Westpac Group Reviews | Glassdoor

Westpac Group Reviews

Updated September 11, 2017
54 reviews

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2.0
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Brian Hartzer
8 Ratings

54 Employee Reviews

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Pros
Cons
  • Absolutely no cons at all as the work/life balance is great (in 12 reviews)

  • Office politics does come into play in senior management (in 19 reviews)

More Pros and Cons

  1. Helpful (1)

    "Technology Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Project Manager
    Current Employee - Technical Project Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Westpac Group full-time

    Pros

    Flexible working arrangements
    People are nice to work with

    Cons

    Location - Kogarah
    People treated like number, not people
    Doesn't have a safe culture - people are afraid to speak up
    Has a blame culture, no mentoring or guidance for people to grow
    Behind in their technology - has great plan but sucks at execution especially Cloud adoption

    Advice to Management

    Walk the talk


  2. Helpful (1)

    "Better of at one of the other Big 4 Banks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    - Work life flexibility / balance

    Cons

    - Too much dead wood, very rarely will someone be performance managed out
    - Staff abuse work flexibility
    - Bonuses are nothing special
    - Salaries are the lowest of the Big 4 banks
    - Too many layers of approval to get anything done
    - Main source of fixing problems is to create a project, projects are usually staffed by the same BA's doing just enough to get the next gig but not enough to successfully deliver
    - Heavy meeting culture, not uncommon to have a meeting about a previous meeting

    Advice to Management

    You get what you pay for

  3. "Old, hierarchical and micro-managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Good support for community related initiatives

    Cons

    Some areas are very toxic and untenable

    Advice to Management

    Don't stifle your young people


  4. "Senior Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Business Analyst in Sydney (Australia)
    Former Contractor - Senior Business Analyst in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Westpac Group as a contractor (More than a year)

    Pros

    Great team and incredible working conditions at Barangaroo.

    Cons

    Governance management do not support full time working mothers and not advocates of flexible arrangements. Also desks are running out at Barangaroo but still management are not encouraging work from home arrangements which is the whole purpose of the hot desking / collaborative working arrangements at Barangaroo!

    Advice to Management

    Provide flexible arrangements for all staff (consistent across all teams) including daily rate contractors as currently you discriminate against daily rate contractors which in some projects are the majority of the team.


  5. Helpful (4)

    "Senior Manager - Business/Commercial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Brisbane (Australia)
    Former Employee - Senior Manager in Brisbane (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Westpac Group (More than 10 years)

    Pros

    The Company has a great history and some great policy's such as Purchased Leave, Maternity Leave, etc, etc. Obtaining approval to use these policies is not that easy as it needs to 'fit the business'. Staffing is alway run on the tight side (and performance measures are not adjusted for leave), the reality is that it's very hard to access these policies (unless you work in Sydney head office), but they are there.

    Westpac states that it is a great place for women to work. Yes it may be in Sydney however, my experience was not in Brisbane. For instance, if a female employee was on maternity leave whilst pay rises occur (Nov/Dec yearly), you don't get one - this means that if you had 2 or 3 children, you could be $10-$15K per annum worse off than your male counterparts; and whilst on maternity leave you can't apply for job's (promotions), meaning you could come back to work, and people with less knowledge, experience worse performance could be your boss. Even worse, if you worked part year and took Mat Leave, you would end up not achieving targets, and get a poor performance review.

    If you perform well against your targets (more than 120%) you will get good pay increases and bonuses. If you do not achieve your target (less than 120%), you will not get a pay rise and will not get a bonus. Less than 80% and you are on performance management and twice in a row and you are looking for a job. High performers get treated very well and are untouchable, even if they do something wrong. The reason for this is that people leaders are also performance managed and they need the good performers in their team, so will overlook poor conduct as they can not afford to loose people who bring in the sales.

    Cons

    Senior Management is blind (or ignores) the Banks average products and poor operational ability to deliver for customers. The Banks latest strategy is all about customers, however, the ability to deliver products and solutions for the customer is not what I think is that good. For example, as a lending manager you may get a loan approved, but getting documents in a reasonable time frame for the customer to sign before settlement is impossible.

    Most Senior Leaders are promoted on the basis of being strong on activity managing subordinates to achieve sales targets and are heavily incentivised for achieving sales targets (which is all about growth in assets and revenue). Thier attitude is that if you do not achieve your targets, go looking for another job. This of course drives behaviour. It is not unusual for people to get promoted to people leader roles on the basis of friendships and if you are going to support them, which is disappointing, as it should be about who is best for role and who will do the right thing.

    The current CEO (Brian Hartzer) has been at the helm for over two years now. He did not do a staff survey in his first year, however did one in his second year and received poor results. This is his first CEO position having come from a consulting role which I believe he has worked his whole prior work life. The strategy he is driving (all about customers) is not reflected in middle management actions and direction giving a misalignment of work task and corporate strategy. He will say one thing, but as an employee you are being driven to do something else. For this reason, I have not rated him highly. The previous CEO (Mrs Gail kelly) was very clear with her vision and all levels of management actions were aligned.

    The Bank does claim to listen and work with staff (etc) and has an online whistleblower system and anonymous complaints process. My observations were that if a staff member uses these, they will cease to be a staff member after not too long. Indeed, my observations were also that if a staff member provides any feedback that is not aligned to what middle management want, you won't be there long either.

    If you are lucky enough to work in a division with a good boss, Westpac is great to work at, however most middle management are being ridden hard by GM level to achieve results, hence this will reflect in how they manage staff lower down the line.

    Bottom line - as a workplace on 2017 I would rate Westpac poorly. The corporate strategy is good, but that's not how the Bank is being managed down the line and the attitude is if you don't like it, leave. I was a good performer so generally was treated OK (which did not always occur), but I am glad I am no longer at Westpac.

    Advice to Management

    1. Listen to staff
    2. Align CEO strategy to Middle Management strategy
    3. Seriously look at the Banks operational ability
    4. Review compensation systems and alignment to staff actions


  6. Helpful (1)

    "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Multicultural Working Environment
    Develop Patience
    Staff Benefits

    Cons

    Target
    Proactive Calls
    Profit Driven
    Pushy Attitude
    Rude Customers

    Advice to Management

    Less Pushy


  7. Helpful (1)

    "banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Melbourne (Australia)
    Current Employee - Teller in Melbourne (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    work life balance
    good pay
    team members

    Cons

    management
    targets
    pressure
    proactive calls
    in realistic bonus structure
    grumpy staff

    Advice to Management

    less push

  8. Helpful (2)

    "200 years old company still has a lot of ground to cover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Melbourne (Australia)
    Former Employee - Personal Banker in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great Salary, Great team. great employee benefits. Supportive frontline management

    Cons

    - Lack of transparency and support withing organization
    -80s technology
    -Rapidly expanding the sales side of the business has lead to some unfortunate hiring decisions. I've never come across so many unprofessional, narcissistic, and in some cases incompetent colleagues. Leaders just don't take ownership of long-term problems focused on short term fix quick problem solving

    -Management doesn't know what it's doing. They are reducing cost base to increase their own bonuses, but there is no plan for growth or new products.

    Advice to Management

    Align department to increase synergy.
    Increase staff support through better education and feedback support.
    Be proactive to employee recognising solution rather wait till thngs beak loose


  9. Helpful (3)

    "Westpac Institutional Bank"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook

    I have been working at Westpac Group full-time

    Pros

    Has a large retail franchise.

    Cons

    The IB part of Westpac is suffering from inept management who simply believe reducing staff numbers is the way to go. At the same time the business is increasing its layers of management (which is counter intuitive) whom are lumping front line sales staff with excessive, non productive work flow.

    Advice to Management

    Lead by example


  10. "Too much overhead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Mobile Developer in Sydney (Australia)
    Former Contractor - Mobile Developer in Sydney (Australia)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Westpac Group as a contractor (More than a year)

    Pros

    Nice office building, some very talented people.

    Cons

    not much autonomy as a developer

    Advice to Management

    reduce the bureaucracy


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