Western Union Reviews | Glassdoor

Western Union Reviews

Updated October 16, 2017
692 reviews

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692 Employee Reviews

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  1. Helpful (6)

    "Get ready for the layoffs -- all jobs moving to Pune India"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Denver, CO
    Current Employee - Senior Project Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than 3 years)

    Pros

    No accountability as senior mgmt doesn't have a clue what actually happens.
    Come and go as you want, work from home as you wait for your job to be eliminated as all jobs are moving to the new office in Pune India

    Cons

    Knowing your job will be eliminated eventually , today 82% of all IT workers are TATA contractors in India, hard to get any work done as the outsourcing companies control everything

    Advice to Management

    Hope you all enjoy your golden parachutes

    Western Union Response

    Jul 13, 2017 – Manager, Community Engagement

    Hello, we appreciate you taking the time to share your concerns. As Western Union continues to focus on technology, we are implementing a new location that will enable us to align our presence to... More


  2. "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Western Union full-time

    Pros

    Great work life balance.
    Great people to work with.

    Cons

    At times people can act immature and unprofessional.
    Politics.

    Advice to Management

    Be more professional.

    Western Union Response

    Jun 8, 2017 – Manager, Community Engagement

    Thanks for your feedback. We are concerned about the "cons" you noted and we would like to address them. Please contact us: careers@westernunion.com. Thanks for your time.

  3. Helpful (7)

    "They do the bare minimum."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Francisco, CA
    Current Employee - Product Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than 3 years)

    Pros

    Salary is OK. Location near AT&T Park is great if you like baseball. Worldwide brand recognition.

    Cons

    Stealth layoffs. Product organization has more say than marketing or design. Engineering s below average, which stifles growth and any hope of doing anything "cool" or forward-thinking.

    Advice to Management

    Management turns a deaf ear to the employees, but I would have to say trust your senior employees rather than laying them off in favor of junior talent. And be more transparent in organizational changes. It's disconcerting to wait on an email reply only to find out that person is no longer with the company.

    Western Union Response

    Jun 8, 2017 – Manager, Community Engagement

    Thank you for taking the time to write your feedback. Western Union is expanding its digital offerings globally, and the organizational structure has shifted in order to support this technology... More


  4. Helpful (10)

    "Nice people, but the downward spiral of culture and performance will continue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good people, diverse culture, nice trips if you're senior management

    Cons

    Lack of discipline to stick to strategy, only strategy is cost-cutting with annual corporate layoffs. Lots of talk about "new" focus, but it's repackaging of already-tried approaches. Management scared to take bold moves that are needed in an industry that is quickly passing them by.

    Advice to Management

    Execute on a plan. There's been ACE, PPP, GPP, Transformation Office, now the WU Way. They all had the same original intent (growth) but quickly shifted their focus to cost cutting.

    Western Union Response

    May 22, 2017 – Manager, Community Engagement

    Thank you very much for sharing your feedback. WU is expanding its digital offerings globally, and the organizational structure has shifted in order to support this technology focus. We noticed you... More


  5. "10 year transition?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time

    Pros

    Benefits, Paid Time Off, Great Campus

    Cons

    Constant in-fighting and disrespectful behavior

    Advice to Management

    Put an end to the nepotism before it becomes a legal concern

    Western Union Response

    Jun 8, 2017 – Manager, Community Engagement

    Thanks for your feedback. We love the "pros" you highlighted, but we would appreciate it if you can reach out to us and provide more details about the "cons" you shared. At WU, respect for our peers... More


  6. "Job review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility, career advancement, management, work and life balance, location, benefits, promotion, minimal meetings. The best part is the work and life balance capability as well as the promotion opportunity.

    Cons

    The company is constantly changing trying to keep up with the latest technology and marketing techniques, that means there is always changes and training to keep up with your workload.

    Advice to Management

    Great work

    Western Union Response

    May 22, 2017 – Manager, Community Engagement

    Thanks for your feedback!


  7. Helpful (1)

    "Mis sold the job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Development Manager in Englewood, CO
    Current Employee - Senior Business Development Manager in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union (Less than a year)

    Pros

    I can't think of any positives about working for WUBS.

    Cons

    Bullying culture, very micro managed, I was also misled at the interview and not told of regulatory exams that I would have to pass or lose my job!

    Western Union Response

    Jul 25, 2017 – Manager, Community Engagement

    Thanks for your feedback. We would like to get more information regarding the "cons" you shared. We realize many people may have different experiences during their time at WU. We take bullying very... More

  8. Helpful (10)

    "RUN AWAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee
    Current Employee - Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (Less than a year)

    Pros

    15 days PTO. Some okay perks.

    Cons

    Wow. Not sure how to capture how toxic this place is. Very few managers I encounter have any expertise in the work their people do, nor does there seem to be a willingness on their part to learn what their people do. What I have experienced most often is ladder climbing and an elitist attitude from anyone with a management title. Management sits all around our team and NEVER speaks to any of us. It would be interesting to know the ratio of regular staff to managers and up--seems quite top heavy. In my department (and it looks like the division), it's all about how to make yourself look good. I have seen evidence of speaking truth to power gets you fired - as in gone the next day.
    Almost everyone on my team is beaten down, even though they are highly skilled and self motivated. If you were to take management away, the team could fix 70% of issues within 3 months or less.
    Do not come here unless you can accept micromanagement, distrust, not being listened to, and no chance of ever being empowered.

    Advice to Management

    The sick attitudes and behaviors are so ingrained, I'm not sure anything would work. Perhaps you could take the money you spend on internal PR to convince everyone what a great place this is (or the thousands McKinsey sucks out of the company) and provide mandatory training for what leadership is.

    Western Union Response

    Jun 8, 2017 – Manager, Community Engagement

    Hello, we appreciate your time sharing your feedback. Western Union is very interested in continuing to drive down bureaucracy wherever there is opportunity. Our leadership development programs (e.g... More


  9. Helpful (4)

    "Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time (More than 5 years)

    Pros

    Regular pay check and good co-workers

    Cons

    Everything else - bad culture, pay scale, work hours and treatment.

    Advice to Management

    Quit lying.

    Western Union Response

    Jun 8, 2017 – Manager, Community Engagement

    Thanks for sharing. We noticed you're a current WU employee of more than 5 years and your feedback is very important to us. We agree with the "pros" you shared, our co-workers are great! However, we... More


  10. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time

    Pros

    Great Benefits - including 100% funded maternity leave

    Cons

    Frequent re-orgs leave employees restless and wondering their faith every 3 years or so

    Advice to Management

    Figure out your long-term strategy and stick to it

    Western Union Response

    May 1, 2017 – Manager, Community Engagement

    Thanks for sharing your “pros” about Western Union! However, we are concerned about the “con” you shared. Currently, WU is expanding its digital offerings globally, and the organizational structure... More


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