Westpac Group Reviews | Glassdoor

Westpac Group Reviews

Updated January 12, 2017
37 reviews

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1.0
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Brian Hartzer
11 Ratings

37 Employee Reviews

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Pros
Cons
  • poor work life balance in some areas (in 10 reviews)

  • Senior management doesn't care about individuals (in 17 reviews)

More Pros and Cons

  1. "Scrum Master"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scrum Master in Sydney (Australia)
    Current Employee - Scrum Master in Sydney (Australia)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Westpac Group full-time (More than a year)

    Pros

    Good culture and great place to work

    Cons

    Salary is amongst the worst in Sydney as most people are doing high paying jobs yet being paid the salary of a junior (not applicable) role.

    Advice to Management

    Need to review salaries and align people's pay accordingly.


  2. Helpful (2)

    "Worst Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Sydney (Australia)
    Former Employee - Personal Banker in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing pros....not a single good things.

    Cons

    everything bad. From recruitment process, management, work environment, racist, bad work culture....everything. This is one of the worst company in Australia. Not recommend anyone to join in Westpac. If there is any negative star rating I should apply that for Westpac.

    Advice to Management

    No advice......worst management.


  3. Helpful (2)

    "Beware of COFE Team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Westpac Group (Less than a year)

    Pros

    Westpac overall is a good organization and working towards continuously improving its working environments
    Good employee benefits

    Cons

    - COFE Team is run by highly incompetent, dubious and old school mentality (practitioners of Theory X)
    - Department head seriously lacks ability to communicate and interact with you in person except assigning tasks and finding faults.
    - You are discouraged at every step if you dare to bring any ideas on table.
    - Whatever good you hear from Westpac HR is not applicable if you are in this team. It's a company within a company run by intimidation, coercion and spying
    - Project costing is highly dubious (few hours worth of work is charged as few weeks worth)
    - They got lowest employee satisfaction in this team Vs whole organization (for obvious reasons)

    Advice to Management

    Bring a forward looking professional and inspiring person as department head


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  5. "Westpac Procurement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Category Manager in Sydney (Australia)
    Former Employee - Category Manager in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Westpac Group full-time (More than 3 years)

    Pros

    The work Westpac does around supporting entrepreneurs and disadvantaged communities is commendable, salaries are generally top end of market. Work is hard but rewarded accordingly.

    Cons

    The culture is generally toxic. The CPO and the management team breed a toxic, narcissistic culture, high performers outside the 'inner circle' are viewed with suspicion and preference is very much on a if your face fits basis. Unfortunately for Westpac many top-performers have leaked or been pushed out of the procurement organisation.

    Advice to Management

    Get David Harrison back ASAP.


  6. "Embarrassingly poor company culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker
    Former Employee - Personal Banker
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Westpac Group full-time (More than 3 years)

    Pros

    Good team mates, all in the same boat together. Stable job. Good new scorecard coming out that could improve the situation for branch staff. But other than this very little else.

    Cons

    Horrendous staffing and poor resourcing. The job is devoid of any enjoyment/fun. Profit over people and sales over service. Very poor staff morale basically no one i know is very happy in the branch system. Often the staffing is so bad the quality of service given to the customers is dismal. A terrible company culture that often chops down and suppresses those who speak the truth. The middle level management lives in an alternate world and the level of disconnect from reality is stunning/embarrassing at times. I found myself in a great many ethical dilemmas working there. After a while, I was genuinely embarrassed to be called a Westpac employee due to some of the stuff going on there. Don't be fooled by the bonus system or the chance of progression, sure they are there but very difficult to acquire and very limited in actual benefit. Westpac doesn't deserve to employ many of the nice and talented people there. If you go there with a good attitude it will very likely eventually break into a bad one.

    Advice to Management

    Look at staff morale greater it's not an enjoyable or exciting place to work. Stop being so tight with spending, it is having a genuinely massive impact on staff engagement and morale and thus affecting the customer directly. Enforce ethics and customer service as much as sales targets. Please please make adequate staffing arrangements for when staff are away. Look at mid level management and how well they lead over how they manage - there is a great lack of true leadership that is killing the branch system.


  7. "Horrible Time there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support Analyst in Adelaide (Australia)
    Former Employee - IT Support Analyst in Adelaide (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Westpac Group part-time

    Pros

    They pay you on time

    Cons

    Insanely unrelistic expectations
    Poor management
    Very strange idea of what good service is

    Advice to Management

    ...


  8. "black hole"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    perfect company for waiting your retirement

    Cons

    ignorance and micromanagement from the bottom up to the top

    Advice to Management

    rope and soap


  9. Helpful (2)

    "Not a good Working environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Manager in Sydney (Australia)
    Former Contractor - Project Manager in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Westpac Group as a contractor (Less than a year)

    Pros

    Large organisation with opportunities;
    Business has money to spend on Manager offsites, team building and Christmas parties

    Cons

    Bullying is present
    No "One Team" environment
    Most women are ore jealous of new staff. Backstab than support environment to survive.

    Advice to Management

    Follow your :One Team" policy from the top. Women managers should not bully their women staff or colleagues. They should be better mentors and set an example. Staff are too scared to say anything so they move from dept to dept, until they can find something external.


  10. "Retail is a better environment than this"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The hours, weekends off, some people are nice to work with not all but some

    Cons

    Training was unorganized, not a great work environment. Other branches may be different but this one is not great. First time in the banking industry and ive been so put off im getting out of it

    Advice to Management

    Better equip new people with training


  11. Helpful (3)

    "Senior Manager: "Look out for the Emperor's weavers!""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Sydney (Australia)
    Former Employee - Senior Manager in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Westpac Group full-time (Less than a year)

    Pros

    - Majority are genuine and passionate employees.
    - Good focus and aspirations to innovate and become customer centric.
    - Some areas have excellent culture but candidates beware; you must research your role beforehand to avoid 'terminal' areas.

    Cons

    - aggressive, spurious, superficial and narcissistic senior leadership.
    - success depends purely on influence, and (perception of) personal brand rather than performance.
    - employees punished for speaking up against poor culture and bullying behaviour. Serious complaints were ignored by HR (involving harassment, bullying and inappropriate conduct by staff members in the public).
    - I exercised my right to call out poor behaviour. This resulted in my dismissal, days before end of my probation and delivered via voice mail. Sadly I was not the first person to experience this type of poor behaviour within this specific commercial and business area.

    Advice to Management

    The 'weavers' are doing a marvellous job for the Emperor. Please don't let people like me ruin the 200 years celebration party.



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