Westin Reviews | Glassdoor

Westin Reviews

Updated November 19, 2017
364 reviews

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3.6
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Adam Aron
54 Ratings

364 Employee Reviews

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Pros
Cons
  • Keeping a good work-life balance was pretty difficult (in 14 reviews)

  • Low pay and stressful work environment (in 17 reviews)

More Pros and Cons

  1. "Very bottom line oriented."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Dallas, TX
    Former Employee - Sales Manager in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Westin full-time (More than a year)

    Pros

    Systems are strong. They are always working to improve systems and find new ways of automating processes. Salespeople are not seen as “extra labor “ to be pulled away from selling.

    Cons

    Emphasis on meeting goals / incentives leads to business mistakes. Company needs to think outside the measurement box and reward employees who do what is good for the hotel, not just for themselves.

    Advice to Management

    Remember that you are in the hospitality business.


  2. "Too many managers, too little actual staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waitress in Savannah, GA
    Current Employee - Waitress in Savannah, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Westin (More than a year)

    Pros

    Free shift meal, insurance and everyone is pretty nice

    Cons

    No one actually follows through with anything, they just keep passing things off until the guest I'd super upset

    Advice to Management

    More employees, less managers. J1s are missed

  3. "Great Experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Westin full-time

    Pros

    Friendly staff, caring work environment

    Cons

    Improve clarity of position roles


  4. "Service express operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Expess in Atlanta, GA
    Current Employee - Service Expess in Atlanta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Westin full-time (More than a year)

    Pros

    The hotel discount, the luxurious hotel itself, and the full service you get.

    Cons

    Management is a little conniving they have their picks and favorites they encourage you to grow by mouth but secret want to keep you down and in the same position. When you are outspoken about your feelings you become their enemy.

    Advice to Management

    worry more about the issues of the hotel itself instead of micromanaging every thing the employee does when there are never any complaints about the service from the employees to the guest. don't make the employees miserable then expect for them to give guest exceptional customer service!


  5. "Great company to work for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Westin full-time

    Pros

    Really enjoyed working at The Westin

    Cons

    Did not have any cons about working there


  6. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Washington, DC
    Former Employee - Supervisor in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Westin full-time (More than 3 years)

    Pros

    Great Working Environment. Fun People To Work With.

    Cons

    Better Insurance Plans For All Employees

    Advice to Management

    N/A


  7. "Overall good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Westin (More than a year)

    Pros

    Supportive management and good pay

    Cons

    Not enough resources to perform job well at all times

  8. "Nice facility but poor, small minded thinking at the top."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer
    Former Employee - Engineer
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Westin full-time (More than 5 years)

    Pros

    You get good discounts on a lot of different hotels across the globe. Especially since Marriott merged with Starwood. You are also compensated fairly well too.

    Cons

    For as much money as the property is making you would think that keeping a good inventory of common items would be no problem.

    Advice to Management

    Spend more money. Reinvest in the property.


  9. "Great Hotel to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Front Office Manager in Herndon, VA
    Current Employee - Assistant Front Office Manager in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Westin full-time (More than 3 years)

    Pros

    great management.
    They feed you on your breaks(take $1 a day off of your paycheck)
    Room for advancement and to be cross trained
    Management treats there employees with respect and are very nice.

    Cons

    Great hotel. Nothing really negative to say. Just make sure if you work there you stay on top of your duties.


  10. "dont work there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dishwasher in Greenville, SC
    Former Employee - Dishwasher in Greenville, SC
    Doesn't Recommend
    Negative Outlook

    I worked at Westin (More than a year)

    Pros

    nothing good about this place

    Cons

    I have nothing to say about this place

    Advice to Management

    nothing to say


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