Whitbread Reviews | Glassdoor

Whitbread Reviews

Updated May 7, 2017
33 reviews

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4.0
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Whitbread Chief Executive Officer Alison Brittain
Alison Brittain
8 Ratings

33 Employee Reviews

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Pros
  • There are some really fantastic people that work for Whitbread I made a few friends for life, the free costa in reception was a bonus (in 5 reviews)

  • Costa premier inn and restaurants (in 7 reviews)

Cons
  • Sometimes the volume of work can affect the work life balance (in 8 reviews)

  • Long hours - 24 hours job, arrive at 6 (in 10 reviews)

More Pros and Cons

  1. "learning"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    big, friendly, close to home

    Cons

    low wages no career options

    Advice to Management

    none


  2. "Barista whitbread"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Glasgow, Scotland (UK)
    Current Employee - Barista in Glasgow, Scotland (UK)
    Doesn't Recommend

    I have been working at Whitbread full-time (More than a year)

    Pros

    Seen many people progress through the company internally.

    Cons

    Management sometimes lacking in supporting a bar team.

    Advice to Management

    Equality with shifts. All staff should be rotated around the Rota; instead of bar staff given consistently longer shifts with less tips.


  3. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receptionist in Falkirk, Scotland (UK)
    Current Employee - Receptionist in Falkirk, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Whitbread part-time (More than 10 years)

    Pros

    Incentives are good and flexible with hours

    Cons

    Not always trained in a good way

    Advice to Management

    Treat people a little more like humans


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  5. "Hard work but fun people to work with."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waiter in Rainham, London, England (UK)
    Current Employee - Waiter in Rainham, London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Whitbread part-time (More than 3 years)

    Pros

    I love the people i work with, and seeing regular customers every weekend.

    Cons

    Their is no communication between kitchen and FOH, and I clean areas that become messy the next day.

    Advice to Management

    Their needs to be a better understanding of what is required to work in kitchen and FOH, so that communication is stronger. The whole building needs to be kept clean at all times, and every weekend I work, i try and do a deep clean of as much of the building as I can, but I come in the next weekend to see that no one has respected it and have made it messy again.


  6. "good company with many opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy General Manager in Cambridge, East of England, England (UK)
    Current Employee - Deputy General Manager in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Whitbread full-time (More than a year)

    Pros

    great approach to customers and staff, good discounts and benefits, opportunities to move across the country with the company. great ideas and new systems put in place to improve service.

    Cons

    very high pressure to deliver targets with too short time scales. too many discounts and offers sent to customers, never enough budget for repairs and maintenance, working with broken equipment is the standard, focus on people seams to be fading as focus on profit rises. too old systems like micros that needs updating as soon as possible but company is not willing to invest money in to it. Stop giving out free money to customers because they complained as seams that customers are finding any stupid reason just to get free money out of the company. stop looking at trip adviser as this is genuine complaint website. people in general like to complaint just to get free money and with whitbread restaurants seams to be a pattern "lets go to brewers fayre or beefeater, as we will get free food

    Advice to Management

    start investing in right systems and actually speak to lover management to see whats needed in sites rather than listening to F&B team and people that worked in restaurant years ago, be more realistic bout the targets and give the time for mangers to complete the tasks as too much to do in the office but never enough time or hours to achieve what asked for


  7. "Progressive Company that reshaped its assets"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Whitbread full-time (More than 10 years)

    Pros

    Forward thinking and ahead of the game

    Cons

    looked into systems that are often not polished

    Advice to Management

    Stay Focused and think of operations


  8. "Housekeeper at Premier Inn"

    Star Star Star Star Star
    Current Employee - Housekeeper in Solihull, England (UK)
    Current Employee - Housekeeper in Solihull, England (UK)
    Recommends

    I have been working at Whitbread part-time (Less than a year)

    Pros

    -good pay for a 16 year old (6.35 to 6.75)
    -gave extra hours in holidays etc, despite being on a weekend only contract

    Cons

    -need to work quickly which can be hard to do when you are new to the job/ take longer


  9. "Excellent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for very competitive pay scales, fantastic share save scheme. Good opportunities for fast progression if you want to progress quickly. Very flat structure.

    Cons

    Whitbread is a very fast pace business expect to put in 120% effort but the rewards are there to be had if you do.


  10. "It's been a good 6 years working for Whitbread"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Moving up the career ladder is easy

    Cons

    Can't think of any cons


  11. Helpful (1)

    "Stable yet inconsitent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Breakfast Chef in Walsall, England (UK)
    Current Employee - Breakfast Chef in Walsall, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Whitbread full-time (More than a year)

    Pros

    Stable Job, Plenty of hours, Costa ;), Equal opportunities, not discriminative.

    Cons

    Inconsistent with incentives and rewards.

    Advice to Management

    Focus more on helping your staff than getting your bonus... just saying,


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