Western Union Reviews | Glassdoor

Western Union Reviews

Updated April 25, 2017
600 reviews

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3.4
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
289 Ratings

600 Employee Reviews

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Pros
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  1. Featured Review

    Helpful (1)

    "Changing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    The Purpose of moving money for better is real at WU. The good the company does is amazing, often overlooked. New focus on wuway gives all employees hope for the future.

    Cons

    Too much bureaucracy and non-value add work mainly driven by finance and legal. Can be passive aggressive, vp's complain without offering solutions.

    Advice to Management

    Move faster on culture and change, get managers out that are not aligned. Focus on the customer.

    Western Union Response

    Feb 27, 2017 – Manager, Community Engagement

    Thanks for the feedback. We agree that the company is going through an exciting period of change and rapid digitization. We are interested in continuing to drive down bureaucracy wherever there is ... More


  2. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Englewood, CO
    Current Employee - N/A in Englewood, CO
    Recommends
    Approves of CEO

    Pros

    teamwork, leader in industry, fairness and employees treated respectfully and ethically, great benefits, innovative, great branding strategy, top performer, work life balance, amenities

    Cons

    fast paced, sometimes the communication between upper management and the "doers" is lacking, not always clear career development and advancement paths

    Advice to Management

    get out and about and visit with employees more, get to know the people that work for you and those that are on the "front lines"


  3. "Wonderful work environment with lots of great people."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sunrise, FL
    Current Employee - Anonymous Employee in Sunrise, FL
    Recommends
    No opinion of CEO

    Pros

    Great, dynamic Leadership that's totally connected with employees. Management consistently makes the effort to go the extra mile recognizing and encouraging employees at all levels and creating "extras" like a health and wellness fair.

    There are a lot of just plain good people - smart, hardworking individuals who genuinely care about each other.

    Cons

    Somewhat limited opportunities for growth unless you are willing to move to global headquarters in Denver (brrr...). Also, there's a tremendous amount of work involved and a bit of a workaholic culture.

    Advice to Management

    Keep up the great work!


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  5. "Great Company with lots of potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sunrise, FL
    Current Employee - Anonymous Employee in Sunrise, FL
    Recommends
    No opinion of CEO

    Pros

    Working at Western Union was one of the best experiences I ever had. The corporate culture is very tight and supportive.

    Cons

    Management in Sunrise office is top notch. Denver management is very territorial and not to par with their Latin American division counterparts.

    Advice to Management

    Letting go of top quality employees isn't going to position you for the future. Be careful with your strategy on this respect. Your company has a lot of potential, don't shoot yourselves in the foot. What happened to "Surfing the waves of change"? Right now, you're drowning in them.


  6. Helpful (1)

    "Western Union is a great place to work. It has a very diverse mix of employees who are smart and interesting."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Montvale, NJ
    Current Employee - Senior Director in Montvale, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 8 years)

    Pros

    Smart, friendly people passionate about the company's purpose
    Career growth opportunities
    The industry is challenging and is continuing to evolve
    Very collaborative environment

    Cons

    Sometimes the collaborative environment (a true strength) elongates the decision-making process
    It is important to be in the corporate headquarters to advance your career to the fullest (not atypical of other big companies though)

    Advice to Management

    Keep doing what you are doing -- it will pay off if you stay the course.


  7. "When I started with the company I knew I could spend my entire career there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Account Executive in Atlanta, GA
    Former Employee - Key Account Executive in Atlanta, GA
    Recommends
    No opinion of CEO

    I worked at Western Union full-time (More than 5 years)

    Pros

    Upper management supports their employees and invests in training.. The company runs efficiently. You are not a number in this company of 30,000 employees.

    Cons

    Opportunity for growth is slim due to the company's ability to retain their talent. The company needs to get back to its roots of team building on a national level.

    Advice to Management

    Thank you for putting your employees first and investing in them.


  8. "Good company to work for but many changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    The company makes many changes which allow a person to learn new things

    Cons

    When change happens culture needs to change which is not easy


  9. "Nice Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at Western Union full-time (More than 3 years)

    Pros

    Very Competitive, the best team, good salary, Nice to grow!!

    Cons

    any, The company is perfect!!


  10. "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Administrative Assistant in Englewood, CO
    Current Employee - Executive Administrative Assistant in Englewood, CO
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than 10 years)

    Pros

    Culture of the company was great, good development programs

    Cons

    Numerous job reorganizations take place each year


  11. Helpful (1)

    "Very professional and supportive staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Denver, CO
    Former Employee - Project Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Western Union full-time (More than a year)

    Pros

    Great working environment and good supportive experiences in Operations while working on projects.

    Cons

    More communication needed among departments to help support objectives.


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