Westpac New Zealand Reviews | Glassdoor

Westpac New Zealand Reviews

Updated May 19, 2018
42 reviews

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3.4
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Peter Clare
14 Ratings

42 Employee Reviews

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  1. "Multi Channel Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Westpac New Zealand full-time

    Pros

    Great company
    Bonus given based on performance
    Helpful managers

    Cons

    Bonus process took long


  2. Helpful (1)

    "Working at Westpac NZ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Westpac New Zealand full-time

    Pros

    The team I worked with are fantastic people.
    The performance management side of things is fair.

    Cons

    Lack of direction - strategy and vision are lacking.
    Management do not empower staff to actually do the job.
    Do not seem to have the budget to actually make a difference. Difficult to make progress on an idea without running into various roadblocks. Stifles innovation

    Advice to Management

    Trust your people. Give them the tools and technology to do the job.

  3. Helpful (1)

    "Customer Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Regular Hours and good fellow staff

    Cons

    Sales pressure can be extreme sometimes depending on managers


  4. "Pro and con"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Auckland (New Zealand)
    Current Employee - Customer Service Representative in Auckland (New Zealand)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Westpac New Zealand full-time (More than a year)

    Pros

    Staff benefit is not bad.

    Cons

    Not many opportunities for personal growth

    Advice to Management

    Get to know more about what is the drive for employees


  5. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hamilton (New Zealand)
    Former Employee - Customer Service Representative in Hamilton (New Zealand)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Westpac New Zealand full-time (Less than a year)

    Pros

    Flexible hours
    Great values
    Opportunities to serve community
    Bonuses
    Career opportunities
    Fast paced

    Cons

    High pressure
    Fast paced
    Process driven first
    Customer focus second
    Staff need more support

    Advice to Management

    Area management, present opportunities for CSR's to speak to you in private and keep it confidential. Build up trust with them. Sometimes they can't speak to their managers. They want to grow but can't without leadership support.


  6. "Many opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Westpac New Zealand full-time

    Pros

    Company encourages career development for all employees.

    Cons

    Company culture lacking which sometimes lowers morale.


  7. Helpful (1)

    "Senior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Auckland (New Zealand)
    Former Employee - Senior Analyst in Auckland (New Zealand)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Westpac New Zealand full-time (More than 3 years)

    Pros

    Lots of room to move around the company

    Cons

    Basics at work were taken away - e.g. paper towels and fruit baskets - except for at the executive level.

    Advice to Management

    Take better care of employees everyday

  8. Helpful (2)

    "Bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Auckland (New Zealand)
    Former Employee - Senior Analyst in Auckland (New Zealand)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Westpac New Zealand full-time (More than 10 years)

    Pros

    1. Good place to acquire skills and experience before proceeding to work for other better employers.
    2. Always accommodating to young staff.

    Cons

    1. Bad people management.
    2. Bullying rife and condoned by management.
    3. Always promote the wrong people for the job.

    Advice to Management

    Promoted staff do not have the right skills for the job. Instead promotion is based on who the higher management fancies. I have encountered the following situations: 1. A staff who went through performance management twice was promoted. 2. Another staff who was promoted (and I was passed over for the promotion) had to be managed out within 2 months. The management should exercise better judgment when it comes to retaining and promoting staff. 3. A manager with bad management skills was transferred to another role with reporting staff.


  9. "retail employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Westpac New Zealand (More than a year)

    Pros

    good work environment, career advancement options and work culture

    Cons

    can't think of any upfront


  10. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Westpac New Zealand (More than a year)

    Pros

    - Flexibility with the ability to move around.
    - Very strong company values.

    Cons

    - Potential ceiling on personal growth if not located in head office, depending on personal ambition levels.

    Advice to Management

    - Company is currently performing well and this is reflected in the working culture,


Showing 42 of 44 reviews
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