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White Lodging

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White Lodging

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White Lodging Reviews

Updated Aug 2, 2021

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Found 732 of over 749 reviews

3.7
65%
Recommend to a Friend
81%
Approve of CEO
White Lodging President and CEO Ken Barrett
Ken Barrett
254 Ratings
Pros
  • "Lots of new hotels and opportunity for growth(in 22 reviews)

  • "Great company with decent benifits(in 21 reviews)

  • Cons
  • "Work life balance practices could improve significantly(in 89 reviews)

  • "Long hours and fluctuating schedule(in 41 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of White Lodging and is not affected by filters.

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    1. 5.0
      Current Employee

      Good Place

      Jul 27, 2021 - Front Desk Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Solid structure with a great amount of diversity within the organization

      Cons

      Busy schedule other than that not too many negatives with the job

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    2. 4.0
      Current Employee

      Great people and pay, could do a little more for employees annually

      Aug 1, 2021 - Banquet Lead in Indianapolis, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay. Great people. Easy to grasp a feel of what’s expected.

      Cons

      No bonuses, inconsistent work schedule, little rewards or accolades given.

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    3. 3.0
      Former Employee, more than 3 years

      High stress, High Demand

      Aug 2, 2021 - Anonymous Employee in Louisville, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Multiple locations and ample opportunities to move up in the company

      Cons

      High stress work environment even for hospitality. Everything is very micromanaged from the top of management all the way down. Was expected to work more than required hours.

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    4. 2.0
      Former Employee, more than 3 years

      exactly what you expect from a food service/hospitality job, no surprises here

      Jul 28, 2021 - Starbucks Barista in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -licensed starbucks in hotels function independently with very little starbucks interference -nice hotel discounts if you can get away -decent standard benefits -credit and cash tips were good and made the $10/hr position closer to $15/hr -free drinks and a breakfast sandwich if you ever get a break to eat one -still better than working for corporate starbucks (maybe?) -the restaurant servers will say they're jealous of how much fun you're having compared to them

      Cons

      -no structured breaks and no support or attention from food and bev managers. starbucks is the black sheep of the department :( -this little tiny kiosk in a brand new hotel was constantly producing at least 2x the profit it was designed for so there was no storage, constant flooding, fire hazards, broken espresso machines and broken people, but at least the f n' b managers did get their bonus as a result. -you can't escape the overtime. this could be a pro to some. sxsw checks had 100+ hours for two weeks. no work/life balance though, go home and stay stressed! -no promoting from within, but i sure did have a promotion dangled in my face for two years and never got it despite multiple supervisors advocating for it. -if you're a barista, you will often do the supervisor's job because the supervisor is doing the store manager's job because the store manager position can be vacant for years at a time to save some $$$ -when you ask for help enough times, they might appoint a hospitality temp to work there fulltime for a year and never receive credit tips or benefits until they get fed up and leave. but their ESL will improve from the experience. -if you're lucky, the starbucks district manager will file a notice of noncompliance to the licensing terms when the store falls to disrepair and the hotel will have to take notice.

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    5. 2.0
      Current Employee

      If you like cons more than pros perfect place for you.

      Jul 12, 2021 - Room Attendant in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can leave when your done with rooms. They sometimes partner you up if you have more than 15 rooms.

      Cons

      Never enough linen for rooms Not enough carts for housekeepers Only 2 people in laundry and they have to hand fold EVERYTHING and bring linen They do not want you to be seen. You even have to take your smoke breaks outside by dumpster. No respect for room attendants at all. Basically treated like maids and you HAVE to work every weekend!

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    6. 3.0
      Former Employee

      Good place - long hours

      Aug 2, 2021 - Event Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good team Established training and documentation Good coworkers

      Cons

      50+ hours Long long days Overall fine, just really hours

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    7. 4.0
      Former Employee, more than 1 year

      Good for growth within

      Jun 24, 2021 - Front Office Manager in Erie, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - There is a good opportunity for growth - If you enjoy the industry and traveling, you can move within WL. - Decent pay

      Cons

      - A lot of pressure put on management. - Feedback from higher-ups is hardly positive. It is usually backhanded, negative comments that trickle down to you through other positions until it reaches you. - 50 hours a week required minimum.

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    8. 2.0
      Former Employee, more than 5 years

      So much potential, but always falling short

      Mar 28, 2021 - Executive Leadership 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people to work with at the hotel level Clean and beautiful hotels Autonomy to lead a team

      Cons

      Poorest culture I have ever seen in a hotel company - belittling, demanding, turns the other way when workplace feedback is brought to them, almost no positive feedback from RVP's. The positive leaders at a corporate level have almost all left. Company and GM's care way more about what the owners think and therefore allow them to "get away with" inappropriate behavior and it goes unreported to the top. GM's care more about saving face than rectifying choices they made that may not have been the best decision at the time. The entire property then pays for poor hires, decisions, etc. You will work 60 hours a week as a leader, expect to answer emails late into the evening from your bosses, use endless amounts of time recreating reports for corporate when you should be mentoring, coaching, leading, taking care of your property.

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      6 people found this review helpful

      White Lodging Response

      Director of Associate Engagement

      Thank you for taking the time to leave us your very honest feedback. As much as we’re disappointed to hear about negative interactions with our leadership teams, it is helpful to understand the variety of perspectives that make up the overall experience. We thank you for bringing these issues to our attention. If you would like to share more detailed feedback, or complete an exit interview, please email hrbp@whitelodging.com.

    9. 5.0
      Former Employee, less than 1 year

      Great Job

      Jun 23, 2021 - Hostess in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Getting to work at the Westin Downtown in Austin. Supportive management.

      Cons

      Wish COVID-19 would have never happened

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    10. 4.0
      Former Employee, more than 1 year

      Great company with benefits, unfortunately left due to management

      May 21, 2021 - Experienced Line Cook in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      benefits, okay pay, meetings, amazing staff & management when I first was hired.

      Cons

      The company itself is pretty good, unfortunately left because a sour situation.

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