Westgate Resorts Reviews | Glassdoor

Westgate Resorts Reviews

Updated January 12, 2018
259 reviews

Filter

Filter

Full-timePart-time

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
David A. Siegel
134 Ratings

259 Employee Reviews

Sort: PopularRatingDate

Pros
  • fun, good money, great training (in 9 reviews)

  • best place to work the eviroment is amazing good pay and easy work (in 6 reviews)

Cons
  • NO benefits what so ever for working there (in 9 reviews)

  • 00 out of your salary for reserve and when you leave the company or retire (in my case) they keep all employees money (in 5 reviews)

More Pros and Cons

  1. Helpful (3)

    "Absolutely Amazing Experience with very knowledgeable managers and inspiring teachers!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Branson, MO
    Former Employee - Sales Representative in Branson, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Westgate Resorts full-time (Less than a year)

    Pros

    I loved being part of a great atmosphere full of funny, caring, passionate, inspiring, strong, positive managers. I was so broken when I began there, when I left on layoff, what an amazing person it helped me become by inspirational managers!

    Cons

    The only problem I could see was just other sales reps having drama or taking things too personal, which means they obviously need to change professions, sales is for tough skinned people, especially in Timeshares!

    Advice to Management

    Once they work out a few glitches in getting higher quality tours with people who are actually there to purchase Condominiums, and a few glitches on timing of taking on new concepts. I think it would be a much less turn over rate. Otherwise, managers did an outstanding job at supporting their reps and inspiring team players and support for the success of Westgate Resorts. The most honest company and team of managers I've ever worked for ever! They were all so wonderful to me!


  2. Helpful (1)

    "Welcome Center Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Welcome Center Representative in Orlando, FL
    Current Employee - Welcome Center Representative in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Westgate Resorts part-time (More than a year)

    Pros

    Wonderful people, employees are great. Great work ethics and consistent team building is emphasized. Great perks such as free theme park tickets and Westgate cruise and travel.

    Cons

    Lack of growing ability in the company for those who are not bilingual. No real discount on stays booked for employees, we basically get the taxes off. Management can be spiteful, plays favorites and scheduling can be based off of this. The pay definitely isn't great and during slow season hours are constantly being cut. Communication between management is also lacking, rules are constantly changed and changed back, different managers abide by different rules.

    Advice to Management

    Communication amongst management and communication from management to the agents needs to be improved.

  3. Helpful (1)

    "Housekeeping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Westgate Resorts part-time (More than a year)

    Pros

    Pay, and it’s a union job

    Cons

    Schedule unpredictable, and management shows favoritism


  4. "Okay job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rental Reservations in Ocoee, FL
    Former Employee - Rental Reservations in Ocoee, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Westgate Resorts full-time (More than a year)

    Pros

    You’ll meet cool people

    Cons

    The pay, the managers who show favoritism, the benefits, again the p a y

    Advice to Management

    Play fair, we’re all adults and notice what’s going on.


  5. "Housekeeper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Myrtle Beach, SC
    Former Employee - Housekeeper in Myrtle Beach, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Westgate Resorts part-time (More than a year)

    Pros

    Great training, good benefits, seasonal job

    Cons

    The job was only fun for a short busy summer


  6. "Overall not a bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Westgate Resorts full-time

    Pros

    Pros to this job/company is the management are easy to get along with. Great co-workers and overall great work life benefits. Love the hour break I got each day I worked.

    Cons

    Job is not as secure as other businesses and pay is on the low side for what you do on the job and the type of guest Westgate sales to and who you as an employee have to deal with each day. Also lateness even 1 minute late is counted as late which I don't agree with. Management policies for employees change often and management doesn't keep up to date about phone laws.

    Advice to Management

    Have less strict lateness policy. Give your employees a grace period. Know the phone laws 100% and stop micro managing everything in the office.


  7. "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Westgate Resorts full-time

    Pros

    Very flexible for students, good space.

    Cons

    Parking lot is a pain. Career advancement not fair in some cases and pay rate can be better.

    Advice to Management

    Evaluate better each individually employees.

  8. "sales executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Westgate Resorts full-time

    Pros

    Great Training
    Promote within
    Decent Pay
    benefits package
    Work schedule

    Cons

    commision set-up
    smokers need not apply


  9. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Branson, MO
    Current Employee - Sales Representative in Branson, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Westgate Resorts full-time (More than a year)

    Pros

    The most exciting and most cool job have ever done. Meeting new people every day, and showing them an amazingly affordable way to vacation is really fun!

    Cons

    If your not selling, it's very low pay and can be tough to make it until you're paid again so a part time job on the side until you hone your skills to become better would be recommended....but once you get good, you won't need that second income.

    Advice to Management

    Please don't wait until your Sales Rep's go into their second month of no sales before you decide to help with advance training techniques which should have been covered right out of class training or at least listen to the reps challenge's and get busy being helpful in techniques to get around specific objections which are encountered, which certainly would have prevented such a lengthy time without sales, due to not having that extra training in place when it was desperately needed.


  10. "Westgate Gatlinburg"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Westgate Resorts full-time

    Pros

    Work steady, decent money. Beautiful property.

    Cons

    Salespeople are Independent Contractors with NO benefits, but Company treats them like employees, i,e. Company dictates when and how long salespeople have to work (sometimes very long hours, 6 days a week); salespeople cannot leave property without permission (usually withheld until they deem day is done); Company dictates when and if you can take vacation time. Management is too controlling.


Showing 259 of 266 reviews
Reset Filters