Westpac Group Reviews | Glassdoor

Westpac Group Reviews

Updated October 4, 2017
40 reviews

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Brian Hartzer
14 Ratings

40 Employee Reviews

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Pros
Cons
  • Absolutely no cons at all as the work/life balance is great (in 12 reviews)

  • Office politics does come into play in senior management (in 19 reviews)

More Pros and Cons

  1. "I wouldn't bank with them if you knew what their technology is like"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Capability Development in Sydney (Australia)
    Former Employee - Capability Development in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Westpac Group full-time (More than 3 years)

    Pros

    large amounts of money to waste on projects that never deliver anything
    great place to go if you don't actually want to do any work
    great for WLB because no one actually does any work and you can sit on projects not delivering anything for months or years and no one notices

    Cons

    hierarchical management who don't enable anyone other than them (old grey hair men) to make decisions
    success is based on how much you are prepared to brown nose not on ability
    have no interest in anyone raising concerns or trying to do the right thing
    highly political, full of dead wood who care more about their position that actual doing any resembling customer service
    just check out the real NPS score - its pathetic
    HR function is full of terrible mean-spirited women who have clawed their way up into their role and are going to make sure everyone else does the same.

    Advice to Management

    actually implement Brian's vision of being the world's best service company (but that would mean you actually deliver a service which you don't as you don't know what that is"


  2. "Read all the reviews before proceeding."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Personal Banker
    Current Employee - Senior Personal Banker
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Westpac Group full-time (More than 5 years)

    Pros

    High staff turnover so it is easy to get your foot in the door.

    Cons

    There is a culture of bullying that stems from upper management and your work place experience is dependant on who your boss is. Promotion is never based on merit, you will not ever be promoted just for being good at your job.

    People get promoted who shouldn't be promoted at all - this usually are underperforming PBs who move into BM Roles. I don't understand how this can occur and how this is in line with the company's values?

     How can you have a regional manager who got his job without any past management experience, how can you promote a PB into a BM who never has met targets, only has a year of work as a PB and is immature. Another example is two women who job share one role - how can you have two middle aged women people managing one small branch. Job share arrangements never work and put too much pressure on staff. Another BM is a Financial Planner from ANZ (?)

    Advice to Management

    Management consists of high school drop outs who have very limited working experience. Upper Management have no people management experience at all.

     I think anyone taking on a management role needs to have a Diploma level management qualification minimum. There is zero value on staff and clear abuse of management policies.

    I think staff should be performing performance appraisals instead of their one up manager. There is a lot of behaviour that goes on in a branch that wouldn't be tolerated in any other industry or any other job.

     I knew people who moved to ANZ, CBA and Suncorp and raved about these banks.

    I think they need to clean house with management, there probably is a reason that no one stays in that role for more than a couple of years.

  3. Helpful (1)

    "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Big bank with nice office

    Cons

    Poor management with no strategic plan

    Advice to Management

    Start treating your employers like assets.


  4. Helpful (4)

    "Worst Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Sydney (Australia)
    Former Employee - Personal Banker in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing pros....not a single good things.

    Cons

    everything bad. From recruitment process, management, work environment, racist, bad work culture....everything. This is one of the worst company in Australia. Not recommend anyone to join in Westpac. If there is any negative star rating I should apply that for Westpac.

    Advice to Management

    No advice......worst management.


  5. Helpful (1)

    "Scrum Master"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scrum Master in Sydney (Australia)
    Current Employee - Scrum Master in Sydney (Australia)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Westpac Group full-time (More than a year)

    Pros

    Good culture and great place to work

    Cons

    Salary is amongst the worst in Sydney as most people are doing high paying jobs yet being paid the salary of a junior (not applicable) role.

    Advice to Management

    Need to review salaries and align people's pay accordingly.


  6. Helpful (4)

    "Beware of COFE Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Westpac Group (Less than a year)

    Pros

    Westpac overall is a good organization and working towards continuously improving its working environments
    Good employee benefits

    Cons

    - COFE Team is run by highly incompetent, dubious and old school mentality (practitioners of Theory X)
    - Department head seriously lacks ability to communicate and interact with you in person except assigning tasks and finding faults.
    - You are discouraged at every step if you dare to bring any ideas on table.
    - Whatever good you hear from Westpac HR is not applicable if you are in this team. It's a company within a company run by intimidation, coercion and spying
    - Project costing is highly dubious (few hours worth of work is charged as few weeks worth)
    - They got lowest employee satisfaction in this team Vs whole organization (for obvious reasons)

    Advice to Management

    Bring a forward looking professional and inspiring person as department head


  7. Helpful (3)

    "Westpac Procurement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Category Manager in Sydney (Australia)
    Former Employee - Category Manager in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Westpac Group full-time (More than 3 years)

    Pros

    The work Westpac does around supporting entrepreneurs and disadvantaged communities is commendable, salaries are generally top end of market. Work is hard but rewarded accordingly.

    Cons

    The culture is generally toxic. The CPO and the management team breed a toxic, narcissistic culture, high performers outside the 'inner circle' are viewed with suspicion and preference is very much on a if your face fits basis. Unfortunately for Westpac many top-performers have leaked or been pushed out of the procurement organisation.

    Advice to Management

    Get David Harrison back ASAP.

  8. Helpful (1)

    "Embarrassingly poor company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker
    Former Employee - Personal Banker
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Westpac Group full-time (More than 3 years)

    Pros

    Good team mates, all in the same boat together. Stable job. Good new scorecard coming out that could improve the situation for branch staff. But other than this very little else.

    Cons

    Horrendous staffing and poor resourcing. The job is devoid of any enjoyment/fun. Profit over people and sales over service. Very poor staff morale basically no one i know is very happy in the branch system. Often the staffing is so bad the quality of service given to the customers is dismal. A terrible company culture that often chops down and suppresses those who speak the truth. The middle level management lives in an alternate world and the level of disconnect from reality is stunning/embarrassing at times. I found myself in a great many ethical dilemmas working there. After a while, I was genuinely embarrassed to be called a Westpac employee due to some of the stuff going on there. Don't be fooled by the bonus system or the chance of progression, sure they are there but very difficult to acquire and very limited in actual benefit. Westpac doesn't deserve to employ many of the nice and talented people there. If you go there with a good attitude it will very likely eventually break into a bad one.

    Advice to Management

    Look at staff morale greater it's not an enjoyable or exciting place to work. Stop being so tight with spending, it is having a genuinely massive impact on staff engagement and morale and thus affecting the customer directly. Enforce ethics and customer service as much as sales targets. Please please make adequate staffing arrangements for when staff are away. Look at mid level management and how well they lead over how they manage - there is a great lack of true leadership that is killing the branch system.


  9. Helpful (2)

    "Horrible Time there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support Analyst in Adelaide (Australia)
    Former Employee - IT Support Analyst in Adelaide (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Westpac Group part-time

    Pros

    They pay you on time

    Cons

    Insanely unrelistic expectations
    Poor management
    Very strange idea of what good service is

    Advice to Management

    ...


  10. Helpful (1)

    "black hole"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    perfect company for waiting your retirement

    Cons

    ignorance and micromanagement from the bottom up to the top

    Advice to Management

    rope and soap


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