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Westgate Resorts Employee Reviews about "tours"

Updated May 27, 2021

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Found 20 of over 683 reviews

3.3
56%
Recommend to a Friend
58%
Approve of CEO
Westgate Resorts CEO  David A. Siegel (no image)
David A. Siegel
336 Ratings

Top Review Highlights by Sentiment

Pros
  • "Promise of short hours and good pay(in 38 reviews)
  • "Good benefits and 401K if you stay with the company long enough.(in 26 reviews)
  • "Great people to work with(in 22 reviews)
  • "The company provided good training for is employees and they sometimes take a good care of them.(in 20 reviews)
  • "A place where there is potential to earn good money as long as you can take the nature of the job and the company.(in 13 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

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Reviews about "tours"

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  1. 4.0
    Former Employee, more than 8 years

    Good company

    Feb 10, 2019 - Marketing in Virginia Beach, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, salary and fun work environment

    Cons

    Need better tours should do more to prescreen customer

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  2. 2.0
    Former Employee, more than 1 year

    Commission Based and draw

    May 27, 2021 - DAYLINE SALES Representative in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There is free food. If you don't have a tour, you just get to chill on your phone and talk to co-workers/walk around the casino. You are an independent contractor so managers can't technically tell you to come to work the next day, a lot of people would just walk out and pick their days when to come.

    Cons

    Management is kind of all over the place. Everybody tells you something different. you get paid $72 a day buts its draw, meaning when you sell a timeshare, they will take your commission and subtract your draw. So you have to sell everyday. If you don't sell, eventually your draw maxes and they let you go. Its also very office politics. They hand out tours for you to take, but mainly hand them out to the high rollers and the top sellers. SO if you're at the bottom of the ladder, you might only get 1-3 tours a whole week! (while others are getting around 7-10 weekly) So it definitely sucks when you're new and only getting 1-3 tours a week. I felt like I was progressing at the company so slowly. And you would see the manager's cousin bringing the managers food and them feeding him multiple tours. Very office politics. Make sure everyone likes you and you are set. You are also an independent contractor so at the end of your tax year you must pay the government, so do your finances.

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    3 people found this review helpful
  3. 2.0
    Current Employee, more than 1 year

    working in westgate

    Sep 11, 2020 - Dayline Sales in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good commisions but thet control everything

    Cons

    They control all the tours, don't care about the people

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  4. 2.0
    Former Employee, more than 1 year

    Great If You Don't Mind Scamming People

    Dec 7, 2019 - Sales Representative in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent sales training that I've been able to take with me into better and more promising opportunities. I actually did sell many people and frequently made it on the top 10. Left when I got a real job.

    Cons

    Definitely a scam, don't kid yourself. You will feel bad doing this to people, whether you get your commissions or not. It catches up with you, and management will make sure to not give you "tours" (opportunities to make money with clients) if they can tell you aren't all in. They have people who listen everywhere in the resort, even when you think you're alone.

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    1 person found this review helpful
  5. 4.0
    Current Employee, less than 1 year

    Sales rep

    Aug 23, 2018 - Dayline in Branson, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Super Friendly staff, great atmosphere to work in.

    Cons

    Not many cons, besides not many tours when slow.

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  6. 3.0
    Former Employee

    in house sales rep

    Aug 16, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great training offered before you hit the floor

    Cons

    beside non qualified tours, it s the typical stress related to the sales position

    Be the first to find this review helpful
  7. 1.0
    Current Employee, less than 1 year

    Commission Sales Rep

    Aug 24, 2018 - Sales Associate in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Not many hours a week, free beverages while @ workplace, access to interval getaways.

    Cons

    It’s unbelievable how the people at the tour desk control who will be successful and who will be a failure (base on friendship, family ties & pretty much who they like or not) the system is very corrupted. No benefits AT ALL, no tours guaranteed sometimes you can go more than 3 days without a tour. Dealing with managers rejection when you have “nothing” on the table, so you basically have to beg them to go and close your table (part of the process)

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    1 person found this review helpful
  8. 1.0
    Former Employee, less than 1 year

    Most all timeshare sales reps will go broke here.

    Jun 1, 2018 - Timeshare Sales Representative in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The timeshare sales reps get an awesome free breakfast and lunch buffet every day.

    Cons

    If you are reading this and thinking about becoming a timeshare sales rep here let me tell you. You will NEVER EVER EVER make more than minimum wage --$8.25/hr-- working for these jokers. YOU are NOT the exception. This IS what will happen to YOU. Here's the real dope. Maybe 8 out of 10 families they bring in to sell are non-qualified – broke – families almost impossible to sell. Broke families are often tipped off by the guy who reeled them in to lie about their income so they will qualify for the opportunity - and the free gifts. Maybe 2 out of 10 actually have enough money to buy the product. YOU will NOT be assigned those families. They are assigned to the love line - the 20% of reps that always get the money families - the reps who end up closing a deal almost every day. Who are they? The bf/gf or husband/wife of an employee management already values, hot sexy babe reps (yeah you know why), reps with 10 years experience they are absolutely sure won't lose a deal, someone they are grooming to move into management, management's personal buddies, that kind of people. Not YOU. YOU will get assigned the lousy tours – the 80% of families who are dead broke or otherwise deemed by management as impossible to sell (unmarried couples, for example). Broke families will waste your time playing you, acting interested - to move things along quickly so they can say no at the end and get to their free stuff. SOMEONE has to take on all these lousy tours they bring in. Management isn't going to hand over the free gifts to them for nothing, management is at least going to TRY to sell them. And maybe 1 out of 20 of these lousy tours WILL end up signing papers even if they can't really afford it. That is why they need the other 80% of the reps on the floor. To deal with the broke families. If you get lucky and actually sell one of them then your commission will be used to wipe out your minimum wage draw (the money that was drawn against your future commissions) and you will get nothing for your work. Most of the new reps who are constantly dealt these lousy tours end up quitting after three or four months after few or no sales. And that's why the company is constantly looking for more new reps to put on the floor - constantly churning and burning their reps. If you don't quit, management will tell you it's YOUR fault, that YOU are a lousy salesperson. Management will start endlessly abusing you with insults and trivial training tips that have absolutely nothing to do with the fact you were dealt a stack of broke tours. Management will hold firm on the line that "broke tours" is just an excuse that losers use. And eventually they will just fire you anyway as soon as they can get some new sucker to replace you who MIGHT be a bit better than you. Some reps that are a bit better than brand-new do get an occasional sale. Management throws them a money family once in a while because no one else is available who they would rather give it to – or to string the rep along with a bit of hope. Then three months later 2 out of 3 times corporate will tell the rep that the family never finished paying, so the commission is being clawed back out of their checks or reserve balance. Again they get almost nothing for their work. A few years back over 300 sales reps at Myrtle Beach filed a class-action lawsuit proving this company never paid them commissions due. The reps won in court. THEN Westgate counter-sued them individually to try to clawback the money. Do you want to work for a company like that? I think not. Only the love line gets paid here. If YOU aren't on it, you will get your $8.25 an hour and nothing more. Management mouth here is a constant pack of lies to twist gullible minds into buying into this scam. The love line reps know this head-game and play along. There's a good bit of this sort of thing going on at all the timeshare companies. It's just a whole lot worse at this one.

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    4 people found this review helpful
  9. 2.0
    Former Employee, more than 1 year

    Unprofessional, Plays Favoritism and LIES to Customers

    Sep 2, 2017 - Sales Representative in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you like the casino atmosphere, it can be fun to work there. The rooms (only the 40 that are actually converted to Timeshare units) are pretty nice and sell itself and Elvis previously living there is pretty cool. If your good they will favor you and hand select the best yours for you, if your not you get stuck with the WORST tours.

    Cons

    It's an absolute disfuctional zoo... No one knows what they are doing, they will hire ANYONE even people who come in for another job! The General Manager teaches people how to pitch heat and hand selects tours for her husband. Richard Siegel is the most disgusting person to ever walk this earth and has NO respect for the individuals who make him MILLIONS of dollars! Be prepared to be lined up from worst to best and get screamed at in the morning meetings. They have a $7,000 reserve -- unheard of -- and you NEVER get that money back when you leave! Very unprofessional from the way from people dress to the way they talk and carry themselves. You are a number and easily replaced at any monent. NO benefits what so ever for working there!!!!!!

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    4 people found this review helpful
  10. 3.0
    Former Employee

    Independent Contractor

    Dec 24, 2016 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Consistent Pay Fun Team Meetings Benefits The resort is constantly growing and getting a chance to see people vacation in a new style was very rewarding.

    Cons

    Food could be a little better Tours can sometimes turn out not so well. Some tours given weren't always so nice, but you have to take the good with the bad

    1 person found this review helpful
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