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Wheels

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Wheels Reviews

Updated Jun 22, 2022

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Found 165 of over 186 reviews

3.7
65%
Recommend to a Friend
85%
Approve of CEO
Wheels CEO Dan Frank
Dan Frank
33 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Wheels and is not affected by filters.

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  1. 5.0
    Former Employee

    Great company

    May 24, 2022 - Driver Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great support from supervision and team

    Cons

    Only con would be is pay rate

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  2. 1.0
    Former Employee

    Not Who They Pretend to Be

    May 22, 2022 - Anonymous Employee in Des Plaines, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pros don't really amount to anything substantial.

    Cons

    Low pay Understaffed No career growth Favoritism among managers

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    3 people found this review helpful
  3. 5.0
    Current Employee, more than 8 years

    The Greatest Company I Have Ever Worked For!

    May 4, 2022 - Business Intelligence Specialist in Des Plaines, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote and Hybrid work. Great team of people. Benefits are awesome. Excellent work/life balance

    Cons

    The drive can be brutal at times, but listening to podcasts and audio books is a big help.

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  4. 5.0
    Current Employee, more than 1 year

    Great company

    May 18, 2022 - Talent Acquisition 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work environment an kind coworkers

    Cons

    Sometimes it can get a bit busy!

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  5. 1.0
    Former Employee

    Don’t do it.

    May 9, 2022 - Anonymous Employee in Des Plaines, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    None that I can think of.

    Cons

    Extreme biased towards employees Work load was unbearable. I’m not even joking. Complete lack of training but high expectations of brand new employees. Training was little to none. They immediately set you up for failure. If you ask for help or are confused be expected to be comforted with extreme attitude and the “are you dumb” response. The attitudes that come from managers are ridiculous, if you hate your job, leave.

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    4 people found this review helpful
  6. 4.0
    Former Employee, more than 1 year

    Driver service associate

    May 3, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company, supportive supervisors, great training

    Cons

    Only con would be low pay for the amount of work

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  7. 1.0
    Current Employee, more than 8 years

    Rotting From Within

    May 5, 2022 - Driver Services 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working from home ... well ... sometimes since they constantly change their protocols for working from home which means you never fully know if you truly will be working from home one month to the next.

    Cons

    Incompetence at every level of management, which is a direct result of the low pay. Talented people that are fully qualified for positions of management quickly move on to other places that pay better, leaving voids that are then occupied by people who really have no business being in authority. High turnover. I've never worked at a place that experiences such huge turnover rates. It's ridiculous. Even more bizarre is how enthusiastic management is every time a new hire class starts. Every few weeks they're like 'we just filled those 20 positions so things should get better' even though history clearly shows they will all be gone within days. I swear, these people in management probably watch episodes of Gilligan's Island thinking this time around they will get off the island. Speaking of new hire classes, due to the low pay mentioned above, anyone who had any ability in training people to do this job has moved on to other places of employment so those that do currently handle the training have no clue what they are doing which results in these poor new people all hitting the floor without really knowing how to do the job. Ridiculous attendance policies. Every place of employment has attendance policies that must be followed, but most places wouldn't punish someone for having a stroke during work, right? Or for taking shelter during a tornado, right? This place will. So, if you do happen to have some sort of emergency during working hours be sure to clear it with management before it happens. Oh, and don't think you'll ever be able to use all the vacation time they offer. Nope. Requests will always be denied. Equipment. This is a big problem. All the equipment is really cheap and falls apart, but when this happens managements first thought is that the employee has tampered with it so that they can't do their job. You pretty much have to prove that it was the equipment that failed. This company also refuses to invest in its software and technology, so all the outdated systems are crumbling and constantly failing while people are needing to use it. Adding to the frustration is that updates are frequently pushed through in the middle of the day that makes it so you can't do your job. You will literally be on the phone with a stranded driver who is screaming at you for help while you are stuck with a system that has crashed, and then when you tell a supervisor about the system crashing they're like 'oh we know, updates went through, but we didn't feel like mentioning that would be happening.' Another big problem is the blame game. No department ever wants to own up to any mistakes they have made, so the blame is always bounced around until it finds its way to the person in Driver Services who took the call. That person could have done everything exactly right while on the call, but management will still find fault with what they did and scold them. It is very demoralizing. And as if all the above is not enough, just doing the job itself is brutal and sucks the life out of you given that you are constantly having to deal with people who are screaming at you over things you have no control over; people who really don't seem to understand how to function in the everyday world. It's kind of startling because you realize these are people who are behind the wheel of a car on the very same roads you use everyday. Yikes.

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    7 people found this review helpful
  8. 4.0
    Current Employee, more than 1 year

    Okay

    Apr 28, 2022 - Regex Specialist in Des Plaines, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits Work culture Access to easy transportation

    Cons

    Pay Business technology dated Not technology driven

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  9. 2.0
    Former Employee, less than 1 year

    Sucks

    May 26, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    pay was weekly so that good

    Cons

    they didn't seem to actually care about the customers

    2 people found this review helpful
  10. 5.0
    Current Employee, more than 10 years

    Great place to work

    Apr 11, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Strong leadership, growth trajectory, exciting time

    Cons

    none, great place to work!

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Viewing 1 - 10 of 165 Reviews

Wheels Reviews FAQs

Wheels has an overall rating of 3.7 out of 5, based on over 186 reviews left anonymously by employees. 65% of employees would recommend working at Wheels to a friend and 63% have a positive outlook for the business. This rating has decreased by -7% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Wheels employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Wheels. This rating has decreased by -17% over the last 12 months.

65% of Wheels employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Wheels 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Wheels to be senior leadership, benefits, culture and the cons to be career development, management, compensation.

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Wheels photo of: 2019 Awards Ceremony
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Wheels photo of: Holiday Party 2019
Wheels photo of: Holiday Party 2019
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