White House Black Market Reviews | Glassdoor

White House Black Market Reviews

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Found 892 reviews

3.1
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Rating TrendsRating Trends
40%
Recommend to a Friend
60%
Approve of CEO
White House Black Market CEO David Pastrana
David Pastrana
324 Ratings
Pros
Cons
More Pros and Cons
  1. Helpful (1)

    What a fun job. Training is very good as there are frequent ward-robing meetings.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at White House Black Market full-time

    Pros

    Nice to work in a store that truly has exceptional customer service. It felt like family.

    Cons

    Sometimes I felt the product was an oops every now and then. When this did happen and sales on this item didn't, they were pretty quick to mark down and sometimes removed from the store, directly to outlet.

    Advice to Management

    Keep doing what you are doing. In my opinion a very well run organization.

  2. Great Company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at White House Black Market full-time for more than 4 years

    Pros

    Interaction with customers Learn business acumen Beautiful clothes Usually a great team

    Cons

    Switches fundamentals often Very pushy on hitting goals, which often causes staff to leave founding principals of amazing customer service and work-life balance

    Advice to Management

    Focus on what makes WHBM a great place to shop and stop worrying so much about dollars.

  3. It's a Start

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier 

    I worked at White House Black Market part-time

    Pros

    a small discount on clothes

    Cons

    practically no holidays off, schedules come out late

  4. Helpful (1)

    Assistant Store manager

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Fairview, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at White House Black Market full-time for more than 4 years

    Pros

    The special employee quarterly discount, insurance starts on day one

    Cons

    Long hours, company always expects way more, not consistent, very caddy women, low pay, bonus structure is impossible to meet because there are always huge sales so you end up with nothing. These sales trained the customers to wait for the big sales. If you work an 8 or 9 hour day you get a 30 min break.

    Advice to Management

    Ask for a large rate of pay at the door because it's tough to make commission.

  5. A little intense sometimes

    StarStarStarStarStar
      Former Employee - Stylist 

      I worked at White House Black Market part-time for more than 2 years

      Pros

      -Extensive training -Convenient location

      Cons

      -Competitive environment -Wealthy customers often rude

    • Understaffed, schedule not put out in a timely manner, manager not good...big ego

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      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Associate in Nashville, TN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at White House Black Market part-time for more than 2 years

      Pros

      Good discounts on purchases.

      Cons

      Very low pay. Short on staff. Poor manager

      Advice to Management

      Pay your employees a decent wage. Let Sales Associates sell and managers do the management work. Better leadership.

    • Loving my job!

      StarStarStarStarStar
      • Overall
      Current Employee - Sales Lead in Lenexa, KS
      Recommends
      Positive Outlook

      I have been working at White House Black Market part-time for more than a year

      Pros

      I really enjoy working at the store I’m at. I love my store & assistant manager. They are soo on my pace.

      Cons

      Previously I worked remotely at my last job. I struggle at times to work with people in person. Handling people attitudes in person (vs over the phone) is really an adjustment for me. However that was expected.

      Advice to Management

      Love you Nicole & Lis!!! Keep up the good work.

    • Helpful (2)

      Former Store Lead

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Store Lead 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at White House Black Market part-time for more than 4 years

      Pros

      -Friendly employees -Flexible hours -Meet some people who will be friends for a long time

      Cons

      -Must work holidays and VIP weekends -Crappy Pay -Bonus system is ridiculous. If you sell $500 of items you get $20 bonus. Sounds great right but then you’re competing with 30-40% off every other weekend and coupons plus a customers 5% off. So you basically have to worked crazy hard and sell more items just to make a small buck. If the customer returns some of the items you lose your bonus. And they tax bonuses too, so...

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      Advice to Management

      Do better. Treat your employees better. We are human beings not trash.

    • Not a bad job, but horrible pay.

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      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Lead/Key Holder in Corpus Christi, TX
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at White House Black Market part-time for more than a year

      Pros

      Small boutique work environment, 40 percent discount and once a month 65 percent off,

      Cons

      The pay is so low, everyone I worked with had a second job to pay their bills. Also they only hire 2 full time employees and the rest get less than 20 hours. Store managers are unorganized and have ridiculous sales expectations. A lot of the clothing looks outdated and grandma-ish. It was hard to ever make a bonus because the customers in my city only bought clothing that was on sale, so the dollar amount per transaction...

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      Advice to Management

      Have realistic expectations, especially for stores that have slower traffic and are located in smaller cities. The pay is also unrealistic for 2019. We can't survive on 8.25 an hour. Please have clothing that is more on trend and contemporary, not everyone wants to look like a grandma from 2003.

    • It was fun, but sometimes not so much

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Lead 
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I worked at White House Black Market part-time for more than a year

      Pros

      -You get to interact with tons of clients who not only are fun but also super interesting. For the most part, they will listen to your suggestions and will try on whatever you give them. -You make commission!

      Cons

      -They push you to follow their selling structure, which can make you sound fake when interacting with clients. -Your team will not always be the nicest, most of the time you will have someone talking behind your back.

      Advice to Management

      -Create a better work environment. -Do not hire racists. -Increase pay.

    Found 892 reviews