Whitbread Reviews | Glassdoor

Whitbread Reviews

Updated October 18, 2017
42 reviews

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4.0
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Whitbread Chief Executive Officer Alison Brittain
Alison Brittain
12 Ratings

42 Employee Reviews

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Pros
  • The small team within which I worked was close-knit, supportive and hard-working - many of whom have become friends for life (in 5 reviews)

  • Good bonus scheme and free coffee (in 7 reviews)

Cons
  • No consideration for work/life balance (in 10 reviews)

  • You're a number no matter how many times they say "we care about our people" Lack of communication from head office (in 10 reviews)

More Pros and Cons

  1. "quite good imo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grill Chef in Gillingham, England (UK)
    Current Employee - Grill Chef in Gillingham, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Whitbread full-time (More than a year)

    Pros

    rota is 2-3 weeks ahead (many chains are 1 weeek only in resteronts at least for me
    there starting to pay above nmw and try and retain more chefs
    work/life balance

    Cons

    lack of staff rotd on
    investmeant lacking in resteronts due to costa and premier inn taking priority

    Advice to Management

    invest more in your non-core brands (all your resteronts are now next to a premier inn so by default you could call them apart of the core brand)


  2. "Generally a positive place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Luton, East of England, England (UK)
    Former Employee - Account Manager in Luton, East of England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Whitbread full-time (More than 5 years)

    Pros

    Career development outside of the contact centre.

    Cons

    Salary lower than you can receive else where, like to restructure approximate
    every 3 years so you could find yourself redundant.

  3. "Bar maid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bar Maid
    Former Employee - Bar Maid
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Whitbread part-time (More than a year)

    Pros

    Get staff discounts in certain shops after you have worked there for a certain amount of time.

    Cons

    Large company so not very personal


  4. "Good company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Engineer in London, England (UK)
    Current Employee - QA Engineer in London, England (UK)
    Recommends
    Positive Outlook

    I have been working at Whitbread full-time (Less than a year)

    Pros

    * Company gives you permanent position from day 1 you join.
    * Advanced technology
    * Believe and invest in their people
    * Good in house coffees
    * Somewhat good support from management
    * Work life balance

    Cons

    * Politics
    * Some of the colleagues are poor in experience and expertise.
    * Company can not get rid of not so efficient people due to their policy of making people permanent from day 1.


  5. "Is good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Cheaper hotel rooms and eating out

    Cons

    Long hours and unfriendly customers


  6. "Head HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Human Resources in New Delhi (India)
    Former Employee - Head Human Resources in New Delhi (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Whitbread full-time (More than 10 years)

    Pros

    Employer of choice, great organisation to work with

    Cons

    Plenty of good learning opportunities


  7. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whitbread full-time

    Pros

    Supportive company when it comes to career progression/ development! Engaging company to work for, recognised for hard work & achievements!

    Cons

    Support centre facilities could be more in line with modern ways of working - facilities and office space quite dated which is a shame when the company invests so much money into the operations side of the business.

  8. "Working at Whitbread"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Dunstable, England (UK)
    Current Employee - Business Analyst in Dunstable, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whitbread full-time (Less than a year)

    Pros

    Great People, Great Company crappy location. Free Coffee, to keep the buzz going all day long

    Cons

    Downsides are a lot of Process which makes it difficult to get things done sometimes.


  9. Helpful (1)

    "Well established organisation but a little disjointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Dunstable, England (UK)
    Current Employee - Information Technology in Dunstable, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Whitbread full-time

    Pros

    Some excellent people here. Good benefits package and perks. Great investment in people - personal development, social events and environment.

    Cons

    Huge disconnect between departments. Not always clear what objectives or priorities are. In fact everything is top priority. Project delivery time scales tend to be lead by tbe stakeholders desire rather than a realistic technical analysis. From a senior management point of view, whoever shouts loudest tends to get their way. There can be a lack of trust, to the point where everything is over-governed so you cant actually do the job you are paid to do, or at least its much slower than it should be.

    Advice to Management

    Sort out priorities and be clear with direction. Trust your teams to do the jobs you pay them for.


  10. "good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Dunstable, England (UK)
    Current Employee - Financial Analyst in Dunstable, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whitbread full-time (More than a year)

    Pros

    good culture and developing programs are very well structured and open

    Cons

    Sometime lack of communication amongst departments


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