Westgate Resorts Reviews | Glassdoor

Westgate Resorts Reviews

Updated May 23, 2018
281 reviews

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3.0
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David A. Siegel
147 Ratings

281 Employee Reviews

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Pros
  • best place to work the eviroment is amazing good pay and easy work (in 10 reviews)

  • Good environment, good money, good people (in 9 reviews)

Cons
  • NO benefits what so ever for working there (in 9 reviews)

  • 00 out of your salary for reserve and when you leave the company or retire (in my case) they keep all employees money (in 5 reviews)

More Pros and Cons

  1. "Bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Westgate Resorts full-time

    Pros

    Closes early so I’m not there all night everynight. Love it!

    Cons

    Trusting other bartenders from not splitting tips evenly.

    Advice to Management

    Needs to take better action for discipline when it comes to ringing in things properly workers doing the right thing.


  2. "Intense rigorous training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Westgate Resorts full-time

    Pros

    Good training
    Good pay and commission

    Cons

    High turn over rate
    Just a number
    Every time someone get fired, you level up.

  3. "Far better resorts to work at in Park City"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in Park City, UT
    Former Employee - Food Server in Park City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Westgate Resorts full-time (Less than a year)

    Pros

    The actual food served was decent.
    Customers tip well (usually)
    Gratuity policy for large parties

    Cons

    Nepotism is rampant
    Short staffed so don't expect any time off
    Bro culture and revolving door in management
    The Siegels (owners) are awful and trashy
    The place is actually falling apart, especially for how much guests spend
    If you don't hang out with management on your off time or "click", they'll find a reason to fire you
    Retention rate of quality people is abysmal

    Advice to Management

    I find it ironic that a company who actively discusses abusive behavior between employees would refuse to reprimand abusive employees, who are repeat offenders.
    Hiring J-1's as a majority of your workforce during the busy season means A) you don't pay enough and B) there's no consistency in staff, customers notice it.


  4. "It is an okay job, very easy"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Activities Coordinator in Las Vegas, NV
    Current Employee - Activities Coordinator in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Westgate Resorts full-time (More than a year)

    Pros

    Free candy and food when there's an overflow

    Cons

    pay isnt amazing, some favoritism.


  5. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent
    Current Employee - Reservations Agent
    Recommends
    Approves of CEO

    I have been working at Westgate Resorts full-time (More than 5 years)

    Pros

    Awesome place to work, flexible, good benefits, opportunity fro advancement.

    Cons

    distance from my house a bit far


  6. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Westgate Resorts full-time

    Pros

    Pay is great! Many opportunities for advancement. Training available at all times.

    Cons

    Be prepared for slow seasons, but no other cons.


  7. "Safety and Security Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Safety and Security Manager in Myrtle Beach, SC
    Former Employee - Safety and Security Manager in Myrtle Beach, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Westgate Resorts full-time (Less than a year)

    Pros

    Great corporate boss and other management and team members.

    Cons

    No contract security at the resort.

    Advice to Management

    More salary pay for management.

  8. "Very poor management and in violation of title 7 sub sections 10.5 through 10.10"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OPC in Williamsburg, VA
    Former Employee - OPC in Williamsburg, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Westgate Resorts full-time (More than a year)

    Pros

    Diverse working locations and the ability to set ones own hours.

    Cons

    Poor working conditions and no support from the company, you are on your own.

    Advice to Management

    Get your managers to conform to state and federal labor laws


  9. "A Great Company With Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Westgate Resorts full-time (Less than a year)

    Pros

    - Leadership at Westgate (at least in the Marketing Department) is passionate, challenging, fun and they excel at communicating campaign objectives with clarity so that all the people on the team know what to do.

    - It's a high EQ company (leaders have good sense of Emotional IQ, understanding how best to support team members).

    - Hours are flexible and they don't sweat the small stuff, as long as deadlines are met and the job gets done.

    - Good camaraderie and lots of great people I've gotten to know there. ;)

    Cons

    In a sense, it is a company poised on the edge of greatness, in that it is at a historical tipping point in the travel industry. On one hand, digital marketing has never been so critical for growing a hotel chain as it is now,... on the other hand, vacation ownership (a slightly different model) still has a certain appeal and is still an attractive way for people to pursue their vacation needs and desires. The leadership (and I am just speculating here) have a challenging job ahead of them in discerning which way (and where) to invest the lion's share of the marketing efforts in the next 10 years of future growth. My personal feeling (not that I am adequately qualified to claim that I know this for certain, so please don't think that I am saying this with any authority)... is that a shift towards hotel revenue and hotel marketing in general may be the right path forward, but the leadership here is doing a good job (I think) at wading into those 'waters' with a mindful eye towards the brand, the industry, and the overall effect on the company. There's nothing really negative in terms of 'Cons' ... simply an exciting pivotal moment in the company's growth. ;) (I'm kinda psyched to be part of it!)

    Advice to Management

    Keep laying out the road-map and doing what you're doing. It's working. ;)


  10. "Housekeeping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Las Vegas, NV
    Current Employee - Housekeeper in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Westgate Resorts full-time (Less than a year)

    Pros

    Full Time and good pay. Sometimes(keyword; SOMETIMES) are willing to work with you on scheduling but you can NEVER have a weekend off

    Cons

    The supervisors. The co workers. The treatment like you owe them your life and free time. The way they make you feel like your voice isn’t heard. They pretend to care and say they will fix it. They never do.

    Advice to Management

    Fix the supervisor and inspector situation. No one should dread wanting to go to work everyday. No one should feel like they don’t have a voice. Nothing is ever good enough for all of them so please re train or do something to make this a better experience.


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