

    Thanks for leaving a review. We encourage you to visit our jobs site (can be found on our internal WU Life platform, for current employees) and sign up for job alerts aligned with your career ... More


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  5. Helpful (1)

    "Data Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Englewood, CO
    Current Employee - Data Analyst in Englewood, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Western Union (Less than a year)

    Pros

    Life balance, culture, location and experience.

    Cons

    Low wage, organisation, management, HR.

    Western Union Response

    Feb 17, 2017 – Manager, Community Engagement

    Thank you for your review, and we're glad you are enjoying your work. We would love to learn more specifics regarding the "cons" you mentioned, so that we can make improvements where applicable, or ... More


  6. "risk analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Risk Analyst in San Francisco, CA
    Former Employee - Senior Risk Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good office environment
    people are very nice
    reasonable workload
    great location
    free food snacks

    Cons

    teams are not fully aligned
    engineering not very good


  7. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Western Union full-time

    Pros

    Nice people, interesting work, adequate work/life balance

    Cons

    A lot of bureaucracy, especially with people that have been with the company for a long time. Hard to see a path forward in a career without being willing to travel internationally a fair amount, hard to see if change management initiatives will truly pay off

    Advice to Management

    Stick to your change management plan and don't switch it up yearly.


  8. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than 5 years)

    Pros

    Dedicated, hard working employees, good benefits, reasonable work environment. Progressive movement (innovation, risk taking development). Great social consciousness and educational support world wide.

    Cons

    Lots of lay offs and vying for power rather than focus on running the company / organization well. Change is good but only when understand what's working and what needs to be improved. Leaders often lack understanding of issues and lack leadership abilities.

    Advice to Management

    Minimize leadership churn and value of leaders that can manage both up and down (not just ladder climbers). Often underestimate the knowledge lost by cost cutting lay offs.


  9. Helpful (1)

    "It's Good but a lot needs to be improved"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AML Compliance Associate in San Jose, CA
    Current Employee - AML Compliance Associate in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Good environment, pay is not that bad, good asociación solidarista, cafeteria is not that expensive, momentum is in front of it with a lot of different restaurants

    Cons

    Not 100% off it depends of the department, hard to get higher positions, software could be better, more friendly user


  10. "VP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Denver, CO
    Former Employee - Vice President in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than 5 years)

    Pros

    Global reach, country director help connect to the market quickly. Global leader, global brand recognition.

    Cons

    Old broken system. Tough to make change.

    Advice to Management

    Communicate and support strategy down to the street level.


  11. Helpful (1)

    "Good company, choose well"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Englewood, CO
    Former Employee - Manager in Englewood, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than a year)

    Pros

    Descent work life balance - if you enforce it yourself.

    Cons

    Slow moving for change. If you're a go-getter you'll stand out, and not always in a good way vs. your long-term colleagues

    Advice to Management

    Long term incentives for Directors and above has turned the Company into a collective group-think machine that is fearful to make changes, to stand out, to stand up. Low single digit growth will continue until your management are less fearful to rock the boat.



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