FilterSenior Project Manager
I worked at Western Union as a contractor (Less than a year)
Collaborative work environment. Great global diversity and different cultures. It was ever dynamic, ever-changing environment. Non stop to deliver projects on time and on budget.
Western Union has decided to outsource IT staff to TaTa in India. Yes, the company is trying to save money but at what cost? Western Union is financial services company. The customer financial data should stay in the USA. Also, the IT jobs should stay in USA. It is more efficient working with Agile team locally.
Advice to Management
Boosting customer satisfaction with a balanced, personalized approach. Social media engagement could improve company performance. Social media strategies should extend beyond promotional discounts. Responsive customer service representatives were also an important aspect of customer satisfaction. Many firms are trying to use social media to expand the reach of their brands, but this should not be done at the expense of customer service. Walmart is becoming competitor. Let us not forget that Western Union is USA company and should be very vigilant on innovation in this very competitive market. We do not want Western Union to eventually disappear as a brand. Western Union can be awesome company!
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