Whitbread Reviews | Glassdoor

Whitbread Reviews

Updated April 11, 2017
25 reviews

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2.0
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Whitbread Chief Executive Officer Alison Brittain
Alison Brittain
2 Ratings

25 Employee Reviews

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Pros
  • The small team within which I worked was close-knit, supportive and hard-working - many of whom have become friends for life (in 5 reviews)

  • Overall a great company to work for (in 7 reviews)

Cons
  • Sometimes the volume of work can affect the work life balance (in 8 reviews)

  • You're a number no matter how many times they say "we care about our people" Lack of communication from head office (in 10 reviews)

More Pros and Cons

  1. Helpful (3)

    "A company that has lost its way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Whitbread full-time

    Pros

    Good opportunities to get on with your career if you want it

    Cons

    Whitbread WAS a company with a great culture, however this has slowly been eroded over the years. The Whitbread of today is very much a cost cutting machine, with little to no compassion with how this impacts their people, both in head office and the sites. Given that they're based in Luton, I would advise anyone wanted to work for Whitbread to think long and hard.

    Advice to Management

    Move away from the relentless focus on costs and bring the business back to what it was


  2. Helpful (5)

    "Change without understanding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dunstable, England (UK)
    Current Employee - Anonymous Employee in Dunstable, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Whitbread full-time (More than 5 years)

    Pros

    Used to be the people, but they're all leaving

    Cons

    Organisation change by external consultants who have no understanding of roles or limitations of process or IT
    It underfunded for years
    Administration wages low and overworked

    Advice to Management

    Talk to your staff not costly consultants

  3. Helpful (1)

    "Too much change risks the security of the business."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Houghton Regis, England (UK)
    Current Employee - Project Manager in Houghton Regis, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Whitbread full-time (More than 5 years)

    Pros

    Good remuneration and benefits - though bonus halved from 2015 to 2016. Car allowance is good. Free on site parking, staff restaurant and Costa outlet.

    Cons

    Immature Function and senior leadership. Huge Change and uncertainty coupled with large amounts of pressure to perform. Huge churn of staff with high contractor and supplier presence. Awkwardly located with traffic issues at peak time. May have parking issues. No shops within walking distance. No suppliers allowed on site Mon & Tue.

    Advice to Management

    Change the CIO. Unpopular and feared - non structured, reactive, inapproptiately aggressive and gets stuck in the details too much. Blocker to progress. Does not show or know how to lead.


  4. "Graduate Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Graduate in Manchester, England (UK)
    Former Employee - Operations Graduate in Manchester, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Quickly able to gain experience in management. Good salary for a Graduate

    Cons

    No support. Pick and mix as to the support and opportunities you get based on where you are placed and whether the manager in that site likes graduates - many in the company feel graduates are 'handed too much on a plate'.
    Long hours - 24 hours job, arrive at 6.30 am unlikely to leave before 8pm.
    High turnover of staff so you are often used as 'spare labour'.
    Was not aware of any graduate who was afforded 'development days' as advertised.

    Advice to Management

    Better supporting structure as well as a central structure for all graduates to ensure they are given the same opportunities to further their career.


  5. Helpful (1)

    "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
    Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Whitbread full-time (More than a year)

    Pros

    Cheap coffee, good customers, nice displays.

    Cons

    Extremely rude people, most of them ignorant and don't know how to manage staff correctly. Micro-management in many cases. The headquarters should invest more in management training and HR development.

    Advice to Management

    Become more accessible to the employees who actually keep your customers happy and motivate them to use their initiative more. Many talents are being lost because of micro-management and religiously following standard management techniques.


  6. "Team member"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    share save, discount, #29 deals, hypnos bed

    Cons

    no wage increase, lack of staff

    Advice to Management

    Lack of recognition on site level


  7. Helpful (1)

    "Not what it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stoke-on-Trent, England (UK)
    Current Employee - Anonymous Employee in Stoke-on-Trent, England (UK)
    Doesn't Recommend

    Pros

    Yes its a good company, and some people are great, there in almost every town / area so its easy to get to

    Cons

    Working hours, lack of respect, managers dont support nights team, No Career Progression Opportunities

    Advice to Management

    Work with the nights team, allow people to progress higher

  8. "Chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Staff discount across all Whitbreaf sites.
    Strong friendships.
    That's it but, I have to write more otherwise glassdoor won't accept it and I really think people should know this information?

    Cons

    Management act like they own you and take advantage.
    Management don't stick to contracted hours.
    Management booked all holiday without asking.
    Promotes according to age, doesn't consider skill set, dedication or years of service.
    12 hour shifts.
    Minimum wage.
    False promises.
    No breaks. You will get a phone call on your holiday. No sick pay. You will get asked to come in early with no notice. You get your rotors on the day the rotor starts.

    Advice to Management

    Treat employees fairly and don't take advantage.
    Isnt it illegal to book holidays without your employee agreeing to it? I'm not sure. But I certainly know not getting a break is.


  9. "chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chef in Plymouth, England (UK)
    Current Employee - Chef in Plymouth, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    pension scheme, good work environment, plenty of hours, place for preogression, holiday pay, sick pay, uniform paid for, rewards cards and privalages.

    Cons

    you end up working to hard every day, some shifts are a joke, late finish, early start, crap pay, people who work less get paid more, alot of gossip

    Advice to Management

    try harder to work with each team member individually. dont count us all as the same and equal, every one different, every oe have own needs and wants.


  10. Helpful (1)

    "Good company but poor management styles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dunstable, England (UK)
    Former Employee - Anonymous Employee in Dunstable, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Whitbread full-time (More than a year)

    Pros

    Good company and good brands. Good underpinning principles and premier in and costa especially exciting to work for.

    Cons

    restaurant brand needs to improve.
    senior (director level) focus to ensure senior management manage and lead effectively.

    Advice to Management

    Look at management and leadership styles


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