Whitbread Reviews | Glassdoor

Whitbread Reviews

Updated August 15, 2017
172 reviews

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3.2
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Approve of CEO
Whitbread Chief Executive Officer Alison Brittain
Alison Brittain
32 Ratings

172 Employee Reviews

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Pros
  • The small team within which I worked was close-knit, supportive and hard-working - many of whom have become friends for life (in 5 reviews)

  • Overall a great company to work for (in 7 reviews)

Cons
  • Sometimes the volume of work can affect the work life balance (in 8 reviews)

  • You're a number no matter how many times they say "we care about our people" Lack of communication from head office (in 10 reviews)

More Pros and Cons

  1. "good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista Maestro
    Current Employee - Barista Maestro
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Whitbread full-time (Less than a year)

    Pros

    good benefits, pension scheme, hourly pay

    Cons

    higher hourly pay = less team members on the shift


  2. "Is good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Cheaper hotel rooms and eating out

    Cons

    Long hours and unfriendly customers

  3. "Assistant manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Uxbridge, England (UK)
    Current Employee - Assistant Manager in Uxbridge, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whitbread full-time (More than 3 years)

    Pros

    management, promitions, responsibilities, team, salary

    Cons

    hours, shifts, communication, too busy, customers

    Advice to Management

    More people


  4. "Excellent employer, but getting worse with new MD."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PPC Executive in Dunstable, England (UK)
    Current Employee - PPC Executive in Dunstable, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Whitbread full-time (More than 3 years)

    Pros

    flexible work
    Good pay
    Relaxed work environment

    Cons

    Getting worse as an employer
    Don't take mental health seriously
    London office is a joke
    Need to be Asian to work in some departments
    Poor management in senior levels
    Restructure every year
    Too many contractors that don't do anything- yet think they run the place.
    Free Costa Coffee- is tastes horrid
    Canteen is poor

    Advice to Management

    Discrimination is rife in the workplace.
    Support employees with mental health issues, not push them out the door.
    Stop the restructures.
    London office needs new management
    Get rid of the contractors
    Better internal communication- what do they do in London?


  5. "Head HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Human Resources in New Delhi (India)
    Former Employee - Head Human Resources in New Delhi (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Whitbread full-time (More than 10 years)

    Pros

    Employer of choice, great organisation to work with

    Cons

    Plenty of good learning opportunities


  6. "Barista Costa Coffee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista Costa Coffee in High Wycombe, England (UK)
    Former Employee - Barista Costa Coffee in High Wycombe, England (UK)

    I worked at Whitbread part-time (More than a year)

    Pros

    Great environment, well paid, easy job.

    Cons

    I can not find any cons.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Manager in Dunstable, England (UK)
    Current Employee - Programmer Manager in Dunstable, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whitbread full-time (More than 3 years)

    Pros

    Huge growth plans, nice people, fair reward and significant opportunities for training and progression

    Cons

    Most people are not full time in London (head quartered in Dunstable) but there is a London office and flexible working policies

    Advice to Management

    Given high growth plans, increasing workloads we need to focus on recruitment and getting the right people in

  8. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whitbread full-time

    Pros

    Supportive company when it comes to career progression/ development! Engaging company to work for, recognised for hard work & achievements!

    Cons

    Support centre facilities could be more in line with modern ways of working - facilities and office space quite dated which is a shame when the company invests so much money into the operations side of the business.


  9. Helpful (1)

    "Students only"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Duty Manager in York, England (UK)
    Former Employee - Duty Manager in York, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Whitbread full-time (More than 3 years)

    Pros

    Career opportunities (technically), social job, always overtime when you need it

    Cons

    It's who you know, not what you do! You could be the best at your job, if you're not a relative of a manager, partner or any personal connection, you're not worth anything to them, you are an extra name on the rota only.

    Advice to Management

    If you can't keep business and personal separate, you're in the wrong position!


  10. "Programme Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Manager in Dunstable, England (UK)
    Current Employee - Programmer Manager in Dunstable, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whitbread full-time (Less than a year)

    Pros

    Great culture, people and working atmosphere. Supportive culture with a strong focus on development and internal promotion and succession planning.

    Cons

    This is a big company and do you need to take control of your own career.
    The buildings in Dunstable need some refurbishment

    Advice to Management

    Keep focussed on a few things and do not get distracted by additional activities or priorities


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