Western Union Reviews | Glassdoor

Western Union Reviews

Updated September 23, 2017
671 reviews

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3.4
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
327 Ratings

671 Employee Reviews

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Pros
  • great work life balance and good people (in 61 reviews)

  • Good benefits like tuition reimbursement (in 44 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    The Purpose of moving money for better is real at WU. The good the company does is amazing, often overlooked. New focus on wuway gives all employees hope for the future.

    Cons

    Too much bureaucracy and non-value add work mainly driven by finance and legal. Can be passive aggressive, vp's complain without offering solutions.

    Advice to Management

    Move faster on culture and change, get managers out that are not aligned. Focus on the customer.

    Western Union Response

    Feb 27, 2017 – Manager, Community Engagement

    Thanks for the feedback. We agree that the company is going through an exciting period of change and rapid digitization. We are interested in continuing to drive down bureaucracy wherever there is... More


  2. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Englewood, CO
    Current Employee - Supervisor in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 3 years)

    Pros

    Work-life balance is great. Salaries are extremely fair.

    Cons

    Office is moving so commutes will be worse. Lots and lots of meetings.

    Advice to Management

    N/A

  3. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Vilnius (Lithuania)
    Former Employee - Business Analyst in Vilnius (Lithuania)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than 3 years)

    Pros

    - Great place to start career
    - A lot of possibilities to move internally vertically and horizontally
    - Many different departments - possibilities to change direction
    - A lot of very talented people, good environment
    - OK pay
    - International employees - many opportunities to meet people with different backgrounds
    - Improved feedback system, required to receive feedback/set up goals at least every quarter (much better than every half)

    Cons

    - Lack of direction, major initiatives are not aligned with each other
    - Constant transformation, every year there is a new super project, ex. WU Way, Transformation Office, etc
    - Internal trainings are more oriented to people managers and individuals contributors at the same level might be overlooked
    - IT is mostly outsourced and the quality is quite lacking. Although, lack of investment might be related to just established India ROC

    Advice to Management

    Have a clear aligned direction and stick with it. Ask yourselves whether you are saving or losing money with outsorced poor quality IT resources. Continue cascading responsibilities to ROCs where people have a lot of ideas and will to push them.


  4. Helpful (1)

    "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time

    Pros

    Good pay, vacation, benefits and middle management.

    Cons

    Very bureaucratic, lots of wasted time on corporate trainings and events. Upper management doesn't always see the big picture.


  5. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (Less than a year)

    Pros

    Best team ever, always changing tasks an no boredom at work what so ever

    Cons

    Sometimes procedures change too often and work optimisation could be implemented faster

    Advice to Management

    Keep on doing what you are doing, so far every day is just improvement with few steps back


  6. "Financial Controller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Controller in Singapore (Singapore)
    Former Employee - Financial Controller in Singapore (Singapore)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than 10 years)

    Pros

    work balance lifestyle, strong support between functions

    Cons

    does global centralisation of functions really work in regulated jurisdictions?

    Advice to Management

    should conduct greater detailed feasibility studies by country by support function before launching the 2020 Vision project.


  7. "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Englewood, CO
    Current Employee - Business Analyst in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    Amazing work/life balance
    Supportive Team environment

    Cons

    None I can think of.

  8. "Anti Money Laundering projects and reporting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Compliance Officer in San Jose, San Jose (Costa Rica)
    Current Employee - Senior Compliance Officer in San Jose, San Jose (Costa Rica)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    Great career opportunities
    Good benefits like tuition reimbursement
    Good work life balance
    Very stable company and nice industry

    Cons

    Limited products, might get a little boring after some years
    Protective towards management positions

    Advice to Management

    -- - - -- -- -- -- -- -- -- -- -- -- - -- - - -- -- -- -- -- -- -- -- -- -- - -- - - -- -- -- -- -- -- -- -- -- -- - -- - - -- -- -- -- -- -- -- -- -- -- -


  9. "Business Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Toronto, ON (Canada)
    Current Employee - Account Executive in Toronto, ON (Canada)
    Negative Outlook

    I have been working at Western Union full-time (More than 8 years)

    Pros

    great team environment management is supportive

    Cons

    lots of pressure to sell


  10. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time (Less than a year)

    Pros

    international team with global exposure

    Cons

    office location is not the best


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