Western Union Reviews | Glassdoor

Western Union Reviews

Updated March 22, 2017
586 reviews

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586 Employee Reviews

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  1. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company support , strategy , tools , Industry Leader

    Cons

    No regional or National sales conventions

    Advice to Management

    VP 30 minutes call with account executives to understand the challenges and opportunities


  2. "Poor long range outlook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Englewood, CO
    Former Employee - Vice President in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union (More than a year)

    Pros

    Great salary and benefits for employees.

    Cons

    Poor fiscal management; uses layoffs as a means to control annual budget shortfalls.

    Western Union Response

    Jan 17, 2017 – Manager, Community Engagement

    Thank you for sharing your feedback. We agree that WU has a lot to offer from a Rewards perspective. We are also very excited about the digital evolution of our business. As WU continues to focus on ... More


  3. Helpful (2)

    "Reporting Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk& Reporting Analyst in Highlands Ranch, CO
    Former Employee - Risk& Reporting Analyst in Highlands Ranch, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Western Union full-time (More than a year)

    Pros

    Big company, great amenities, benefits, training, and the campus was awesome.

    Cons

    Very silo focused department structure. Management didn't like new ideas and only wanted to hear what they liked.

    Western Union Response

    Nov 21, 2016 – Manager, Community Engagement

    Thanks for sharing the “pros” of Western Union. We stand behind the WU purpose of “moving money for better,” helping people and businesses move money - to help grow economies and realize a better ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Top heavy and rigid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Littleton, CO
    Current Employee - Anonymous Employee in Littleton, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Western Union full-time (Less than a year)

    Pros

    Decent benefits and PTO. That's about it.

    Cons

    Too many to explain. It's worth some time investigating the manager before you decide to join the company. There are many young, inexperienced managers who are very full of themselves. They need training desperately and don't think they do. People skills are often abysmal. The managers I've encountered know NOTHING about the disciplines of the people they manage. Imagine an art teacher trying to manage programmers.
    The new initiative to transform the company is more window dressing.

    Advice to Management

    Pay attention to what your managers are doing and get them some training. They are lost at sea. Don't promote people to management positions or keep them on simply because they have seniority.

    Western Union Response

    Jan 17, 2017 – Manager, Community Engagement

    Thanks for taking the time to write up your review. We appreciate you sharing the benefits and PTO you enjoy about working at WU, but it seems like there are challenges with management within your ... More


  6. Helpful (2)

    "Not a team environment at HQ, leaders only care about themselves and getting ahead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Union full-time (Less than a year)

    Pros

    Lots of pros on the surface, but don't be fooled by all the hype and awards. Lots of talk just for show. If you are considering working here, read and listen to the negative comments here..they are spot on.

    Cons

    High turnover, low morale, overworked employees, everyone out for themselves. I feel like I made a big mistake and wished I had paid more attention to the negative comments on this site reflecting HQ culture...it's all true. Hoping to find something at a new company all together like Schwab or Amazon where lots of former WU employees have gone.......

    Advice to Management

    Get over yourselves and learn to lead, not just manage up and make yourselves look good and promote the wrong people into leadership positions.

    Western Union Response

    Nov 21, 2016 – Manager, Community Engagement

    Thank you very much for sharing your honest feedback about WU. We’re sorry to hear about your experiences at our global headquarters, but we appreciate you taking the time to share them with us on ... More


  7. "VP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Denver, CO
    Former Employee - Vice President in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than 5 years)

    Pros

    Global reach, country director help connect to the market quickly. Global leader, global brand recognition.

    Cons

    Old broken system. Tough to make change.

    Advice to Management

    Communicate and support strategy down to the street level.


  8. "Senior Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (Less than a year)

    Pros

    Great team of co-workers who are helpful, positive and always ask, "Why?" instead of being complacent.

    Cons

    Onboarding was a little slower compared to other companies I worked for. For example: I didn't get my work laptop until the 2nd or 3rd day.

    Advice to Management

    Keep encouraging your team and stay positive. Employees appreciate kind and thoughtful leaders.

    Western Union Response

    Oct 24, 2016 – Manager, Community Engagement

    Thanks for the input! The people we get to work with here are definitely one of the best parts of working at Western Union (WU). Thanks for letting us know about the onboarding delay you experienced ... More


  9. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Englewood, CO
    Current Employee - Analyst in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (Less than a year)

    Pros

    Great benefits, great leadership, great people. Lots of diversity and opportunity to grow skills

    Cons

    Need to be a self starter to succeed. If you're not a self starter, this may not be a good fit


  10. "Glacial Progress but Progress"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Denver, CO
    Current Employee - Director in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union (More than 8 years)

    Pros

    Good People, Visionary Leadership, Energy and drive at the senior exec level

    Cons

    Years of culture and 'dead wood' to over come. The change agents are still the minority but growing.

    Advice to Management

    Keep pushing, keep filtering the old culture out, dont assume youth equates to the new culture or years of service to the old. Listen carefully


  11. Helpful (1)

    "Good company, choose well"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Englewood, CO
    Former Employee - Manager in Englewood, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Western Union full-time (More than a year)

    Pros

    Descent work life balance - if you enforce it yourself.

    Cons

    Slow moving for change. If you're a go-getter you'll stand out, and not always in a good way vs. your long-term colleagues

    Advice to Management

    Long term incentives for Directors and above has turned the Company into a collective group-think machine that is fearful to make changes, to stand out, to stand up. Low single digit growth will continue until your management are less fearful to rock the boat.



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