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Western Union Reviews

Updated January 13, 2018
133 reviews

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5.0
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
88 Ratings

133 Employee Reviews

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Pros
Cons
  • They operate in a very lean organizational structure so attaining a work life balance can be a challenge (in 25 reviews)

  • Senior management too far detached from the customer (in 24 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    The Purpose of moving money for better is real at WU. The good the company does is amazing, often overlooked. New focus on wuway gives all employees hope for the future.

    Cons

    Too much bureaucracy and non-value add work mainly driven by finance and legal. Can be passive aggressive, vp's complain without offering solutions.

    Advice to Management

    Move faster on culture and change, get managers out that are not aligned. Focus on the customer.

    Western Union Response

    Feb 27, 2017 – Manager, Community Engagement

    Thanks for the feedback. We agree that the company is going through an exciting period of change and rapid digitization. We are interested in continuing to drive down bureaucracy wherever there is... More


  2. "Pretty Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Pay, work Life balance, benefits, management and flexibility

    Cons

    Seriously hard to think of any at this time. Only gripe would be the layers of bureaucracy

    Western Union Response

    Jan 15, 2018 – Senior Marketing Specialist

    Thank you for your feedback! We agree with you, we have competitive salaries, offer a healthy balance to work and life, strong managers, and offer great flexibility! #WUROCKS

  3. "fraud detection"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union full-time

    Pros

    great environment to be in

    Cons

    pay salary is low for job

    Western Union Response

    Dec 20, 2017 – Senior Marketing Specialist

    Another 5-Star Review! We'll take it! Thank you! We do expect the best from our teams and in return, we review or compensation plans on an annual basis, and they are revised/adjusted where... More


  4. "2017"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Western Union full-time

    Pros

    Good vision and product set

    Cons

    Many different business units make for complex model

    Advice to Management

    Freshen up and make the tough decisions to free up the potential

    Western Union Response

    Dec 20, 2017 – Senior Marketing Specialist

    We appreciate you making time to write your WU review. If you would like to share detailed on confidential feedback on the different business units making a complex model, we encourage you to email... More


  5. Helpful (1)

    "The best company I work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Montvale, NJ
    Current Employee - Software Developer in Montvale, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 10 years)

    Pros

    Very generous salary, bonus and benefits including 401(k) matching, superb health plan complete with life insurance and all. Many other perks including tuition reimbursement, monthly coupons for free money transfer, rewards points you can use to but stuff online. Satisfying job knowing you help people reach out to their loved ones at crucial moments in their needs.

    Cons

    Non I can think of.

    Western Union Response

    Dec 14, 2017 – Senior Marketing Specialist

    We couldn't have said it better! Thank you for such positive feedback about your WU experience! You've captured a number of our Global Total Rewards benefits. What we love most, is reading your job... More


  6. Helpful (1)

    "Exciting career and competitive remuneration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Western Union full-time

    Pros

    Work life balance
    Exciting work
    Salary and benefits

    Cons

    Can encouraged more incentivised benefits

    Western Union Response

    Oct 31, 2017 – Senior Marketing Specialist

    We agree that WU has great work life balance and benefits for its people. And WU strives to provide a culture that allows each employee to be challenged to do their best work! Thank you for the... More


  7. "Great Place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union full-time (Less than a year)

    Pros

    I had a great experience. Challenging work and surrounded by good people to work with.

    Cons

    It is a big company, so therefore, alot of bureaucracy.

    Western Union Response

    Oct 12, 2017 – Senior Marketing Specialist

    Thank you for sharing your WU experience! Employees of Western Union have been the backbone of our innovative spirit since the company’s founding 166 years ago. We hope our employees get the... More

  8. "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Englewood, CO
    Current Employee - Business Analyst in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Amazing work/life balance
    Supportive Team environment

    Cons

    None I can think of.

    Western Union Response

    Oct 12, 2017 – Senior Marketing Specialist

    Just what we loves to hear! Happy, supported employees who think WU is the "Best place to work"! Thank you for sharing your feedback with the Glassdoor community.


  9. "Senior Client Relationship Manager & Project Coordinator"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time

    Pros

    Global Company, Friendly environment, great colleagues

    Cons

    I do not have anything negative to say.

    Western Union Response

    Oct 12, 2017 – Senior Marketing Specialist

    We love all positive WU feedback! Thank you for taking the time to share. We will continue to foster a positive environment where employees are purpose driven, trustworthy and respectful, and... More


  10. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO
    Recommends
    Approves of CEO

    I worked at Western Union full-time (More than a year)

    Pros

    good people, good carieer opportunities

    Cons

    short notice of restructurisation, ierarchy

    Western Union Response

    Oct 12, 2017 – Senior Marketing Specialist

    Thank you for sharing the pros and cons of your WU experience. We wish the best success in your future!


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