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White House Black Market

Part of Chico's FAS
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White House Black Market

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White House Black Market Reviews

Updated May 30, 2023

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Found 1,316 of over 1K reviews
3.7
55% Recommend to a Friend
White House Black Market President  and CEO Molly Langenstein
59% Approve of CEO

Found 1,316 of over 1K reviews

3.7
55%
Recommend to a Friend
59%
Approve of CEO
White House Black Market President  and CEO Molly Langenstein
Molly Langenstein
85 Ratings

What people are saying about White House Black Market

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Top Review Highlights by Sentiment

Pros
  • "Great people and very flexible with your schedule(in 49 reviews)
  • "coworkers were great and made a somewhat mundane job better.(in 38 reviews)
  • "Flexible hours and the most amazing personal service I have ever experience with an employer.(in 34 reviews)
  • "Great team and customer base(in 28 reviews)
  • "Great benefits and an overall a wonderful experience in retail merchandising(in 24 reviews)
Cons
  • "LOW PAY!!!! the company needs to raise the amount they pay sales associates(in 125 reviews)
  • "The management is bad.(in 79 reviews)
  • "Poor leadership in upper management and poor work(in 52 reviews)
  • "The managers make you feel that you are completely incompetent and have no idea what you are doing in the store.(in 48 reviews)
  • "Yes you can earn bonus but you really have to work your butt off to be able to get it.(in 46 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of White House Black Market and is not affected by filters.

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  1. 5.0
    Current Employee

    Assistant store manager

    May 15, 2023 - Assistant Manager in Milwaukee, WI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay and company culture

    Cons

    Long hours and weekend schedules

    Be the first to find this review helpful
  2. 3.0
    Former Employee, more than 1 year

    Underpaid

    May 30, 2023 - Team Lead in Kansas City, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good perks for discounts and nice bonus commission structure at the time

    Cons

    Base rate for a lead was grossly underpaid, and there high expectations to drop everything for the store when understaffed.

    Be the first to find this review helpful
  3. Join the White House Black Market team
    See Our Latest Jobs
  4. 5.0
    Former Employee

    Fun Job

    May 9, 2023 - Sales Associate in Jacksonville, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun Job especially if you like fashion and clothes and helping people.

    Cons

    Working weekends, holidays and evenings but typical retail hours.

    Be the first to find this review helpful
  5. 3.0
    Current Employee

    Thought this job would be the one

    Mar 27, 2023 - Assistant Merchant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I am learning a lot partially with my meetings with design.

    Cons

    Unfortunately, there is no consistency between brands or even within the brand. First, I noticed I was not given the same privileges as others with the same title. Though I have more experience, I was paid less. Found out that your ability to work from home is dependent on manager. My manager typically works from home but expects all other team members to be present especially if they are not in the office. I tend to do more than other associates within the company who have the same title. More is asked of me because of my experience but I am not compensated for it.

    Continue reading
    Be the first to find this review helpful
  6. 5.0
    Current Employee, more than 1 year

    Love the culture

    May 3, 2023 - Sales Associate in The Woodlands, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great flexibility with hours in addition employee discount

    Cons

    No commission and low hourly pay

    Be the first to find this review helpful
  7. 3.0
    Former Employee, more than 1 year

    Great if you want to revamp your wardrobe

    Apr 2, 2023 - Sales Associate in Lansdale, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you aren’t skilled at cultivating big spenders, then you can’t expect to make a career at WHBM. But the employee discounts can be very generous. So if you want a new wardrobe, then getting a sales position here is the way to go.

    Cons

    The salary is not enough to live on. And the sales commission is often taken away when customers return items later.

    Continue reading
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  8. 3.0
    Former Employee

    whbm bring up your pay

    May 9, 2023 - Sales Associate in Paramus, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    pros: people culture discounts laidback

    Cons

    pay, effort level, expectations too high, dress code too harsh

    Be the first to find this review helpful
  9. 5.0
    Former Employee, more than 3 years

    Great Company to Advance In

    Mar 19, 2023 - Boutique Manager in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * amazing commission structure * upbeat staff and environment * ability to impact lives through "making women feel beautiful" * great middle management

    Cons

    * moderate turnover * lack of support from upper management * low base pay / lack of opportunities for those not in sales (back room/stocking)

    Be the first to find this review helpful
  10. 4.0
    Former Employee

    As a part time gig, I really enjoyed it

    Mar 24, 2023 - Retail Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great product to sell Supported my managers

    Cons

    Hard to keep enough sizes on the floor to be able to show customers Raises were laughable The bonus/commission system could use some work

    Be the first to find this review helpful
  11. 2.0
    Former Employee, more than 5 years

    Lacked strong management across company

    Apr 4, 2023 - Assistant Manager in Nashville, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Easy/fun tasks Abilify to interact with people all day

    Cons

    Poor leadership led to low retention rates and the inability to have fully staffed teams.

    Continue reading
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Viewing 1 - 10 of 1,316 Reviews
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White House Black Market Reviews FAQs

White House Black Market has an overall rating of 3.7 out of 5, based on over 1,330 reviews left anonymously by employees. 55% of employees would recommend working at White House Black Market to a friend and 45% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, White House Black Market employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at White House Black Market. This rating has improved by 1% over the last 12 months.

55% of White House Black Market employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated White House Black Market 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at White House Black Market to be work life balance, workplace, coworkers and the cons to be senior leadership, career development, benefits.

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White House Black Market Photos

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White House Black Market photo of: Store Front
White House Black Market photo of: WHBM Team - Fashion Night In Black & White
White House Black Market photo of: WHBM Boutique
White House Black Market photo of: WHBM Boutique
White House Black Market photo of: WHBM Boutique
White House Black Market photo of: work family
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Affiliated Companies

Chico's Distribution Services, LLCChico's FAS, Inc.

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Glassdoor has 1,330 White House Black Market reviews submitted anonymously by White House Black Market employees. Read employee reviews and ratings on Glassdoor to decide if White House Black Market is right for you.