Western Union Reviews | Glassdoor

Western Union Reviews

Updated August 19, 2017
653 reviews

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3.3
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
318 Ratings

653 Employee Reviews

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  1. Featured Review

    Helpful (5)

    "Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    The Purpose of moving money for better is real at WU. The good the company does is amazing, often overlooked. New focus on wuway gives all employees hope for the future.

    Cons

    Too much bureaucracy and non-value add work mainly driven by finance and legal. Can be passive aggressive, vp's complain without offering solutions.

    Advice to Management

    Move faster on culture and change, get managers out that are not aligned. Focus on the customer.

    Western Union Response

    Feb 27, 2017 – Manager, Community Engagement

    Thanks for the feedback. We agree that the company is going through an exciting period of change and rapid digitization. We are interested in continuing to drive down bureaucracy wherever there is... More


  2. Helpful (2)

    "Western Union and Incompetence--a Real Match."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Bridgeton, MO
    Former Employee - Customer Service in Bridgeton, MO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits were good. Good health insurance. This used to be a great place to work, until First Data bought it. It was spun off from First Data, but of course, all management running the show were from First Data, a company so miserably run, that it was bought by a management investment firm. I cannot even come close to telling you how incompetent management was. I felt like I was back in kindergarten, with all the ridiculous "standards" they came up with. They couldnt get enough managers, some of whom, slept on the job, because they had nothing to do. They took away the company picnic, the company Xmas party, even though the company was making great money. They had us working in excessive heat with no air conditioning during a power outage, with little or no concern for the employees. One very pregnant woman went home and threw up all night. No help for the employees without power at home, but always a tax-deductible fundraiser for anyone else with a problem. Then, of course, our jobs were outsourced to break the union. We had average U.S. wages, no one was getting rich. The place was open 7 days, 24 hours a day, we all worked holidays and weekends. I just sent money for my 3rd unemployed month of insurance. They couldnt even pay the employee share for that. This company is explotative, and miserable, and they laugh all the way to the bank.

    Cons

    Too many to list. No upward mobility, but why would you want to work with Corky the Clown all day? This is a company where they worry about your purse being set on your desk, but not about incompetence. They disrespect the employees, and the customers too. Can you imagine sending emergency money only to later have it held for you to be interviewed, but the interviewer doesnt work on the weekends? Management and their policies are arrogant and ridiculous.

    Advice to Management

    Fire yourselves, get someone who could score 100 or over on an IQ test.

  3. Helpful (2)

    "Not recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Co-workers, work is not overly difficult, Western Union looks good on a resume.

    Cons

    No adequate HR support at department level; no opportunities for advancement or career pathing; bad employees were left to continue to harrass others and not addressed or removed from situation; lack of qualified managers in place. If you could breath and had friends in high places, you were promoted.

    Advice to Management

    Get with the program and take care of your good employees. Otherwise, you will continue to spend money replacing them.


  4. Helpful (3)

    "Started well, eventually outsourced lost everything"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Specialist in Bridgeton, MO
    Current Employee - Administrative Specialist in Bridgeton, MO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    salary good, benefits good, immediate Mgr gret

    Cons

    No room for advancement, too much favoritism

    Advice to Management

    Grow a pair, and stand up for your underlings


  5. Helpful (3)

    "Old, out of touch company that's going to be obsolete soon."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Denver, CO
    Current Employee - Senior Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (Less than a year)

    Pros

    Good work life balance, opportunity to work remotely from time to time, on site cafeteria at headquarters

    Cons

    Senior management incredibly unimpressive. Completely out of touch with employee base, current business trends, horrible communication within the company, no sense of community.

    Advice to Management

    Get with the times. Communicate more. Try to engage employees and ask for feedback.


  6. Helpful (2)

    "Stay away until current management changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Director in Englewood, CO
    Current Employee - Operations Director in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    Great place to grow international financial services experience. Lots of opportunity to move laterally and explore different areas of the business.

    Cons

    Company is going through a huge transition but without a well communicated vision of the future. A lot of the changes are to undo what the previous restructuring did. Management has no idea what it is doing. They are constantly talking about cutting costs but fail to waste money in the silliest things like unocuppied offices.

    Favoritism runs amock. No merit based promotions or pay. If you are friends with the right person you can get a pretty sweet upwards career track, otherwise, be happy to stay in your spot of move laterally non-stop.

    Not a good place for women right now. We used to have a lot of female VPs and above until early 2012. Not any more.

    Advice to Management

    Listen to your employees more than the Street. You have hard working, passionate people who do not have the right resources to do great work. Loose the fear to fire the underperformers.


  7. Helpful (2)

    "Moved Jobs Overseas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Accounting Associate in Saint Charles, MO
    Former Employee - Senior Accounting Associate in Saint Charles, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Western Union full-time (More than 10 years)

    Pros

    Was a great job and place to work at one time, before it all went overseas and everyone lost their jobs. Worked with the best people, and many gave a large part of our lives to help the company grow and do well.

    Cons

    Moved overseas, putting many people out of work, while the company was doing fine, all in the name of greed.

    Advice to Management

    Nothing left to say that would matter at this point.

  8. Helpful (2)

    "Unintersting Interview and management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Denver, CO
    Current Employee - Senior Analyst in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Big Name Company - if you are into that.

    Cons

    Recent reorganization (shipping jobs overseas) in accts and finance.
    The management is uninspiring and worried about themselves.


  9. Helpful (3)

    "Ask to see workspace before deciding...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Englewood, CO
    Current Employee - Director in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than 8 years)

    Pros

    There are no longer any Pros.

    Cons

    Company is trying to cut costs by implementing an open seating arrangement. Everyone under VP level now has about 3 feet at an open air table. If you prefer a more traditional, quiet and private space this is not an optimal arrangement.

    If you are not sure ask to see the space before taking an offer.

    Advice to Management

    Let people work at home instead, for seasoned professions working at a table is embarrassing.


  10. Helpful (2)

    "HR Manager"

    StarStarStarStarStar
    Former Employee - Human Resources Manager
    Former Employee - Human Resources Manager

    I worked at Western Union full-time (More than a year)

    Pros

    Competitive salary and good budget authority

    Cons

    Very weak management = tenured managers who intend on keeping their jobs until retirement

    Advice to Management

    Managers are out for themselves so that they look good.


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