Westlake Hardware Reviews | Glassdoor

Westlake Hardware Reviews

Updated November 19, 2017
34 reviews

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3.3
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Joe Jeffries
1 Rating

34 Employee Reviews

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  1. Helpful (1)

    "Great Culture + Great Team Members = 1 Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Lenexa, KS
    Current Employee - Senior Director in Lenexa, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Westlake Hardware full-time (More than a year)

    Pros

    We have been around for almost 113 years, but in many ways we are like a start-up (progressive leadership and management, and a company that is growing). I work in the SSC (Store Support Center) and have never seen an HQ Team that is so focused on the absolute support of every store (108 & counting) and the absolute support of every associate (1,900 & counting)! Work is always challenging and never boring (we are growing, which is both personally and professionally rewarding). This Westlake Ace team is the best!

    Cons

    None--Westlake Ace really IS the place if you've got the right stuff!

    Advice to Management

    Continue to grow strategically (ensure the foundation, structure and support/headcount is aligned with our growth).


  2. "Part Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Westlake Hardware part-time

    Pros

    The people I worked with were kind and easy to get along with for the most part

    Cons

    The upper management was lazy and not helpful in difficult situations.
    Only expect a 50 cent pay raise at most

  3. "Ace might not be the place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Wichita, KS
    Current Employee - Cashier in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Westlake Hardware part-time (More than a year)

    Pros

    Special bond with coworkers and customers, simple job, fairly kind customers (mostly regulars)

    Cons

    Low wages, stinky management, monotonous, outdated technology, lack of interest from corporate

    Advice to Management

    Stop hiring new cashiers at higher wages than others who have been there for a long time, take us seriously when we approach you with problems/concerns, don't treat sales associates like garbage


  4. "Shift Leaf"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Westlake Hardware part-time

    Pros

    Good Company and work atmosphere.

    Cons

    Not many chances for advancement


  5. Helpful (1)

    "HR Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Manager
    Current Employee - Human Resources Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Westlake Hardware full-time (More than a year)

    Pros

    There are great people to work with. Core values and culture are a big deal.

    Cons

    Can't think of any right now.

    Advice to Management

    Keep talking about and living out your core values. It's making a difference.


  6. "Not Ideal Job for Anyone Older"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Westlake Hardware full-time

    Pros

    - entry level for customer service
    - have the potential to be outside during the spring/summer

    Cons

    - communication is poor
    - growth in the company is at a standstill
    - pay is very little

    Advice to Management

    I would advise to making promotions on a skill and work effort basis versus a tenure. Also, increase wages


  7. "Assistant manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Westlake Hardware full-time

    Pros

    The hours are not bad. Customers are nice.

    Cons

    Poor DM has led to bad store operations. Training is a joke when store training manager training you has not read the training manual. They do not believe in military discounts. They also would rather hold on to an item for years than Mark it down and get it out. Insurance is a joke 30 percent of salary for the for the best which only ok insurance so forced to take the lowest so not out 500 plus a month for the best

    Advice to Management

    Train, plan, tour stores with a plan, think of how to selling more not stop theft more. Stores look terrible from paint, structures, osha issues, concept of retail 2000's would be nice if corporate knew this.

  8. Helpful (1)

    "Floor Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Westlake Hardware full-time

    Pros

    none. this makes any other retail job look like a vacation

    Cons

    abysmal hours, nonexistent benefits, poor pay


  9. Helpful (1)

    "Assistant operation manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Recommends
    Positive Outlook

    I worked at Westlake Hardware (More than 5 years)

    Pros

    Great company lot of potential for advancement, stores are well trained and have some of the best customers

    Cons

    They like to move managers around to diffrent stores. Alot of resets that dont make since, and change prices back and forth weekly

    Advice to Management

    Be open with employees about company moves and need lose provention in every store.


  10. Helpful (1)

    "Head Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Westlake Hardware full-time (More than 3 years)

    Pros

    You get close to your customers, like it's a small town.

    Cons

    Doesn't pay well enough, there can be favoritism at times

    Advice to Management

    Appreciate all your associates do for you.


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