Westlake Hardware Reviews | Glassdoor

Westlake Hardware Reviews

Updated April 21, 2017
28 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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George Smith
12 Ratings

28 Employee Reviews

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  1. "Assistant operation manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Recommends
    Positive Outlook

    I worked at Westlake Hardware (More than 5 years)

    Pros

    Great company lot of potential for advancement, stores are well trained and have some of the best customers

    Cons

    They like to move managers around to diffrent stores. Alot of resets that dont make since, and change prices back and forth weekly

    Advice to Management

    Be open with employees about company moves and need lose provention in every store.


  2. "Head Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Westlake Hardware full-time (More than 3 years)

    Pros

    You get close to your customers, like it's a small town.

    Cons

    Doesn't pay well enough, there can be favoritism at times

    Advice to Management

    Appreciate all your associates do for you.


  3. "Good People"

    Star Star Star Star Star
    Former Employee - Cashier in San Angelo, TX
    Former Employee - Cashier in San Angelo, TX
    Approves of CEO

    I worked at Westlake Hardware full-time (More than a year)

    Pros

    Good clean store well managed and tightly run Fun coworkers and good atmosphere. Would work there again in a heartbeat

    Cons

    Small circle of employees leads to much scheduling but lack of overtime leads to split schedules and some crazy workdays

    Advice to Management

    Allow overtime and manage employee schedule better also be upfront about realities of the job and the level of knowledge required for various positions


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  5. "Westlake was the pilot ACE store I worked, 1992."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Oklahoma City, OK
    Current Employee - Retail Store Manager in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Westlake Hardware full-time (More than 10 years)

    Pros

    ACE Hardware has always bee good to me and my family.

    Cons

    It is retail, says it all to those that love/hate retail.

    Advice to Management

    Always remember the trenches. If born into a family of ownership, not all were so lucky.


  6. "Employer takes advantage of its employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Broken Arrow, OK
    Former Employee - Cashier in Broken Arrow, OK
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Westlake Hardware part-time (More than a year)

    Pros

    Great customers, excellent learning experience, and the great co-workers. Most employees are respectful and truly care about the customers experience.

    Cons

    Management does not recognize staff with excellence other than a pat on the back. After multiple re hires and proven customer service my pay checks showed that I was being paid then previous employment. I would not recommend this business to anyone other than someone looking for a summer job.

    Advice to Management

    Employee recognition and compensation is essential to the success of the business and the experience of the customer. I would recommend the employer step back and re- evaluate the way employees are recognized for doing their job correctly and providing customer satisfaction.


  7. "Loved it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Specialist in Tulsa, OK
    Former Employee - Department Specialist in Tulsa, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Westlake Hardware full-time (More than 3 years)

    Pros

    Great company, co-workers, discount and benefits. I miss working there.

    Cons

    Finishing the certifications is very time consuming but came with no raise. Typical retail ups and downs. Not too many cons at all.


  8. "Great place to work for..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Topeka, KS
    Current Employee - Anonymous Employee in Topeka, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Westlake Hardware part-time (More than 3 years)

    Pros

    I love working for Westlake. My managers are great people and they treat the associates fairly. They are very flexible with the hours that you want to work. The training for new associates is hands on and very easy to catch on. Hopefully some day one of my kids can work here as well.

    Cons

    It's retail. You occasionally get a DUD for a co-worker and in some stores the managers are not as awesome as my store.


  9. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Lenexa, KS
    Former Employee - Seasonal Sales Associate in Lenexa, KS
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Westlake Hardware (Less than a year)

    Pros

    Co workers were very helpful when teaching me how do to my job and they were easy to get along with.

    Cons

    The boss seemed selfish and unproffesional although he was a nice guy at often times he would come off as rude. I also was told they were keeping me after the season was up and then due to personal problems between the manager and my sister breaking up he let me go


  10. "good job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Specialist in McLouth, KS
    Former Employee - Department Specialist in McLouth, KS
    Recommends
    Approves of CEO

    I worked at Westlake Hardware (More than a year)

    Pros

    I was department specialist, so I had a lot of freedom with my job. They put a lot of responsibility and stress on me but I loved it

    Cons

    Not many cons, just a lot of pressure to do everything on your own once you learn to do them. But that's pretty much how it is at any job.


  11. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lenexa, KS
    Former Employee - Customer Service Representative in Lenexa, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Learned a lot about home improvement. It was a great experience to work there. I got exercise loading and working in the garden area.

    Cons

    Company can't make up it's mind on who they are and what they want to be. They spent a lot of money to train everyone in every aspect of home improvement and everything they sell so that they can only have 2-3 people working at a time to help everyone. It doesn't always work best that way. Before, they had specific department managers that would be an expert on that topic (ie plumbing, paint, etc) and it worked great, but that requires having too many people working.

    Advice to Management

    Treat your employees better since how you treat them will affect how they treat your business. They had a few years of no raises due to unsure how the company was doing, but then went and wouldn't stop talking about how business was still having the best years yet - not very fun to hear that as an employee


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