Western Union Reviews | Glassdoor

Western Union Reviews

Updated February 22, 2017
570 reviews

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570 Employee Reviews

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  1. Helpful (2)

    "Bad Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Project Manager in New York, NY
    Former Employee - Project Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Western Union full-time (More than 5 years)

    Pros

    Co-workers,ability to telecommute, basic benifits

    Cons

    Management does not know direction it is headed.
    Outsourcing jobs


  2. "Senior Specialist AML"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The mission and vision of Western Union is amazing, longevity and ability to adapt to changing technology and customer needs. Western Union employees are very connected and globally shared positions encourages such a vast diversity which enriches the culture of working here. Promotion and advancement is encouraged on all levels.

    Cons

    New employees are mostly millenials fresh out of college.

    Advice to Management

    Keep up the good work.


  3. Helpful (2)

    "Training Spec."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Specialist in Englewood, CO
    Current Employee - Training Specialist in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union (More than a year)

    Pros

    Flexible schedule, challenging work environment, international team.

    Cons

    Low salary, bureaucracy, not enough incentives

    Advice to Management

    Raise salary, more incentives


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  5. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Acoount Executive in New York, NY
    Former Employee - Acoount Executive in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Organized. Public Company, Great Benefits. Great leadership

    Cons

    Not much chance to grow as many are in same position for many years

    Advice to Management

    Continue on


  6. Helpful (1)

    "Territory account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Account Manager in Austin, TX
    Former Employee - Territory Account Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great flexibility and absolutely great values company !

    Cons

    New regulations make it hard to get clients engaged

    Advice to Management

    Keep up the great work , but streamline processes. To be the best , you have to have the best processes and support to your sales people in place


  7. Helpful (1)

    "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Englewood, CO
    Current Employee - Senior Analyst in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than a year)

    Pros

    The benefits far outweigh any other company I've worked for. Sense of culture and company values are exhibited daily, and the foundation encourages employee engagement.!Strong management that encourages collaboration across groups. Great opportunities to grow if you know where to look for them.

    Cons

    Staffing budgets vary widely across department. Certain departments have high turnover, or temp employees that never learn their job. The long standing employees in those areas are overworked.

    Advice to Management

    Ensure that staffing needs are met across the company, and not just in certain departments.


  8. Helpful (5)

    "Stagnant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time

    Pros

    Corporate headquarters is conveniently located for commuting purposes if you have a family and don't have need to live in downtown Denver. Other than that, there's not a whole lot of positives.

    Cons

    Lack of innovation means that the Western Union is just holding onto its market share in a business that will soon disappear. The vast majority people who use Western Union services are poor people, immigrants, citizens of developing countries, etc. With more countries getting better internet service, improved online banking, crack down on terrorism/money laundering/drug trafficking/sex trafficking usage of cash wiring, Western Union is the major player in a massive but dying business.

    Advice to Management

    Stop rewarding obedience over innovation. Stop creating projects that serve no purpose. Stop overreacting to every project change. Stop promising what you can't deliver.


  9. Helpful (5)

    "Unless you are leaving a positive review they won't respond- that sums it up!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Western Union full-time

    Pros

    -Average Pay
    -Known Brand/Company
    -Work from home for some positions

    Cons

    1- BUREAUCRACY
    2- Conservative
    3- Difficult to Advance unless you work in Denver HQ's
    4- Always working on improvements while never delivering on the improvements

    If you pay close attention to the official responses on Glassdoor reviews you will notice they only respond and thank to the positives one. That is a huge clue. They don't like nor they know how to handle criticism.

    Advice to Management

    Not wasting my time

    Western Union Response

    Dec 27, 2016 – Manager, Community Engagement

    Thanks for your review. We appreciate the feedback. While positive reviews are the easiest to respond to, we agree that providing responses to critical reviews are just as important, if not more so ... More


  10. Helpful (2)

    "Director HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union full-time

    Pros

    Great people to work with

    Cons

    None it was a solid experience with opportunity for growth.

    Western Union Response

    Jun 20, 2016 – Manager, Community Engagement

    We agree. There are so many really outstanding people working for Western Union in over 50 different countries globally. We also see great opportunities for internal career moves and growth.


  11. "Financial Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time

    Pros

    Flexible working hours, variety of drinks, great benefits. The people here at WU are great to work with, they are smart and really know their stuff.

    Cons

    I cannot think of one.

    Advice to Management

    Keep it up, and then WU will be the best place to work.

    Western Union Response

    Jun 20, 2016 – Manager, Community Engagement

    Thanks for the review, and we're glad you feel we're on a good path. We strive to be competitive in our pay and benefits. That's one small part of what helps us attract talented, great people to work ... More



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