White House Black Market Reviews | Glassdoor

White House Black Market Reviews

Updated December 13, 2017
791 reviews

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Pros
Cons
  • Really they don't care about work life balance or the people that work for the company (in 26 reviews)

  • Corporate doesn't hire within for upper management or corporate positions (in 48 reviews)

More Pros and Cons

  1. Helpful (1)

    "Management was horrible."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Cypress, TX
    Former Employee - Key Holder in Cypress, TX
    Neutral Outlook
    No opinion of CEO

    I worked at White House Black Market part-time (Less than a year)

    Pros

    Some coworkers. Pay. Easy job. Not strenuous at all. Can be very flexible for students. Overall can be decent if you don't allow negativity to get to you.

    Cons

    Bad management. Played favorites. Overall many people left because of Assistant store managers and store manager. Hours can range from 8-15 hours if not management.

    Advice to Management

    Learn how to manage better then you can keep employees.


  2. Helpful (1)

    "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Tampa, FL
    Current Employee - Assistant Store Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at White House Black Market full-time (More than 3 years)

    Pros

    You get to style customers all day and make them feel confident and great about themselves. The Bonus structure is good if you work hard to build a sale, get to know your customer, find out what they're shopping for & show them how to wear & mix and match all the pieces.

    Cons

    Managers are required to sell and manage at the same time, which is hard to do when you are busy and only have 2 to 3 coverage. The pay is not the best in the industry and the company thinks you will make up for it with the bonus which is not true unless you are seasoned at selling in the environment. Some stores and districts are team players which makes the work fun but it all depends on your store manager & district manager. If you don't have a DM that develops her team of SMs & is more of a micro manager then nothing good trickles down. If you have a DM that takes time to develop good SMs & ASMs your store will be awesome and you will win as a team.

    Advice to Management

    Spend more time developing your teams instead of micro managing the things that don't matter. Pay your employees a more competitive wage and do away with the bonus structure, it creates too much competition with in the store and makes for a horrible place to work, as everyone is out for themselves and doesn't work as a Team to make the store succeed!

  3. "Sales Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Lead in Oxon Hill, MD
    Former Employee - Sales Lead in Oxon Hill, MD

    I worked at White House Black Market part-time (More than a year)

    Pros

    -Being able to style people
    - Building personal client relationships
    -team working environment

    Cons

    -Unreasonable daily sales goals which made coworkers take sales
    - Never provided a good run for any item of clothing
    - Store discount SUCKS. You are given the option of using your discount or the stores sale which ever is better. The stores sale is ALWAYS better 90% of the time.
    - at WHBM you have to wear black or white unless the color pop is an item of there own. They do not give you a clothing allowance.

    Advice to Management

    The market each store location is in really needs to be taken into consideration when distributing clothes. If you see that size 12s and 14s are flying off the shelf but the 0s and 2s are not selling at all. There should be an adjustment in the size run distributed within the region. The opinion of the workers at the various locations should definitely be in consideration when calculating these shipments.


  4. "Retail job for the win"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Saint Louis, MO
    Current Employee - Assistant Manager in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you love clothes this is a great place to work...Great employee discount!

    Cons

    You are payed less per hour but, you have potential to earn lots in bonus

    Advice to Management

    Ask lots of questions cause your training will be short


  5. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at White House Black Market part-time

    Pros

    Fairly easy to schedule around

    Cons

    At the particular location I work at there seems to be a lot of instability, also corporate rules completely tear apart any sense of teamwork there should be.


  6. "Quality Brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stylist in Natick, NE
    Current Employee - Stylist in Natick, NE
    Recommends

    I have been working at White House Black Market part-time (More than a year)

    Pros

    I enjoyed helping clients feel good about themselves in the right style of clothing .
    Good employee discounts.

    Cons

    Pay is not equivalent to work loads. Bonuses is not that good and hard to target.


  7. "Love the team but not much pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at White House Black Market part-time

    Pros

    Love working with a great team!

    Cons

    Don't get paid as much as other retail stores.

  8. "Not Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at White House Black Market part-time

    Pros

    Good discount on clothing. Fun people to meet and work with

    Cons

    Bad hours and management. Forced to push sales on customers.


  9. "Not The Best Opportunity For Everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Atlanta, GA
    Former Employee - Retail Sales Associate in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at White House Black Market part-time

    Pros

    Depends on who you work with and under

    Cons

    Hours were constantly being cut after the schedule was made
    Commission was not set up for any true success - It was tiered and tiered at $1000 per sales transaction in order to see even a 10% commission. Anything below that was $20 for a $500 or $800 sale, $6 for $299...I just think that was an absolute disgrace and it was never fully explained until after I quit my other job to take that one. Commission was mentioned many times during my interview as if it was going to be a breeze, and while I do know that sales were easy to make, the earning opportunity was set at unrealistic rates with low earning potential at that.

    Advice to Management

    Be honest about the true earning potential for the commission schedule.


  10. "Okay experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at White House Black Market part-time

    Pros

    Commission can be good
    Flexible schedule

    Cons

    Upper management expectations are unreasonable


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